• Dylan Queen UK

Overview

Dylan Queen UK has a rating of 2.43 stars from 623 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 48th among Wedding Dresses sites.

  • Service
    194
  • Value
    193
  • Shipping
    189
  • Returns
    173
  • Quality
    185

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
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102
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What reviewers want you to know

Positive highlights

  • I have had my bridesmaid dresses, and my wedding dress and shoes made from dylanqueen.co.uk, I am never disappointed!
  • I bought my prom dress from this company and am extremely pleased with it.

Critical highlights

  • Now I am not attending my prom due to the horrible customer service that Dylan Queen have.
  • I contacted Dylan queens to ask for compensation I had no time to send them back because it would take ages.
How would you rate Dylan Queen UK?
Top Positive Review

“Gorgeous dress”

Melissa B.
5/14/23

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Top Critical Review

“They rip you off...”

Sandra B.
7/27/22

I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!

Reviews (623)

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Reviews that mention popular keywords

customer service (131) dylan queen (98) wedding dress (36) trading standards (20) prom dress (61) credit card (26)
Thumbnail of user melissabailey366
1 review
0 helpful votes
May 14th, 2023

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Thumbnail of user cindym1444
1 review
1 helpful vote
February 25th, 2022

Yes.It's really good and reliable. I have recommended it to my friends.So please rest assured to buy, thank you dylanqueen.

Tip for consumers:
prom

Products used:
prom dresses

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Thumbnail of user michelleb240
1 review
10 helpful votes
January 18th, 2017

I have just received my wedding dress, and was really worried because of the reviews I read AFTER I'd ordered. I can honestly saw it is the most beautiful thing I have ever seen. It's exactly as it is in the picture (if not better), and it fits just perfect. I really can't wait until August for my wedding to wear this gorgeous dress. Thank you Dylanqueen. I would recommend you anytime.

Thumbnail of user julieh88
1 review
19 helpful votes
December 24th, 2015

I had a good experience regarding the customer and delivery service.
Price is very reasonable and thank you for the special offer.
The shape of the dress I've got is flattering, particularly with the slit up the left side. It is tailored for my exact fit as I wanted.
It is both elegant and sophisticated and good to cover self conscious tummies too.The material is relatively comfortable and it has the perfect length and color for me.
Will buy again soon!

Thumbnail of user kareng82
3 reviews
14 helpful votes
January 9th, 2016

I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)

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Thumbnail of user abromayab
1 review
1 helpful vote
October 31st, 2014

I am very happy to satisfied with my purchase! The dress looks beautiful and the quality is even better! I absolutely recommend this site to everyone who want to buy dress online! Customs caught me by surprise but I still managed to have a gorgeous dress for a fraction it would cost in a store.

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Thumbnail of user dorothyh14
1 review
0 helpful votes
March 23rd, 2015

I am looking for a sweet dress for my girl for a long time, so happy i find Dylanqueen. I buy a pink sweet dress for my girl who just like a princess. Of course, my girl love the dress very much, and she spend a very unforgettable birthday party. Thanks for Dylanqueen

Thumbnail of user qungg
1 review
0 helpful votes
December 1st, 2014

The chiffon satin dress received in excellent condition and found fabric and colour as per the specification described. I am very satisfied the way order is handled and good product, value for money.

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Thumbnail of user edwardb62
1 review
0 helpful votes
March 23rd, 2015

I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.

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Thumbnail of user pattys15
1 review
0 helpful votes
March 17th, 2015

My daughter is extremely pleased with the dress, It is gorgeous. Thank you. For your prompt service, we received the dress 3 days earlier than expected. I am still waiting for the second dress I ordered to be delivered.

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Thumbnail of user hanap
2 reviews
8 helpful votes
June 9th, 2014

Excited to wear this dress! I ordered this dress on May 3rd and it arrived on May 12. Very pretty dress. The fabric is nice, and the bust area is roomy, I have a big bust and still have room to fill in this dress, it is so comfortable. I have yet to wear it out, I plan on wearing it in June, and I will post some pictures then too. I love this dress. This is actually like the 5th dress I have ordered from this website, and every time, the orders have been great, the dresses are well made, and customer service is awesome. The actual dress looks just like the dress on the model. Excited to wear this dress!

Thumbnail of user blanches2
1 review
11 helpful votes
March 1st, 2015

Dress is of very good quality.The site is easy to navigate, easy to find what you are looking for.The shipping was super fast got here before the expected delivery date. Didn't have to contact customer service so I can't comment on that. Very prompt communications. Five stars, will shop at dress-market again. The dress is absolutely beautiful! The measurements are exactly as stated in the size chart! The quality is far beyond my expectations. This dress is lovely and flattering!

Thumbnail of user adrianw13
1 review
0 helpful votes
April 1st, 2015

Ordered a dress and the service was great. Everything on pointvjust ad the design was. Thanks a trillion forbmaking my wifeblook so exquisite :)

Thumbnail of user oliwac
1 review
6 helpful votes
November 17th, 2014

Kjolen passede perfekt udover at den var lidt stor to steder, men det fik jeg 20% af kjolens pris tilbage, så alt er godt :) Alt i alt en perfekt og troværdigt hjemmeside at købe kjoler fra! Kan varm anbefales herfra, Import moms og told kan man jo sige selv kommer på, det står også oplyst på deres side at man skal undersøge det i det land man bestiller til :)

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Thumbnail of user lexicad
1 review
1 helpful vote
October 26th, 2014

La commande est bien protégé est bien intact.Je vous recommande ce site il est super génial vous trouverez tout ce qu'il faut pour satisfaire vos besoin a prix pas. Dommage seulement qu'il n'y a pas plusieurs taille j'aurai commander un pour mon père. Merci encore pour cette belle chemise. J'ai été très contente de ma commande et je recommande vivement votre site.

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Thumbnail of user odetam
1 review
6 helpful votes
December 26th, 2014

There are many thing and staf very small prices and free transport and very good girls who makeng the orders. I had never ordered from them before, and new that I might be taking a risk, but there were so many GREAT reviews, I felt the risk was minimal. I have to say I and my brides maids were more than impressed. Every dress was as exquisite as the pictures, they fit very well; only minimal tailoring on two of 5 dresses, and the quality was better than expected for the price I paid.

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Thumbnail of user tinaa18
1 review
0 helpful votes
February 15th, 2015

Happy valentine's day! The dress has best quality, and the size fits me well. I love the cocktail dress with best quality. Yes, i take the dress photo. Very beautiful. Recommend Dylanqueen for you!

Tip for consumers:
couple with 5$ save

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Thumbnail of user deliah5
1 review
0 helpful votes
April 9th, 2015

I just have some details of my dress to contact with customer service. And the customer service is so cute, and she solve my problem and offer a coupon with me to save 5$. We become friends i think. Uhh, the most surprise of course is the dress. The dress is very beautiful and best quality. Delivery on times. Everything is so smoothly. So very happy shopping experience.

Thumbnail of user maliyaw
1 review
0 helpful votes
December 2nd, 2014

Today I receive the dress, when I open the package, I am amazing, the dress is suitable for my size and I like the design and color. It is made very well and is absolutly gorgeous. So happy, and i will come back soon!

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Thumbnail of user brendaw43
1 review
1 helpful vote
December 15th, 2015

As always, their team has delivered a fantastic service and provided excellent value for money. Enjoy the Festive Season, I will be in touch in the New Year. With my new Cocktail dress. Its is great and the quality is wonderful. I Recommend this company 100%

Thumbnail of user kergirlc
1 review
2 helpful votes
September 28th, 2014

When I ordered this purple long dress I was a bit worried but I got it today and it fits perfectly! I didn't want to take it off and I can't wait to wear it to my big party! I also ordered som shirts which I thought might look really cheap but it looks really good. Recommend the site to my friends.

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Thumbnail of user lirical
1 review
1 helpful vote
November 19th, 2014

To be honest, I love my DRESS! I paid $89.99 for a beautiful formal dress! I paid for 5 day shipping but got it in 3. I found that most of the bad reviews are from idiots who simply don't read the return policy. I highly recommend this site to everyone who want to buy dress online shop. This is a good choice.

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Thumbnail of user freddier12
1 review
2 helpful votes
February 15th, 2015

We purchased this dress for my daughter's prom and we are extremely glad we did! The dress is gorgeous! She is on the small side and it looked wonderful on her. And she was beautiful on her big day. So glad we found this site and will be using again!

Thumbnail of user baileyj10
1 review
2 helpful votes
February 12th, 2015

I have just bought my prom dress from Dylan Queen. It is beautiful, it is the right colour and was customized to fit me! Dylan Queen have fab dresses i love mine and cannot wait to wear it at my prom.

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Thumbnail of user nikkip9
1 review
1 helpful vote
April 20th, 2015

My dress took awile but customer service was plesent dress fits perfect. About to order shoes thanks..

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From the business

http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money

Company Representative

Thumbnail of user dylanq1
dylan q.
Typically does not respond to reviews

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