• Electronic Arts

Electronic Arts

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Overview

Electronic Arts has a rating of 1.49 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Electronic Arts most frequently mention customer service, and worst company problems. Electronic Arts ranks 272nd among Video Games Other sites.

  • Service
    79
  • Value
    78
  • Shipping
    51
  • Returns
    60
  • Quality
    74
Positive reviews (last 12 months): 2%
Positive
1
Neutral
1
Negative
49
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Now when I log into EA to contact their customer support I'm stuck in a loading screen.
  • If ea decides to lock you out of your account, there is nothing you can can don to fix it!
How would you rate Electronic Arts?
Top Positive Review

“They knew how to make games”

SeanLoi L.
1/3/24

I'm just thankful to the company for childhood, starting from their NFS video games series, ending with the Sims which I also admired playing back in the days. Unfortunately, they have stepped away from the development of the NFS and that's a pity, cuz these guys really knew how to create remarkable videogames. I wish I had at least one opportunity to play some video games from them which would be of the same quality, with the same thrilling plot and awesome cast as it was two decades ago.

Top Critical Review

“Corrupt Consumer-Neglectful Cooperation”

Cameron B.
3/7/24

If I could leave a lower rating I would because Electronic Arts consistently and habitually prioritizes profit over any other business, game development, or moral responsibilities. If you ever plan to play any of their mediocre game you are required to have an EA account in order to access any online features which would not be a problem on its own if Electronic Arts did not routinely disable accounts without warning removing any online functions from their games as well as any future EA games to be released or bout out.

Reviews (183)

Rating

Timeframe

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Reviews that mention popular keywords

customer support (5) account (10)
Thumbnail of user lydial202
1 review
0 helpful votes
December 18th, 2023

Not everyone has the chance to get an Xbox or a Play Station. Because you have to have one of those to get the Sims game. Then you would also have to get a TV a controller it's just really inconvenient. If it was on the Nintendo switch, I feel like a lot more people would probably play it. It would be a lot easier to have because I cannot get an Xbox or PlayStation but I already have a Nintendo switch. I've never played the game and it looks really fun. I just can't play it. I just really wish they would put it on the Nintendo switch so a lot more people can enjoy.

Thumbnail of user isayahb
3 reviews
2 helpful votes
November 29th, 2020

Some good content, can't fault them on that but cash grabbing much. The fact that a series like the Sims 4 came out in 2014 and is still expensive to this date would be justifiable if it followed the same trend like it's predecessors, which had a large amount of content within each DLC and base game. What is now currently split into two or three separate packs was once one pack for it's predecessors... why?... Cash grabbing that's why.

Yes business wise it makes sense, split them up to increase potential revenue, but where's the appeal if you sell them for the same amount as the predecessors with less content or requirements to have all three to get the same content as one. That will just P*** off you cliental, already your company has this "reputation" why ride that train if it's going to crash and burn one day, wouldn't you rather get off and get on a new train that ends up in a better location long term?

It doesn't mean change everything and all at once, it means develop a strategy that encompasses your cliental in the bigger picture, source outside ideas and use a dying system and poor reputation as an opportunity to create a new model and better company reputation that will last.

But what would I know... I'm only the consumer

Thumbnail of user miked254
4 reviews
7 helpful votes
June 13th, 2017

Describing just this website all I can say that it works without any question. But without mentioning company the review won't be full. So, EA was one of my favorite developers at times of Underground series, but after it prices grew up, and quality of products is continuing to fall down.

Thumbnail of user non130
38 reviews
75 helpful votes
July 21st, 2015

On one hand they make some games I really like, i. E. the Sims games, but on the other hand the latest Sims game they made, The Sims 4 was extremely disappointing and to be anywhere near playable would be excessively expensive, I refuse to pay quite a lot of money for the base game and then have to buy more content just to make the game playable to the standards the last game set.

Thumbnail of user beng34
15 reviews
37 helpful votes
January 1st, 2016

They can get really money grubby at times.

19 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

We exist to inspire the world through Play. Electronic Arts is a leading publisher of games on Console, PC and Mobile.

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