This website seems to be closed. Find similar businesses
  • DresSale

Overview

DresSale has a rating of 3.01 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DresSale most frequently mention good quality, fast delivery, and discount codes. DresSale ranks 439th among General Apparel sites.

  • Service
    60
  • Value
    58
  • Shipping
    58
  • Returns
    53
  • Quality
    58
85
See all photos

What reviewers want you to know

Positive highlights

  • My neice ordered her wedding dress from this company and was very happy.
  • My friend and I purchased our prom dresses from this site.

Critical highlights

  • This company is unbelievable and highly unprofessional, customer service is just add bad as the product they offer!
  • Tried to return them and they refused to give me a return address.
How would you rate DresSale?
Top Positive Review

“Keep it up”

Zarine A.
2/7/18

Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens! Keep it up guys

Top Critical Review

“Worse shopping experience ever!”

Cara S.
3/1/16

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95) wedding dress (50) return address (11) return policy (16) prom dress (16) evening dress (12)
Thumbnail of user kristyc1
1 review
1 helpful vote
May 22nd, 2014

I wanted to give the company 5 stars, but I know that way, it would seem too sketchy. I made the mistake of ordering my dress before reading reviews on the website, and I immediately panicked about it. I messaged live chat asking when my order could possibly get here by. My prom is May 31, and I ordered April 24 (late for dress shopping, I know). I asked online on April 28, and they said that my order was already finished, will ship in 1 days, then they would email me a tracking number within the next 24 hours and they did. I was confused since my earliest arrival date was May 10, and latest date was May 24. It had only been 5 days and my custom made dress was already shipped. The shipping process began in Hongkong, and took no more than 3 days to get to Amercia. I ended up getting the dress May 3, less than 2 weeks after I had ordered my dress. The dress comes in a plastic bag, with the dress folded inside out to prevent any of the embellishments from falling off or being damaged. I tried on the dress, worried that they would just ship me a size 2 (I'm very short and tiny so I had to get a custom size a little smaller than 2), and it fit me according to the measurements that I gave them. I am very pleased with my order from them. I'm not sure how others could have experienced such a bad time with this site but I am super happy about mine! I know it sounds too good to be true that mine came custom sized and colored in a week since I've ordered it, considering I didn't pay for rush shipping like they asked, but I had a great experience with them!

Thumbnail of user angelp15
1 review
2 helpful votes
March 2nd, 2015

Just received my wedding dress today. Took longer than I thought to arrive, but my wedding is not till sept so I'm still way fine. Ordered my dress, then found these reviews, which turned me in to a big mess believing my dress would be junk. Thankfully my dress is outstanding, good workmanship, fits like a glove, beautiful crystal embellishments sown on, I am so relieved. There are are what appears to be minor differences, but I actually like them better. The dress was on sale and it cost me $200, I couldn't have bought the material for that much. Not only that, when I ordered the dress I did so on my tabletand did not notice that the flowers were pink until almost 2 weeks later. Not going to work with my cream, green and brown wedding. Customer service worked with me quickly to make the change.

Service
Value
Shipping
Quality
Thumbnail of user alexandrak4
1 review
0 helpful votes
June 11th, 2014

My friend and I purchased our prom dresses from this site. She had received her dress before me! Even though we purchased at the same time. I was so worried, but a week after my friend got hers I got mine. It was said to be delivered by the 10th, but I got it the 6th! So relieved. I'm rating it a four, because it didn't arrive at the same time with my friend's, it make me so worried. Any who, aside from that it was perfect.

Thumbnail of user northj
1 review
1 helpful vote
June 10th, 2014

I love the website, it's very easy to find what you're looking for, I love the colour choice aswell! The email was very informative and friendly! I really feel like I know where I am with my order and I'm very excited for it to arrive :)

Thumbnail of user margieg3
1 review
1 helpful vote
July 1st, 2014

I was a bit worried about the dresses getting here on time but they got here in 4 days. I am bowled over by how beautiful they are I can't wait to try mine on! The only thing I would suggest is that you tell customers in the USA that USA import duties may incur on top of the price I had to pay $30 for a 5 kilo parcel. I am so pleased, I would recommend you to anyone for a million dollar dress that won't break the bank thanks so much xoxo

Thumbnail of user annal35
1 review
4 helpful votes
November 14th, 2013

This site is exceptionally wonderful. Everything about it is great; prices, range of sizes, clothes, and free shipping. But the only thing I do not like about this site is that it takes sooooo long for them to get your returns back. It took them a whole week to get my returns back. Then depending on your bank it took them an extra 6 days to refund me my money. But other then that they are a great site. I wanted to send my mail as priority, but they encourage you to use the original packing, which makes perfect sense. Makes it easier for them to refund you your money... love this site still wish returns were faster with better options.

Thumbnail of user marys132
1 review
2 helpful votes
July 6th, 2014

Hi its me Mary, we really appreciated with the dress and the size is perfect we just received it today, all things are perfect as mentioned as they were shown on pics cat
Talogue by next week i will order some more things, as i found they also have some casual clothes on the site, thanks again very much

Thumbnail of user nicoletaa
1 review
0 helpful votes
July 8th, 2014

Here I bought a red dress.The dress was even more beautiful in person than in pics. The customer service is very helpful and respond all my emails in hours. The prices are unbeatable! And the quality of the dress exceeded my expectation also! I will use them again with any future occasion in my family.

Thumbnail of user szabinal
1 review
1 helpful vote
July 13th, 2014

I think this sexy bikini was very appealing, in which i bought from dressale online shop. The bright yellow color was a nice shade to have and very appealing. I want to show my body and this was the perfect outfit in beach. Thanks very much, dressale.

Thumbnail of user suzanneb14
1 review
1 helpful vote
May 15th, 2014

I ordered my daughters a Prom dress for high school party from this site. I went to the designers site to make sure they were an authorized online seller first and confirmed that they were. The dress arrived in about 1 months.The workmanship was amazing. It was absolutely stunning, my daughter is the highlight in the party, they asked where we ordered the amazing dress. I told them it is dressale website. Really, for me, I was very happy with my purchase, I was really impressed with the service and the delivery company, and will be ordering from them again for Prom.

Thumbnail of user kristinb4
1 review
3 helpful votes
April 17th, 2014

I was EXTREMELY nervous about ordering my wedding dress from this site but I have to admit that I am pleased! I needed a wedding dress in PINK and many of their dresses are available in multiple colors. I entered my custom sizes and crossed my fingers that everything would be ok. They told me it would arrive by April 25, today is April 17th and it came! It fits! Yes, you can tell it isnt a dress that cost thousands of dollars but it does look like the photo and is clean and is perfect for something that I will only wear one time. I am a happy bride.:-)

Thumbnail of user dianaa11
1 review
2 helpful votes
April 9th, 2014

I bought a pair of shoes one this site, very happy with the quality of the product and price. I think I will use this site more times.

Thumbnail of user danieleb1
1 review
1 helpful vote
June 10th, 2014

I ordered wedding dress from dressale 1 year ago, I am satisfy with the dress. So when their people call me said I could have a special discount if I order from them again. I need a evening dress for a party, so I ordered again. I received them yesterday, the evening dress is perfect as the pictures and a very good quality again. I am very happy, thank you very much.

Thumbnail of user meghans7
1 review
0 helpful votes
June 3rd, 2014

I have been ordered from this site and have found it reliable and it is a good place to shop shoes. There are so many styles for choice and price is acceptable. From the orders I have so far made with them, I have received my items as advertised and they reach me in time and good condition more than expected. And shoes quality is good, suit for my foot, and comfortable.

Thumbnail of user jennaw11
1 review
1 helpful vote
October 8th, 2014

Ordered this dress for my mother in size 16 on color clover. It fit perfectly. It was very long for her, but we were expecting the length of dress will need some alteration. There was just one little piece that made me not giving 5 stars, the little silver beads of the dress seen in the picture on the right side of the screen (left side of the dress) were not as expected. It seems in the picture they are all silver, however, the dress came with little lime green beads around the silver beads in the middle, they were just around the contour of the shape, but that´s what made the dress look cheap, now we are gonna have to ask out tailor if she can fix that. Overall great quality and price, if compared with local mall stores that will probably sell the dress for twice the price of Dressale. I think we are gonna to keep ordering from Dressale.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandym42
1 review
0 helpful votes
May 18th, 2014

I bought a dress from this site and it was really nice. I also bought a couple of jewelry too. They all were nice and looked exactly like the picture.

Thumbnail of user emmay5
1 review
1 helpful vote
July 9th, 2014

I just received the product from dressale. Well, it is not bad. The color is really what i want. And the quality is acceptable. Besides, their shipping is really fast and good. In a word, i am quite satisfied with the cloth.

Thumbnail of user ajniram
1 review
1 helpful vote
May 5th, 2014

Having been served perfectly by the dressale.com I can clearly state that shopping online was never easier and efficient for me earlier. The delivery time was accurate and the wedding dress I ordered had matched me perfectly. I found the services is highly satisfying.

Thumbnail of user amandak10
4 reviews
18 helpful votes
November 7th, 2013

Quality is so so but it arrived quick! The customer service is not that bad as the reviews above lol x

Thumbnail of user celines
1 review
1 helpful vote
July 27th, 2014

Two months ago, my friend had a very attractive prom dress, I asked her where she had bought it. She told me she bought from dressale, which was found when search in Google. I decided to try and ordered a prom dress from the site. It take little long time to receive it. But when I was wearing this dress I felt so elegant. I wore this dress to my brother's party and everyone kept saying how beautiful it was.The price was incredible, the quality was good as well as my friend's, well done, I would definitely order from dressale again.

Thumbnail of user maamien
1 review
2 helpful votes
July 25th, 2013

I have ordered a few things from this site. Many people complain about service time and quality, but I assume they are not sure about the policy behind dressale.com.
Every product I ordered took about 15-20 days to arrive on normal shipment methods. One product, a costume actually, I paid extra for fast delivery and indeed it did arrive within two days of shipping date. Although shipping dates can vary among products or be delayed, once you know your product has been shipped it should follow the regulation of 10-20 days.

Thumbnail of user eleanorreh
1 review
2 helpful votes
July 2nd, 2013

I ordered a dress from the women's section, which came in about 2 and a half weeks. It's elegant, simple and fits perfect. I used the size chart, although it is a one size fits all kinda dress. I really couldn't be happier with my purchase! The staff was pretty kind too, I had some questions about the color of the dress and they answered really quick. Definitely ordering again :)

Thumbnail of user julies39
1 review
1 helpful vote
August 26th, 2014

I ordered 2 pair of high heels from dressale and they fit perfectly! Price and quality is good. I feel like the site has newest and most fashionable shoes. The time between ordering and delivery was quick so I did not have to wait too long. I experienced good service and quick reply on all my questions. Thanks dressale!

Thumbnail of user pv6
1 review
1 helpful vote
May 13th, 2014

I was apprehensive about ordering my dress online, but my experience with Dressale was nothing but positive. I received it very quickly and it was perfect in every way.

Thumbnail of user mariac35
1 review
2 helpful votes
March 11th, 2014

I ordered a wedding dress from this site. The dress was custom made to my own size- and it fits very well. After you ordered, they will ask your height, make sure you give enough information. The dress looked exactly like the picture and many of my friends have been impressed with the quality. It is hard though to order a dress you haven't ever tried on... I have to do some alterations on it now just to make it perfect.
If it could come fast, it will be better.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

10,000+ stylish lighting in different kinds for sale on Dressale.com. Choose the wonderful lighting fixture and light up your home now!

Company Representative

Thumbnail of user chrisj39
Dressale D.

How do I know I can trust these reviews about DresSale?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about DresSale?