• DreamProm

Overview

DreamProm has a rating of 2.6 stars from 351 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DreamProm most frequently mention customer service, credit card, and wedding dress problems. DreamProm ranks 24th among Prom Dresses sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    9
  • Quality
    11
40
See all photos

What reviewers want you to know

Positive highlights

  • I loved the wedding dress I ordered from them and it fit me perfectly...

Critical highlights

  • The customer service is very rude, horrible and gives you attitude.
  • My daughter's prom dress was possibly the lowest quality fabric I have ever felt or seen.
How would you rate DreamProm?
Top Positive Review

“Great outcome!”

rhonda s.
3/23/15

Well, the dress arrived a few days after the stated arrival date. It is beautiful. My daughter is very happy with the dress and so am i. The quality is very good, better than some she tried on locally and looks better for the price. After reading the reviews i was worried but by faith things worked out fine. Hoping for more great stories as these occasions are special.

Top Critical Review

“Upsetting”

cindy b.
5/11/15

My brother bought me a wedding dress through this company. I ordered 4 sizes bigger than I would normally wear I put the dress on today I can't even zip it up. Its not like its pictured on their website. I think the dress is pretty but I have to see if a seamstress can put material in the back of it so I can wear it on my wedding day. Would never recommend this site to no one

Reviews (351)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45) prom dress (46) return policy (20) wedding dress (37)
Thumbnail of user izzyc5
1 review
1 helpful vote
March 20th, 2017

I am sorry if you guys got a bad dress but i emailed the company and they gave me full insurance that i will get the dress i orderd but ya they are a amazing company and they where really kind to me ;) hope everyone will get a better experince in the future

Thumbnail of user jessicac45
1 review
0 helpful votes
March 14th, 2015

Even though you all had a bad experience with This website unlike you I had a great one I ordered my dress 2 weeks before my prom it came back on the promised day the website said and fit me perfectly no christals or fabric or anything missing I stood out of everybody I only paid 200 dollars and I got my money's worth I also have pictures if would like to see please email me *******@icloud.com I would gladly show you as well this is not a scam site they touch base on everything and made my night a night to remember I'm going to prom again and will be looking on here again

Thumbnail of user albym1
1 review
1 helpful vote
October 25th, 2012

I received my dress today, must I say that I did not expect the dress to be absolutely beautiful, stunning and gorgeous. I have never ordered from Dreamprom, this was my first time and I can't get over how beautiful and stunning this dress is

Thumbnail of user juliep20
1 review
2 helpful votes
March 24th, 2014

I ordered my wedding dress from dream pro and couldn't be happier! I was nervous about making such an important purchase online but I'm so glad I did! I got a gorgeous dress for a fraction of the cost. The craftsmanship is fantastic. I really can't say enough to express how completely happy I am with my purchase. I'll never again buy any special occasion dress in a store!

Thumbnail of user osoriovc1
1 review
0 helpful votes
February 17th, 2013

I ordered a dress from this site but I was a bit nervous that it wouldn't turn out the way that I wanted it to. However, I received my dress in the mail just a couple of days again and it so absolutely gorgeous. It totall exceeds all of my expectations. I would recommend this site to anyone, and will refer back if I ever need another my dress. My only advice would be to enter your custom measurements when purchasing a dress, because it definitely helps to make a better fit.

Thumbnail of user brandis9
1 review
4 helpful votes
October 8th, 2014

Do not I repeat do not order from this company! Horrible quality of product and the customer service is even worse... They are thieves and scam artist!

Tip for consumers:
Please go elsewhere !!! Do not order from this company they are thieves!!!!

Service
Thumbnail of user chaneller
1 review
1 helpful vote
March 6th, 2014

I was a bit worried about the dresses getting here on time but they got here in 3 days. I am bowled over by how beautiful they are I can't wait to try mine on! The only thing I would suggest is yhat you tell customers in the UK that British import duties may incur on top of the price I had to pay £ 30 for a 5 kilo parcel. I an so pleased though abd woukd recommend you to anyone for a million dollar dress that won't break the bank thanks so much xxx

Thumbnail of user joleenn
1 review
1 helpful vote
March 20th, 2014

We ordered two custom fit dresses and a necklace, tiara, and earring set from Dreamprom on March 3,2014. I watched the status of the order through their website. I became concerned that the order was not going to be delivered on time so I sent several email of which they promptly responded stating they were doing everything they could to deliver on time. The dresses were completed and ready for shipment on the March 18th and we received the order on the March 19th which was our promised delivery date. The dresses fit perfectly, were beautiful and made with perfection. We were very excited and we were very happy with our shopping experience with DreamProm.

Thumbnail of user mm86
1 review
1 helpful vote
March 20th, 2014

Did not realize this website was overseas until after I ordered. Was very leary because of the bad reviews. Dream Prom not only handled the order very professional but kept emailing me with updates on the status of my order. Was delivered before the estimated date and was just as we had ordered and as beautiful as the picture. Don't let all the people with bad reviews turn you away from ordering here.

Thumbnail of user kimp21
1 review
0 helpful votes
March 17th, 2014

This was my first order of a prom dress for my daughter... I was impressed with the website, variety of color choices, and the ability to customize a fit. When I read some of the bad reviews, frankly I became very worried.

I'm a picky customer---and the results were fantastic! Her dress came two weeks earlier than expected. The quality of the fabric, sewing and design could not be beat. And the price was great. I have no complaints and will order again. I only wish I could extend my compliments to the seamstress who did the wonderful work.

Thumbnail of user feh3
1 review
0 helpful votes
October 31st, 2013

ABSOLUTLEY fantastic service, communications and care.
I had short notice and was accommodated as a NZder half way around the world.
The dress is beautiful and very well made.
I would highly recommend dream prom to anyone. As a LAWYER I am deeply upset to see so much blogging and nasty remarks about a company that is simply wonderful.
5 star service - I will be a continuing customer and RECOMMENDING DREAM PROM

Thumbnail of user babef
2 reviews
1 helpful vote
January 20th, 2014

We are totally and completely THRILLED w our dress! I was hesitant at first, but we are TOTALLY happy with the color, the style, the size, everything!

Thumbnail of user rank2
1 review
0 helpful votes
March 13th, 2014

Thank you very much for the dresses i am very happy, the dresses are perfect as the pictures and a very good quality again i am very happy ordering from dreamprom and thank you again :)

Thumbnail of user annp12
1 review
0 helpful votes
March 12th, 2014

My daughter just received her prom gowns today in the mail... ABSOLUTELY STUNNING. Me and my daughter were both very very happy. Thank you soo much for the beautiful dresses :)

Thumbnail of user rebeccab23
1 review
1 helpful vote
March 11th, 2014

I was extremely pleased with my purchase and the service. I was contacted throughout the process and even sent extra material for sleeves i wanted to add on to the dress. The dress was professionally made, looked just like the picture. I will most certainly shop here again.

Thumbnail of user deutschz
1 review
0 helpful votes
January 1st, 2013

My dress has arrived and it is absolutely STUNNING! I would love to send you guys pictures on new years eve. I can't express how thankful I am for your exceptional costumer service. I will absolutely be a returning costumer as well as referring my friends to your site! Thanks again.

Thumbnail of user federic78
1 review
0 helpful votes
January 19th, 2013

Have searched all the internet for my prom dress. I did find a lot of beautifull dresses, but was worrying about ordering online. And I sent a email before i make any decision. They replied really fast and cleared all my concerns. And there was all smooth during the processing. The dress is so beyond its price. Than you so much for DreamProm's five star service and the beautful dress. I would highly recommend this site!

Thumbnail of user tingz1
1 review
0 helpful votes
December 3rd, 2013

The robe is magnifique, with the excellent service and quite reasonable price! I love this website and such a good company! Bravo! I'd love to share this experience with my friends who are planning their marriages as well!

Thumbnail of user myrc
1 review
0 helpful votes
Thumbnail of user diamantek
1 review
0 helpful votes
March 12th, 2014

I just received my dress 2 weeks ahead of time. And I am very happy with because of this. It was wrapped neatly. I will recommend dreamprom to family and friends. And I hope to order my wedding dress from dreamprom. The quality of the dress is good and seems expensive.

Thumbnail of user lauraw35
1 review
2 helpful votes
January 13th, 2014

The dress I ordered was well made with beautiful beading. Extra beads were sent for emergency fixes. The dress looked the same as the website picture. I was also please to see how quickly the dress was delivered. It took no more than 2 weeks to receive the dress. I live on the East coast of the United States.

Thumbnail of user darlenec2
1 review
0 helpful votes
January 6th, 2014

The dress is beautiful and with the measurements sent in the dress fit my daughter perfectly.

Thumbnail of user taraw6
1 review
1 helpful vote
March 22nd, 2014

I was so nervous about ordering a prom dress on line and even more so when I found out it was coming from outside of the US. It got here prior to its promised arrival date and it simply beautiful. Fits her like a glove! Very Satisfied!

Thumbnail of user mt36
1 review
1 helpful vote
March 19th, 2014

Ordered a dress on 2-25 and didn't see the reviews until after. I didn't even realize I had just ordered a dress from china because it did not show that on their site. Needless to say, I was sick because the majority of the reviews where negative. I just received my daughters dress today (earlier than expected) and it is absolutely gorgeous! All these reviews had me worried over nothing. Everything was the correct color and size and the sewing and details were perfect. I would order from DreamProm again tomorrow if I needed another dress.

Thumbnail of user sophiae3
1 review
0 helpful votes

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From the business

DreamProm sells discounted prom dresses, wedding dresses and assorted other formal dresses.

Company Representative

Thumbnail of user dreamp1
DREAM P.

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