• DealeXtreme

DealeXtreme

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Overview

DealeXtreme has a rating of 1.76 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DealeXtreme most frequently mention customer service, tracking number, and credit card problems. DealeXtreme ranks 232nd among Gadgets sites.

  • Service
    43
  • Value
    46
  • Shipping
    45
  • Returns
    33
  • Quality
    41
Positive reviews (last 12 months): 0%
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What reviewers want you to know

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Critical highlights

  • The customer service representatives are clueless and are totally full of garbage.
How would you rate DealeXtreme?
Top Positive Review

“Good for the little things”

Melloney S.
2/26/18

Dx.com is a wonderful site to pick up bits and bobs, gadgets for the kitchen, parts for pcs, mobiles, usb keys etc The smart phones are cheap and worth a look at, some last a year (we got one for 40 euros) some up to three years and is still going (that one cost 98 euros)! Free postage, good customer service and a wide range of goods. Just remember that you get what you pay for most of the time, read the reviews that people have left. Never had any trouble with refunds or items not arriving. Well worth a look at!

Top Critical Review

“Robbed me”

Debra M.
6/11/21

I ordered gas struts fir a tanning bed. They took forever to arrive and had already gotten some when the finally came. They told me how to send them back for a refund. They received them back on June 10th. Today I get an email stating that they had only gave me back the tax of $2.80 on an over $50 order and charged the rest as a restocking fee! I would have just kept them if they would have told me this upfront and sold them myself to get the money back. Terrible wah to do business!

Reviews (328)

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customer service (63)
Thumbnail of user melloneys
29 reviews
50 helpful votes
February 26th, 2018

Dx.com is a wonderful site to pick up bits and bobs, gadgets for the kitchen, parts for pcs, mobiles, usb keys etc
The smart phones are cheap and worth a look at, some last a year (we got one for 40 euros) some up to three years and is still going (that one cost 98 euros)!
Free postage, good customer service and a wide range of goods.
Just remember that you get what you pay for most of the time, read the reviews that people have left. Never had any trouble with refunds or items not arriving.
Well worth a look at!

Service
Value
Shipping
Returns
Quality
Thumbnail of user markm1191
1 review
0 helpful votes
May 1st, 2019

Ordered a Umidigi F1 play phone 15 days ago, The phone sat at processing order for several days. Then I sent messages asking about the shipment, no answer for a few days, then finally got a direct message from DX website stating the phone was shipping soon. Couple more days and I decided to call my Credit card company and see about cancelling, but DX cancelled already and my card company said refund pending, but my order was still shipped 15 days total as of today... I received the phone with DHL Express. Phone is perfect working condition (Brand New) AND FREE!

Thumbnail of user yvanp2
3 reviews
3 helpful votes
August 21st, 2018

Je n'ai Jamais eu de problème avec ce site internet. Ils sont correctes...

Thumbnail of user fabians12
2 reviews
2 helpful votes
May 16th, 2013

Good seller, they try to do their best to make custommer happy
When you have problems support is great
Not the better price but they are good seller

Thumbnail of user diegorangelo
2 reviews
4 helpful votes
October 18th, 2017

I thank for dealxtreme for presented me to the online shopping. But Its rare to find a good price at cellphones. It is a risk to buy with no track number, but it never failed. It come within 4 months to ship. I still give a try some day.

Thumbnail of user timw26
5 reviews
7 helpful votes
March 9th, 2015

I have ordered from DX several times. I have ordered Cree LED flash lights, ******* battery chargers and 2.5" USB HD enclosures. All items arrived just as described and in good working order. Most of the time in padded envelopes but well protected for shipping.
I will order from them again when I need some handy gadgets.

Thumbnail of user miodragb
2 reviews
1 helpful vote
January 15th, 2014

In DX Iam buying goods for over a year and I can say that I am very pleased with price and speed of delivery. They are very professional and I think that one of the best shops on the Internet. So far I have not had a negative experience with defective goods so i dont know what they are in these situations. The only criticism that I sent to a very poor rewards to their customers in terms of buying discount. They have some kind of reward (redeem points) where they give some gifts but it is totally useless and unusable, almost all the other stores are giving many of discounts/ coupons and membership categories by buying from them, but that does not mean much to DX mangement. Despite all that still remain among the best to buy.

Thumbnail of user darioc7
1 review
1 helpful vote
November 22nd, 2016

The first time I bought on DX I received one broken item, but I got store credit easily by using the ticket service. The packaging is very poor, so I don't recommend anyone to buy fragile products. Also the DX Points are not easy to use (you need to convert first and not use it directly on checkout) and the price are higher than most sites. Overall it is a reliable store with good customer service.

Thumbnail of user catalinp1
10 reviews
7 helpful votes
April 2nd, 2016

Shipping takes longer then other chinese store.

Service
Value
Shipping
Quality
Thumbnail of user monicac4
4 reviews
4 helpful votes
July 22nd, 2012

I'm satisfied for products and delivery. Delivery takes 10 days but it's normal for China based company. Products are okay and i can recommend it.

Thumbnail of user jch
1 review
1 helpful vote
May 24th, 2013

As mentioned by other reviewers, shipping is slow, sometimes really slow (1-2 months) with this site. I've ordered from them many times and generally find their products ok (occasionally really good/bad; you get what you pay for). So far I've had 2 lemons but one was partially my bad since I did not do sufficient research on the item before ordering. In my experience, ordering things that cost less than 20 bucks is safe. Even if the item is dead on delivery they 'might' consider re-shipping a new item to you given the low price. I look to this site first when ordering stuff from China, it does not have the lowest price but at least there is some glimmer of assurance... haha.

Thumbnail of user yuenl
7 reviews
5 helpful votes
May 28th, 2015

The products are very cheap! And for now i have no bad experience with DX. The only con point is the long delivery time (almost a month)

Thumbnail of user nickh7
1 review
4 helpful votes
February 17th, 2011

I've ordered on DealExtreme multiple times, even expensive stuff above the $100. Don't know what problem most people have with the time of the shipment. Off course the shipment is slow, ever looked at the price off the things they sell? It's cheap. What you give is what you get! Just watch out for some fake items, the reviews are helpful and just use your mind.
A little example: a cable from HDMI to AV without a powered adapter.

Thumbnail of user barryb28
1 review
0 helpful votes
August 21st, 2014

Just ordered an item on the Australian Web after beng directed from world site and assumed order was in Australian dollars as price had Risen $6. Ok difference in exchange rate was to be expected so went ahead with order via PayPal to find order was still in US dollars. Certainly feel ripped off, as the original site price included free delivery.

Thumbnail of user danielef
1 review
4 helpful votes
September 30th, 2014

I've ordered and received more than 30 items. You get what you pay for. Super cheap gadgets, free delivery. Of course can't be perfect. All who rated 1 star forget that. Try once and you'll understand that is a nice website for buying gifts. Take your time, sometimes i've waited 10 weeks for a delivery. It's also SUPERimportant to make one order for each item you want. If you make multiple orders, you will be surely disappointed. It will take a lot more. But i've always received everything. If you want a better service, pay it four-Times on amazon.

Tip for consumers:
No multiple orders, don't expect fast service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns628
4 reviews
6 helpful votes
January 12th, 2014

So far so good... stay on top of them when you order.

If you don't get a working tracking number then threaten to open a dispute via paypal they are like every other direct from China site if you attempt to use their dispute system you will get side run.

All in all not the cheapest China shopping site but the fact it has PayPal forces them to have some accountability to the buyers.

Thumbnail of user jackh44
3 reviews
2 helpful votes
Thumbnail of user gariny
2 reviews
4 helpful votes
September 23rd, 2011

This is one of the best china website at the moment. Here you get what you pay, low price low quality and better price better quality. But if you do not want to pay premium price for your replacement like your charger or adapter then this is the site that comes highly recommended. Replacement can be difficult to impossible so pray very hard that they send you a working item like buying your everyday item. The key word is "working item". Do not set your expectation too high then you will be alright.

Thumbnail of user daphnep6
4 reviews
2 helpful votes
April 27th, 2016

Just don't order electronics or makeup, like why would you? I've ordered stuff that can't go wrong. Shipping was on time and the quality is exactly what you pay for. Hope they don't let me down with the shipping next time I order, it has been 3 times now.

Value
Shipping
Quality
Thumbnail of user elwink11
2 reviews
7 helpful votes
June 17th, 2015

Ordered an antique brass faucet. Looks good and works good! Comes in a box including installation kit for European standards.

Thumbnail of user paulf22
3 reviews
5 helpful votes
January 9th, 2013

Initially, I was nervous about buying from this site, but I've had no problems with my orders so far. I have only bought cables and connectors, however. Their prices are very good and shipping has been reliable if not quick. I would order from them again.

Thumbnail of user jong16
1 review
1 helpful vote
Thumbnail of user luisa21
6 reviews
7 helpful votes
September 25th, 2013

I bought them and I have no complaints. On one occasion sending and I do not get the money back.

Thumbnail of user pascalc
4 reviews
1 helpful vote
November 5th, 2011

Great service... Great price... If you want to have your stuff fastest take the express, the price is good...
I have passed more than 5 order and everything was ok...

Thumbnail of user arthurh5
1 review
0 helpful votes
November 9th, 2011

My self and several associates based in New Zealand have been dealing with this site for some time. I have placed 20 plus orders with them ranging from novelties to photographic equipment.
I find the site to be honest and very responsive to any issues that develope. The only order I have had not fufilled properly was corrected with the exchange of several emails, no hassles no ship back and wait all good.

In ealing with any Chineese based agreagating seller like DX you must first be an educated consumer and second you have to realize and adapt to dealing with a company operated by a culture that works different to us european people.

Educated consumer means do your research make sure you understand the product before buying

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About the business

DealeXtreme sells a wide-range of consumer electronics including iphones, tablets, video games, and other gadgets. Additionally, they sell apparel, beauty products, and car parts.

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