Easy Sports Tickets

Caution: You don´t get what you pay for!
I purchased category one tickets for the Real Madrid vs Barcelona game on March 23rd 2014. I was delivered category 2 tickets for the game.
However much I tried to obtain a response easysports never showed up.

THIS REVIEW HAS BEEN EDITED BY THE ORIGINAL REVIEWER FOLLOWING THE COMPANY CONCERNED CONTACTING THE REVIEWER
I ordered Category 1 tickets for France v England in 6 Nations 2014. I was assured they would not be too high or behind the goal. The company delivered the tickets to our hotel in Paris as promised in time for the game.
I expect them to make a profit but the tickets I received had a face value of 62 Euros for which I was charged 227 Euros each. A 350% mark up, not a 350% profit, just approximately 3.5 times the face value.
The seats were only a few rows from the very top of the stadium in what the stadium would describe as Cat 3. Easy Sports Tickets redefine the categories themselves as anything along the pitch side as being Cat 1. This is apparently in their T & C but I did not notice it when buying the tickets.
ALL ATTEMPTS TO GET A RESPONSE FROM THEIR CUSTOMER SERVICE DEPT WENT UNANSWERED UNTIL I POSTED MY ORIGINAL REVIEW ON SITE JABBER.
Once I had posted on Site Jabber I received numerous 'phone calls from friendly staff at EasySports Tickets/Online Ticket Express who told me I had got various parts of my story wrong. Without admitting any responsibility on their part they offered me a goodwill refund from themselves and the original ticket owner which equates to approximately 16.5% of the price I paid for the tickets. They offered the money if I would take my review off SiteJabber, I said I would post an amended review. They asked me to take the review off before they made the refund. I said that once I had received the refund I would either take the review off OR amend it/submit a new review.
They have since refunded me the amount agreed and I have amended my review.
It is a shame that their customer service department had not answered my call/emails in the first place but that they only became concerned once a bad review was posted online.
I won't deal with them again but am grateful that their customer service did eventually deal with the matter although it came with caveats.
I have lifted my score from one to two stars..

Ordered 5 tickets for Real Madrid v liverpool match. Very Poor communication but tickets were waiting at hotel when we arrived.
2 of the tickets were fake and couldn't get into ground.
Complained but no acknowledgement or communication.

WOULD NOT USE AGAIN

STAY AWAY! I wish I knew about SiteJabber before, and went through all bad reviews before making a purchase (my experience makes it difficult to believe that 5 star reviews for easysportstickets are genuine).

On May 6th I bought 3 category 1 tickets for UEFA Champions League final game that will take place on May 24th in Lisbon. So 3 expensive tickets bought in time, credit card charged - 18 days before the event - I naively felt 'safe'.

The next day I received an email from them where I was asked to sign a document they provided and send it back to them in next 48 hours for order to be completed. Document was about 'authorizing' them to deliver the tickets to the adress that was stated, which was my home adress, the same adress I provided when I purchased the tickets. No problems, signed & scanned & sent. They confirmed that my order was complete and also provided email contact adress should I wish to change shipping adress details. In same email they noted that tickets are usually shipped 3-5 days before the event. This was something I prefered to be done earlier, so I sent them an email asking if it is possible that they deliver the tickets before May 19th (monday), this was sent on May 8th - and this is when the problems started appearing.

On May 9th, they responded with some robotic/generic message about the nature of their business and asked me about my hotel adress in Portugal so they could send the tickets there. This was the very first time they mentioned Portugal - and remember, I already paid, credit card was charged, and my shipping adress confirmed (home adress). I replied immediately, quite shocked, and stated in email that I can not provide any adress in Portugal, that delivering tickets elsewhere is NOT an option and that tickets have to be shipped to my home adress. Remember, this is May 9th, so still 2 weeks before the event - I clearly wrote that Lisbon is not an option, only home adress, and that if they do not intend to ship the tickets to my home adress, they make a refund so I can look elsewhere for tickets.

I asked them to act on this asap, yet there was no email from them in next couple of days, so I sent a new message again - to all of their email adresses I had (4). I recaped the situation (tickets bought, funds gone, document signed, and after my plea for tickets to be delivered earlier if possible, suddenly questions about hotel adress in Portugal appear); stated again that I can not pick up the tickets in Lisbon, that only shipping to home adress is acceptable and that they refund if they do not intend to do that. The next day, May 13th, I finally got email from them - but it was the SAME GENERIC/ROBOTIC message I received 4 days earlier! At that point, I was really starting to feel very nervous. Meanwhile, I was also trying to reach them via phone - but unsuccessfuly, it was always the same story, call gets answered, it's robo answer from secretary machine with some options to choose, however I couldn't get through to any representatives.

On May 14th they finaly sent a non-robotic email, with my name mentioned as well and how they apparently tried to reach me via phone, but without success, so that I should provide them a phone number. Obviously I had no missed calls whatsoever, anyway I responded to email and sent them my phone number - the same they already had in database. That afternoon, I received a phone call (needless to say, it was hidden number, no caller id), answered it - it was their 'messenger' on the other line, who apparently was calling to 'help me' and he was asking about my adress in Lisbon where he can deliver the tickets before the game (!). I was shocked, told him that I already clearly stated that Lisbon is not an option and that tickets have to be delivered to my home adress. When I asked him if he saw email exchange, he actually confirmed he had - but then he started with funny story about how this is all for my good and that FedEx or UPS or whatever servise they would use for mail is unreliable, tickets can be lost, etc. At this point I really felt incredible anger, anyway just repeated to the guy (apparent 'messenger' - no comment needed) that only home adress is an option and that they refund if they do not intend to ship the tickets. He said he would pass the message to 'the company' and that they will contact me at latest the next day. No comment.

Needless to say, they did not contact me - no email received, no phone call received, nothing. The phone convo was on May 14th, I was still hoping, but on May 19th (monday) there was still no contact, nor I received anything via post - so I sent them email again, asking for update. Did they ship the tickets, I had no confirmation - and again I clearly stated that only delivery to home adress is an option, there is no way for me to pick up tickets in Lisbon, not even on matchday. May 19th, so 2 days ago, but of course - there is still no response to that email either. It is May 21st today, 7 pm cet, the game is on Saturday 24th, but not only that I still do not possess 3 category 1 tickets that I purchased on May 6th, but it looks more and more likely I will never see them. Lisbon is not an option, delivery to home adress is a must - and I've been clear on this from the beginning, so 2+ weeks before the event.

Even if tickets somehow get delivered to my home adress, I think from the above its more than obvious what these guys are - and not only that I can not recommend them, but there is only one message here: STAY AWAY. There is still a chance I could receive the tickets in time, 2 days left - but of course, even hoping for that is laughable. If they intended to ship the tickets - they would've done it already and they would've sent me a confirmation... Other than that - they could've contacted me, told me they do not intend to ship the tickets and refunded. Instead, they kept ignoring my emails and they just did nothing... obviously their plan is to distribute tickets on matchday only, probably selling most of those for second, third, Xth time and scamming many of us idiots who thought that they were genuine.

It was not easy to refrain from harsh words and heavy accusations while writing this, and in truth my thoughts about easysportstickets are unprintable.

UPDATE: On May 22nd, they sent an email with subject to urgently contact them, as they have additional details about the tickets (LOL). May 23rd, they sent a SMS asking me about my adress in Lisbon (!), or pickup point... I suppose all the messages about Lisbon not being an option and HOME ADRESS DELIVERY the only way were just not important. I texted them back, stating the same thing again. Several hours later, I received an email from them where they confirmed order is canceled and promised a refund (I will update on this next week). Soon afterwards, new email from their acc department with confirmation that refund was processed. Also, to their credit, in that last email there was at least an apology about inconvenience caused - it's not much and doesn't really help, but it's appreciated. I will provide a final update on this review as soon as funds reach my acc.

FINAL UPDATE: May 28th - funds received, refund completed. So, overall - v bad experience, lots of communication issues, throughout the proccess they looked like they didn't care - I did not get the tickets and did not see the game, refund was done after it was too late and I will certainly never use them again - however, at least there was an apology in the end and full refund. Finaly, on this final update I decided to add additional star to make this 2/5, as there are worse businesses out there - at least I got my money back.

Best regards