DreamWorldTravel Reviews - 330 Reviews of Dreamworldtravel.co.uk

How would you rate DreamWorldTravel?

Top Positive Review

“Well done Lubna”

Stephen C.

8/24/21

When the Government suddenly changed Mexico from amber to red status, I had only 72 hours to leave the country. Despite hours of trying, BA were uncontactable. However Lubna from Dream World Travel stepped up with a much-needed ticket to help me back to the UK, thus avoiding the dreaded and expensive 10 day quarantine at Heathrow. Lubna was efficient and took action immediately.

Top Critical Review

“This company is a complete Scam!”

Hiwot A.

2/6/21

I booked a holiday for march 2020 but it got cancelled because of Covid, I called & emailed the Dream world travel they always said that wait 6-12 weeks! They finally said in Dec 2020 will refund your money it has been over a year now, I have not yet received my refund. This company has to be the most unprofessional and rude company ever. They need DO NOT BOOK WITH THEM! Horrible company i will now take legal action towards it

Reviews (330)

Fadi H.

1 review

0 helpful votes

“DWT”

October 21st, 2021

Dream World Travel is pretty good with prices, but the pandemic in reality changed the way every business deal with situations and customers. The agents that dealt with me were pretty good from responding to e-mails or dealing with my requests, in particular Mr Zeechan. Hopefully in the future, I will be in touch.

Helpful (0)

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Stephen C.

1 review

0 helpful votes

“Well done Lubna”

August 24th, 2021

Thank you

Helpful (0)

Thank you

Rui I.

1 review

1 helpful vote

“Hartelijk bedankt dream world travel”

January 4th, 2018

Ik was ongerust na het lezen van enkele negatieve beoordelingen, maar ik had nog steeds een vlucht geboekt en na het boeken was mijn e-ticket niet op tijd aangekomen en ik voelde dat alle negatieve beoordelingen correct waren. Dus belde ik hun kantoor en een van hun agenten verontschuldigde zich voor de vertraging en mijn e-ticket arriveerde toen het volgende moment.
Beetje onbetrouwbaar maar alles ging goed toen ik belde..

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Helpful (1)

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Adriana G.

1 review

7 helpful votes

“Typical Booking experience”

January 22nd, 2020

I'm writing this review just because I see so many bad reviews and I recently purchased a ticket with them and there was only one problem. I'm flying from the US to Asia and was given the option for Dream World which was the cheapest but had 2 star reviews I was hesitant but my husband and I need to save the money. So I bought the ticket and receive an email in the next few hours. I like to download the apps for the airlines I use to get their miles, as I'm doing that I notice I don't have the airline codes and I email Dream World ASAP, I notice their website is weird to manage and I can't check my trip online so I start panicking overall because then I start reading reviews of people getting not getting their flights booked and refunds taking to long, I spent over $900 usd, I wasn't taking it easy I emailed Dream World for the airline confirmation code (time difference made me wait a while haha) and I contact the airlines I'm flying with directly to see if they can help and they verified my booking! Later dream world replied with the codes as well. So there wasn't really a problem at all, so I would say it was a normal booking experience just make sure to verify the booking with the airlines and that you have the confirmation codes you don't want to last minute panic, I still have a 2 weeks till my flight but at least I know it's booked.

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Helpful (7)

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Vi Q.

1 review

0 helpful votes

“So Far, So Good...”

October 15th, 2020

To my Ticketing Agent HASHIM thank you for issuing/sending my e-ticket yesterday. Thank you Dream World Travel...

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Helpful (0)

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liza r.

1 review

0 helpful votes

“Satisfied!”

August 14th, 2017

Verified purchase

Had a good experience with this company as the agent (Henry) was quite brilliant at his work who dealt with my flight issues very intelligently

Thank you

Helpful (0)

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Amit K.

1 review

1 helpful vote

“Good fares and reliable service”

December 11th, 2017

I booked a ticket to Lisbon, Portugal and found comparatively low fares. I must say there support team are really cooperative they handle me quite well.

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Helpful (1)

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Andrian S.

1 review

0 helpful votes

“Check in”

January 5th, 2022

Hi I am Andrian Staci. Email: *******@gmail.com
I need to fly o Saturday to London with Fly one company and i will need help with the check in.
Can yoy please send me the instructions on email please?!

Thank you

Helpful (0)

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Uzma K.

1 review

0 helpful votes

“Mrs U Khan”

July 15th, 2020

Hi All,

I have been given good service by Zeeshan, and I hope all goes well during the flight. Amen

Uzma khan

Thank you

Helpful (0)

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Ricky S.

1 review

2 helpful votes

“Efficient Service”

October 25th, 2017

Henry from customer service is super efficient...
I will recommend this company to my friends...

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Helpful (2)

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Q&A (13)

Question:

How easy is it to get a hold of customer service at dreamworldtravel? How easy is it to get a hold of customer service at dreamworldtravel?

Answer:

Scam do not use, automated replies no refund since March 6th. Been emailing everyday since. Emailed trading standard and reported as fraud. Sent email to my local MP.

By Isham M. over a year old

See more answers (8)

Question:

What does it mean my tickets are in a ticketing queue? please. when will my tickets be issued please? thank you What does it mean my tickets are in a ticketing queue? please. when will my tickets be issued please? thank you

Answer:

Prepare to do a charge back with your credit card company as soon as possible and buy the tickets directly from the airline. In most cases you will be at airport with no tickets and Dream World Travel will keep claiming that you got the tickets until you have lost the will to pursue your money back. This is their modus operandi.

By Jan L. over a year old

See more answers (3)

Question:

My flight cancelled from london to dubai kuwait airlines want full refund My flight cancelled from london to dubai kuwait airlines want full refund

Answer:

Beware. If DWT has not given you a refund (like to hundrerds of others), you might do these: Immediately inform your bank if you used their services and they should help you issue a chargeback. If they cannot help because of the 6-8 weeks 'waiting time' then immediately email DWT to refund within 15 days. If you still dont get it within this, and you used bank transfer/services, credit/debit card, call bank and ask for a chargeback. For credit card one could issue a section 75. If you used other payment methods, ask the company to issue chargeback. One option is to use small claims court or lawyer. Do not waste time, take action right now. Only the bank or court can get any refund due. Once you have done the work for refund, inform action fraud to help save others too. Copy and share this genuine review that i made from my experience to help others too. I only rated this 4 star so it shows at the top for others to read, and for those people who do not click 1or2 star ratings to see the truth. Only people who personally know the DWT staff have had good experiences. Otherwise the rest had a nightmare with DWT.

By darrel s. over a year old

See more answers (2)

Question:

I was told to receive my e-ticket within 48 hour but now 3 months had gone and im still waiting .i need to apply for visa so how long you still need? I was told to receive my e-ticket within 48 hour but now 3 months had gone and im still waiting .i need to apply for visa so how long you still need?

Answer:

They are massive con artists, so you are unlikely to ever get them, or, they will wait until close to the departure of your flights and either ask you for more money, or change the dates and/or times of your flights, because they haven't booked them in advance. Contact Ealing Trading Standards.

By C L. over a year old

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Question:

I just got notified by my credit card company that somebody used my card to try and book through dreamworldtravel today for $1,452.94. my credit charg I just got notified by my credit card company that somebody used my card to try and book through dreamworldtravel today for $1,452.94. my credit charg

Answer:

Inform your credit card company that you have not authorised this and according to internet resources this is a scam. If the credit card company has authorised it already, you can do a charge back. Keep declining as in the end you will win.

By Jan L. over a year old

Question:

Where are my e tickets? ref.nws -1749599 res. a77hrk and ref nws- 1749704 res. y5rqpp

Answer:

I know how you feel because this is same thing this agency did to me, I ended up buying another ticket from another agency because this DREAMWORLD only took my money but never book and paid my ticket to the airline found this out after calling the airline my self, this agency will even give you a ref. Number but beware its only a reservation not an actual booking or ticket. Complete SCAMMER... customer service is impossible to contact, total nightmare experience...

By sherwin s. over a year old

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Question:

Has anyone recently dealt with and successfully got their money back or an alternative flight was provided? my original flights were cancelled. Has anyone recently dealt with and successfully got their money back or an alternative flight was provided? my original flights were cancelled.

Answer:

Still waiting 4 months on. Empty promises is all Im getting.

By Ignus B. over a year old

See more answers (2)

Question:

Booking for 4th april to dubai very disppointing no reply to phone calls and email my flight is cancelled due to coronavirus i want a full refund Booking for 4th april to dubai very disppointing no reply to phone calls and email my flight is cancelled due to coronavirus i want a full refund

Answer:

GOOD Luck to you if you gonna get anything from this company.

By sherwin s. over a year old

See more answers (2)

Question:

Hi dream world travel have finally issued our etickets. but has anyone been issued tickets and had them cancelled before flying by this company. Hi dream world travel have finally issued our etickets. but has anyone been issued tickets and had them cancelled before flying by this company.

Answer:

Yes because tha's what they say they actually don't pay the ticket to the airline they only reserve it, then use your money. After that they will say your flight was cancelled and then you wait for ages for your money to be back if your lucky.

By sherwin s. over a year old

Question:

Hi, waiting for a refund for more than a year. please advice., to whom should i complain. i checked atol website but could not find any forms

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