Dylan Queen UK

Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….

This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!

Ordered a dress with jacket for a wedding came quickly! But the dress was poorly made had a hole in it. Size was all wrong. Does not fit. After 15 emails back and forward they ignored me. So cant get a refund. Stuck with a awful dress that cost a fortune. Do not order off this company. They could'nt careless. Just want your money! Dont even want to give it a rating but cant submit unless i do!

I ordered a dress on DylanQueen.co.uk about a week and a half ago and I read reviews AFTER I bought the dress and now I am very worried about it it being delivered. I spent 166 on the dress which is a lot of money and it is for my debs. I would love if someone who ordered a dress off of the website could help me out here, has anyone had a good experience with the website? If we're they all bad?

I ordered a made to measure dress for my daughter for her prom, the dress arrived in good time and was the correct colour and style, but that's where the positives end! How a made to measure dress can be 4" too big around the chest and 5" too long I will never know, aswell as numerous gems hanging off and poor stitching in the lining. Well what can be done about it? Dylan Queen will do nothing even after me sending photos they say the dress is fine, offer no exchange or refund

Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses - Totally the wrong colour, very badly made. Totally different to the first one. All measurements incorrect, and £450 down... their reply? 'There's nothing wrong with them we checked before sending' followed by - 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'

Absolutely disgusted with this company, I ordered my daughter a dress which looked beautiful when it arrived I was devastated I've never seen anything so tacky in all my life. I have been trying to get a refund at first they told me to take it to the local tailors or do some alterations myself! Now they are offering me a 5% discount, never again will I buy from this company.

Ordered a dress for my daughter's prom. Received the notice that it would be shipped soon. We've been on with customer service for 2 weeks trying to get it resolved. I reordered and it is already screwed up. The service chat and email people obviously do not speak English well and continually offer a stupid 5% discount instead of answers. (I already had the 5% discount, so it isn't really something). After fighting and fighting, I am tired. We have cancelled the order and are giving up.

Appalling customer service. You WILL NOT get a refund under ANY circumance even if the garment is damaged! Do not fall for this scam there is a reason they have no tel no. Materials used also very shoddy and badly finished. Some of the reviews are clearly not genuine. Be warned you are throwing your money away. I would rate this 0 in every aspect. Dont be fooled tead the reviews like i should have done.

Nobody buy from these scammers! My dress came (very late) and it was awful quality, sizing was incorrect, ripped and it was so bad I couldn't wear it. Paid about £200 for it (they added on additional shipping charges) and when I asked for a refund they were rude and VERY unprofessional! I wouldn't want this to happen to anyone else, please take my advice and DONT BUY FROM THIS WEBSITE!

Purchased a prom dress for my daughter - arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.

I am trying recover through my credit card after failing to get a satisfactory answer from them. Don't use them.
I received my dress in good time and it fitted me - that's all good.
However the bad part is awful! The dress was too short, the zip was poorly fitted(protrudes top and bottom), the hem wasn't sitting right, the middle layer of material was too big for the other two layers. I was so disappointed, I intended wearing it for my daughters wedding. After emailing Dylan Queen it was suggested going to a local tailor (not an option if you need 2 extra inches), then it was 10% concession.
A very unhappy and disappointing experience. O/n D**************

I ordered a made to measure evening gown in October with express service and expedited mail so that it would be ready for a photoshoot - it was not cheap but looked super in their photos. The dress arrived surprisingly quickly but I was immediately struck that the flesh-toned mesh was white and there were huge ugly seams where the promo picture showed none, but worse was to come because it was entirely the wrong size - I think they just had this in stock ( probably a return from another poor sap) and was far too small. I went through huge hoops sending pictures with detailed measurements and every time a different 'customer agent' would reply asking for clarification in poor English or offering me few pounds so I could get it altered locally(!) What a farce - this is their tactic. Send you cheap rubbish then offer a tiny discount. I eventually went to my bank and after several more months got my money back. These people are a disgrace - don't even think about it!

I ordered the item a month ago and when the dress finally arrived after having to pay for additional postage plus the £160 cost of the dress, i was very dissapointed and underwhelmed. Shoddy workmanship' is an understatement. Poor tailoring resulted in a wonky/unraveling hem and the making of it meant there was a cardboard Basque inside of the top of the strapless dress. When emailing them various responses were: take it a tailor, a 5% refund and that they could do nothing. I find this service absolutely outrageous and i am DISGUSTED. AVOID BY ALL MEANS... BEWARE! Dylan Queen are also operating under fifferent names selling the same dresses.
Not even worth 1 rating!

I would sincerely advise people stay away from these companies, they take your money and send something back completely different to what you order. Poor workmanship, ugly colours, hit with more fees from courier company upon delivery. You complain to the company and someone called Sharon replies with take your goods to be altered in the UK, nothing but con artists these trade under many nmaes which I will expose all over the net.

WARNING WARNING WARNING WARNING WARNING STEER CLEAR RIP OFFS

This site is an absolute joke i wouldn't give it 1star! I ordered a custom sized chiffon floor length dress for my daughters prom.The only positive thing i can say is it arrived quickly, however it arrived inside out crumpled up in a small plastic bag not a good start.The dress is faulty in many ways: poor quality, fraying seams, doesn't hang correctly, uneven seams, uneven padding... i could go on! The dress also is too long, has a train and satin on the bodice with pleating that is coming apart.(not as described) I am finding it impossible to return this item, after contacting them and attaching photographs i received emails offering me 5% then 10% compensation off the price if i kept the dress and a warning that i would have to pay high shipping costs and taxes and that the dress may not reach them! This was accompanied by a long email (sob story) about all the people they have to pay! Like i can afford to loose £100. I was then offered a half refund but still have to pay return costs followed by another the following day offering just 20% their customer service is a absolute joke and they do not honor their faulty returns policy. I urge everyone to avoid this site at all costs. I am attempting to recover the costs through my credit card however as it is just under £100 and i have to provide an independent report regarding faults.As my experience seems to echo many others i very much doubt any of the positive reviews are true.

Don't purchase from this crowd unless you want to be scammed. Quick scroll through the reviews show that many of us have lost our money to Dylan Queen. The chances of them returning my money are dim. Any positive reviews are from staff. Truly terrible.

Wow these guys are insane rip off Merchants. The Dress arrived completely defective not at all the dress I ordered with Multiple design faults. Like everyone else I'm getting a ridiculous negotiation of 5% or 8% discounts for a dress I didn't order basically. I will be asking my credit card company to investigate as their service is Insulting/time consuming and not at all reaching any form of reasonable conclusion. These guys need to be shut down immediately

Ordered a dress from this company two years to attend a wedding ( actually I was the Maid of Honor)... very faulty dress... tried contacting them which was also a hassle and never received a refund in the end.

Ordered in UK made in China. Despite giving measurements the dress had to be altered meaning another £25. Plus now a demand from shippers for customs fee another £26. A £80 dress has cost £150.
Don't just don'tunless you want to be disappointed Nd throw money away.

Just had an online chat with Maggie. At Dylan queen who admits that they get lots of complaints and that the website is a scam

No one should purchase from them. The dress I ordered was 2 sizes to small. The machining was shoddy and not straight. There were so many faults... it was an abomination of a dress... totally unwearable after asking me to send pictures of the faults they offered me £5.00. They then offered to pay half. I am still fighting for full compensation. I received rude comments from a person called Sandra. I have had to pay £15.00 postage to return the dress. I am not sure I will even get half of what I paid. Be warned! Do not buy from them... they are crooks!

Absolutely shocking service. Ordered a stunning dress, paid £25 for shipping FROM CHINA and then it arrived looking $#*!. Absolutely awful customer service, pigeon english, still owe me a lot of money for what they have done. They promised i could return it but now ive bought it, they're not letting me return the dress anymore. STAY AWAY FROM THIS COMPANY they only want your money and they dont give a $#*! about anything else. AVOID AT ALL COSTS. Do not be fooled by discounts, promises, the look of the dress in the pictures, it is all fake. You have been warned.