DSW

DSW carries a good variety of well-constructed shoes. The problem lies with returns. I bought a pair of house slippers that didn't fit so they were returned to the store on Dec 26th. Even though I've followed up twice with customer service on the status of my refund, I'm still waiting as of today, Jan 12th. This is unacceptable especially since every other company I deal with (i.e., Kohls, JCPenney, Amazon, etc.) give refunds within 24-48 hours max! DSW has lost my business--they're not the only game in town.

Placed an order online, within minutes I realized I had ordered the wrong size, I immediately contacted customer service via chat and email and was informed that my order could not be changed... after almost one week without updates on my order I contacted them again to confirm and let them know that it was not reasonable to not be able to change an order that was paid for and had been delayed for a week, they offer $20 in customer rewards for the inconvenience but no resolution on my $144 order... one day goes by and my order was canceled without informing me and charge going back to my card as a refund which will cost me $$$ because of the type of car i used. Needless to say DSW's customer service is nonexistent / lacking one feels like dealing with AI instead of with a person. Probably the last time I will purchase from them..

I bought a pair of slip-on shoes which, while the correct size, had such a narrow opening that getting them on my feet was nearly impossible. I returned them in pristine condition (including the box) and received a refund that was less than I had paid. When I contacted them, it turned out they charge an $8.50 fee for returns. DSW clearly doesn't really stand by what they sell.

The package ordered was never given to the fedex for 3 days now! No help from customer service!
Will do in store pickup only!

I bought a pair of flip-flops. Rocket dogs at the DSW in Garland, Texas. I wore them for one day, and they hurt. They left a blister but I had no other shoes to wear so i had to wear them for the day They are defective. The manager of the store said i could not return them because i wore them and she couldn't resale them. I repeated that they are defective, and she again said she can't resale them because i wore them. So i am wondering why she would resale defective shoes. And why she could not refund my money. I guess they dont stand by their shoes. You can see the lump on the left one thats defective

I placed an order on November 28,2022 I had ordered a pair of shoes that I had needed for a banquet that I will be going to on December 10. I received my shoes on December 7 when I receive my shoes my shoes have been worn, they were all scuffle stretched up and on the bottom you could tell they have been worn and they had a hole in them contact DSW. They said that I could not get my shoes overnight to me so I told him I wanted to speak with a supervisor. Supervisor said that they will ship the shoes and I will receive them in two days here it is December 9 I still have not received my shoes. I will not be ordering from them again.

Until DSW starts using another carrier than FedEx, I will not place another order. My latest order shipped on May 22 -it's gone from miami to pompeno FL, to Georgia, and is now "in route" to North Carolina, and I live in Alabama! Today is May 30 - who knows when or if i will get my order. I am done with DSW…. Because of FedEx!

Never again! I have given DSW (local & online) chance after chance and I am officially over it.

The local store (Farragut, TN - Turkey Creek) is filthy and disorganized - funky carpet, dusty shelves, shipping pallets & boxes everywhere. Yet for all that, good luck finding anything in your size - or that you would want to wear. Of DSW's substantial product line this branch has chosen to carry only shoes that will likely appeal to old ladies or teenage you-know-whats. There is no in between.

I have tried shopping online more than once and have been just as disappointed. They don't send the correct sizes, boxes and their contents are crushed due to improper packing. If you return online they provide 1 label (or QR code for a label) for multiple items, all of which DSW will have sent to you separately. So it is the customer's responsibility to provide a suitable shipping box. When I try to return things to the store, neither the cashiers nor managers can figure out how to do it. Differentiating between an online sale and an in store sale, finagling with discounts and percentages - it's just too much for them!

You can get the same stuff at any number of other stores without the hassle. Go there instead.

I just received a pair of sandals today from DSW this is now they arrived and were left on my porch. I take great care of my shoes and do not appreciate getting my items in a broken box with no lid either. I am a very good customer and expect better service. Hopefully the shoes are a good quality.

Shopping at DSW online has been nothing but a disaster. I recently tried to order a pair of shoes, and I tried ordering the same thing TEN different times and all of my orders were cancelled despite the item showing in stock. Customer service was nice, but not at all helpful and gave me empty promises about my item shipping. I finally gave up, and ordered a different pair, and tracking was inaccurate and showed different delivery dates every place I checked. Shop in store locations if at all.

Evil people put trashcans in the isles and my grandma tripped.the door closes way to fast and i was hungry and wasn't offered anything. That's when i decided to eat some socks. The belts were a good thing to wash them down with.

Ordered sneakers five days ago. Order says still in progress. They take your money and then have no idea if product is in stock or when it can be delivered. Do not buy here!

I received a pair of shoes (and I have ordered A LOT of shoes from DSW) on Friday and opened them up on Sunday to spray them with waterproofing. I found a security device on them, which I have never seen before. It appears to be the type that contains ink (maybe, but not sure?). I know that I tried, unsuccessfully, to cut the wire and received an ominous blinking red light. Sent an email to Customer Service on Sunday and no response, and it is now Wednesday. Calling CS right now and was told the wait would be 142 minutes... which I promptly thought was an error in the system, it was NOT. I've been on hold now for 51 minutes. Cannot wear the shoes, and afraid that cutting the security tag on them will ruin them... tempted to throw them away and order the shoes again vs. this circus they refer to as "Customer Service". Get your s*&t together DSW - I'm a frequent buyer and you are losing me as each minute ticks by.

Turns out the coupons you get in the mail are only good for 60% of the brands offered in the stores. The brands not included are most of the major brands like Nikes, Adidas, Doc Martens, Merrill and the list goes on. Be aware of you think your gonna save money with your coupons, thin again!

The customer service esperance was really disappointing. I was left to solved the problem of exchanging a pair of sandals that I recived two for the same foot. Because I ordered online I lost time and gift bouchées that I had on my account that were not returned.

I bought a pair of boots awhile back from DSW and when I received them I got 2 left boots that were totally different brands. They made it right and shipped me a new pair. Then I bought a pair of sneakers…… I knew something was wrong when o opened the package and there was no top to the box! I looked at the sneakers and they were literally just thrown in and had appeared to be worn. So I called and they said to ship them back and they'll send me a new pair. So now this required me to find a box because the pair they sent didn't come w a proper box. So later I finally received my new pair except they literally came the same way the last pair did…. No proper box, just tossed in and appeared to have been sitting around for a year. This time I took them back to the store where the manager was nothing but condescending! Refused to give me a refund only store credit because when I purchased the original pair it was over 60 days. So here I am I purchased another pair because I had a credit. So I purchased a pair of slip on shoes I just received them today and as expected they were thrown in a box and the bottoms look like they have been worn. I am exchanging them and fingers crossed they can send me a brand new pair that is packaged like they are new. Honestly how can they screw up this many times in a row with 3 completely different pairs of shoes is beyond me.

DSW used to be the only site I shopped for shoes, but nowadays the standard is for them to take a week just to prepare an order, and another week for the shoes to arrive by slow first class mail. Only order from DSW if you can wait 2 weeks for your shoes to arrive.

Sounds like a great offer, until you pick out the shoes and find out they are excluded from the offer. There is an entire list of Brands 50+ that are excluded from this offer. Good luck finding a brand with a shoe you like that is
Waste of time shopping ‍
Oh, and once you sign up with DSW you will get 1-2 daily e-mails with offers that never work for shoes you want to buy

I order the new Sketchers arch fit they must have been returned they where just thrown in a box missing one shoes las box was cut must have been marked down. I paid 75. Dollars for them

I RECEIVED A COUPON FROM DSW FOR $20 OFF A PURCHASE OF ANY PAIR OF SHOES OVER $49 BUT IN THE FINE PRINT ON THE BACK IT STATES TAHT IT EXCLUDES NIKE AND OTHER BRANDED EXCLUSIONS. WHT DOESN'T DSW LIST ALL THE EXCLUSIONS. I WENT TO BUY A PAIR OF SENAKERS AND SHOES AND NEITRHER ONE WAS ELIGIBLE FOR THE $20 OFF.
**** HEY DSW LETS BE HONEST AND FAIR WITH THESE COUPONS**********

I herd of DSW from a Gucci group I'm in, people were finding great deals but I also saw others post about having a bad experience with them, quite a few people complained about being sent the wrong shoes which I didn't think anything of it since I had never ordered from them, I still decided to give them a chance since they had some Gucci shoes I've been wanting, when I received the shoes I received the wrong size but also the men's shoes, I was a little upset so I decided to return them, a week goes by and saw that they had a sale on those shoes, I bought them again, received them and once again they sent me the men's shoes! At this point I was so frustrated and angry, I contacted costumer service via chat and the girl was no help either, she was pretty rude even though I wasn't been rude since it's not her fault! With this I got that most of dsw employees are not well trained, the people working at the warehouse from where they send the shoes are always sending the wrong stuff (because I know this happens often, wayyy too often) I literally had to print out pages of the difference of the women's Gucci shoes and the men's! I shouldn't have to be doing their job for them! This shoes I got sent are supposed to be a women's size 35, the Gucci men's shoes are exactly the same but have "Gucci" written on the back while the women's don't have it.

I got to know about DSW through a colleague who told me that DSW sells good shoes. I love shoes a lot and can spend my money buying shoes. So I checked DSW and saw some good shoes. They looked good in the eyes. I bought three pairs of shoes and three hand bags. I didn't use those shoes up to four time before they began to peel. The leather is so fake though looked genuine. The bags are still okay but the shoes are written off. Complete waste of money.

I'm very disappointed to the shoe that I ordered, it didn't arrived on time and also I got the wrong size now it is useless I never used it