DresSale

Warning! Do not purchase from this website!
I am reporting this website to the BBB, yelp and ripoffreport.com.
The product will not be what you wanted and it will not be tailor able. They do not give refunds. They do not take responsibility for their bad products and false advertisement.
PURCHASE AT YOUR OWN RISK
*If there is a good review of this site, most likely Dressale paid for it.

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

I purchase a dress for my mother in law for my wedding and it came awful... I paid too much money for a dress made from one of their un professional tailor. I have submitted several complaints about the dress no respond to resolve the problem, please don't buy from this website it's the worst. I would not want you to experience the awful experience I had with them.

Poor services, they just use bloggers to get benefit just to them...

Do not buy anything from this company-they will not give you your money back if you are not satisfied with the product. They are argumentative and lack customer service. Totally a scam!

If I could give no stars I would. Worst customer service ever. Ordered dress according to their directions and it came back too small. Asked to return and followed their many emails back to me. They offered only 5% back on dress and that they did nothing wrong. My advise, never order from a company that is based in China.

This is an update on this company. I submitted a claim to get my money back and I did. I offered to send it to them if they agreed to refund me. They didn't want to give me a full refund and told me that it would be too expensive to return the item. I won the case with PayPal and now they are threatening me...

Dear customer,

This is the third and the last email from dressale about your dress order.It seemed that you didnt pay much attention to what we talked about in the email.

If you dont ship the dress back to us in one week, we will post your personal information, like address, phone number, email address and your dirty action in public website, like Facebook, Trustpilot, Twitter, Tumblr ect.

Also, we will ask our layer to work directly with you.We will call your local police to expose your action and send your case to BBB, FBI in US. They will work this out as well.

Once again, ship the dress back to us!

Our return address is:

Li Yin

Floor#2 Building49 Changhuajituan, Huqiu Road NO. 58

Jinchang District

Suzhou

Jiangsu Province *******

China

Telephone *******1502

Wait for your reply! If there is no info, we will start to call you time after time until you ship it back. Please understand that.

Regards,

Jewel

Dressale.com

In just one word TERRIBLE stay away from this website nothing is true. I have ordered wedding dress and evening dress they came on time as promised but they look nothing like the picture it was shone in their website. The quality was horrible the color, fabric what ever you name it was horrible nothing was smiler to the picture. Try to contact these people for refund sorry to say but they don't understand what you talking about I told them them the dress doesn't look like the picture and I want to return it instead they offering me a discount for next order I would be so fool to order again from these people. Please DO NOT spend your money on these dresses and this website their return policy is not the same as what they say on the website everything about them is lie stay a way. I spent over 500.00 on these dresses and still fighting to get my money back. Please don't order this is a warning don't pay attention to the good review I believe they are lying. I wish I could post a picture from my dress so every one could see it.

Can't believe people out there are still stupid enough to still be buying from these folks in china they are crooks and do not sell what they show on their website, people please read reviews before throwing away your money the reviews are true, believe me, I am a victim

IF UNHAPPY WITH PURCHASE, AND WANT A REFUND, READ FOR SOLUTION: I bought a formal dress from Dressale.com for my son's wedding. The dress arrived stuffed in a bag, poorly sewn, crooked, falling apart, and a straight pin stuck in the waistband still. I sent several emails to the customer service for a full refund to which they said to have a local seamstress fix the dress, and they offered a discount on my next purchase (as if). I noticed the payment was processed through Pay Pay so I called their customer service at *******161, and was told as long as it is within 45 days from purchase I could file a claim. PayPal is giving them 10 days to resolve the issue, and if they do not PayPal will refund the money. CALL THEM

1. Dress didn't come for almost a month.
2. It arrived in a vacuum sealed type Saran Wrapped material... all rolled up into a ball. Completely unprofessional.
3. Did not fit. I thought no problem! I'll just return it!
4. Wrong!
5. No number to talk to anyone so you have to email for all communication.
6. No address to send back items.
7. THEY TOLD ME THEY WILL NOT ACCEPT RETURNS! There goes almost $200 right into their pockets.
8. There is NO guarantee a dress will fit when bought online so don't waste your money here because they will not let you return it. Not wotrth the gamble.
9. What happened to the customer is always right? This is NOT their motto.
10.DO NOT BUY FROM THIS SITE!

Horrible customer service. Do not buy from tgis place. They have no respect for a customer. Never seen anything like this. TERRIBLE! If i could leave at no stars, that is my review.

Ordered dress as a size 6 (cause that is my size) and I received it in the form of a Barbie doll dress! It was so small, no one would of fit in it! They absolutely will not exchange it for a different size! GORGEOUS dress, but I am not a size 0! If I cant have it fixed I will call my credit card company and dispute it! They are the biggest scam artists I have seen on the internet, and they are the reason I hate to buy stuff on line!

I can't express my hate for this company enough. I ordered a dress for my niece. I should have known better since my computer warned me about opening the link. We got the dress and it was made from a really cheap material and did not fit at all. In the photo on the website, it was a cute mini-dress. However, on my niece (who is tall), it came way beneath her knees. The waist was also 4.5 inches too big and the bust was too small. I had to "chat" with an operator first since no return address was listed on the site, and, in broken English, I was told I had to email customer service. This was where the horror begin. I was then told that they has spent a lot of time and money on the dress, and that it fit perfectly - and that I had to take PHOTOGRAPHS of the dress while I MEASURED it (bust, waist, hips). I was incredulous - but it was like talking to a brick wall. Finally, I measured the dress and took pics, and, in fact, it was not even made according to the measurements on their own stupid charts listed on their website. When I sent the pics, they still wouldn't believe me. I also sent a pic of the model on their website, in which the hem of the dress ended a foot above her knee, as well as the "Satisfaction Guaranteed" sign on their website - I even included a photo of me holding the dress up to my body. I am a 6.1 man, and the hem of the dress comes down to my knees. In addition, I pointed out that the material is already fraying, and that there is no label anywhere that states what kind of material was used. What followed was a lot of back and forth, with them maintaining that they made the dress correctly, and that it was custom made - even though I just ordered a size 4 - and that it took over ten days to make. I then pointed out that that was a lie since there were only 8 days between the time I ordered the dress and the time it was shipped. They even had the gall to say I should take the dress to have it fitted. Finally they offered a 15% refund - at which I scoffed - and then 20% - at which I still scoffed. I am still dealing with this fiasco. I have lodged a complaint with PayPal and told them they shouldn't let this company use their service. AVOID THESE THIEVES AT ALL COST!

I paid extra for 2-4 day shipping for a dress I needed to have within 7 days. I had no use for this dress after the 7 days so I even bought shipping insurance since I assumed this was insurance that the product would arrive in 2-4 days. This more than doubled the cost of the dress. They sat on the order for four days and shipped it too late to be of any use to me. It would cost more to return the dress than the actual sales price. Don't buy from them unless you are in no hurry to receive your item, they are in no hurry to process orders and are unresponsive to complaints

They sent me a dress from jChina, with no size tags, or tags of any kind! No receipt, just post marked from China. The dress was way too small, and I cannot get an address to return it. I am having my credit card dispute this. What a hassle, this company should be turned in to the better business bureau. In fact, I think I will do just that.

I have the same bad experience with them as you all and I found THIS:
The picture I posted is from the Internet, and the women on it is on a picture that was posted as a person who bought a dress from Dressale, stating she is real. The women on the picture is Susana Vieira's daughter-in-law, Ketryn Goetten. If she indeed made that comment, I apologize... You can find the image of her among the pictures at the bottom of the page. I bet she did not order her dress from them. The review has the stile of the letters I keep receiving from cust service reps. So hilarious...
Just google
Casamento filho susana vieira
:)) ))

You are taking serious risk by ordering from Dressale.com. I ordered a dress, they appeared to give great customer service - emailing me for measurements, etc. But the dress did not arrive and it's been over 10 days since it was promised. It's been a month since I ordered it. They can't even tell me where it is.

The interesting thing is that I have been reading the other reviews and wondering why there are some that are so good and some that are so bad? And as I read the reviews, I notice that A LOT of the good reviews have incorrect grammar, english... just like a foreign person speaking english. I am not at all saying this to jab foreigners, but because of my poor experience with this company out of China, I don't even trust the reviews.

I seriously wonder if some of the "good" reviews are put there by the company itself. The broken english in some of the reviews sounds quite similar to the emails I receive. They are mostly written well, but just an occasional word or two of broken english.

Sorry to be so pessimistic, but I really want to save others the pain of paying $100 for a dress and having it come back awful. I think there is a very good chance that you'll be sorry you purchased from them. There are enough poor reviews to take this seriously. Such a bummer, as the dress I ordered is super cute. But it never came...

I truly wish I had found these reviews before placing my order with Dressale. I ordered not one - but three dresses and all are poorly made and a terrible fit, despite the detailed measurements they asked for and which I carefully gave to them. Before ordering I called and spoke to a man whose English was very understandable to me. He clearly stated that they have a 100% satisfaction guarantee and that any purchase would be accepted for a return and full refund if not satisfied. He LIED. Many of the complaints I see from other customers worst experiences are the same as mine. They refuse to take any accountability, they ask for photos to 'prove' that they have any ownership for the customer concerns. They are NOT willing to accept a return - especially NEVER would they refund any money - because" the dress is custom made and only will fit you". The dresses are ridiculous and I am out a LOT of money - AND I still need to go out and find a dress to wear! Robbery. I am one more person taken advantage of. I wish there was a way to warn others BEFORE they buy!

THIS SITE IS A RIP OFF. DO NOT SHOP HERE. THEY TAKE YOUR MONEY... THEY LIE ABOUT SHIPMENTS. THEY DO NOT PROVIDE CUSTOMER SERVICE FOR DAYS. THEN OFFER ONKY A 20 % OF MY NEXT ORDER. THEY SAID THEY WOULD SEND A FREE PAIR OF WEDDING SHOES IF I COMPLETD THE ORDERS SAME DAY. THEY ACCUSED ME OF EDITING THEIR EMAIL AND WOULD NOT ADMIT THEIR SALES REP LIED. NO CUSTOMER SERVICE. STAY AWAY FROM THIS COMPANY. HORRIBLE.

I was so disappointed with my dress. It looks so different from the picture and was poorly made. The color and fabric are so different. Things are uneven and sloppy. The customer service was disappointing. Obviously I was not happy... they first suggested that I take the dress to a tailor to get fixed... really? Then they offer a discount on my next purchase as if I I'm really going to make another purchase, and then they offer a $10 refund on a $100 dress. Unbelievable. I was accused of having too high expectations and looking for perfection... of course I am!

So ridiculous.

Horrible. Tried to get details on the return policy. Was told it depends on a promotion table. I asked how many days do I have to return an item. They said "probably about half a month" I said "so 15 days for a return?" She said " yes or less days". What? So I asked what else is included in the return policy she's said " that's it"
I found the return policy on their site it says
"If you are going to exchange/return the product please make sure that they are in the original condition: unused, undamaged and in original package. We can't accept the exchange or return after your order has been shipped."
Wtf?

Never purchase from dressale.com
They will cheat you out of your money at every chance they get. You have no way to protect your purchase because paypal will say they do not cover the purchase from dressale.com and the dressale.com customer service personel can tell you anything they want and then decide to do something totally different just because they can. We ordered dresses after talking to one of their so called representatives ahead of time about the flexibility to cancel. They agreed to give us flexibility supposedly but it was an empty promie. They ended up taking 17% or better of our money when we were rightfully due to receive a full refund. If you want to safely purchase items online through this website, we highly suggest you look elsewhere because dressale.com will take your money without so much as a second thought and they will do it without a justified reason. I will never recommend dressale.com. In fact, save yourself the headache and find a site that actually cares about helping you fairly and safely order dresses online.