I have never left a review of a site before, however felt the need to add to the reviews that are here in order to support the message that this website is terrible, however my experience hasnt been quite as bad as other peoples.
I ordered a dress for my girlfriends 30th birthday in plenty of time - based on their delivery timescales. I contacted the company using their live chat function 1 week prior to the last date I expected it to arrive based on their timings. The person who I was chatting weith couldnt tell me anything and would have to contact the factory who would get back to her - this would take 48 hours. Immediately I suspected that the dress would never materialise.
I then used this chat function every day for the following week and was given various explanations / excuses / promises - far too many to mention. The date of the party passed, we bought my girlfriend a dress from a shop. I didnt immediately request a refund however as I wanted to see how long it would go on for.
Every other day I went on live chat, being asked the same questions every time, being given different stories every time. One day I was finally told it had been shipped - I was amazed! I asked for the tracking number, which was provided, so I entered it into the shipping companies website, the tracking number I was given was for a completely different order. I questionned this, only to then be sent another customers name, address, telephone number etc and to be asked if this was me! I politely advised that this was not me and the "live chatter" apologised, she had got me mixed up with someone else.
At this point I lost patience and asked for a refund. Unsurprisingly the live chatter could not do refunds and I had to send an email.
I sent an email to which there was no response, so I sent an email twice each day. By day 3, I got a reply.
There were attempts made to make me reconsider, however I asked for a refund which (to be fair), they did do immediately by paypal.
In summary - dont waste your time. If it seems too good to be true, it usually is!