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  • DressLink

Overview

DressLink has a rating of 2.65 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2424th among Women's Clothing sites.

  • Service
    82
  • Value
    79
  • Shipping
    84
  • Returns
    57
  • Quality
    75
22
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service isn't automatic and will actually help you with your questions.

Critical highlights

  • There is no indication of my order being delivered to any post office near me.
  • Order Number: 936089 I am so sorry to say that between the 18 items I ordered from the rosewe site were problematic.
How would you rate DressLink?
Top Positive Review

“Looks fine to me”

Brooke N.
7/30/18

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Top Critical Review

“THIEVES!”

Francene B.
11/27/22

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user franceneb11
1 review
1 helpful vote
November 27th, 2022

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyndae63
1 review
0 helpful votes
January 27th, 2022
Verified purchase

I ordered UGG boots for a Christmas present. From Dress Inn. I was sent one size 6 and one size 3 boot! They agreed to give me a refund and sent me a returns label. I posted the item back on the 30th December 2021. It was received by them on the 4th January 2022. I have a Royal Mail Tracked Delivery to prove this. I have asked for my refund numberous times, and I get the same answer every time " We have not received you parcel'. I paid £129 for the boots. I want my money back, but cannot get anyone to answer me. Just ' We have not received your parcel'.
Im at my wits end.

Tip for consumers:
I wish I had read all reviews before placing my order. I have lost a lot of money.

Thumbnail of user justinh121
2 reviews
2 helpful votes
November 2nd, 2017

I've purchased 2 nice clothes recently from DressLink and all my friends admire the wonderful made stuff. They couldn't believe when I told them the price I bought them. Truly, this company has fantastic stuff but their major challenge is shipping. They will actually deliver but it may take some time to arrive at your doorstep. Just like mine, I was expecting my order in 2-3 weeks but they arrived in a months time. Nevertheless, I've to bury my worries because the product was absolutely fantastic!

Thumbnail of user brooken12
1 review
1 helpful vote
July 30th, 2018

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Thumbnail of user jamese110
2 reviews
1 helpful vote
March 24th, 2017

So the basic idea of this site is to create an avenue where people can transact their business online with ease and on the go! Everyone can use this site as it has all the 7 continents covered. Its the easiest site to sign up, either through your Facebook account or through your email. With quality good, and service like to help, some products are particularly good quality, such as bride-maids dress quality good.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear James, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user mohammeda440
1 review
1 helpful vote
June 23rd, 2020

Fake site, fraudulent services, customer service is the worst, no traceability, if you want to burn your money then this site is the best one... this is my third review for dressinn... my order never came it's been almost 3 months now, they sent me a form asking me to fill in so that they will either expedite or make a refund but till to this date nothing happend. Some one needs to address the issue. The below is my tracking and order no. Listed for reference.

RU*******NL
*******

Thumbnail of user funshoi
1 review
0 helpful votes
November 24th, 2016

I have had difficulties for some time, coming up with surprises for my buddies. I then found out about Dresslink. It has been very helpful delivering my orders, it so happens that they suit my style and define my service taste. I cannot but make this known to the world. It's like shopping right in your own home, like creating your own world right on a spot. Thank you Dresslink, I will definitely contact again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Funsho, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user kelsk
2 reviews
2 helpful votes
October 29th, 2017

I have been shopping with this site for three years now and not a single day did they disappoint. I ordered three floral dresses last week which were shipped on time and in good condition. The quality was also great as usual and the price really cool. My entire family also loves this site and are frequent shoppers. Thanks for being so amazing in every meaning of the word. Cheers!

Thumbnail of user helenh104
1 review
0 helpful votes
January 5th, 2018

Advertised genuine products however fake items arrived in broken boxes. Tried to cancel the order when others posted reviews about fake items. However they wouldnt let me cancel it. Once received I again contacted customer services with disgust at what had been delivered to me. All they will offer is a $10 refund which from reading further reviews am not sure that would even turn up. Awful, untrustworthy company, would never order from them again and advise anyone to stay well clear.

Thumbnail of user jennyr45
1 review
0 helpful votes
March 14th, 2017

I was introduced to dresslink by a friend and since then I find it difficult to quit using their products.
This website is awesome! With cheap and great quality products, that your friends will ask you where did you get that from. I bought a swimming wear for almost half the price I would've paid at any other place. I really recommend checking it out. I will use their product over and over again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jenny, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user jeanettem13
1 review
0 helpful votes
November 6th, 2016

I ordered a blanket. And i cant get a number for dresslink to check on my order. Im kinda upset. Wjy cant they have a easy way to contact them

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jeanetee, thanks a lot for your trust and shopping in our site. So sorry about the contact makes you fell not happy. Our system do have emailed you about your order details, Please kindly check your email history. You can contact us in email: service@dresslink.com or you can chat with us in live chat which shows on our site page, Any question, you are welcome to contact me and I will surely try my best to help you as soon as I can.
Have a nice day!
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user purnimas1
1 review
0 helpful votes
July 13th, 2017

I HAVE ONLY RECEIVED PART OF MY ORDER. IT IS VERY FRUSTRATING AND THERE IS NO WAY OF FINDING OUT WHERE THE REST OF MY ORDER IS! PLEASE GIVE ME SOME INFORMATION ON WHERE THE REST OF MY ORDER IS!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Purnima, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user leonors6
1 review
0 helpful votes
October 24th, 2019

I purchase clothing online did not get anything back, even though their site looked professional. The business is a scam to get rich off American money. Only purchase from America, no more international orders. I did not get my orders and could not get refunded. They have a bogus set up system where you can't call no one and your emails get directed back to you. Tracking numbers are bogus. The logistic business bogus, too. Only trust in American made and bought items, never opt for something better than from America. At least, you have a fighting chance when something goes wrong.

Thumbnail of user fasihag
1 review
1 helpful vote
March 24th, 2017

This is very useful site for online shopping. Their delivery is slow but they always delivered their products proved that they are not fake and have cute clothes. I got my first order in the mail today it was a bit late but quality of products are good. They reply me and always support their customers. Some products are particularly good quality, such as ladies dresses are of good quality. I will order them more. Thanks.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Fasiha, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user hillaryn2
1 review
1 helpful vote
April 18th, 2017

It has been over one month and I have still not received my item. I wish I would have read reviews on this site before I ordered. After several emails to customer service, the only response they will give me is, "Just stay happy the item was shipped in time and you will receive it." Seriously this makes no sense. Also, their shipping website is all in Chinese so if you even try to track your package you won't be able to determine where it is in transit without knowing how to read Chinese.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Hillary, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user desmondg6
4 reviews
4 helpful votes
October 30th, 2017

Dresslink has cool dresses and generally decent prices. Their dresses are of great quality yet very affordable and look exactly like what is in the pictures. You can never be disappointed. Furthermore, their online store is user friendly allowing you to select different dresses available in the site and their customer service is stellar. I would definitely recommend this company

Thumbnail of user rafiah1
2 reviews
0 helpful votes
March 14th, 2017

My friend was asking about some good online shopping sites, because she is very busy with her job and children. I suggest her to try Dresslink, because I already had a good experience with this online shopping platform. As i expected, my friend found this site very helpful. Recently, i bought some coats and accessories from DressLink, and I received everything as promised. Not only dresses, you can also buy bags, shoes and beauty products. Just visit and tell about your experience.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Rafia, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user samc254
1 review
1 helpful vote
October 17th, 2018

Never received my order. Ask to be refunded. Told me they did... They did not of course as many other people had this problem I see now. They will not give my money back. Been on going for over three months and im just trying to get my money back for stuff i never even got. Horrible company stealing so much money from people and lieng about it. SCAM. DO NOT ORDER

Thumbnail of user yashwantsinhj
1 review
0 helpful votes
July 5th, 2017

This website has become one of my favorite because I bought some dresses from this site for my sister and she was so happy to get them. Every dress was perfectly fit and beautiful. Even the site is easy to use and user friendly. And talking about the dresses which I received really such a fast delivery. I am pleased with the service of this site. Believe me everything you purchase is worthy. I liked this site very much. And thanks to you for the happiness on my sisters face.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Yashwantsinh, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user ppp3
1 review
1 helpful vote
March 16th, 2019

Buyers beware! This is a terrible company! Customer service is beyond horrible. They sent me a product that was not true to size and then they refused to cover the shipping charges on the return. I wrote to customer service numerous times to express my frustration and no one seemed to care one bit. Horrible experience. If you have an issue, they simply give you the runaround and they copy/paste generic replies explaining their policy even though they are at fault. Luckily I sold the shoes to a buyer locally. Do not buy from this site. Avoid them like the plague. Easily the worst customer service experience I've ever had online. Bad, bad, bad! Do not be fooled by their lower priced sneakers. It's not worth the headache. Buy from reputable sites only. Reported them to Better Business Bureau who already had a file on them!

Thumbnail of user saaadk
1 review
0 helpful votes
March 24th, 2017

"I have to say sammydress surprised, I was refered by a friend but I must say they don't disappoint. Very affordable, tons of discounts, high quality material I mean normally I would be cautious but even with receiving a few products smaller than I expected I'm still in love with these guys. A MUST SHOP STORE, don't forget to refer a friend for free products (it works lol)"

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user natashar63
1 review
0 helpful votes
April 26th, 2019

Dress itself wasn't too bad. However it took over 3 weeks to arrive (no longer needed as the event it was for had passed) and when I returned the dress they claimed not to have received it and after numerous emails back and forth over 2 months it never got resolved. I lost the money I spent on the dress and the cost of postage to return it!

Thumbnail of user seleneg
1 review
1 helpful vote
July 23rd, 2015

El servicio de entrega es muy rápido y si tienes algún problema, solo escribe al servicio al cliente y te ayudarán con tus dudas. La ropa está a la moda y cumple con el objetivo. La calidad de la ropa no siempre es la mejor pero considerando el precio, es muy buena en realidad.

Thumbnail of user saml115
1 review
0 helpful votes
November 16th, 2016

I'm usually not a big fan of shopping. And I have had so many bad experiences shopping online, with products being delivered that are usually never what I order.
But with this site, my experience so far has been really remarkable. I can't think of any other word to describe it. The prices are very reasonable. The offers are really good. And whether it's clothes, shoes or bags that you want to buy they are of good quality. The selection is also very good.The items are very very trendy.
Something I find hard with online shopping is that you have to go to specific sites to buy specific items. But DressLink is a one stop shop, because you not only get the usual clothes/shoes/handbags combo but also makeup and accessories as well.
I am definitely going to continue shopping here. Thank you for making shopping and especially online shopping enjoyable without always having to have second thoughts...

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Sam, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user ackanshad
1 review
2 helpful votes
October 8th, 2016

I ordered a delicate, shimmery and elegant evening gown for my college prom from DressLink, which a friend of mine had recommended. Apart from the fact that it took them a little longer than normal to ship my product, everything, from their communication channel to the product delivery on my doorstep, was stellar. The product was as good as its portrayal on the website and hence, I would recommend everyone to use this website at least once to get an idea of how good these guys are. As the portal's motto goes, to try our utmost to offer best price, I think the deal I got was really fine. The gown I bought was worth its money, in fact, I think, before buying from here I had researched well on the internet for the same piece of gown and to my surprise, DressLink was offering the same gown at a much much dearer rate. From now on, I don't know why I would login anywhere for shopping but on to Dresslink! Please guys, if you could ship the product a little faster, I think you would soon be on the top of the online dressing portals.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your support. And looking forward for your further shopping in the future, Dresslink will continue to bring great products and better service for you.

Have a nice day!
Yours sincerely,
Echo Peng
Customer Service Department

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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