• Doordash

Doordash

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Doordash has a rating of 1.33 stars from 1,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 151st among Food Delivery sites.

  • Service
    401
  • Value
    380
  • Shipping
    257
  • Returns
    288
  • Quality
    343
Positive reviews (last 12 months): 4%
Positive
8
Neutral
3
Negative
187
269
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am very disgusted with Door Dash and will not be using them again.
  • Hello, I was ordering food from Mcdonalds at 1:28pm, the driver didn't show customer service was rude.
How would you rate Doordash?
Top Positive Review

“Convenient Food Delivery at Your Doorstep”

Rekhmir S.
4/2/24

DoorDash offers convenient food delivery at your doorstep, with a wide selection of restaurants to choose from. Whether I'm craving pizza, sushi, or Thai food, DoorDash makes it easy to satisfy my cravings without leaving home. I appreciate the user-friendly app interface, as well as the real-time tracking of my order from preparation to delivery. DoorDash has become my go-to option for hassle-free dining.

Top Critical Review

“Missing Items and No Reasonable Compensation Offered”

Karen R.
4/11/24

I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit on future orders. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.

Reviews (1,020)

Rating

Timeframe

Other

Reviews that mention popular keywords

door dash (260) customer service (294) credit card (52) delivery service (76) delivery fee (31)
Thumbnail of user laurad752
1 review
2 helpful votes
April 27th, 2020

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

Thumbnail of user businessr4
1 review
0 helpful votes
October 28th, 2020

I'm very happy with DoorDashes service with a number of restaurants in my area over the last few months and the delivery drivers have been great, and when there have been issues the customer support group has been awesome and helped me resolve the issues right away. Great app and service, and I recommend!

Thumbnail of user varadarajan.vivek
1 review
0 helpful votes
July 18th, 2023

Stop overy charging for fees and taxes and let us contribute more to driver tips! Looking at fees and taxes makes us rethink the driver tips on top of it!

Thumbnail of user sharono1034
1 review
0 helpful votes
September 19th, 2023

Thank you so much Rinalin for helping me with my issues. You was extremely patience and direct. I wish there was more representatives like you! 5 stars

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaram414
5 reviews
7 helpful votes
June 16th, 2021

Ever since a very frustrating day with another deliver service, I started using Doordash during my travel for the first time.

And I felt so grateful that they---their wonderful website and drivers (half of whom even went above and beyond with OUTSTANDING customer service)---were CONSISTENTLY informative, helpful, reliable, professional, and prompt; and even provided real-time updates throughout the process.

So my family and I will continue to use this wonderful delivery service.

Below are additional details if you're interested in going further down the Cosmic Rabbit Hole, and take the red pill (that shows you the truth, according to the Matrix movie), or the blue pill (that keeps you in ignorance).

The subtitles below are an example of Limited, 3D Human Perspective vs the Unlimited, Multidimensional, Higher Cosmic Perspective (of the BIGGER PICTURE).

Limited, 3D Human Perspective

I recently had my first and last negative experience of Postmates---who merged with Ubereats---NOT delivering my food, and then having very poor customer service who avoided taking any responsibility.

I wrote a 1 star negative review about Postmates/Ubereats, for both this site and Sitejabber, since there are apparently at least 30,000 others who have had the same or similar experiences.

But yet, they had the audacity to charge my credit card---that posted, and will take 3 months to dispute (according to my credit card company).

I'm determined to ensure I don't get charged for service I didn't receive, regardless of how long it will take.

Because I wonder how much they've enjoyed people (they screwed over) giving up in the past, trying to get their money back.

What baffles me, is that I even gave the Postmates/Ubereats driver a big tip as usual.

Unlimited, Multidimensional, Higher Cosmic Perspective (of the BIGGER PICTURE)

When I expand my perspective, I realize that thanks to Doordash and their so-called OPPOSITES---the other delivery service(s) who didn't even meet the basic standard, let along be impressive---I had the opportunity to further realize the Cosmic GIFT of CONTRAST.

This blessing in disguise can help us to deeply appreciate the pleasant stuff of Life due to the NOT so pleasant ones that we can compare with.

For instance, we would never know what HOT is, if its opposite COLD didn't exist.

And we wouldn't be able to truly appreciate what Unconditional/True LOVE is (and its various forms), if we've never experienced its so-called OPPOSITE/CONTRAST energy aspect, which is FEAR energy (in its various forms); ultimately 2 sides of the same coin.

And I have NO DOUBT that the more we stand up for ourselves---respect and love ourselves, have and maintain healthy boundaries, and Be assertive---the more we will Be empowered, and the less such shady companies will take advantage of others.

Unfortunately, such fear-based companies, dishing out service lacking in transparency, integrity and honesty, don't realize (at the human level)/remember (at the soul level) that these non-beneficial ways of being will eventually, gradually, or even rapidly circle back to them in Divine perfect timing and order (not as punishment from a Higher Power, but ​as an invaluable Life Lesson that we're all interconnected).

So, thank so much Doordash, and continue to Be an invaluable gift to humanity and beyond, and represent what highly intelligent (and wise), spiritually evolved, heart-centered business and service looks like. May you (and interconnected Life) experience an abundance of Prosperity Consciousness. You're AWESOME!^_^

Thumbnail of user shylahl
1 review
1 helpful vote
September 15th, 2020

I placed an order with DoorDash couple weeks ago but the order was canceled, not by me, it was canceled by DoorDash. I was charged for the food and the Doordash services, totaling $42, and I still have not received my money back. I have emailed, used the chat option, called customer service and they just keep giving me the runaround with it. How can a company charge your card for their service, then cancel the service because of their own mistake, and not refund the money.? I just don't get it!

Thumbnail of user ismaela1
5 reviews
0 helpful votes
June 30th, 2022
Verified purchase

Ill start off by saying that in my opinion i feel like doorDash is better than uberEats, the price is way better, the updates i get are faster nd reliable. I like how they give you door dash credits of you pick up the orders you make.The door dash Membership comes thru mostly orders you make are over $12 and with that membership you get free delivery wich saves you money. It also costs less to be a member compared to other Food delivery services. It doesnt hurt to try them out. And they are always hiring new drivers wich you Use your Bicycle, Car, scooter(i think) and also walk... Check them out. Could save you money nd time.

Products used:
I make purchases late night sometimes and they come thru.. tacos mexico, carls jr,

Service
Value
Shipping
Quality
Thumbnail of user lazyf2
1 review
0 helpful votes
August 20th, 2022

Stop complaining and I understand doordash is garbage but seriously GET your FATASS and walk and IDC it hot outside or cold or you are disabled fat $#*! with diapers go outside touch some grass

Thumbnail of user ellew21
2 reviews
7 helpful votes
December 5th, 2019

The service isn't perfect. Orders are sometimes perfect and sometimes not as accurate, but what sets DoorDash at the top of my list of food delivery services (for those times I can't or am lazy and don't want to go out myself) is that DoorDash stands by their service. They make it easy to share mishaps and gladly compensate for errors! I can't say that about other services! With DoorDash, you don't even have to talk to someone unless you desire to do so! Problems are able to be addressed right there on the app! Easy! Professional! And the drivers come right up to your front door! (Postmates drivers stay in their car in the driveway until you come out searching after your doorbell never rings.)

Other services promise $100 free in delivery charges for your first month. Don't fall for their ploy! They pad food prices above what the driver pays the restaurant and still charge a service fee which their website states is 9%, yet, somehow the fee is much highercloser to 21%! When the issue is addressed, they don't clarify they just say, "No, that's the right price." And Menus are not even from the restaurants! They just pull from non-restaurant online menu sources!

I am not affiliated with DoorDash; after what I just went through with PM, I hope to help others avoid being ripped off and left hungry!

Bottom line: DoorDashGood; PM and other food delivery services like themBad.

Thumbnail of user j.d.m
1 review
0 helpful votes
February 1st, 2023
Verified purchase

I recently tried out the DoorDash app and I was really impressed. It was extremely easy to use and the ordering process was very straightforward. I was able to find the restaurant I wanted quickly and place my order in no time.

The delivery was fast and the food was still hot when it arrived. The app also had a great selection of restaurants to choose from. I was also able to save money with the coupon codes I found online.

Overall, I would highly recommend DoorDash to anyone looking for an easy and convenient way to order food. Just make sure to search online for coupon codes before placing your order to save some money.

Tip for consumers:
Be sure to look for coupons online.

Products used:
Food delivery service

Service
Value
Thumbnail of user t.l.s1
6 reviews
2 helpful votes
December 26th, 2022

I love how fast Door Dash service is. My food is always hot. They deliver in all kinds of weather and they are here within minutes. I prefer Door Dash over any other delivery service.

Products used:
I had Dunkin Donuts coffee and a donut delivered

Service
Value
Quality
Thumbnail of user triciag27
1 review
4 helpful votes
May 14th, 2018

I'm disabled and don't drive so Door Dash is a real treat to have handy. If I want something that normally I can ONLY get by driving I just use Door Dash... like Starbucks or IHOP! BEST part they're a trusted secure site so no worries of fraud

Thumbnail of user sonyap112
1 review
0 helpful votes
January 19th, 2023

I initially was going to give doordash a bad review and then customer support turned everything around for me I ordered a frappee from McDonald's and it was not enough money to receive the doordash unless I ordered something with it decided to order to double cheeseburgers to make my order $10 I received a call from the doordash driver explaining that the machine to make my frrappee was shut down and did I want the hamburger still my reply was no I do not little to my surprise 5 minutes later my dog's barking there's a tap on the door I opened it and there's 2 hamburgers on my porch I figured this was there way of sneaky Still being paid and receiving the tip so I fully expected the frappe to be returned to my card in the full amount within a few hours to my The automatic instead of the 5 to 7 day wait so I told them I will not use those I'm not using you anymore why would I use you I feel like I've been ripped off $18 for shake I never got into burgers I didn't wanthey came they they took a moment came back to me and said you know what we're going to refund you all your money I was shot for ivy's lift ivy's Uber Abbey's Uber eats lots of services and they never refund you all your money and they're always very rude to you and you all saw I knew I was talking to a human they understood where I was coming from and had compassion and did the right thing and I definitely will use doordash again

Thumbnail of user magicbarber32
1 review
0 helpful votes
October 22nd, 2023

With ANY service, I tip after service rendered. Please don't expect a tip from the start because it's merit based, and unfortunately for the Driver, it's based on quality of product. I will tip but it would be reduced depending on service & product

Thumbnail of user brandonr274
2 reviews
1 helpful vote
August 27th, 2019

I order from DoorDash at least twice a week, usually from work for lunch and dinner at home. The service is great. The drivers are usually on-time and if there is a problem with the order they contact me.

Thumbnail of user pamelaw624
2 reviews
2 helpful votes
September 5th, 2020

Used this service on three occasions. After waiting for my food for almost an hour, items were missing. The last time that I used this service, the driver only showed up with my drinks (for a $70 order plus a good tip) and never returned with the rest of my order because he delivered it to the wrong address. Will never use them again.

Service
Value
Quality
Thumbnail of user mrgood0031
1 review
0 helpful votes
October 7th, 2023

I GIVE THEM 5 STARS AS THEIR FELIVERY IS TOP NOTCUM SNF THIER DRIVERED APLUS WOULD HIGHLY RECOMEND TO ANYONE

Products used:
MCDONALDS, AND little cears

Service
Value
Quality
Thumbnail of user ashisha34
17 reviews
1 helpful vote
May 23rd, 2022
Verified purchase

Door-dash is the best ever food ordering platform. Compared to their competitors they have more restaurants listed and have better customer service. They give good offers too. I got my services fees reduced and got discount too (attached picture) Recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user bgmedic691
1 review
0 helpful votes
July 24th, 2023

I really do like the concept of this But let me tell you their driver leaves a lot to desired I've ordered amazing how my order gets delivered some where else...I always say bring it face to face as well as instruction how to get to me...yeah that doesn't work... I'm Allfor the American with disability act...but these people take the cake

Service
Thumbnail of user shoshana.edwards
1 review
0 helpful votes
December 13th, 2023
• Updated review

The food is delivered quickly and the drivers are cheerful. I wish that they had a way to keep the food hotter, but other than that I have no complaints. I've had problems with a couple of the restauants they work with, but DoorDash itself is good.

Service
Value
Shipping
Returns
Quality
Do Not Use
September 4th, 2023
• Previous review

They take no responsibility for wrong or broken deliveries. Customer service is nonexistent and rude.

Products used:
takeout

Service
Value
Returns
Quality
Thumbnail of user rebeccad1456
1 review
0 helpful votes
April 20th, 2023

For 2 years I have ordered door dash. Each have all been wrong. I want my money back. I'm handicapped no sympathy please. I would not use door dash if could drive. Done

Tip for consumers:
Door dash owes me for the last two years

Products used:
Taco cabana- door dash

Service
Value
Shipping
Returns
Quality
Thumbnail of user terif20
4 reviews
2 helpful votes
July 17th, 2019

My dad's debit card was used fraudulently at this and other food sites. Doordash did a quick investigation and determined it was fraud and refunded his money. (Grubhub refused to provide a refund after they determined it was fraud)

Thumbnail of user jakel203
1 review
0 helpful votes
May 12th, 2022

Unlike Uber eats, Doordash doesn't drop your food at the restaurant doorstep, no they actually deliver the food.
Unlike Uber eats, Doordash doesn't black list customers for requesting refunds when the restaurant fails to deliver what you paid for.
Unlike Uber eats, Doordash doesn't challenge your credit card dispute, when they leave you food at the restaurant door (take a picture of it).
Unlike Uber Eats. Doordash understands the restaurant business.
And unlike Uber Eats, I will use Doordash in the future. I will never user Uber Eats again. Watch the movie on UBER, you will see why they are not a trustworthy company. Uber is a company run by idiots who swindle, endanger, rob, and then continue to rob the consumer.
Never use Uber Eats, use Doordash or Grubhub, in order to avoid being completely ripped off.

Products used:
food

Service
Value
Shipping
Returns
Quality
Thumbnail of user barryp129
1 review
5 helpful votes
September 21st, 2020

We do doordash on the side for extra money never had a complaint by customers... Here's one for you crybabies... You deliver food 10 miles away it's a 50 dollar order half you lazy schmucks don't even tip and live in a run down apartment complex. Keep in mind from experience you order food on busy hours at a restaurant that takes forever to make it then tip absolutely nothing and expect the world. Hey lazy bastards maybe go pick it up on your own instead of middle manning or maybe try to work for just one delivery and see the loops you go through... You people make me sick all lazy crybabies thank god we use this company as side cash.

Thumbnail of user mateog4
15 reviews
51 helpful votes
February 24th, 2018

Just open the app, order your food from your favorite spot no matter what the distance and bam it shows up at your door quickly. Be sure to search free coupons or promos to save on your first few deliveries.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Best local restaurants now deliver. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click.

How do I know I can trust these reviews about Doordash?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Doordash?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business