• Duluth Trading Company

Duluth Trading Company

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Overview

Duluth Trading Company has a rating of 1.67 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Duluth Trading Company most frequently mention customer service, bull guarantee, and free shipping problems. Duluth Trading Company ranks 78th among Outdoor Clothing sites.

  • Service
    90
  • Value
    89
  • Shipping
    84
  • Returns
    74
  • Quality
    85
Positive reviews (last 12 months): 8.3%
Positive
3
Neutral
0
Negative
33
40
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was disappointed in the inaccurate delivery time, customer service and overall product.
How would you rate Duluth Trading Company?
Top Positive Review

“Too Quality and customer service but you do pay for”

Jordan S.
1/21/24

I have been extremely satisfied with every product I have purchased from DTC but you definitely pay for it. The pants I purchased are their 40 grit pants which were cheaper than their firehouse pants but are super durable and comfortable. Buck naked boxer briefs are the best underwear I have ever worn (this includes over expensive underwear from express, and american eagle). Personally, I just wait for a sale since things are expensive but the quality and customer service is amazing.

Top Critical Review

“Not as advertised”

Ellen g.
1/10/24

My nephew researched this company before I ordered his cxmas gifts from there. When he reviewed them and looked at them they were not made in America! He only wears items made in America! So I returned them! It cost 24.00 to return! He should have looked at the return policy! Not good! I wouldn't recommend this company since u have to pay to return items! It's too costly!

Reviews (214)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63)
Thumbnail of user hillary.gorrell
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I love this company and have spent quite a bit of money on especially the heirloom overalls and no yank boat neck tanks. I recently tried a new jumpsuit hoping it would be ideal for upcoming European travel. It was, unfortunately, too difficult to get on and off. I was dismayed to find it would be $8 to return. In this day and age of rising prices and unmitigated corporate greed, I will think twice about ordering knowing that I will take a hit on my refund if I find the product unsatisfactory. Very disappointed.

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Value
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Thumbnail of user ellendonahue303
1 review
0 helpful votes
January 10th, 2024

My nephew researched this company before I ordered his cxmas gifts from there. When he reviewed them and looked at them they were not made in America! He only wears items made in America! So I returned them! It cost 24.00 to return! He should have looked at the return policy! Not good! I wouldn't recommend this company since u have to pay to return items! It's too costly!

Products used:
None

Shipping
Returns
Thumbnail of user keiths1483
1 review
0 helpful votes
February 6th, 2024

DO NOT TRUST DULUTH TRADING! 😡😡😡

For weeks they have owed me a refund for more than $500.00. They told me that they were sending the refund by check, but when I finally got the check it was for only $16.00. I filed a case with PayPal hoping that I could get my money back, but Duluth Trading lied to PayPal and told them that they had already refunded all of my money. For some reason, PayPal believed them and closed my case. Duluth Trading got away with stealing my money.

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Value
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Thumbnail of user lawrenceh686
1 review
0 helpful votes
January 30th, 2024

For years I've been a satisfied customer...until Christmas of 2023. The products are fine. The customer service is not what it once was. A simple return became a major ordeal. The communication from Duluth was poor and misleading. The refund took twice as long to receive as they said it would. Other items that I ordered were out of stock. I understand that sometimes happens but they took a long time to tell me it wasn't coming. If I ever find myself inside a Duluth store I may buy again, but not online.

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Value
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Thumbnail of user bethh745
1 review
0 helpful votes
December 10th, 2023

I ordered Christmas gifts on November 25. Found out today, December 10, that my orders will not be here by Christmas! They said oops we ran out of underwear yet ads are still airing every time I watch TV. Terrible business practices!

Thumbnail of user mitchm191
1 review
1 helpful vote
December 7th, 2023

Ever since they dropped the no bull guarantee the quality of their products has taken a huge tumble. Pockets come apart just from keeping stuff in them, zippers wear out quickly. I'm actually writing this review from work where I have to figure out what to do because the button just came off. It's a sad deal, I found my favorite clothing story right as they were about start to start making their products cheap.

Products used:
Pants

Service
Value
Shipping
Returns
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Thumbnail of user stevenl2066
1 review
0 helpful votes
January 6th, 2024

You can't change a order after it's placed,even if it's a minute. Duluth customer service told me they are not allowed to change,cancel,a order you have to wait till the order is shipped.i told them that they had my old address and yes I did give them my new address.stupidest company I ever dealt with.be aware

Tip for consumers:
Be very aware

Products used:
Pants

Service
Value
Shipping
Returns
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Thumbnail of user wilk12
2 reviews
1 helpful vote
December 2nd, 2023

0 stars for product quality and 0 stars for service. Unfortunately -0- is not an option!

Guarantee by this company is nothing but BULL. Don't be fooled. I purchased a Duluth Trading company brand named suitcase from this company. My son used it twice in 18 months. Not even for an air travel trip. The wheel on one corner just fell off - simply from normal use.

When I contacted the company, it took a while for a response. Boiled down to this… their guarantee is 12 months and that's it. Doesn't matter that the product was only used twice. They can't even send me a wheel so I could repair it myself.

They offer me a highly restricted 30% discount on my next purchase. Are you kidding me? Why would I buy ANY product from a company known for poor quality and not willing to stand behind their products? I get the 12 months - BUT, a company who advertises their brand as "tough and no bull" should have quickly stepped up and done the right thing.

I responded to their silly restricted 30% off next purchase offer and copied the CEO (Sam Sato) on my email. Anyone think I received a reply? Don't kid yourself - company culture and brand differentiation starts at the top.

Here are pictures showing extremely low wear on the wheels. Even the handle has the original foam wrapping on it. Obvious the product was not used more than twice.

Products used:
Suit case

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Value
Shipping
Returns
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Thumbnail of user davef842
1 review
0 helpful votes
December 14th, 2023

Duluth does sell good products BUT, We ordered $150. Worth of stuff earlier this month. The day after the order placed we received a $20 off coupon in the mail. We called Duluth and spent 2 hours 50 minutes on hold before we got to talk to someone. The nice lady said she would apply a refund to my PayPal account to make up for the coupon. Here we are 4 days later and no refund. So we call again to be on hold 55 minutes SO FAR! That's 3 hours 45 minutes on hold. REDICULOUS! I guess we will find another place to spend our money.

Products used:
underwear and driving shoes

Service
Value
Shipping
Quality
Thumbnail of user bobbyb573
1 review
0 helpful votes
February 2nd, 2024

While it is stated that Duluth Trading Company clothing is made in the US, only a VERY SMALL PERCENTAGE is not MADE IN CHINA. I ordered ten varied pieces of clothing and waited over FIVE WEEKS with no delivery. In looking at their SHIPPING PROGRAM my clothing was still sitting in CHINA when I cancelled the order.
If more people would CANCEL THEIR ORDER after tolerating the wait for delivery, Duluths purchasing managers/logistics managers would get off their duffs and fix the problems.
I suggest CANCELLING YOUR ORDER after you feel that you have waited long enough-that way we will once and for all drive DULUTH OUT OF BUSINESS or for them to fix the issues.
CONSUMERS DESERVE BETTER TREATMENT THAN WHAT THEY ARE GETTING FROM DULUTH.

Products used:
Flannel Shirts and denim jeans.

Service
Value
Shipping
Returns
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Thumbnail of user ellenb782
1 review
0 helpful votes
November 28th, 2023

Horrible They somehow decided to ship to mom's name and address. Hubby called, waited online, left call back…no call back. Finally all was well and changed order to our address. Today we get notified they shipped my mom anyway. She doesn't even live there anymore. No more Duluth Trading for us.

Thumbnail of user jack.g.northrup
1 review
0 helpful votes
January 15th, 2024

Constant bombardment of spam...no way to unsubscribe - kept trying - nonstop - why would someone go with them? They suck.

Thumbnail of user dannym714
2 reviews
0 helpful votes
December 11th, 2023

Best clothes when you can get them to ship right. Worst shipping in the world. Placed orders three different times all three times shipping was horrible, never received two of the shipments at all. Hard to get your money back.

Products used:
None, never received shipment

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Value
Shipping
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Thumbnail of user caffeineq
2 reviews
7 helpful votes
January 1st, 2024

I ordered several items for my son for Christmas. He is 6'6' and it's hard to get things that fit for him but Duluth has always given me good choices. Until now. One of the items ordered was a sweater that I thought he'd really like. When he opened it Christmas morning and tried it on, it really didn't fit at all. It might have fit a 12 year old that was 5'1" but it was wayyyy too short and too small, even though it was marked a 2X. Here lies my grievance. This is the first item I've ever had to return anything to Duluth and what an unpleasant experience. The return was easy enough to initiate online so no problem there but they deducted $8 from my refund just to return it! In addition to that, there are instructions that basically say you need to return it as you received it. OK, I received it in a shipping bag. I went to send it back in a bag but the return address label Duluth sent me disallows using a bag for returns. So, there I am at the post office and wanting to get this package off for my refund so now, in order to get it back to Duluth, I have to buy a box for $5! So, it cost me $14. To send back a $70 sweater! I'm sorry to say I won't be using Duluth ever again. In my humble opinion, this is not a way to treat a loyal customer. It's been a good ride the last 20+ years but that is not a reasonable fee to return something. I'm done and moving on to companies that appreciate my business.

Tip for consumers:
Company doesn’t appreciate their customers. Very sad. Overcharged for return.

Products used:
Didn’t, I sent it back.

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Value
Shipping
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Quality
Thumbnail of user debrat604
2 reviews
1 helpful vote
December 30th, 2023

After 7 weeks, 5 phone calls, and 5 excuses I am still waiting for my refund. I exchanged and then returned a pair of unworn Borne boots. I have never had a problem with Duluth but will not buy from them again!

Products used:
None

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Value
Shipping
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Thumbnail of user allens594
1 review
0 helpful votes
September 4th, 2023

So I got a chance to go in Duluth stor in Kentucky. I really thought they were closed not one car in parking lot. I went in and even with there 25 off sale the prices where way to high. Gather reason I was told for high prices was the quality what a joke there items where no better than Walmart! I really hate it for the employees because they have no idea the company is on its way out of business.

Service
Value
Quality
Thumbnail of user jana373
1 review
7 helpful votes
January 15th, 2022
Verified purchase

I purchased a coat online that went on sale before it was shipped out. I emailed customer service requesting an adjustment but received no response. I called today and was told they don't make adjustments if it goes on sale after purchase. The girl was rude and insisted my order date was 1/7 but it clearly said date ordered 1/8. Most stores will do price adjustments in these type cases but not Duluth. Very disappointed. Received the coat and so far, though, it appears to be good quality.

Tip for consumers:
Their price adjustment policy.

Products used:
Jacket

Service
Value
Shipping
Quality
Thumbnail of user rebeccamunnery
1 review
0 helpful votes
April 14th, 2023

Ordering is difficult. No email confirmation received and then with no notice my order was cancelled. When I contacted customer service they said I had not confirmed my address. No one asked me to. Now they won't process my order and say I have to reorder. How do I know that one won't be cancelled and how can I get the same sale price? I live in Australia, calling is not really an option.

Products used:
None.

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Value
Shipping
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Thumbnail of user andysholbrook
1 review
0 helpful votes
July 2nd, 2023

BUYER BEWARE! I've worn my Alaskan Hardgear rain coat under a dozen times over the last 3 years and the pockets have fallen apart due to poor quality. Your company boasts that you have great quality products. This is simply not true. It is a clear defect as both pockets have come apart. Disappointing. You've lost a customer.

Products used:
Rain coat

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Value
Shipping
Returns
Quality
Thumbnail of user jamesfrelk
1 review
0 helpful votes
December 23rd, 2023

This is my first time purchasing anything from Duluth trading company. I was disappointed in the inaccurate delivery time, customer service and overall product. My current jacket had worn through, so I ordered Duluth's Bear Hide Fleece Jacket. I ordered this jacket on Thursday Nov 23rd under the assumption that it would arrive reasonably close to the estimated delivery date which was Friday December 1st. Duluth uses a third-party delivery company called pitney bowes that delivers the order to usps who then delivers to the customer. I was able to check delivery updates from pitney bowes website. December 1st came and went with no further delivery updates and no jacket. The tracking info still said it was estimated to be delivered Dec 1st. Monday December 4th, I went on to pitney bowes website to try and find a customer service/inquiry section. What I found on their website under "where's my package" inquiry was this "If you have questions about the status of your delivery or return, contact the retailer directly or marketplace where you made your purchase. Pitney Bowes provides a service for these companies and does not have this information." I then called Duluth as directed by pitney bowes website. When I explained my issue, I was told that the confusing tracking happens all the time, they don't know why, they don't have any more information for me and to call pitney bowes. I explained again what pitney bowes website says and I was told to call Duluth again in 4 days if it still hadn't arrived. At this point I asked if I could cancel my order. I was told no. They told me that I would need to wait until the package arrives to start a return order. The ETA eventually updated, and it was delivered 5 days later on Saturday. I ordered and XL jacket. I am 5'11" 240lbs with a 36inch waist. XL is sometimes too small to fit my shoulders and chest. This jacket was bigger than many XXL jackets I have worn. The fit was terrible. Now I'm paying $8.00 to return it.

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Shipping
Returns
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Thumbnail of user sargent.travis
1 review
1 helpful vote
August 17th, 2023
Verified purchase

Twice I have ordered underwear from Duluth and both times my order after paying for it was canceled, because they apparently say they don't have underwear anymore. I guess I just don't. Understand that and I got no explanation from the customer service. All the state is that they will refund my money. Duluth used to be a good company to buy from. I guess if you cannot actually pick something up in your hand and pay for it and walk out of the store, you're liable to get screwed and that's a shame. Times sure are changing. I guess buyer beware!

Tip for consumers:
Duluth needs better Customer service

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelb10841
1 review
1 helpful vote
August 19th, 2023
Verified purchase

I'll never buy from them again. Buying clothes online is risky as far as sizing or quality of the product isn't known until they are received. Recently received a product that did not meet my expectations and they charged $8 to return it. Never again will I pay $8 for getting absolutely nothing from them.

Products used:
Kept the underwear, returned the pants. Had to pay to return

Value
Shipping
Returns
Quality
Thumbnail of user kevinb2947
2 reviews
2 helpful votes
November 9th, 2022

Got a pair of camo cargo pants for Christmas and they felt great but first time washing they faded really bad n after third gentle wash the fabric is shredding! I also hated the tag saying made in Vietnam! I will never buy any more from communist soldier butchers! The synthetic underwear is horrible! The cotton feels best but don't know yet if elastic will hold up? If it doesn't I'll leave another bad review later. The bottom line is I'll never buy anything else from Duluth!

Thumbnail of user sivok563
1 review
0 helpful votes
October 1st, 2023

First of all,after I purchased 4 pants (flaxpidition)the threads on the back pockets broke in the first 3 days.I don't even mention, I payed 90+$ for each,in few days price already 60+.If you going return something they will use new price.What a business(

Thumbnail of user gregd767
2 reviews
1 helpful vote
February 6th, 2023
Verified purchase

Can't believe 1st order ever and Duluth can't get it right. But hold on! That's right you'll pay for their mistake! They make you pay for return shipping or the wasted trip and fuel to return to a store! What a 1st class company to deal with.
Never again!

Tip for consumers:
Avoid online sales! Or better yet, all together.

Products used:
None, all wrong size.

Service
Value
Shipping
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