• EastEssence

EastEssence

Overview

EastEssence has a rating of 3.2 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EastEssence most frequently mention customer support, and shopping experience. EastEssence ranks 3rd among Muslim sites.

  • Service
    26
  • Value
    25
  • Shipping
    27
  • Returns
    23
  • Quality
    23

This company does not typically respond to reviews

Positive reviews (last 12 months): 88%
Positive
22
Neutral
0
Negative
3
18
See all photos

What reviewers want you to know

Positive highlights

  • East Essence made my shopping experience a lot easier.
  • I am very careful in ordering Marketplace items because they do not follow Eastessence sizing and are much smaller.

Critical highlights

  • The customer service manager, Uzma wanted to discipline me, I had to remind her that I was not her child.
How would you rate EastEssence?
Top Positive Review

“Great experience!”

Sophia H.
8/22/23

From the carefully curated collection to the thoughtful customization process, they go above and beyond for their customers. The abayas are crafted with utmost care, ensuring comfort and confidence with each wear. The inclusivity they embrace is truly heartwarming, making this store a true reflection of love for all. EastEssence has captured my heart, and I'm a customer for life!

Top Critical Review

“Late Shipping no response”

Sakeena S.
8/22/23

I ordered over 12 days sgo they said shipping is 7-10 days. I've tried calling no one answers the phone and there is no tracking on my package. I am very unhappy at this point. You're supposed to ship from the US what's taking so long.

Reviews (103)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (5) customer service (9) marketplace items (2) 3 weeks (3)
Thumbnail of user sophiah340
1 review
0 helpful votes
August 22nd, 2023

From the carefully curated collection to the thoughtful customization process, they go above and beyond for their customers. The abayas are crafted with utmost care, ensuring comfort and confidence with each wear. The inclusivity they embrace is truly heartwarming, making this store a true reflection of love for all. EastEssence has captured my heart, and I'm a customer for life!

Thumbnail of user greysons9
1 review
0 helpful votes
July 24th, 2023

East Essence is one place that sells a mesmerising range of Arabic jubbas. You'll definitely be missing a trick if you try any other website for your jubbah other than this amazing website.

Thumbnail of user peasad.sonia2016
2 reviews
2 helpful votes
August 25th, 2023

Revamping my wardrobe with EastEssence's modest Islamic clothing has been a fantastic experience. The variety of styles and designs is impressive, and I've found numerous pieces that align with my taste. The abayas are not only modest but also fashionable, making them the perfect addition to my closet. The size inclusivity is something every clothing brand should strive for, and I'm grateful EastEssence has taken this step to support women of all shapes and sizes.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamjampa51431
2 reviews
3 helpful votes
August 21st, 2023

EastEssence has given me the confidence to embrace modesty unapologetically. Their clothing celebrates the beauty of covering up while making a bold style statement. I recently purchased a stunning abaya that perfectly encapsulates my personality and values. EastEssence empowers women to express themselves with confidence, and I'm proud to be a part of their journey.

Thumbnail of user enao2
1 review
0 helpful votes
February 18th, 2023
Verified purchase

I was looking for the modest white outfit forthe retreat and made a purchase on eastessence. But had my doubts about that online store so went search for the reviews and found bad reviews here. So was expecting do not get my order, or get late, or get very poor quality.
Ha! I've got my order just in one week! Quality is good! And very pleased with my purchase!

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user db1094
1 review
1 helpful vote
March 31st, 2023

I bought a pair of swimming pants that were unfortunately too big for me. They were 77$. I sent them back at my own expense - I paid 25$ in s&h. They only refunded me back 30$. I lost 72$ for pants I sent back/couldn't wear. They said they don't refund the "extra material fee" on the pants and the s&h which was 12.99$ each. It's a rip off and they do not honor the customer. I won't be shopping with them again.

Service
Value
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Returns
Quality
Thumbnail of user kirtan123skuk
2 reviews
4 helpful votes
August 24th, 2023

EastEssence is a true pioneer in redefining modest fashion. Their commitment to offering 100% modest and size-inclusive clothing is unparalleled. I recently ordered a fully lined abaya, and I must say, it's the epitome of elegance and comfort. As someone who values both modesty and fashion, EastEssence has become my ultimate shopping destination.

Tip for consumers:
EastEssence is a true pioneer in redefining modest fashion. Their commitment to offering 100% modest and size-inclusive clothing is unparalleled. I recently ordered a fully lined abaya, and I must say, it's the epitome of elegance and comfort. As someone who values both modesty and fashion, EastEssence has become my ultimate shopping destination.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terryd787
1 review
0 helpful votes
February 5th, 2023

قبل بضعة أشهر كنت أواجه صعوبة في التواصل ، وأعزو ذلك إلى أن فريق العمل لم يكن جيدًا في اللغة الإنجليزية. ثم كتبت إلى Eastessence باللغة العربية.

وصل في اليوم المحدد المطلوب.
العباءة تناسبني تمامًا وتبدو مثالية لمناسبتي.

حجاب الصلاة ضيق جدا على وجهي وطويل جدا. هذه قضايا ثانوية يمكن للخياط معالجتها. مقابل السعر المنخفض المدفوع للملابس عالية الجودة ، كان بإمكاني تحمل تكلفة الخياط. فقط تأكد من التفاعل عبر البريد الإلكتروني مع السيد مبارك

Tip for consumers:
Email in Arabic to get the manager to write back.

Products used:
Abaya, Prayer Veil

Service
Value
Shipping
Returns
Quality
Thumbnail of user ajitsen323
2 reviews
3 helpful votes
August 23rd, 2023

EastEssence's collection of modest Islamic clothing is the epitome of elegance. The abayas exude sophistication and grace, making them perfect for formal occasions. I recently wore one of their fully lined abayas to a wedding, and I received endless compliments. The customization option allowed me to tailor it to my height, ensuring a flawless fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cassidyhiles43
1 review
1 helpful vote
September 25th, 2023
Verified purchase

I selected two outfits from the website. Both were shipped and I was excited to receive them to wear for formal events coming up in the near future. When they arrived I noticed one of the pieces was NOT what had expected to receive. It was advertised as a navy blue outfit. The color was in the title, was shown in the photos and was on the packing slip. When I opened my package I found a pink colored outfit in its place. I immediately messaged customer service and asked for a refund if I were to return it. They granted the return request but that's not where this ends. Uzma, the customer service representative, continued to tell me after I questioned her that I selected the pink color as shown on my order confirmation. I went back to the website to order this piece again and NO WHERE is there even an option to select a different color. She then became defensive when I mentioned this is a form of false advertising. Things are still not resolved. I will not be buying from them again.

Products used:
Lavender outfit

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldb1793
1 review
2 helpful votes
August 21st, 2023

An extremely well-made website offering great apparel for welcome additions to our wardrobe. Dresses are affordable, and boast of a great stitch quality and finish, bringing you a lot of reassurance on what you buy. East Essence has my faith in that.

Thumbnail of user avaj122
2 reviews
1 helpful vote
August 31st, 2023

As a young woman who values modesty, finding fashionable clothing can be challenging. Thanks to EastEssence, that is no longer the case. Their collection caters to all ages, offering trendy yet modest options for everyone. EastEssence has become my fashion haven, and I can't wait to explore more of their incredible designs!

Thumbnail of user joant79
1 review
5 helpful votes
March 4th, 2019

I love East Essences. All the product we have received thus far has been true to US sizing EXCEPT for the Marketplace items which are being marketing as "special sizing" with an unintelligible chart on the pictures for the item. As it turns out, after some convo with their chat teams, they tell me that there are NO marketplace items that will fit a US 2x. I wish they had been clear about that before we bought hundreds of dollars worth of un-returnable clothing for my mother. I have communicated with them more than once about this business practise of selling a size of clothing marked 2x that is actually a few sizes smaller. Their response has been universally, "we can't help what the other vendor (Marketplace) does." I think maybe they can but don't find it serious enough yet to deal with. In any case this is a truly good outfit and I've gotten LOTS of things I love from them. Until they sort out these growing pains, though, I won't be buying ANYTHING marked "Marketplace".

Shazia, I'd love a decent response that tells me how East Essences plans to fix this.

Thumbnail of user sakeenas1
3 reviews
0 helpful votes
August 22nd, 2023

I ordered over 12 days sgo they said shipping is 7-10 days. I've tried calling no one answers the phone and there is no tracking on my package. I am very unhappy at this point. You're supposed to ship from the US what's taking so long.

Tip for consumers:
They are slow to ship.

Products used:
Abayas

Service
Shipping
Thumbnail of user kanthalevaibhav
1 review
2 helpful votes
August 25th, 2023

Gone are the days when modest fashion meant compromising on style. EastEssence has redefined modesty with their chic and fashionable collection. I recently purchased a printed abaya that perfectly embodies my personality. The fabric is comfortable, and the garment's design is simply stunning.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imenm
2 reviews
6 helpful votes
April 24th, 2023

I have been shopping from "East essence for years. I used to get my orders on time, before COVID. I've had the worst experience in these couple years. I order and I wait for months. No one answers the emails/messages. I had a hard time to get a refund for a never shipped order. Stay away from this company. East essence, you lost a customer FOR EVER

Thumbnail of user sobujroy575
3 reviews
4 helpful votes
August 26th, 2023

EastEssence has completely changed the way I approach modest fashion. Their clothing not only upholds traditional values but also adds a touch of versatility. I love the diverse range of abayas that can be dressed up or down for any occasion. The size inclusivity is genuinely commendable, and the customization option allowed me to create a one-of-a-kind piece.

Tip for consumers:
I love it.

Products used:
Shoe

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurap2065
2 reviews
3 helpful votes
August 24th, 2023

EastEssence is an absolute haven for women seeking modest Islamic clothing. From classic abayas to contemporary tunics, they cater to every style preference. The vast selection ensures that every woman can find something that resonates with her. EastEssence's commitment to delivering comfort and fashion together is truly commendable.

Thumbnail of user kateg44
2 reviews
5 helpful votes
March 7th, 2017

I reverted to Islam 2 years past. I needed appropriate clothing. I am also a clothes hog so buy at lot of clothing. East Essence is fantastic. They have excellent prices and each year I shop there they have gotten better and better both style wise and with the fabric. The kashibo is the only fabric that is a bit odd, and it is fine for cloaks and over garments. The only reason I gave EE a 4 star is because it does take a while to get Items so you have to plan if there is an occassion. I have had to do returns and they went smoothly. I love EE and they are the only place I shop. The last thing I would like to say is EE has clothing that is halal but some have a Western flare. It's great if you are newly Muslim, and if you work. You can feel confident your clothing is modest, but with enough Western flare it doesn't cause issues at work.

Thumbnail of user royanindita097
2 reviews
1 helpful vote
August 20th, 2023

East Essence, well, what should I say. I trusted them on my friend's recommendation and they didn't disappoint. Sent a t-shirt, kurta, and 2 kufis all the way to the USA. They did take a little long to get it delivered, but wow, what amazing quality of each product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kauserk4
1 review
2 helpful votes
January 18th, 2023

Abaya arrived very late when I already left for Umrah.
I did not open package yet, as no need. Unable to return as shipped from India via DHL.

Shipping
Returns
Thumbnail of user t.q
1 review
1 helpful vote
August 20th, 2022

Don't let their website fool you. This business takes your money and then argues afterwards about shipment delays, etc. The worst online experience I have ever had. A woman called Uzma Mubarak is a terrible, timewasting employee. She gives customers the run-around for weeks on end over order issues that can probably be resolved immediately. Even a request to be served by a manager at this company is never honoured by these people. Their awful service coupled with charges for India made clothes (sold at US prices) tells you a lot about their business antics. They are only in business to take people's money, not to issue refunds for their faults. A lawsuit would really teach them a very good lesson about customer service in the US.

Products used:
CLothing

Service
Value
Shipping
Returns
Thumbnail of user simali.kaur25
1 review
1 helpful vote
July 25th, 2023

Did you think that East Essence offers just Islamic traditional outfits? Then think again. I shopped for a couple of amazing pants from them, and they were brilliant, given the kind of pricing they come at. Clearly, these clothes are absolutely wonderful..

Service
Value
Shipping
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Quality
Thumbnail of user armusic537
1 review
1 helpful vote
August 23rd, 2023

It is really well made and looks fantastic. I adore the smooth texture and the depth of the black. 2xl fit me great because I'm 5'3" and 200 pounds. For sure I'll purchase more!

Thumbnail of user farhaf
1 review
4 helpful votes
July 4th, 2020

The marketplace products are ABSOLUTE scam. Nothing like the pic and extreme cheap quality! Also eastessence has very unfair return poilicies! So BEWARE! Steer clear

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From the business

EastEssence is the online shopping store for best quality modest Islamic clothes for men & women. Shop for custom lengths and sizes of fashionable Muslim dresses.

Company Representative

Thumbnail of user shaziak1
Shazia K.
Typically does not respond to reviews

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