Dropbox

Dropbox bought a company called FormSwift. They (according to the people at FormSwift) changed their refund policy so that you will NEVER get a refund if they billed you already on your cancel date. My 7 day trial ends today (Sept 11,2023) and they already billed me. They refuse to refund the money even though I don't want the service. Going to call my bank but that's a 50/50 shot... This is beyond poor customer service! I will never use one of their products or even trial one again!

Two issues. My credit card shows that Dropbox gave me around $25 cash back. Their billing department can't tell me why and they don't have a record of it. Second issue I can't figure out why only my photos will sync with dropbox and not my documents. Three techs could not help. The first tech was the most help because she could logon to my computer and point out what I needed to do with a little red arrow. Somehow I lost the chat and the second and third techs wanted a screenshot, which would not have been a help and would not log on to show me where I needed to go on Dropbox to do what I needed to do

If I could leave zero stars, I would.

I am an artist and kept my original work in a Dropbox folder. Somehow, they deleted it during a drive rollback. It wasn't discovered until recently because that was an older project that I now need to access to complete a current project.

They refuse to acknowledge any wrongdoing and refuse to help us get this folder back. Four years of painstaking work is lost. Customer service is a joke. They are rude, flip and the gaslighting is constant. I will never trust them again. BEWARE of this service. We even pay the higher premiums for the special recovery feature but when you actually need it, that feature is non-existent.

Again, FOUR YEARS of work. Lost. I can literally see the folder in deleted items, but have no access to my own copyrighted work. It's insane (and illegal).

Don't try free trial as then they bill you forever and don't respond to requests to stop billing your credit card or to refund the amount. It seems they ripoff people all the time and should be charged with fraud and put out of business. I wanted to try the service but found it not worth what they wanted to charge every month.
Stay away from them!

They went from this great customer service to just the most trashy and unprofessional customer service when they found out people were mining bitcoins in their system and honest people got screwed too along with the worst customer service.

In 2019 Dropbox advertised an "unlimited' storage plan, I reached out to confirm it was unlimited because as an artist and photographer, I have a large amount of data. At the time I had 3TB and was storing it on Google Drive. In a bid to win over Google customers, Dropbox falsely advertised unlimited storage. When I reached out to confirm if it was truly unlimited and if that would ever change, they said it would never change. I asked again and they confirmed. At that time I made the decision to take on the time consuming task of migrating my 3 Terabytes of data to Dropbox and purchasing their unlimited plan for $75USD a month. More than 6 times what I was paying Google, but the unlimited advertisement induced my decision as I knew I would be creating a lot more in the coming years. I paid this amount every month until they started taking more out without any advanced notice (as required by recurring payment laws). I reached out and they stated they overlooked it and apologized. Then, I received a notice that they would no longer offer unlimited and all customers they falsely advertised to and baited to switch from Google were now subject to incredible increases. For me, I have 14.3 TB. They said after 15, I'd have to buy increments of 5. When I reached out to complaint about the unethical business practices and breach of contract, they ignored my requests and simply copied and pasted the plan changes.
This illegal and false advertisement induced my purchase, had I known there was a possibility they would change their plan, I NEVER would have migrated my files and data to them. Now not only can I not afford to continue my storage, I have to seek another solution, pay for that which may cost thousands if I have to move to a server, and spend the time replacing all of my file links for tens of thousands of pieces of data. Dropbox knew when it advertised to potential consumers about an unlimited plan that it was unsustainable. Dropbox willfully induced thousands of US consumers to switch to their company promising an unsustainable plan it never intended to offer forever, but instead, promised, in writing, to do so. Dropbox harmed so many consumers who have been complaining for months on end about how they were baited and switched by this illegal tactic. Dropbox should be forced to refund every customer it hoodwinked so we can find solutions with the funds we would have otherwise invested in another solution. I strongly urge if you are a customer of Dropbox to file complaints with the California State Attorney General and the Federal Trade Commission so they can investigate

I work for a major multi billion dollar car company. We signed up for Dropbox to get signatures on certain legal documents. Nothing complicated. The price they quoted seemed like it would suffice but when we actually tried using their service, suddenly we needed to upgrade to a much more expensive program that went from $200 to $1200. I needed their services so we just paid it! Since it was synced with my folders and files on the company's network, Dropbox somehow was able to actually move some of my personal files into DropBox, one being my personal and business passwords to all my accounts. I had to move that entire folder back to my hard drive but many passwords were deleted when I did that. I contacted a Dropbox website customer service and never heard from anyone ever! When it came around to cancel my subscription with my company, they would not allow me to sign in without a 6 digit code which I still, to this day, cannot get. So how do I cancel a subscription without being able to log on. DO NOT USE THIS COMPANY!

I've been using Dropbox for over a decade, back when Aaron first started it. They deleted my original account last month for "abuse", without specifying what or how I abused their service (which is confusing since I primarily just use them for occasional backups of other people's data. Luckily I had a full local copy or I'd have lost everything). I had a second account which I moved everything over to for the moment. Now the service has implemented a number of limitations and restrictions (literally the same data set that existed on the other account for over 12 years won't completely copy to the new account because some file types are no longer allowed). They have gradually reduced its usefulness to the point that I've moved to a month-to-month until I find a better alternative in the next 30 days. Sad to say, but whoever has been running this once great option has all but ruined it. Run, run far far away...

I just spent the last few days trying to regain ownership of thousands of business files that were transferred to the ownership of one of my companies. This should never have happened - a three-day time-suck that could have resulted in serious damages! Deleting my Dropbox account immediately.

Totally inaccessible program, "chatbot" cannot really respond to questions and there is no way to talk to a person when you have a problem. They take my credit card without providing service. Do yourself a favor and go somewhere else! I am!

I was on hold for 45 minutes and gave all information except my cc number. I was hung up on... I simply wanted to cancel my account and it has been a nightmare. Do NOT use this service

Dropbox is terrible and it ruins everything. Please please please do not support its creators. It is garbage. Please heed my warning: dropbox will ruin everything.
Thank you for your time.

This app is terrible. I can not get anything to download from my cell after the initial download. The app is so slow it's killing me. I dont have hours upon hours to mess with this slow crap just to download my photos. Its not on my end, I have fiber internet and I am on a new computer. You won't be able to scroll through your pics smoothly, instead you can click down to scroll and wait a few minutes for it to move or catch up. I am very unsatisfied with this app. I just want to save my dam cell pics so i can free up space from the constant crap updates. What a giant head ache! Wish I could get my money back.

Even with a paid service, they do not have live customer service, just bot replies. They disabled my account for no reason. I sup tin 6 service tickets and not replay for 12 days. The auto-reply said to use "Dropbox Community" to get help from one of their dropbox ambassadors. You can use the Community form unless you log in. So I have to create another account under another email and pay $120. On the community form, when I ask for help, explained what had happened, that I count no log on and have to pay again to try to get some help, the and then blocked me from community support for no reason except that they did not like the face I said something about paying twice. Do not use this service if your files are important. Luckily, I have my file on my computer hard drive or would have lost all my personal and business files. I have been paying for dropbox for 10 years and they have really gotten bad. Again, AVOID if you value your time and file!

I think in these days where sustainability, inclusion, recycling and climate problems dominate, the client should be supported in keeping a computer as long as possible.

When organisations like Dropbox (or Adobe, or Apple) limit their systems, and force users into a new operatingsystem since the desktopapp of Dropbox otherwise won't work, they exclude a large number of people on this planet. They cannot use the app on their outdated systems. They force their clients to eventually buy new computers when it's no longer possible to upgrade the operating system.

THIS IS THE SECOND TIME I HAVE TO CONSIDER TO ACTUALLY BUY A NEW COMPUTER BECAUSE OF THE DROPBOX APP!

(A yeah, Dropbox says 'but you can still sync the files'….sorry but the app is needed for saving and opening files! It's my work that's affected!)

Dropbox is not user friendly anymore.

So, I am truly shocked that Dropbox is not investing in several solutions or offers 'older' apps for different operating systems.
Dropbox could and should be an example in contributing to sustainability, inclusion, recycling and climate problems and use this to promote their company as well.

Be careful they bill at the beginning of the cycle for the entire year so you are stuck will a real crappy service. Its expensive too.

This software is great for file sharing and user permissions, but there is a complete lack of overall customer service.

I used Dropbox.com to share some video files with some friends, which required me to have a paid account. It was a short term need. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. However, it did not. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. I repeatedly attempted to contact support and got no responses. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. Even the sales folks are not allowed to contact support directly. They did submit a ticket for me, but it did no good. After another two weeks, I eventually had to cancel my debit card so they would quit billing me. This was the worst customer support experience I have ever had. Not only did I have to cancel my card, which was a hassle, but I have no hope of being reimbursed for the two months when I did not use the service but was still being billed.

Apparently I have been charged for a service I barely used by Dropbox. There is no phone number. Chat sends you to a site that tells you to cancel on another device. I checked and I paid $10 five years ago and somehow this is a recurring billing. I would really avoid this company. GoogleDrive works much better for the same price. I have had it for years.

I naively ordered Pro for a year, little did I know they kept my credit card info and recharged me for a second year. When I noticed the charge and I complained to them, they basically said it sucks to be you... Stay away from these scam artists. It costs them nothing to cancel the second year and credit your account.

This company is a joke. I have been trying to cancel since march. No response back. Going to cancel my credit card to get the charges to stop. Got to love a tech company that hides behind their bots.

Don't use Dropbox, use your cloud options for secure file transfers.

I had used Dropbox on my Win10 for a long time with no problems. Then I stopped for a while and got a new PC. Downloaded the latest Dropbox, installed it, answered all the tedious questions and verifications with "You're successful" comments. Final comment: "Dropbox is successfully installed". Then when I started Dropbox nothing happened. Absolutely nothing. Am I the village fool or the programmer? I don't think it's me..

Couldn't get done what I intended to use Dropbox for on a business account due to all the glitches and confusing way it's designed, so I never really used it. Got a notice of a $799.50 charge that I didn't want and was unaware it would renew for full year when the norm using other apps is a monthly subscription.
This sting tactic although legal is unethical and bad business.
Taking that amount of money unannounced and on short notice at a time when it's needed for more pressing family maters is UNETHICAL! Their refund policy is nonexistent, as well as their customer service.
Buyer beware!