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Dylan Queen UK has a rating of 2.43 stars from 623 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 44th among Wedding Dresses sites.
This company does not typically respond to reviews
So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!
So sorry I didn't read these reviews first before ordering a dress. The dress arrived on the date stated and was the material and design I ordered but not a UK size 18. Have been told it is my fault and there is nothing I can do about this. Dress cost £79.99 delivery £25.00 and tax to be paid before delivery £3.50 Now I have a dress which doesn't fit. From what I can discover the dress has been made to US size 14. Totally unhappy with the company no customers service at all. Please don't make the same mistake as me and just DO NOT ORDER FROM THIS COMPANY
Don't go near as I bought a dress for daughters wedding when it arrived to say the least it was far to big and had to say 60 $ to get it altered so stay well away from this place
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
I ordered a dress from Dylan Queen for a wedding. The dress arrived on time and it was the right dress but they sewed the dress and left two pins in it that could only be removed by creating a larger hole in the fabric. Getting them to refund me even 10% was extremely difficult. They were very unprofessional in their responses and didn't care that they had sent me a dress with pins in it. I would only buy a dress from this site again if I had exhausted all other options.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
The dress arrived and was badly made, threading not completed properly and overall the size was completely off. I sent pictures and spoke to customer services about getting a refund and they initially offered me 5% towards the cost of me getting the dress tailored. Yes, £5 towards what is likely to cost me £50! I refused and they then offered me 10%. Absolute joke. I also had a very abrupt Sandra telling me I must have bought the dress from abroad because it was cheap so I should not be expecting such high quality. Avoid this company. I will keep fighting but I dont think I will get anywhere. Wish I had read these reviews first of all!
I bought a dress for my daughters prom she is between size6 to 8 ordered size 8 when dress came zip very poor and she struggled to do dress up. I did send several emails and was not answered until a week or so ago. I had a letter off tnt and I now owe them £25 for postage whch I payed £20 to Dylan queen. I have had several emails now offering 15% back for a dress which is no good. I have now been and opened a small claims court against them and I have also emailed watchdog this company should not be trading as they do and my daughter has her prom in 4 weeks and is very upset please please please do not buy off them and get ripped off like I have
Gain trust and grow your business with customer reviews.
http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team