• Dot & Bo

Dot & Bo

Overview

Dot & Bo has a rating of 2.64 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dot & Bo most frequently mention customer service, credit card, and phone number problems. Dot & Bo ranks 109th among Discount Shopping sites.

  • Service
    85
  • Value
    80
  • Shipping
    83
  • Returns
    69
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
15
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What reviewers want you to know

Positive highlights

  • I consider this outstanding customer service and am grateful to everyone at Dot and Bo who were willing to help me.

Critical highlights

  • Dot and Bo has no telephone Number listed on their website.
How would you rate Dot & Bo?
Top Positive Review

“I love these tables!”

Kathi C.
3/26/21

I will be fluid painting the tops of the tables and coating them with resin. I will be spraying the basket portion with clear acrylic spray to keep them from rusting. I live on the Gulf coast so everything rust! I will be using these beautiful tables out by our pool to hold extra pillows from our patio furniture. These are well made table with an excellent look and I look forward to using them for a long time!

Top Critical Review

“Liars, shady”

Beefy H.
12/15/22

I ordered a couch from Dot & Bo. The couch order was confirmed and everything. I received an email a few days later saying the couch was cancelled. I tried calling and no one answered. I emailed them and they got back to me saying the couch was out of stock. On their website the couch was still listed with a higher price. I think they just cancelled to sell the couch for more shady.

Reviews (270)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) phone number (14)
Thumbnail of user lynettet41
1 review
0 helpful votes
September 8th, 2021

The items were packaged beautifully and with care and arrived in pristine condition. As with the other set I have, from the same manufacturer, it is difficult to put in the wood screws on the side rails. Other than that, and a nail head that was loosened during transportation, they are beautiful and comfortable. Very good value for the style and comfort

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Thumbnail of user lorid441
1 review
0 helpful votes
August 7th, 2021

Product arrived about a week after ordered. It is lightweight and made from a fabric, not plastic, which is nice. The zipper is strong enough. We were putting it on a heavy memory foam mattress and at one point, it appeared that it might year, but there were four of us putting it on, so we were able to maneuver the weight and it did not. Would have preferred something a bit stronger, and am not sure how well it will hold up over time, but it's okay for now. Might be better for a lighter mattress. Seemed a bit pricey compared to others in brick and mortar stores.

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Thumbnail of user adrial10
1 review
0 helpful votes
November 5th, 2021

It fits perfectly on my stovetop and makes it look like part of the counter, or a tray holding a teapot and some candles. The only issue that I wasn't really expecting was that it is heavier than I thought it would be. It came packed well and arrived on time. It was definitely the best purchase I have made to cover and hide my stovetop burners from view!

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Thumbnail of user sonamc7
4 reviews
1 helpful vote
February 22nd, 2021

I will give this 4 stars for fabulousness because of their great service to me and my family including my friends

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Thumbnail of user markf1726
1 review
0 helpful votes
October 22nd, 2021

I have a power chair and i wear my cell phone on my non-dominant arm so I do not risk losing it. Thank you

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Thumbnail of user diannep128
1 review
0 helpful votes
August 20th, 2021

Nice... functional, good value for the price. I will be using this site again. Thank you very much...

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Thumbnail of user melissaj646
1 review
0 helpful votes
April 1st, 2021

Bought The gas stove top cover To fit over my Jenn-Air Glass top and it matched it perfectly and the knobs are on the stovetop itself so they were not Affected at all! The wood is beautiful It is quite heavy however So I would say It's not easily Removed on and off But it still looks so Nice and gives me extra counter space It's grayish wood But I may end up Whitewashing it because I have so much white in my kitchen But the wood May end up going to my daughter's house Because it would look perfect there and I'll just Reorder It In White! The Girls Just loved it 2!

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Value
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Thumbnail of user lindas2797
1 review
0 helpful votes
November 30th, 2020

Don't remember what I ordered! Maybe including the purchase would help. Have ordered in the past...

Thumbnail of user christinem85
1 review
2 helpful votes
June 27th, 2016

I ordered a set of trunks. When they arrived, the color was not close to the ones displayed on the website. The large trunk came with a broken latch. I contacted the help center and was asked to send pictures, which I did. No response from Dot and Bo. I am frustrated that there is no customer service phone number to contact and that Dot and Bo ask me to submit photos of the damage. I did take the time to submit photos, but no response from them. The other item I ordered was a picture frame holder. It was constructed poorly - very crooked, which lends to the picture frame to sit crooked, which looks terrible. Agin, I sent pictures - no response. This was my first order with Dot and Bo. I am not impressed and will not be recommending them if my issues can not be corrected.

UPDATE: DOT AND BO came through and contacted me several times to make sure I was a satisfied customer. They reimbursed me for the broken merchandise and gave me the option of a percentage off of the trunks or return with total reimbursement. I am changing my rating and will order from them in the future. Thank you Dot and Bo

Thumbnail of user serviced
Service D. – Dot & Bo Rep

Hi Christine,

Thanks for taking the time to share your experience with us! We’re so happy to hear that our Customer Relationships team was able to help with getting these issues resolved and really appreciate your patience as we worked to remedy this for you as promptly as possible!

We sincerely hope to offer you a better experience in the near future!

Warmly,
Dot & Bo Community Management

Thumbnail of user melissas120
1 review
1 helpful vote
March 26th, 2016

I ordered some chair and they sold the chairs to someone else. I was furious but after talking with a representive they worked it out. I will definitely do business with them again.

Thumbnail of user brandyd3
1 review
2 helpful votes
April 11th, 2015

Dot and Bo have some very unique items. Some of the prices are very reasonable and others are pretty high. I was sad when they held a recent contest and didn't announce who won. I submitted more entries than almost anyone and was hoping to be a winner. I understood not being chosen, not everyone can win these things, but then it felt like maybe they just didn't pick anyone, it would have been nice to know that they actually selected someone. Aside from contests I still love their stuff and placed an order for a chandelier. The chandelier is gorgeous though a completely different color than what is advertised online. The shipment came very quickly which was AWESOME. I would absolutely order from them again and again.

Thumbnail of user rheaw
2 reviews
7 helpful votes
April 13th, 2014

What's most striking about Dot & Bo is their excellent taste in merchandise. I don't do a lot of shopping online, but they have a way of picking products that are quite unique. So far I've purchased a set of colorful Turkish towels and a mid-century modern wall clock, and I'm very happy with both. I wish they had an expedited shipping option, but then again I understand we're spoiled by amazon prime these days, and it can take a little longer to ship stuff when you source some of it directly from designers. Anyway, I'm happy with Dot & Bo so far and would recommend them to anyone looking for eclectic home decor at a good price.

Thumbnail of user michelef20
1 review
0 helpful votes
March 4th, 2016

***2nd UPDATE Issue resolved. Thank you Dot & Bo.

***UPDATE FROM MY REVIEW BELOW Dot & Bo has reached out to me. They are resolving the issue with me now but for future for anyone buying there read below in the small print at the bottom of each item page it will say "custom made not returnable". They should have this up by the buy now button. I will reconsider buying from them again, just have to make sure it's not custom made.

****My First order was an odd experience. Do & Bo treated me very well in the end. Anyone that is purchasing at this store needs to look at the print at the bottom of the page. If the item is custom made, there are no returns. My item was defected and I sent pictures so it worked out but in the future I will not buy custom.

Thumbnail of user geraldf12
1 review
3 helpful votes
May 30th, 2015

Loved the web-site and the item that I bought. If I had known that by ordering from the site that I would start getting 2-3 (buy more) E-mails a day from them I would not have ordered. Thank god the mail is electronic and not paper, other wise I'm sure they'd be clearing whole forest on a weekly basis. Fitz

Thumbnail of user serviced
Service D. – Dot & Bo Rep

Thank you so much for sharing your experience. Email settings can adjusted at anytime in your "My Account" page. We've also included a link for you to change your e-mail preferences with us in case you miss our unique collections and want beautiful and refreshing designs sent to your inbox every day.

Here is the link for your convenience:

https://www.dotandbo.com/account#email-preferences

If you'd like to provide us your email address, we're more than happy to make the adjustment for you. Let us know!

Very best,

Dot & Bo Community Management

Thumbnail of user jenniferc652
1 review
3 helpful votes
October 4th, 2018

Like many others, I wish I had read the reviews before ordering. The product was okay but it doesn't fit my space. When ordering online it is expected that you are able to return if it doesn't work out. I did not expect a "14 days are up, too bad" ridiculous! Unfortnately I spent hundreds of dollars. I will never order from this company again.

Thumbnail of user samw79
1 review
0 helpful votes
August 1st, 2015

Love my mirror I purchased! Only wish shipping was a tad faster. Different Products you don't see everywhere.

Thumbnail of user sandrag28
1 review
0 helpful votes
April 25th, 2015

I am pleased with the merchandise and the service I was given.

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From the business

Shop modern furniture and home d̩cor for every room in your home, ranging in style from mid-century to industrial to bohemian and more. All up to 60% off.

Company Representative

Thumbnail of user serviced
Service D.

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