• DreamProm

Overview

DreamProm has a rating of 2.6 stars from 351 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DreamProm most frequently mention customer service, credit card, and wedding dress problems. DreamProm ranks 24th among Prom Dresses sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    9
  • Quality
    11
40
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What reviewers want you to know

Positive highlights

  • I loved the wedding dress I ordered from them and it fit me perfectly...

Critical highlights

  • The customer service is very rude, horrible and gives you attitude.
  • My daughter's prom dress was possibly the lowest quality fabric I have ever felt or seen.
How would you rate DreamProm?
Top Positive Review

“Great outcome!”

rhonda s.
3/23/15

Well, the dress arrived a few days after the stated arrival date. It is beautiful. My daughter is very happy with the dress and so am i. The quality is very good, better than some she tried on locally and looks better for the price. After reading the reviews i was worried but by faith things worked out fine. Hoping for more great stories as these occasions are special.

Top Critical Review

“Upsetting”

cindy b.
5/11/15

My brother bought me a wedding dress through this company. I ordered 4 sizes bigger than I would normally wear I put the dress on today I can't even zip it up. Its not like its pictured on their website. I think the dress is pretty but I have to see if a seamstress can put material in the back of it so I can wear it on my wedding day. Would never recommend this site to no one

Reviews (351)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45) prom dress (46) return policy (20) wedding dress (37)
Thumbnail of user izzyc4
1 review
0 helpful votes
March 19th, 2017

There are a lot of dresses on this website i like and i wanted to make sure they where good quality first thank you guys so much for these reviews i could have gotten $#*!ed over hahaha but i decided to email them and see what they say first as well i think by doing this they will have to give me good quality hahah so they dont $#*! them selves over to but ya thanks i could have orderd anyways and been scured expecialy cause they are kinda pricey but thank you ive seen to many online shpping fales to not dig in to see thanks :)

Thumbnail of user stephaniem29
1 review
2 helpful votes
March 24th, 2014

PROS: The ordering was easy, and the dress was delivered before the due date. The dress is GORGEOUS! The color is exactly as picured.

CONS: There are a few loose sequins and rhinestones and the zipper could be more "industrial." The dress is too long and has to be altered even though we sent custom measurements.

OVERALL: The dress is beautiful and we are very pleased with the order.

Thumbnail of user cathyl15
1 review
1 helpful vote
May 7th, 2014

We ordered a prom dress for my daughter's senior prom since we were trying to stay within a budget of no more than $200.00. The dress came on time and is okay. I think it's fine for the money. We paid for custom fitting and it was alright except the bust and the straps were too big. I had to take her to a local seamstress and pay another $55.00 for alterations. So for what we paid it's an okay prom dress, but I wouldn't dream of buying a wedding dress on this site.

Thumbnail of user desireeb4
1 review
1 helpful vote
March 4th, 2014

The quality of the dress was amazing and beautiful. The only issue I had was they said one delivery date when I ordered and when I checked on the status it was several weeks past the date given. I did the live chat and was told if I gave them $69 I could get it faster. The person on the other side didn't understand English and was very rude. However to my surprise my dress came way sooner, so in the end it was okay

Thumbnail of user dn15
1 review
1 helpful vote
March 19th, 2014

The dress is pretty much as the picture was and arrived a couple of weeks earlier than expected. The only complaint is UPS delivered it and said there was a £21.41 additional delivery fee as it was subject to import fees! Never expected that!

Thumbnail of user s98043
1 review
1 helpful vote
August 16th, 2013

I am getting married in January. IT's a small wedding and I was looking for a little less formal dress. I saw one on Idreamprom.com website I really liked. I knew that if I was paying $142.00 for a wedding dress it was not going to be designer quality. They were very prompt in sending the dress within the time frame they promised. The dress is pretty, but as I figured it's too cheap looking for my wedding. However, I do not blame them. If you are going to order a wedding dress or any other formal type gown on line for a couple hundred dollars you really can't be surprised if it's not top quality. I will not be wearing the dress I received, but I knew going in I was taking a chance and that I would not be able to return it. So I will try to re-sell it myself. Lesson learned.

Thumbnail of user ibrahimb16
3 reviews
0 helpful votes
Thumbnail of user laurier4
1 review
2 helpful votes
December 2nd, 2013

Time will tell what my ultimate experience is. I ordered my dress yesterday in a custom size. They emailed me today to question my measurements as they did not seem correct to them. I signed into my account and there was a notice that said they need more info from me. I used the Online Chat. They answered very quickly and were very helpful. Of course I don't have my dress yet, but so far the experience has been good. I was really hesitant to order from this site due to the bad reviews, but I decided to take a chance. I'll report what happens when I receive my dress.

Thumbnail of user carolt18
1 review
2 helpful votes
March 5th, 2014

Dress came as expected, looks good, the only thing I did not like was that it was stuffed in a small package, so my dress was wrinkled. But other than that I'm happy i got my dress. Yay!

Thumbnail of user ronnieh11
1 review
2 helpful votes
March 12th, 2014

The shoping was good but the communication with them was not so good and the delievery date is not good and the dress is missing some jemes but we have no time to do anything about it we probaly will not use dreamprom.com again with that said i do not recommend this site

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From the business

DreamProm sells discounted prom dresses, wedding dresses and assorted other formal dresses.

Company Representative

Thumbnail of user dreamp1
DREAM P.

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