DressLily

I ordered a dress for Christmas in early December which I planned to wear on Christmas Eve. The shipping was expensive and the last date to receive it was 12/24/21. It did not arrive until 12/28/21. I do like the dress and will wear it December of 2022, but I was disappointed in the arrival time.
I have never ordered from DressLily before. I am 24 years old. I didn't add my confirmation email because my personal info was on it, but I do have an email. I ordered the dress on 12/3/21.

Be prepared to keep all swimsuits you order, regardless of whether you try them on. I ordered a few different sizes hoping one would be right. Once I found one that fit, I wanted to return what didn't. That's when I learned that swimsuits aren't returnable under any circumstances even untried and unopened, still in the package. After numerous emails back and forth, I was refunded 20% of my order. This doesn't work well with the way I shop online.

That said, the swimsuits were lovely and seemed like a good value for the price. If you can figure out your correct size, and you're sure of styles that will look good on you, then go for it.

Great service. Responded immediately to the issue i had. Clothes fit fine as long as you pay attention the the size chart and choose correctly.

Waited 16 days to get items. When I received them they were way to small. Made of a cheap cardboard like material. 2 shirts $30.00 down the drain. Probably will give them to a homeless person at least that will make me feel good about the situation and help someone out.

I received my refund via PayPal 2/28/19. Although it took some time and effort, my issue is resolved, and I believe the company may be on the road to legitimacy. Thank you.

Item was too big. I looked pregnant. It was sized correctly on website but was not sized correctly when it arrived almost 2 months later.

I ordered 2 shirts from DressLily. Which I ordered the size I normally wear here (2X) and they both fit like XLARGE. AND, it took almost 3 weeks to get my shirts. With multiple chat emails with customer service, nothing was fixed. Now I have 2 shirts that barley fit.
Positive note, they have very cute clothes, just order up a size.

These reviews are blowing my mind. I would like to order a few items from DL and decided to write to them before hand in a Live Chat that turns out isn't live at all. (it doesn't say it isn't available... it states "Start Live Chat". These were my concerns and questions:

1. Why no contact phone number... that's a huge red flag.
2. While its nice they respond to poor reviews here, they are NOT addressing or fixing customers problems when they are emailing or making complaints directly to the company.
3. Why all the excuses. We don't want to hear excuses. We prefer honesty..."We messed up" over... it takes time to process an order, or its because of the weather etc. Own up to your mistakes.
4. Whats with the many untraceable tracking numbers.
5. It's obvious these products are made by and coming from hundreds of different companies which means that a small at one company is definitely not a small at another. Explain that the sizes are average and can vary GREATLY. Again... honesty is key here.

Loved the idea of lots to choose in PLUS size but nothing fitted! Check UK sizes as
XL sizes are not the same. Trying to return items is a nightmare, never had such a
Inefficient system, nothing with order delivery, no returns note just hassle load of
Time spent on their support e mail. Sad but as much as I like their things I will not
Be ordering again!

Ordered 4 items, arrived at two different times (the first very soon, it took only 3 weeks to do half of the world) in which the last took a little more than 2 months.

Dresses are quite good looking with decent manufacture, it's enough strong with imprecisions in some clothes (not all, some are well done!)
Fabric reflects the price.

I placed first order early this month and recieved a super cute two piece dinosaur tankini. It was a bit small but that was my bad as I did not read their size chart. I placed my second order today very excited as I went by the chart this time, and afterwards checked my bank account, the dollar had changed from Canadian to American, so I was charged around $40 more than I was anticipating. Nowhere in the checkout does it say USD in front of the price. Only when I was emailed the receipt and checking my account was this clear.
I think that if you're changing currency on people you should make sure to state that. Why would my first order be in Canadian then switch to American
Impressed with quality of my first bathing suit but not with this mix up.

Had anyone had problems and either received it very late or the worst not at all. I am in Australia and most things from China are usually here by now. Dresslily seems to have a bad reputation.

I like what I bought, at least the one thats arrived within 10 days, I'm still waiting on another one. My order last moved IN my state on the August 17th. There hasnt been any updates or anything of that sort. We ordered 7 day shipping, WITH the tracking number. The one day came the 8th day (not too much of a big deal for that) and it was better than the one Im still waiting on. I think this was my only experience trying to buy from this site..

The package took a ridiculously long time to get here, but that's not why I'm writing a review. The items on the site look nothing like the actual crap that they send you. I ordered a mermaid blanket because of the glowing reviews and adorable picture and when it actually did arrive the colors were all wrong and dull and the material was horrible. They enhance the pictures on the site and are not truthful with how it actually looks. I'm never buying from DressLily ever again.

Update:
DressLily recently contacted me apologizing profusely for the package and refunded me in full. They even allowed me to keep the item and seemed very willing to resolve my issue, which I greatly appreciated. Knowing that they value their customers makes me much more willing to buy from DressLily again and I apologize for the bad review before I gave them a chance for them to resolve the issue.

I ordered a dress off of this website about 2 weeks ago, I was pleased with how fast it was shipped, considering some of the other reviews said it took months for their stuff. However, I was extremely disappointed because the dress is to big. I now have to go to a seamstress and pay more money to get it to be the right size. I did look at the chart and the size small should have fit me. Other then that, the quality of the dress is great, and I may consider ordering from the website again.

I ordered 3 children's mermaid tails for my 5 and 7 year old nieces and all of them were tiny, they only came to mid thigh on my 5 year old niece. We were really bummed because they are really pretty but way to small

Update - Dress lily has refunded me for the small mermaid tails so that was helpful. I did order another mermaid tail in the same order (that was an adult small) and my teenaged niece loved that one

This site stocks some amazing clothes and it's all very reasonably priced, however the sizings are very unusual and items aren't the size specified on the site or the label. But for the price you pay, it's not worth returning them. I'd probably order from this website again in the future but I'll be cautious over sizes.

I have not received quite a lot of items from my orders. When I try to contact dresslily it is impossible the way the contact site is set up. Eg they say enter a code and their is no code there. Please don't forget me dresslily I really need all items I ordered. I am in Australia. Bad publicity is bad bad bad publicity.

Okay here's the situation.

They are mailing using media mail from the Netherlands. Right off the bat - you can expect a 90 day shipping period. I finally received my order which came media mail. Wrapped in a plastic bag. If they are reading this - just ship ALL your stuff to Amazon in USA and let them fulfill & take care of customer support/returns. THIS WILL SAVE YOU A LOT OF TIME AND MONEY!

But I do love the mermaid blanket & happy I got it before Christmas.

The below issue has been resolved lately by DressLily. Hope the same issue wont arise for any other dressLily shoppers.

I have purchased 3x cardigans. After receiving the parcel, the cardigans are like kids wear sizes. I have selected the right size which is M during purchases but been delivered wrong sizes. This is all fraud guys. Please be careful and dont waste your money. If you ask for a refund, dresslily will ask you return the purchased clothes to SPAIN OR CHINA. Which costs you a lot more than purchase. No tags or sizes mentioned on the purchased clothes. No proof that they deliver the right size.

I ordered a long maxi dress WITH fringed sleeves. What I received was a SLEEVELESS dress! Same style; same color; same print, but no fringe no sleeves! It was all over the internet shown with a fringe sleeve. It even was on their website with a fringe sleeve. So I inquired to them about this and to make it right. They did refund my money and told me NOT to send the dress back; to either keep it or donate it. This took about three messages back and forth with customer service to resolve this issue. Even though they are out of China, and it takes forever to get your order, their prices are unbelievable! Like Wal-Mart prices (inexpensive). They offer some very cool looking clothes too. So if you aren't in a hurry (this was going to be a second or third choice dress come this December), I would still suggest you check this website out. And I'm still waiting for another order that was out of stock, but told in a later email that they are reordering. Again, an outfit that if it comes great! If not, que sera sera.

They took money for items not in stock. However they did refund the money. The missing item eventually turned up after a few weeks. The items I did receive were okay for the money.

I ordered an XL bathing suit and it would barely fit a 12 year old girl. I also ordered a black top that was extremely small. There was no packing slip with instructions for returning. I called the customer service number and got an answering machine, no call back! Pkg. said Czech Republic...
Dress lily did contact me with a prompt response and refunded my money for this merchandise.