• DressWE

DressWE

Overview

DressWE has a rating of 3.29 stars from 457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressWE most frequently mention good quality, fast delivery, and online shopping. DressWE ranks 9th among Prom Dresses sites.

  • Service
    83
  • Value
    79
  • Shipping
    82
  • Returns
    53
  • Quality
    82

Proactively asks for customer feedback

22
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What reviewers want you to know

Positive highlights

  • This is really a nice shop, if you want to by occasion dress or wedding dresses, here you have many choices.

Critical highlights

  • I have had no luck with correspondance with the customer service department, either.
  • So I ordered a dress from dresswe.com without first checking their return policy... Big mistake.
How would you rate DressWE?
Top Positive Review

“Excelent prices with an equal excelence in quality”

Maria G.
10/30/19

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

Top Critical Review

“Scam!”

Magdalena B.
9/20/18

Stay away from this company! I have purchased three pair of shoes from this place and they came in 2 months after. The shoes were not even close what the pictures show and were not WEARABLE!. After contacting customer service about returning them they told me they will only be able to credit me less than half for what I paid. Its a scam! Not that the quality sucks they try to keep your money too!

Reviews (457)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (69) wedding dress (34) return policy (15)
Thumbnail of user amym56
1 review
1 helpful vote
November 26th, 2014

I was wondering how much it would cost to have 6 dresses made, one of them being a larger one.

Shipping
Quality
Thumbnail of user hermosal
1 review
6 helpful votes
July 28th, 2014

I let my niece tried it on once when it was returned.So pretty a girl and the pink color fitted her so well. Good deal this time.

Thumbnail of user nickp96
1 review
11 helpful votes
February 21st, 2018

I ordered 2 dresses from dresswe.com, order number *******. They did not look or fit as described on the website.

I read the return policy carefully and followed their instructions. However, upon emailing them as they requested in order to obtain the shipping address, they made some new claim that they could only offer me a small percentage of the cost due to specially making this dress, that they are just the manufacturers. This violates their advertised policy which offers a full refund. This amounts to a scam.

I would appreciate appropriate resolution, refunding me fully for the order I placed. Otherwise I will have to take further action in litigation.

Thumbnail of user gaetanom2
1 review
2 helpful votes
July 10th, 2018
• Updated review

I am so glad that my problem was resolved and i will be looking forward on ordering again from Dresswe. Customers service took care of me.

GARBAGE
July 4th, 2018
• Previous review

DO NOT DEAL WITH IS COMPANY. NEVER GOT MY DRESS BUT THEY TOOK MY MONEY AND NEVER REFUNDED ME BACK MY MONEY. THEY STATED I RECIEVED THE DRESS. I NEVER DID RECIEVE IT. NO PROOF OF DELIVERY. DHL CARRIER LOST MY PACKAGE AND THEY NEVER HAD INSURANCE ON IT. SO I LOST 300 DOLLARS TO THIS $#*! COMPANY.

WARNING DO NOT ORDER FROM THIS COMPANY.

Thumbnail of user samym20
1 review
0 helpful votes
October 1st, 2015
Verified purchase

J'ai acheter deux robes sur ce site je n'ai pas été déçue! Je suis ravie de la qualité des matériaux utilisés! Excellent rapport qualité prix!... Le seule bemol les frais de douanes!

Thumbnail of user lewisi1
1 review
0 helpful votes
July 9th, 2014

It's my first experience to buy lace dress.tidebuy.com is a website including all kinds of female's things and i think it's a good place for girls who like shopping with many many choices.

Thumbnail of user mamiec
1 review
1 helpful vote
August 15th, 2014

I bought a dress here with an not expensive price. Actually I won't wear it in my mind cause I think buying dresses in the internet wasn't a good choice. But when it was arrived, I was surprised about the dress.The style was so fashionable and it fitted me well as the one I bought in the real store. For me, here is ok.

Tip for consumers:
the style was so fashionable so good

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaylad10
1 review
0 helpful votes
October 18th, 2015
Verified purchase

The dress was beautiful and great quality! Shipping took way longer then it said it would an the shipment tracking was not updated. Customer service was not very helpful either. But when the dress got to my house it was truly beautiful!

Thumbnail of user charlieh43
1 review
5 helpful votes
June 2nd, 2016

Back on April 22, I purchased two pairs of shoes for my wife as a gift. I purchased these shoes in my wife's typical size 8.5. The shoes finally arrived May 13. This past weekend I finally gave them to her on the celebration. The shoes ended up being too big. I promptly emailed asking what the exchange policy was. I was told that I could return the shoes (at my shipping cost) OR take a "nice discount" on a future order if I agree to keep the current ones. Not sure what good keeping nearly $200 of non-fitting merchandise does for me or my wife. I replied saying that I would like to exchange the items for a smaller size and I would like to know where I need to ship these back to (so I could approximate shipping costs). The reply I got back was that I could return both pairs for an exchange (shipping costs were on me, which I was aware of because of the first email) and that they would like to offer me a nice discount on future items if I agree to keep the current items. I began to grow really frustrated that my email seemed to ignored and they continue to ask me to keep poorly fitting items. I pointed this out (very nicely might I add). I said I want to know where I'm shipping this to and I'm not taking a discount. I want an exchange. The latest email I got said "We would like to give you 40$ discount on the new order if you still want the same shoes as before, is that OK?
Or You can return them for exchange, but you have to pay for shipping fee around under return policy, which option do you prefer?" I feel like at this point I've made my preference very clear. However, after reading some of the horror stories others have experienced trying to get a refund or exchange, I feel like this is a losing battle for all customers. Best advice I could say... DONT BUY FROM THESE CROOKS!

I can't wait to see what poor response I get on this comment from them. I'm willing to bet they ask for my order details so they can check it out and I should watch my mailbox.

Update: I promptly received a response from a different customer service team member willing to help me remedy my issue. Currently my exchange is in process and was told I would receive it ASAP now that my original purchase was received at the warehouse.

Thumbnail of user lillianr14
1 review
3 helpful votes
September 11th, 2014

I'm surprised about how good the quality is! The dress came as the picture. I really love it. Received dress yesterday.It is beautiful. I will definitely be ordering from this site again. Thank you!

Tip for consumers:
surprised about the good quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonh16
1 review
1 helpful vote
March 26th, 2014

Nowadays, I have developed a liking for shopping online. A couple of days ago I visited dresswe.com and came across cute handbag that matches well with most of my dresses. I ordered for it and the shipment was easy and fast. Their prices are fair. Their customer care services are very friendly. Will surely shop again at dresswe.com.

Thumbnail of user fredericam
1 review
1 helpful vote
August 13th, 2014

Nice shopping to buy such a beautiful dress.The style is new and the colour is light yellow.So pretty! But if the service team could reply sooner than now!

Thumbnail of user ef411
2 reviews
8 helpful votes
October 1st, 2015
Verified purchase

Easy to order. Dress chart is exact. If you give the right measurements you will get the dress as you ordered. Very nice customer service. Obviously overseas purchase so response time was actually very quick. Dresses came when expected and were actually very nice.
One that was all sequins was a poor choice on my part. It looked cheesy... the other was actually a very well made dress.

Thumbnail of user vm27
1 review
1 helpful vote
August 26th, 2015

We ordered the dress the beginning of August in a different color than shown and with longer length for heels( my daughter is 5'9" so better safe than sorry) It took roughly a month to get here. It is beautiful exactly like picture and sizing is correct. My biggest issue is they have 2 ways on the site to communicate one to send message and the second to email. Send message is faster so we used that but they never responded. Just don't have that button and go directly to email if you aren't going to reply. My question was on how long till shipped because it had been 3 weeks since ordered and site only said order sent to factory. About 4 days later I got an automated message that said it had been picked up by DHL and a tracking number. DHL has a great feature if you plug the number in to their site it will track every step from being shipped to customs clearance. Once DHL had it the dress was delivered within the week. I have ordered from China before and that's pretty good timing. It can take up to two weeks to get to US. I had no added customs charges but I am guessing that can vary by country and item not knowing systems. There have been many questions or comments on sizing you need to follow the chart not what your US size is. We went by bust size as that was the widest area for my daughter and it fit quite well, but take a tape out and measure or you will be going to a seamstress. Because there size 6 is really a US 00.

Service
Value
Shipping
Quality
Thumbnail of user swetag
2 reviews
1 helpful vote
December 3rd, 2015
Verified purchase

Very amazing and unique product and excellent quality!
I am really happy and satisfied after receiving their product as described in the description

Thumbnail of user joanned12
3 reviews
2 helpful votes
April 3rd, 2014

After a VERY rough start with my daughters prom dress, the company did exactly what they stated... left the day it was to, dresswe paid expedited shipment and we received it two days after shipping and a day before prom, dress was of very high quality, fit perfectly, could not be happier with this company, recommend it to all

Thumbnail of user carolynj56
1 review
2 helpful votes
June 14th, 2018

Can't get an email tracking number answer! Ordered over a month ago played with pay pal can't get an answer from anyone? Order#*******

Thumbnail of user nicolep80
1 review
0 helpful votes
February 19th, 2017

This site has never let me down I have order a few things and have not been disappointed. I have been stopped and asked each time where did you get that dress. The sizing was right and the dress fit great, This is my go to spot.

Tip for consumers:
GIve your self time this takes a while for the item to be delivered

Service
Value
Shipping
Quality
Thumbnail of user doloresl1
1 review
1 helpful vote
July 24th, 2014

Her er der virkelig gode penge at spare og varerne kommer hver gang som lovet. Har haft et enkelt tilfælde hvor varen jeg købte alligevel ikke var på lager men så fik jeg noget ekstra rabat på en ny bestilling så dette site er absolut værd at besøge og købe varer fra.

Thumbnail of user yettan1
2 reviews
2 helpful votes
November 20th, 2014

Great quality fabric and sewing, ordering process took a long time but delivery was fast. Unfortunately (us 8)this size big for me Alas! I wish that I buy us 6 size. I need to change other size.

Service
Value
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Thumbnail of user eudorag
1 review
1 helpful vote
August 29th, 2014

I think the dress was so much better than what I thought. Wonderful workmanship and the style were all good! So nice!

Tip for consumers:
wonderful workmanship and the style

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellef23
1 review
0 helpful votes
July 2nd, 2016
Verified purchase

I ordered a dress from dresswe for my graduation party. The time of processing was as mentioned on the website and the shipping wad really fast, much faster than expected which is great. But there's one thing. The dress was about 1-1.5 sizes smaller than what I have ordered. It fit since there was no zipper in thr dress I ordered but beware when ordering. Just prder a size or 2 greater than your measurements. Overall great experience.

Service
Value
Shipping
Thumbnail of user teemixs
2 reviews
0 helpful votes
December 16th, 2014

I love my dress not only it's affordable but it was the unique and different and most shining one! Shining beads, Blingy, Blingly... Low cut, Perfect fish tail hemline. A must have. I want to purchase a bag, too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindyj14
4 reviews
5 helpful votes
December 9th, 2013

This was the second site I tried as far as clothing is concerned. Its high star ratings at this site sent me to the site where I placed my order. Taking advantage of the great sale and black Friday event. The dress i ordered is a mermaid design and has been delivered to me. It matches my body type and I think it beautifies me although it is said beauty is in the eyes of the beholder. I have many complements from the dress. Although it was highly discounted, the quality was not compromised at all.

Thumbnail of user queenat
1 review
0 helpful votes
July 14th, 2014

The pumps's color differed from the picture showed but it was a good shopping in total.It's OK!

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From the business

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Business History

Our company are devoted to making the best wedding dress for all females and we hope that every girl can realise the sweet dream when wearing our wedding dress.No matter who you are, no matter where you are, choose dresswe to make a gorgeous encounter here.

Company Representative

Thumbnail of user summery
Summer Y.
Dresswe Sales Presentation

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