Dr. Leonard's has a rating of 1.23 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dr. Leonard's most frequently mention customer service, free shipping, and credit card problems. Dr. Leonard's ranks 91st among Medical Supply Store sites.
This company does not typically respond to reviews
No positive highlights yet
I have had this account for 10 years and no big problems. It would seem as if the complainers were talking about another company. Items are inexpensive but only two orders were returned for poorly sewn or poor fabric. Website is difficult, I have 15 per cent discount and cannot find where to place it so will not order item right now.
I ordered 2 house dresses, and after a few months I called them to ask where the merd. Was and they said that they didn't have the colors I ordered and I told them to just send whatever colors they did. I sent them a check with the oder sheet from the magazine. They sent me a check saying sorry they didn't have the dresses which I had received. So I sent their check back and a month later I got a statement like a credit card that wanted their money back, which I sent the check back and they said they never got it. So in order not to ruin my credit I sent them another check to pay again. It was only 36.00, but they ripped me off, and I will never ever order from them again! If it weren't for my credit being marred I would tell them to go fly a kite. They told me I had to trace their check to find out why they didn't get it back! Any dumb person knows I can't trace their check. They told me alot people had my name and they didn't know who it might of went to. I said that every check has a number and to check their bank if they got it back. THEY SAID that was my job! All in all I got chg. 2 times for the same thing! Rip off!
I've ordered from this catelog twice now and both times my free shipping turns into a $10.98 charge when the catelog claims that an item is 'out-of-stock'. Rather than return my money for this out of stock item, I am then charged for shipping and lose my money. HUGE SCAM! Don't order from this catelog! If you don't like the item, you don't get a full refund! They take out the really high shipping and handling so that you receive pennies on the dollar for a refund.
Tip for consumers:
Add on shipping charges for everything even though they advertise free shipping.
Products used:
Problem is that company claims one item is out of stock then charges a high shipping on the remaining item instead of giving a refund for the missing item. Huge rip off and scam. Any returns are minus a shipping charge that was supposed to be free!!!
I ordered 2 house dresses, and after a few months I called them to ask where the merd. Was and they said that they didn't have the colors I ordered and I told them to just send whatever colors they did. I sent them a check with the oder sheet from the magazine. They sent me a check saying sorry they didn't have the dresses which I had received. So I sent their check back and a month later I got a statement like a credit card that wanted their money back, which I sent the check back and they said they never got it. So in order not to ruin my credit I sent them another check to pay again. It was only 36.00, but they ripped me off, and I will never ever order from them again! If it weren't for my credit being marred I would tell them to go fly a kite. They told me I had to trace their check to find out why they didn't get it back! Any dumb person knows I can't trace their check. They told me alot people had my name and they didn't know who it might of went to. I said that every check has a number and to check their bank if they got it back. THEY SAID that was my job! All in all I got chg. 2 times for the same thing! Rip off!
Dr. Leonard's will take any order and charge for it, claiming that it is available, even if it is not. Then they will send whatever they have, even replacing it with similar items. As for color, one will end up with colors which they cannot sell. If you order brown mats for your brown bathroom, expect green or pink. Smart assumption is that most of the people will not bother to go thru the return process, so Leonard's keeps making money by selling a garbage which is not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT!
Someone should take away their business license.
Receipts not attached for the reason of privacy, but they are available to agencies and other officials.
Tip for consumers:
Dr. Leonard’s will take any order and charge for it, available or not. Then they will send whatever they have, most likely non sellers. If you order brown mats for your brown bathroom, expect green or pink. They assume that majority of the customers will not bother with return, so they sell a garbage, not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT! Receipts not attached for the reason of privacy, but they are available to agencies an other officials.
Products used:
Door alarm, cleaning kit, bath mat, grabber ...
I ordered 2 pairs of the every day work pants last December and they claimed that my order was going to be in on march 21 but when I went to check the package room I didn't received my ordered at all and they claimed that my order was gonna come in on April but they sent me an email saying they can't ship my order out to me so they lied to me this company is a scam and I won't be ordering from them any more and they refuse to refund me back my money this place needs to be shut down for good
I ordered Elite Ear Sound Amplifier, sent check in full, never heard from them, no order # or acknowledged that I ordered it! So today I called 1-800# and man spoke such poor English I could not understand a word he said, so then went to live chat and they had hard time locating my order then said item no longer available but this company cashed my check as soon as they got it and never told me anything. Lady (Linda) told me I would get my refund from them in 10 business days so will update this review in 2 weeks if I don't get my money back but I will never order from them again!
Tip for consumers:
Would have been nice if they acknowledged my order and gave me an order# plus an acct# but I never received anything!!!!!
Products used:
None, item never received!!!
When paying by phone, from the numbers located on statement, u are given a confirmation number. Then the next billing u are charged late fee. Manager won't work with you and tell u to pay with Live Agent. But u can never get on. Then put on credit report late payments. After paying this bill off. I WILL NEVER SHOP AGAIN. ALSO LET MY FRIENDS KNOW HOW THEY ARE BEING TAKEN ADVANTAGE OF.!
Tip for consumers:
Do not use Shop Now Pay Later.
Products used:
Several
Ordered Arthritis Gloves for women, to ease my hands enough for me to be able to cook, write, etc.
3 weeks later I get a pair of men's gloves, with tiny half fingers, that won't let my fingers or thumb move at all! They are thin, trashy junk!
I can mail them back for a refund but they take the mailing charges out of the refund. They charged so much to ship them to me, it leaves no refund! They are now in the trash can!
You win "Dr. Leonard"!
They have a horrible website that doesn't work half the time. Products are over priced and customer service is absolutely terrible. Website is down has been down for 2 months so you have to phone in payment which almost impossible. U have to give your information 2 to 3 times before u can finally make the payment. Absolutely ridiculous!
Order placed for instock item on 5/26. Label created on 5/27. USPS tracking Indicates the package has not been delivered for shipment to McDonough Ga which is 15 miles from my home while the offshore very incoherent customer service days is been shipped and to expect it in 7-10 days. The noise behind the offshore agent was so loud that she has to ask me three times for the order number after I provided it very slowly. Worst customer service in 2 years. Would have purchased it on Amazon if it was listed.
Last time ever with Dr Leonard's. I give the conpany a zero out of 5 rating
NEVER RECEIVED MY ORDER, THEY NEVER APPLIED MY PAYMENT LAST MONTH! DONT BLAME THE CUSTOMERS FOR THIS MESS
Tip for consumers:
What is going on with this site?? I've never had problems in all the years I was here with Dr. Leonard or Carol wright
Products used:
I NEVER GOT MY ORDER!
The better business b.told me they filed for bankruptcy. And are closed.i was told they don't have to pay me.
Products used:
Medical
I requested to be removed from their mailing list over a year and a half ago. I moved and suddenly I'm getting their stupid catalog again. How did they get my new address?
I called customer service and asked for a manager, they said the manager was on lunch and would call me back when they returned. NEVER CALLED, I'm still getting the damn catalog!
Tip for consumers:
Don't buy from them. God knows what they do with your information!
Products used:
I don't remember what I bought, it was a couple years ago and it was just one time. But I requested to be removed from the mailing list over a year ago, moved and now I'm getting their catalogs again. How did they get my new address? Why are they sending them after I requested to be removed?
Purchased what was supposed to be a "cozy velour ruffle robe... perfect for cold weather wearing". What a crock! You could almost see through this thing. Looked nothing like shown in the picture. They charged me $5.90 to ship it to me, but to return it would have cost ME an additional $7.99 (on top of the initial $5.90). So I guess I'm stuck with it. Here's the icing on the cake... you can't get to the review page of your item to give it an honest review to warn other shoppers. SCAM!
I ordered two pair of shoes my wife wanted. They sent a confirmation email to me the same day.
Five days later I tried to find out where the order was and was told that there was at least a two week delay in the warehouse even accepting my order!
I cancelled the order and warn everyone to avoid doing business with these clowns!
Customer service is somewhere over seas, the guy called himself Iran or maybe that is where he was I don't really know!
Returned sandals that did not fit. Refunded half of what i spent. No full refund as stated. Spent 36.15 refunded 17.17 minus charge. So no full refund. Will not be ordering again from this store!
Tip for consumers:
If you buy from them make sure you know if when returning you won't get full refund.
This is a copy of my purchase: $xxx. Xx available after $43.18 purchase at DRL*DR LEONARDS HEALT on 05/04 12:02PM CT with your card ending in 9162. Since placing this order, my card has been charged three more times for non purchases totalling $60+. I've called their 1-800 number to no avail. I get forwarded from customer service to billing and back with no solution. I WILL NOT order from them nor recommend them to anyone.
Tip for consumers:
First time user. Not sure of service
Products used:
personal hygiene, bras
Normally when you request a return label from any company, It do not take them over a week to get it to you. I requested a return label and was told on 5 seperate occasion that I would get my return label within 24 hrs. It has been over a week and I still do not ahve my return label. Two representatives stated that they were sending it through the mail and the other three stated that they were sending the label through the email system. It do not take this long to make a simple transaction. Terrible... if there was a 0 star, that is what they would get.
Products used:
Bedding
I ordered some pants, for 12.99 each. Quality is so so, not the best. However shipping charges were quoted for 8.99. I found a coupon if you buy for $50.00 plus for $ 5.00. After applying the coupon suddenly the shipping charges increased by $ 1.95 for insurance, which is crap because Fed Ex does not charge for insurance for $50.00. The package was shipped via Fed Ex not USPS. I get the run a round with this company and I requested a refund of 1.95 which I still have not received. Will not buy from this company again. Do not trust their business handling.
Tip for consumers:
do not buy their products unless you want to get ripped off.
Products used:
capri pants
Not recommended. My order never received it. Terrible customer service. I'll not recommended to anyone
Tip for consumers:
Not recommended
Products used:
Never received it
Ordered something on site and not only have I never received it but I have emailed 3 times and they get back with ALL wrong info and calling me by other names! ARE u kidding me! CAN they NOT see the info of where the email came from and the customer number! I am now waiting on phone for like 20 minutes and NOTHING yet! NEVER AGAIN!
Should of been told item was out of stock as needed it for medical reasons I will now have to find one on a site that has it
Tip for consumers:
When I ordered they knew then it was out of stock so they should of told me then
Products used:
Didn't get anything
I bought two dog gates from this place for 76,00 bucks. No reviews showing. Went back to buy another before I got my first ones, Item was no longer available and all the reviews now showing all negative. Everyone said they were a piece of junk! I called customer service and told them when I got my shipment I wanted to send it back. I was told to take the return label and write NRP on the top right corner for NO RETURN POSTAGE needed the post office laughed at that! I called back and was told that was all wrong and I needed to pay return postage, and I would be reimbursed the $54.00 fee. LIARS! Paid a total of 130.00 just saw they refunded me $22.00! CROOKS
Tip for consumers:
Don't do business with these. crooks
Products used:
None
HALT ON FREE SHIP as YOU START YOUR ORDER! IF YOU click YES yr card WILL be CHARGED $14.95 a Month! To save 10% NOT WORTH IT -DO THE MATH! SCAMMERS! Why pay $14.95 to get free shipping AND it takes FOREVER to get your items! If you don't cancel after 30 days you will be paying MR LEONARDS handsomely
That's $180 a year to save on your one or two orders( They are smart, -READ FINE PRINT
Products used:
They are so so quality
Thanks a lot creeps at this company for including pages of dildos and lots of sex toys so my 7 yr old daughter was looking thru it and asked what they were. Didn't think I needed to grab and toss out a basic health product catalog that I didn't even order. How awful. A big F. U. to this company. Signed, a very angry dad.
Health, Apparel & Personal Care Products!