ZERO stars is more appropriate. This company buys/rents its internet from another company like century link, AT&T, etc. or which ever company is in your area. Then they cap your data speeds and charge you the same price or higher for the full speed they rented. They pray on people that aren't tech savvy or know the jargon. For example, they have been ripping my 70 year old mother off for over a year until i recently was over to her house and investigated why here internet she is paying 60 a month for was so lousy. Century link in her area offer speed up to 100 mbps for 50 a month and 940 mbps for 75 a month. EarthLink rents from century link in her area. My mother even has century link equipment provided by EarthLink, they tricked my mother into paying 60 bucks a month for a capped speed of 3 mbps. 3. I wouldn't pay 10 bucks a month for that, let a lone 60. So I had my mom call them and see what was up, they did nothin but lie to her and gave her some bs speech about that is the highest speeds in the area and blah blah blah - LIE. I am a tech, I do understand how it works and "century link doesn't offer speed that low in this area, EarthLink is ripping customers off knowing full well that for 60 bucks a month they could and should have over 100 mb/s for that price. Charging 60/month for 3 mbps should be criminal. No business should be allowed to operate this way. Cant believe they get away with this crap. DONT DO BUSNESS WITH THESE PEOPLE> DONT DO IT> YOU WILL PAY FOR A DOZEN EGGS AND ONLY RECEIVE 2 EGGS, WHILE THEY SELL YOUR OTHER 10 EGGS at THE SAME RATE TO OTHER UNKNOWING CUSTOMERS and THE KICKER IS THEY BOUGHT THE EGGS FROM THE SAME STORE IN YOUR AREA THAT YOU CAN SHOP AT.