Taking 50 percent for deposit yet continuously failing to respond to your emails and calls within 48 hours. You basically need to "hit the owner/operator, Samantha Drake, with a brick in the head to get her attention". This is rather odd, since once you got a hold of her, she could sound very amicable on the phone....
To be fair, they have a favourable reviews for large orders. And I have seen their product in person at a US Hunt club. But if you are an individual wanting a semi-bespoke coat made, go some where else, because you are basically not important enough for her.
In short: Pretty website, inattentive and dismissive owner/operator.
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