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  • DressLink

Overview

DressLink has a rating of 2.65 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2412th among Women's Clothing sites.

  • Service
    82
  • Value
    79
  • Shipping
    84
  • Returns
    57
  • Quality
    75
22
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service isn't automatic and will actually help you with your questions.

Critical highlights

  • There is no indication of my order being delivered to any post office near me.
  • Order Number: 936089 I am so sorry to say that between the 18 items I ordered from the rosewe site were problematic.
How would you rate DressLink?
Top Positive Review

“Looks fine to me”

Brooke N.
7/30/18

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Top Critical Review

“THIEVES!”

Francene B.
11/27/22

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user jeanettem13
1 review
0 helpful votes
November 6th, 2016

I ordered a blanket. And i cant get a number for dresslink to check on my order. Im kinda upset. Wjy cant they have a easy way to contact them

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jeanetee, thanks a lot for your trust and shopping in our site. So sorry about the contact makes you fell not happy. Our system do have emailed you about your order details, Please kindly check your email history. You can contact us in email: service@dresslink.com or you can chat with us in live chat which shows on our site page, Any question, you are welcome to contact me and I will surely try my best to help you as soon as I can.
Have a nice day!
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user mckennas1
1 review
1 helpful vote
January 24th, 2017

To be honest, when I first discovered dresslink, I was excited about the cute clothes, shoes, accessories etc, and can't forget about the affordable prices, but I ordered something early December and now it is January 24 and I have not received anything. My item is untrackable, and my other item I purchased, is lost. So lessoned learned, won't buy anything from dresslink again. (From USA)

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear McKennas, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user josephinel7
2 reviews
7 helpful votes
October 15th, 2015

Seriously. Don't depend on the review of Dresslink. Everybody says everything is good, and put in a small complaint of how the clothes don't fit or the size is wrong. The reviews are edited. I placed in a bad review after receiving a sweater that looked nothing like the picture on the website. The review was never placed and/or deleted.

I put up a review on their cat stockings, which is very good material. That review was placed immediately.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user katem38
1 review
3 helpful votes
January 20th, 2015

I have ordered from DressLink a couple of times. The first time none of my products came and instead a whole different shipment of products were delivered and although this was inconvenient since one of the items was a gift, it seemed to be an honest mistake and everyone in the customer assistance team were helpful and got it taken care of as soon as they could. I ordered more from the site the second time knowing that I had a flexible time schedule when it came to receiving the items. This time they came quickly, but were completely poor quality. I realize this isn't the highest quality website, but I had one item come in completely lopsided (looked like one half was made in one size and the other side in another) and a dress come in completely unfinished on the top. I was very surprised at the lack of quality and emailed the customer service team right away about the items that had "gone awry". The team replied quickly, but kept telling me things like "clothing will fit everyone differently" and "the clothing won't always fit the descriptions and pictures on the website." It seemed pretty ridiculous to me, and more ridiculous when they refused to offer a refund for the items. I get that the clothing is cheap and not going to be high quality, but I expected a certain level of quality and a level of professionalism that I just did not receive. All in all, I wouldn't recommend business with the site.

Tip for consumers:
I don't recommend getting your expectations too high. The sizes NEVER match the descriptions; at least in my case, you can have your exact measurements and the clothing they send still won't match what the website says it should. Don't spend a large amount of money since it is very unlikely you will be refunded (unless I was just dealing with a particularly stubborn customer service rep, which could always be the case).

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for all problems, and beg your forgiveness. Dear, could you please kindly provide your order number and item number of which is unsatisfied to sales@dresslink.com? we will check the problem, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe

Thumbnail of user rosen110
1 review
8 helpful votes
October 14th, 2014

Well, it's been a week. I got my stuff today and I'm pretty pleased with everything except for that I ordered an oversized black cardigan and it's already falling apart at the seams... after one wash. And I just got it today. The knitted stuff also reeked of. I have no idea but the material is also a lot thinner than in the pictures. Personally after reading all the reviews and my own experience I wouldn't recommend it. It's something where you get what you pay for.

Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the problem, next time could you feedback to sales@dresslink.com and we will give you satisfied solution every time ok? We are keep improving our service and item quanlity. Please give us a chance, we won't let you disappointed again.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user angelad88
1 review
2 helpful votes
February 2nd, 2017

Order some shoes on January 16th as of today 2-2-17 I have not receive them and my daughter is just devastated. Tracking number RS*******NL is not even valid. Please provide current tracking information. Very disappointed thought this company was from the USA it stated New York when I bought the shoes now I am seeing CHINA! WOW. Not only that you charge $10.00 dollars for shipping? By the time I get the shoes she will out grow them.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Angela Delgado, this is Bree from Dresslink. Thanks a lot for your order and your order DLN8L3U18_CN, you paid on 2017-01-17 16:26:54 and we shipped out for you on 2017-01-18 23:26:35. Your order tracking number is RS732603369NL, you can track it here: http://www.17track.net/en/track?nums=RS732603369NL&fc=0 The tracking information shows that your parcel is " PHOENIX, AZ 85043, Departed USPS Facility, Your item departed our USPS facility in PHOENIX, AZ 85043 on February 2,2017 at 11:02 am. The item is currently in transit to the destination." on 2017-02-02 11:02. You will get your parcel in 2 to 3 days, please keep your phone open and courier will call you and send your parcel to your house soon. Happy new year!

Thumbnail of user melissac65
1 review
2 helpful votes
October 10th, 2015

I only ordered from Dresslink once. The order took longer than expected (1 month and a half), because everything on the website makes you think you'd have to wait 1 month maximum for the order to come. I was expecting poor quality, but it's even worst. The clothes look like they will fall apart even if you hand wash them. The finishings are also really bad - all the clothes came with several, some of them really long, pieces of thread hanging. Also Dresslink seems to think customers are dumb. I've had an item on my wishlist and the item was supposed to be on discount, but I saw the item's price go up every day. When it reached its original price, they changed the original price so the item would look like it was still on discount. I don't think I will order from Dresslink again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you hasn’t received. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Customer Service Department

Thumbnail of user heatherb154
1 review
2 helpful votes
January 27th, 2017

1ZR************** is my order very cute dress was going to use for a convention. I paid express on the 14th it is the 27th still no where to be found. Not sure i am going to buy again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Heather, this is Bree from Dresslink. Your UPS tracking number 1ZR995166747011037, you can track it here: http://www.17track.net/en/track?nums=1ZR995166747011037&fc=0 The tracking information shows that the parcel have been received on 2017-01-30 17:08. I hope you have got it now, if not, please contact me again and I will call UPS shipping company to help you get your parcel as soon as possible, thanks a lot.

Thumbnail of user jessiel37
1 review
0 helpful votes
December 14th, 2016

I don't think I would have ordered if I knew it would take so long, I bought a couple things for Christ man at the beginning of November and it's almost Christmas and it hasn't come in :( bummer

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jessie, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user gennym
5 reviews
5 helpful votes
March 30th, 2015

I ordered online out of curiosity more than anything after seeing YouTuber hauls.

I am in the UK and found the delivery charges pretty high which was a little off putting - I only ordered £30 odd in clothes but had to pay around £17 delivery charge. It's a lot. I chose the FedEx option and my items arrived in less than a week from when I received email confirmation which is good. The items were packaged securely but one item was not included which I had previously received an email saying was out of stock and got a refund so that was fine.
The clothing is NOT as pictured. I did not expect top quality fabrics due to the price but it was a little disappointing that the colouring was different on some items. Sizes are also hit and miss. Some things fitted ok, others I couldn't even get on which was annoying. I would say 4 out of the 8 items I received I can wear, the other things were too small. Some of the clothes smelt ok, others had a strong unpleasant odour that would require washing first. Most of the clothes look shiny and almost costume-like fabric.
All of the items were called dresses but none were long enough to be worn without bottoms since I'm 5' 6 and obviously these are geared towards the Asian market.
My overall experience was ok in that my order was despatched and arrived quickly but for what it cost to get the clothes delivered to my country it isn't cost effective and the quality isn't great. I did like the items that fitted but I wouldn't bother ordering from Dresslink again to be honest.

Service
Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, and beg your forgiveness. Could you please kindly provide your order number and item number to sales@dreelink.com? then we will check the problem for you, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user aliciaa22
1 review
0 helpful votes
May 11th, 2016

And if I don't reciece my items I'm going to tell my company to put out the word not to order from this site because it's a scam. I keep reading all of these awful reviews and it's too late for me to cancel my order so if I'm not happy with my service from dresslink I will make sure they don't ever scam me again.

Thumbnail of user eleanorf
1 review
9 helpful votes
October 13th, 2014

I live In England and I ordered from dress. Link about August 8th and it was dispatched on the 14th my package still hasn't arrived and it's October 13th? I got a few emails saying it would be 30 days longest untill I sent a message saying I'm sorry but if it doesn't arrive within two weeks I wanted a refund so they said they would if it didn't arrive. And it was summer clothing aswell :/

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items for long time to receive. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user saraho7
3 reviews
14 helpful votes
October 5th, 2014

Be careful when ordering more than one item from this site. If you place an order for multiple items, you won't get everything you ordered and their customer service is a joke. I placed two orders there and both times there were items missing. Contacted customer service and they offered to refund me $0.22. Yes, you read that correctly. 22 cents. The missing items cost way more than that but they are no help. Ridiculous to make customers pay for their mistake. Crooks. Also, sometimes the quality of their clothes is awful and the material ends up being way thinner than the stock photos. Use caution when buying from them. Consider yourself warned.

Tip for consumers:
Only order one item otherwise you won't get everything you ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user dimitrag
1 review
1 helpful vote
January 26th, 2017

I order a dress and a bodysuit and I send straight after that I want to cancel my order and they haven't answered yet.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Dimitra, this is Bree from Dresslink. Please kindly provide me your order number so that I can help you cancel soon, thanks a lot.

Thumbnail of user mariey3
2 reviews
3 helpful votes
May 16th, 2014

Hi I have ordered from this website and it is a legit website but you all should keep in mind that their clothing is made in china therefore made for their sizes. Women in the USA are a bit bigger than they are so if you are a Large you may want order an XL. In other words they run small. Be careful too because how it looks on the computer their material is different. I ordered two swimsuits and a skirt. Two swimsuits were a bit small on me and the skirt was extremely smaller than a large. It got to me in 3weeks. Be careful though! ;)

Thumbnail of user jenniferh332
1 review
0 helpful votes
December 23rd, 2017

The product I received was a knock off, despite being originally advertised as the original. Description was changed after order was placed. Not properly shipped - no padding and box was quite mangled when it arrived. Misleading and dishonest company - would not use again.

Thumbnail of user davelynnm
1 review
0 helpful votes
August 22nd, 2017

Ordered shoes 08/09... still waiting on an order that is expedited 4-7 days. Before you ask Bree the order number is DLNP58X77 but wait that is the tracking number is you add_CN to it. These people live in another parallel universe where 1 day equals 1 to 2 weeks here. I paid with Paypal so I can open a dispute tomorrow when the package is not here and reverse their payment as the terms where pay after delivery. Either get it together or find some other payment sources as I'm sure chargebacks are costing you a fortune. Don't buy unless you want to deal with broken English, promises and continual lies.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Davelynn, this is Bree from Dresslink. Thanks a lot for your order and we shipped out for you on 2017-08-10 13:33:14 with tracking number: LW681549587CN Please check here: http://www.17track.net/en/track?nums=LW681549587CN&fc=0Your parcel have arrived your country, it waiting for you to pick up in your local post office.

Thumbnail of user alexeh
2 reviews
1 helpful vote
June 30th, 2017

I ordered clothes from DressLink.
It was suppose to take 15 to 25 days and it took 3 months. The leggings were see-through, the dress was too small and the costumer service was really bad. I give 2 cause the shirt I receive was ok. I shall not recommand.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Alex, this is Bree from Dresslink. Thanks a lot for your trust and order in our site. So sorry about the problem. Is it convenient for you to take some photos about the problem? The photos should including the items you have received and the bag, the white paper on the bag, so that I can check for you as soon as possible.
Sorry for the inconveniences and I beg your forgiveness.
I will give you a solution later and Await your reply.

Thumbnail of user tatchianaf
1 review
2 helpful votes
December 15th, 2015

"I ordered my watche about a two week ago and HAVE NOT RECEIVED IT! I PAID BY MY MASTERCARD MY NAME IS tatchiana fene FROM orange new jersey "

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, customer, this is Linda from dresslink customers service department. Could you kindly tell me your order number to sales@dresslink.com?it maybe delayed by the Christmas holiday.don't worry, we sent out to you in time, please contract us to check for you, provide your order number.

Thumbnail of user verak6
1 review
0 helpful votes
December 1st, 2016

I was about to buy a pair of absolutely gorgeous shoes. I read negative reviews about orders never shipping but since my purchase was under $10 I decided maybe I'd go for it. They have a page where you can see the products you're ordering, and even though they were going to charge me a little less than $8 for everything including item insurance, the product page said my cart was empty! So I went back and tried selecting my item again and when I checked my cart, there were duplicates of my item! I can't say that if I were to check out that the site would register my order, but wow I really want those shoes. In the pictures they look well-made and I love all the meticulous information they give in the product details! It could be legit, but I'm not going to risk it.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Vera, this is Bree from Dresslink. Our website is a reliable website, you can shopping with your confidence. You can try to order one or two items to have a try and you will trust us by our high quality goods, cheap prices and good service after you really placed order in our site. Gave us a chance, we will Surprise you! Waiting for your purchase!

Thumbnail of user stephaniew33
1 review
3 helpful votes
December 1st, 2014

Order number # ******* did not come. I tried to resolve it with the company and they keep giving me the run around. I am now forced to dispute it with my bank. I was happy with their service up until this point.

Service
Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i have checked your emails, and found that your order 332672 arrived on Nov-22-2014.and we also provided you information. Did you go to your local post office to check it first? Since we have contacted shipping company, they also told us they delivered your order to your address.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Customer Service Department

Thumbnail of user jaymes2
1 review
5 helpful votes
April 7th, 2014

I placed an order from this site and paid via PayPal. After 2 weeks of saying "processing" I searched reviews and did not like what I saw. Main concern was they put off answering you until you reached the 45 days dispute window through PayPal so that you had no recourse. Many complaints of not receiving items or not receiving right product/full order. I put a dispute in through PayPal and basically told the company that I did put it in and I read the reviews and they can either ship my items immediately (and that if they weren't received in the dispute window I was going to finish processing it) or refund me immediately. What do you know... the next day I had an it shipped email. The product arrived today. It is what we ordered. Quality is what I would expect (not the best... cheap price=cheap product... the one shirt in the photo shows a girl wearing it with jeans... it's beyond see through, could never wear it alone). Basically, I do not think I would have received my product or money had I not filed a dispute and threatened action. And I wouldn't waste my money on their product.

Thumbnail of user dianag18
1 review
1 helpful vote
December 4th, 2014

I ordered two dresses for 18$ total and both of them was too small so I contacted the staff and they said they will refund me if I close the Paypal dispute. But I don't trust them so I think that I will update it to case that Paypal could review it.

Tip for consumers:
My size is EU L and I ordered size XL and it was too small for me. So look at the measurements carefuly

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the size problem and beg your forgiveness. Dear, since you opened case, our system may refuse to refund, so we asked you to close case first, in that case, we can arrange refund successfully. Hope you can kindly understand. And did you received refund in the end? If not, could you please kindly provide your order number to sales@dresslink.com? i will check problem for you.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user candyt1
1 review
1 helpful vote
August 2nd, 2014

Ok I ordered like 20 items from Dresslink and only received 9 I tried calling but couldn't get through and then emailed them and haven't heard back yet can someone tell me how can I get the rest of my order or my money back?

Thumbnail of user juliettev
2 reviews
8 helpful votes
July 16th, 2014

HORRIBLE!
Quality is bad, if you are lucky enough to even get your order. The colors are off, materials are different than labeled.
Worst part, I ordered for nearly $100 worth and they took 2 $100 payments from my account! I have e-mailed them several times, and everytime i get back an automated reply. One time one "helen" sent me an e-mail that she would look into it, she asked for my account number. I don't keep money on this account anyway, just if i want to shop online, so this time it was empty, so I gave her the number. The same NIGHT(!) someone tried to withdraw a large amount from my account in CA (even though I am in Dubai and my account is in the UAE). Bank flagged this and fixed it, but DO NOT TRUST THEM!
They will steal your money and give you bad quality!
Go to Engtaobao.com instead, they are the main supplier for ANY clothing website!

UPDATE: Dresslink has replied to this review saying they wil "deal with it"
I will post another update once any action has or has not been taken.

UPDATE: After a few emails back an forth, I was promised a refund (again) within 3 working days. Naturally, it was not there after 3 days, however, today (one week later) I DID actually receive the refund.

I gave dresslink one more star for actually taking action on this, however, given that the whole process took nearly 6 months, it is not the best site and customer service to deal with.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Hi, this is Diana from Dresslink. Could you send me your email address or order number please? I will handle this.

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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