• Doctors Foster and Smith

2018 CUSTOMER CHOICE AWARD

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Overview

Doctors Foster and Smith has a rating of 3.63 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Doctors Foster and Smith most frequently mention customer service. Doctors Foster and Smith ranks 28th among Pet Supply sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
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What reviewers want you to know

Positive highlights

Critical highlights

  • But sometimes it is worth spending a bit more to not have to deal with bad customer service.
  • I placed an order on the late evening of July 3rd.
How would you rate Doctors Foster and Smith?
Top Positive Review

“Superb service in all respects”

Arrie H.
1/4/19

I've been a customer for many years (20+) and have never had any issue with service, delivery or returns. Customer service folks have always managed any concern with politeness and knowledge. I rarely buy from anyone else. I had an aviary of 200 parrots and always bought food, treats, toys and accessories from them. Now with just 4 parrots I still rely on Drs. Foster and Smith. Highly recommend them. Let's hope Petco doesn't spoil this terrific company like Sears ruined Lands End!

Top Critical Review

“Badly packed product arrived damaged, company refused a refund”

Thomas H.
1/25/19

Ordered six cases of dog food. They were poorly packaged and too many in one box so the cans arrived badly dented and the box was destroyed due to the excessive weight, many near the seal. After jerking me around, they refused to refund my money. They claim cans with dents at the seal are fine to feed my dog. I'm not giving my dogs botulism. I've had dented can problems on occasion with other vendors like amazon, they always refund me especially when it was their poor packaging that caused the issue. I have photos of the packaging and damaged product, which I provided to the vendor.

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) order (23)
Thumbnail of user minam21
19 reviews
85 helpful votes
January 6th, 2018

It has been a few months back, but I had several sick kittens with conjunctivitis. I needed to get some medication quickly. I ordered what I needed and it arrived in just a few days. I was very surprised in how fast it was delivered. I think the prices could be a little cheaper though.

Thumbnail of user marit112
5 reviews
41 helpful votes
March 15th, 2017

Recently I decided to take a dog from an animal shelter. In order to protect my lovely pet and my family, I started using this website. It's convenient and the service is normal!

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslieb17
5 reviews
17 helpful votes
October 26th, 2012

Love the drs. Get all my cat's supplies here. Always fast shipping. Once had a bag of food burst open in shipping. They sent another for free. I didn't even need to send back the broken one.

Thumbnail of user caras1
16 reviews
55 helpful votes
May 8th, 2013

I have used this site several times over the last year for pet medication and supplies. The site is very convenient. I have been very happy with their products and customer service.

Thumbnail of user jennis4
7 reviews
25 helpful votes
March 12th, 2012

Always a great experience from the Drs. Their prices are a little higher than some places but shipping is fast and cheap and they're very trustworthy.

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About the business

Drs. Foster & Smith - The Trusted Name in Pet Supplies & Pet Meds. Shop for your dog, cat, fish, bird & more. FREE SHIPPING!

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