Developed in part with a grant from
the National Science Foundation

DreamWorldTravel reviews

29 reviews
Tel: 0208 589 9888

29 reviews with 1 star

janl149
1 review
0 helpful votes
6/21/19

They do not actually book or pay your flights. I was supposed to fly to Florida and started wondering why the eTickets did not arrive. Luckily I have a friend in airline. Dream World Travel never booked the flight with the airline. So they took the money and I would have been at the airport with no tickets.

Fortunately I paid with credit card. They looked the evidence and I got my money back in 48 hours.

All this for what ? Potentially saving app 70 pounds and losing all advantages when booking with airline: delayed flights? no problem, you get compensation and new flights ASAP. With Dream World Travel you get nothing.

They even had the nerve to send me IATA Certificate - which turned out to be a fake!

sharonw363
1 review
0 helpful votes
6/17/19

After purchasing flights to Japan,which have been paid for in full,I have still not been issued with the E-tickets.After several phone calls and assurances from Lubna that i would receive the E-tickets,they still have not been issued to me. This is causing me undue stress and anxiety.After reading other reviews of a similiar nature and some very vague positive reviews,I feel im being left with no option but to report this company for fraudlant activity.

laural459
1 review
0 helpful votes
6/13/19

These people are not to trust and didn't help me and my wife to get tickets, ridiculous amounts for small tickets

georgei45
1 review
3 helpful votes
5/30/19

Hello everyone,I'll tell my worst experience ever with DreamWorldTravel.
On 22 april 2019 I found a flight from London to Manila(Air Asia) on 20/12/2019-07/01/2020 for £1600 for 2 people on Momondo,this beeing sold by DreamWorldTravel,after few days they sent me the booking confirmation,but never the tickets(booking confirmation have no value without tickets)...I call them and they told me they are buying the tickets like a bulk to get the discounted price from airline,so when they meet the number of passanger they need for discount I'll get my tickets,they said meed of may...At the end of may when I sow I don't get nothing from them,I called again...the same story:"the colegue from tickets is busy,the sistem doesn't work or you'll get your ticket june-july"...on this moment I understold they trying to scam me and I started to check their reviews on truspilot,tripadvisor,everywere.No surprise,the same experience,the same lies with everyone(read the bad reviews and you'll see all are thru experiences and read the good reviews,you'll see they are repetitive,very short and looks fake)...calling the airline they told me they made a reservation on my name weeks ago,but they never paid for the tickets and the reservation was canceled,so I can't fly...I called them again to heard the same lies and I told them I want my money back,but from what I sow from another reviews is very hard to get the money back and even if you get the money back you'll never find the same prices on flights like the day when you book with them,or even worst you don't find any flight for your dates and if you allready booked like me conexion flight from Manila to El Nido+hotel,from El Nido to Boracay+hotel and from Boracay to Manila+hotel you'll loose them all.This is how they work,I don't understand how a company like this can be on the market in London UK,but I'll do everything is legal to stop them scaming another people.I left a feedback on Momondo about them,ask them to stop working with this scaming company.
I have the email from the airline that confirm no booking on my name and I record the calls,Monday I'll go to consumer protection,police and I'll contact an solicitor to see what we can do.
For details and advice or proofs don't hesitate to contact me.
I'll keep you updated with what happen forword.

marylisah1
1 review
0 helpful votes
5/9/19

Vertification didn't go through and DWT asked to send pictures of the credit card. Of course I didn't but DWT took it somehow anyway. Then I asked to keep the ticket that I tried to cancel because I didn't want to send pic of my card. It was not possible any more. Now I see why because it took 11 days to refund and the whole amount is not there. 28e missing.

lulue2
1 review
2 helpful votes
4/26/19

I booked my flights on momondo that took me to dream world travel to book my flights. The transaction wasn't going through and I received an email with them asking me to take a picture of the front and back of my card and send it to them. I of course didn't do this and they said they would cancel my reservation which i agreed to, to later find out that they took the money from my account anyway. They agreed to refund me but no refund yet! Awful customer service online and via the phone and they are all liars too!
Unless you want to loose your money do not book with Dream world travel!

hilarior4
1 review
0 helpful votes
4/18/19

Quick and fast excellent service and good reasonable flight ticket I will always remember and recommend to friends and near one's looking forward to hear from you for more services

koc1
1 review
0 helpful votes
4/16/19

I BOOKED A FLIGHT IN JANUARY, DUE TO FLY OUT, NEED TO RE BOOK ANOTHER AIRLINE

not impressed , i booked a flight in january to fly out in May.....then mid april they called saying they have problems with the airline booked, need to re book through another airline.

causing unnecessary stress

yulias7
1 review
0 helpful votes
4/2/19

Awful Customer Service. After credit card was charged no confirmation was received. After two month we called airline and found out there is reservation was made, neither credit card charge was refunded. We never been notified. It took hours to reach a human over the phone and then they were sooo RUDE saying we never confirmed. What? How to confirm if charge was processed and now they want 200 more!! Never use this TA NEVER!

yisroelh
1 review
1 helpful vote
3/12/19

Simple, blatant lie after lie all calls are recorded so I can prove it! we are now over 2 Months after a cancelled flight with no sight of a refund. their story changes every time! Stay away for your own sake.

bahtiyord
1 review
5 helpful votes
2/21/19

Ok where do I start? Pretty much the same issue, as most negative reviewers have experienced. Booked 4 expensive tickets nearly 4 months before travelling and these clowns made me wait anxiously to get my tickets. I had to call them every single day, to get my tickets and every day new excuse would come up. Best one is, the agent handling your booking is on lunch, what this guy is having 4 lunches a day? Got my tickets 2 days before the travel date and they were all wrong and not suitable for me to use. Contacted my bank and applied for chargeback, which helped me at the end to get my money bank. Best advise, to keep yourself away from this scam operating company and yes they do ask for a copy of your credit card, which is a fraudulent activity as no legitimate companies would ever ask you for this. I was very close to take legal action against them, but thanks to my bank who helped to get my money back at the end. And don't fall into positive reviews here, 90% of them are repetitive and clearly fake. So stay away from them, you have been warned!

sonalir4
1 review
1 helpful vote
2/6/19

Anybody else suffered immense stress and not got the service or your money back and willing to join a class action lawsuit, please contact me. I was charged £1514 for 3 tickets on December 9th 2018, tickets never received and Dream World Travel tried to charge me £250 extra for the exact same itinerary that I booked in the first place. It has cost me £424.16 more to book the tickets directly with the airline and no sign of resolution from Dream World Travel. They are well known to ignore all the calls or emails and I have suffered monetarily and mentally. They have to held accountable for this and the stress this is causing 100s of travellers.

ianm272
1 review
0 helpful votes
2/1/19

People of the world please do not book a flight or anything for that matter with this company. Their strap line really should be Dream World Travel.. everyone's worst nightmare' Having gone through the stress of trying to get a valid booking with them I have now had to cancel due to my wife being diagnosed with cancer and therefore unable to travel due to her treatment...in a crazy way I'm actually relieved that I've had to cancel because I'm still not convinced that they would be able to provide a valid booking. I tried to book a flight with Qatar Airways and as the genuine comments on here have said I was given an untraceable booking reference from DWT and no airline booking code or e_tickets which made me look further than their excellent trust pilot score which is quite obviously fake. I was interested to find that lots of people have had similar difficulties as me including one of the travel editors at the Times Newspaper who wrote an article about being conned by this bunch of jokers. If you're interested just Google.. 'Times dream world travel' and you'll find the article. So anyway after booking and not receiving an airline booking code I tried to contact DWT in various ways for an annoyingly long time until I was told that the airline booking code and e-tickets would be received within the next 16 days..i have travelled quite extensively and never had this happen to me which worried me further so I contacted Qatar Airways directly and got them to check my booking which they did and were fantastic btw.. They gave me their booking code so I could access my itinerary and book seats which were filling up fast. Qatar said that although the booking had been made the e-tickets had not been issued and that I should contact DWT to get them to issue the tickets so that the booking was valid.. So I did only to be told the same thing about 16 days. 15 days passed and I checked with Qatar again and no tickets had been issued so I contacted DWT and asked them to issue after which they sent me another confirmation containing the Qatar booking code and some e-ticket numbers. The first one they sent belonged to.someone else who was complaining about similar problems as me.. How useless is that!! I got straight back on with Qatar and checked to see if the ticket numbers were on their system.. which they were but not attached to my booking so I asked the lady at Qatar if we tried to take the flight would we be allowed to fly and she said no.. because my booking did not have any e-tickets attached to it. She also pointed out that 2 other travel agents had been involved in my booking which she gave me the names of and contact numbers but both were foreign so I didn't think I'd have much luck speaking to them.. so... I recontacted DWT and asked what was going on and explained that the tickets had been issued incorrectly and that they needed to contact Qatar to sort the problem out otherwise my booking was invalid. DWT contacted me and asked me to ring them on a foreign mobile which I refused to do as I wasn't going to spend anymore money contacting these jokers. Then we sadly received the sad news about my wife's diagnosis and we're informed by the oncologist that foreign travel was not possible due to the treatment. So I contacted DWT and asked them to cancel my flights... all I got back was that I wouldn't receive any refund either now or any time in the future and was I sure I wanted to cancel in 2 separate e-mails... No sorry to hear your news or anything like that so I replied telling them how totally useless they were and asking them to send confirmation of the cancellation.. I have still received nothing. So please do not put yourself through all this.. Book with someone else. If DWT spent less time writing their own reviews, messing up people's bookings and refusing to issue required documents and actually behaved like a proper travel agency then they could claim to be 'The best London Travel Agency... pmsl... What a joke. Hopefully now I ll be able to recover the cost of the flights through my travel insurance. So please please avoid Dream World Travel.. Everyone's worst nightmare!! ...oh and trust pilot...

das8
1 review
1 helpful vote
1/27/19

This company takes your money and then asks for odd things such as photos of your credit card etc. It is unlikely you will ever get tickets... but the worst is not knowing.

anthonyf195
1 review
1 helpful vote
1/12/19

***PLEASE READ ANYONE WANTING TO BOOK WITH THIS COMPANY***

I have bought flights over a month ago and not received a ticket. After calling the airline it had been made clear that DREAM WORLD TRAVEL have not booked me onto a flight at all. They have been notoriously hard to get a hold of since then and rarely answer the phone.

Looking at their reviews, nearly all of the good ones are from people who have only reviewed this place - very suspicious. All of the negative ones are unfortunately the same story as mine, flights are paid for but never purchased by DREAM WORLD TRAVEL.

I have been told on the phone by LUBNA that I will be receiving a full refund for being messed about so much, I have given them a month to sort this out and every day they are telling me to wait until tomorrow for the tickets. After calling to get a refund I received a call from LUBNA saying please give me 15 more minutes, the tickets are on their way. I then called BA again and they confirmed no such tickets had been bought. Disgraceful.

***I will update this review in a few days time if I get a full refund from them and change the rating but judging from other reviews this is unlikely too.***

Tip for consumers: PLEASE AVOID AT ALL COSTS

Service
Value
Shipping
Returns
Quality
mro22
1 review
3 helpful votes
1/7/19

I am so annoyed that I am going to express how I am feeling with no apologies. What a disaster and an absolute mess of an organisation. A simple e ticket in order to book in advance additional luggage turned in a pack of headless pack of incompetent hyenas in the customer service department scrabbling back and forth to manage my expectations. I will DEFINITELY not be using this company or its attempt to be a company. I have been ordered rudely to wait one week for a ticket' thats been stuck in IT. It seems your company is more interested in taking customer's money with no gurantees in getting your ticket . I will be further posting an appalling review on trust pilot and other reputable review companies to expose the retards that work Dream world travel.

stevew479
1 review
4 helpful votes
10/29/18

Booked online, rang airline to confirm as Dreamworld cut me off on the phone
Airline confirmed a ticket had been reserved in my name, but then they had cancelled the reservation, when I asked if this was because Dreamworld owed the airline money, they said speak to Dreamworld who are no longer answering their phones.

alicel120
1 review
3 helpful votes
10/23/18

This company is a scam, they cancelled my flights less than 24h after my booking, told me that i would need to pay an extra £300 because flights rate increased meanwhile, the price told was even higher than what the flight company offered on their website. I am fighting now to get refunded but it has been weeks now and still nothing. They stopped to answer to my e-mails and never phoned back. I wish I would have seen the reviews first before spending thousands pounds with them. As from what I can see it is clear they are paying for fake feedbacks in trustpilot.

russellw69
1 review
4 helpful votes
9/25/18

Used this travel agent for a return trip to Melbourne back in Jan 18' absolute joke. Take your money then wait until about a month before flight to book to try and get them cheaper. Also changed flights from original so had to get hotel for the night in Melbourne before my onward journey.

takrems
1 review
4 helpful votes
8/11/18

Hi all i have been dealing with this company from february 2018 until now (i no can you believe it) to sort out my tickets from mangers to the boss . They have promised me they would pay the difference for my tickets because they had not booked them previously after taking my money in full of £9,200 i have all emails to prove this.It has been horrendous for my self and my family.
They were fully aware of me getting married on the dates i had given them and proceeded to tell me that my family tickets were booked. Which to my horror after getting in contact with the airlines I was told there was nothing booked.
My advice to anyone using this company dreamworld travel would be wait and let see the outcome of how they treat me and if they do not stick to their promises i will be posting on hear and trust pilot on Monday all the emails correspondence. It is not fair that companies like dream world travel can take your money and not deliver on their promises! let's see what happens on Monday.(Please look out for more postings)

Tip for consumers: very poor they will take yore money and run and and it will take ages for you to get you're money back i am still waiting

Service
Value
Shipping
Returns
Quality
adak10
1 review
3 helpful votes
7/18/18

I booked tickets 2 weeks ago for my family to go on holiday and I received an email last Friday saying that my flight has been cancelled because there were no seats. What a stupid excuse. I asked for a refund but still not had it yet. It ruined my family holiday and left without money. I m suing them and hopefully getting my money back. Fuming

raep8
1 review
3 helpful votes
7/18/18

I used this company as the flights were the cheapest I could find. However the handling of the booking was diabolical. I was told that I would receive my tickets to Canada beginning of May, when I did not receive them and could not get a response from dreamworld I contacted the airline direct, Air Transat. They informed me that the booking had been made, but then cancelled. I was very concerned and contacted Dreamworld Travel again and was told there is no problem I would receive my tickets by the end of May. When I did not receive them I chased them the beginning of June as my flight was due to be 28th June. I was told they would be with me by mid June. I did not get the tickets until 2 days before I left. I then noticed that the one name on the booking was wrong and when I mentioned this to them. They told me that it was my fault and I had to pay a further £100. When I said that I could provide evidence from April of when I noticed the mistake and informed them of this mistake. They took a different stance, but would not make the correction. It was only due to understanding Airline staff at the airport that there was not a problem and I could prove it was not my fault. But this involved me taking copies of all communication with Dreamworld. Please do not use this company. It really made the build up to my holiday stressful and worrying not only for me but also my daughter. PLEASE DO NOT USE THIS COMPANY AND READ THE REVIEWS BEFORE MAKING A BOOKING, sadly I did not read the reviews until after I have paid the monies. I found Andy very rude, and not very efficient at his job. I will never use this company again.

nizamp
1 review
3 helpful votes
6/22/18

One of the worst service by a travel agent I have experienced. I was looked after by guy call Moiz, a biggest liar in London I would say. I was forced to pay the money about 6 weeks before they were gonna issue tickets, than the six weeks became 10 than 14, still waiting and the funny thing is our hot shot salesperson Moiz think he is still doing me a massive flavour by telling me lies upon lies for the delay in issueing the tickets. I will definitely not be coming back to this people again. All of them are liars up there and they think you are stupid and believe their lies. Shocking service.

menchieb
1 review
2 helpful votes
4/29/18

Worst travel agency ever. Have fully paid a ticket on April 27, 2018 bound from Doha to Sydney on July of this year but when I have checked the PNR of my e-booking on the Qatar airways site, it was invalid. I called up the Qatar Airways office to have it checked with me only to find out that it was expired. Since April 29, ive been reaching their office in London, spoke to Sam and promised me that it will be settled. I have paid on the same day an additional because he said there has been an adjustment on the new itinerary so I made the payment on that day. I was never issued a ticket and receipt, making daily excruciating overseas calls just to follow-up. Sam didnt reply to me anymore through emails so I spoke to somebody else for the concern. They told me there was a technical problem with the ticket isssuance and promised that my ticket will be released yesterday, April 28, 2018 before 9pm London time. Until now, I have nothing. Please never book on this site!

johnh1253
1 review
5 helpful votes
4/27/18

Dream World Travel are just a big scam, do not use. All the positive reviews on this site and many others are all fake. Jim is awful to deal with, they are also not PATA certified despite claiming they are on their website. I would urge anyone who has had a bad experience to submit a FRAUD report against them and show the evidence you have, please do not give them any of your hard earned money. Action Fraud police is where I submitted my report.

Tip for consumers: Don't go near DWT for any buisness.

Service
Value
Shipping
Returns
Quality

Customer Questions & Answers

Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Only when you do a charge back with the credit card company and they have lost the money. Suddenly they are very keen to "rebook" the flights but of course they are more expensive. This company address is a bus stop in London, the real company owner is a well-know scammer in Pakistan. Sorry, with Brexit there will be more and more of these.

By Jan L.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Prepare to do a charge back with your credit card company as soon as possible and buy the tickets directly from the airline. In most cases you will be at airport with no tickets and Dream World Travel will keep claiming that you got the tickets until you have lost the will to pursue your money back. This is their modus operandi.

By Jan L.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Inform your credit card company that you have not authorised this and according to internet resources this is a scam. If the credit card company has authorised it already, you can do a charge back. Keep declining as in the end you will win.

By Jan L.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Questions? Get answers from the DreamWorldTravel staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

5 Photos for DreamWorldTravel

From reviewers

Sites You Might Also Like

×
Have a question about
DreamWorldTravel?
Post Review