Doordash

Kaitlyn B was my doordasher tonight and decided to leave my food infront of my door. Disappointed!

The driver would not bring my food to my apartment. She said she my apartment numbert was not in the app. I provided the apartment number but she still would not bring it up. I am disabled and cannot walk which is why I ordered food for delivery. The conformation email has my building number and apartment number. The food was returned to the restaurant. DoorDash can't figure out how to refund my money.

From watching my dasher get lost and go the wrong way several times ending in cold food. 9 times out of 10 there will be no straws for drinks. Watched a dasher drive miles out of the way with my food (to deliver another order "nearby")before back tracking those miles to drop off my food, frozen drinks were melted and hot food was almost cold.
Customer service was not helpful. Just repeated that the dasher was delivering another order. *Miles out of the way with my food in tow. They sat waiting for my food for quite a while so I assume the other order was cold. Refunds are a joke. If you don't use the doordash credit right away, it disappears. You must wait about a week if you want the refund back on your card.
Do not recommend and it's not worth Dashpass. Do not buy.

This is my doordash deliverer. I sent them the right address to deliver the food but they have mistaken the wrong location for another business even though I wrote down the business name! They didn't give me a text or call that it was delivered, I was disappointed when I found out it was sent to another location.

Place an order at about 7pm tonight. Said the order was going to 36-46 minutes. Come to find out "there was no dasher in our area" what?! We waited over an hour to contact customer support and the guy was the least bit helpful.

RE: 1 star review from criminal customer being used against me.

I am a Dasher with a 5.0 rating with 100% delivery stats. So I take GREAT offense that a customer yesterday lied to you in order to get a refund on her order and then gave me 1 star, and even GREATER offense that you claim that her "customer experience" cannot be negated and that my perfect rating has dropped and I am being financially penalized as a result. Unacceptable, and frankly pathetic.

The aforementioned customer ordered a child's meal from chick-fil-a to be delivered several cities away into the most dangerous part of my region and paid a delivery fee that exceeded the value of her child's meal. Suspicious? Yes. Should have been flagged so I was protected YES!. I should have known it was a fraud and in the future (including tonight) I will reject every order that comes from the slums of Los Angeles -- not only for my safety but because EVERY TIME they are either a set-up to mug me, or they are a fraud like in this case.

So, this customer gave me 1-star for "not delivering her order" but your spokesperson on the phone VERIFIED THAT I DID DELIVER IT! So she lied. And DoorDash acknowledges it.The customer demanded a refund from DoorDash and you gave it to her. As your spokesperson said, I DID DELIVER THE ORDER! But you won't redact her lying 1 star review and ARE USING IT AGAINST ME? Huh?

You say you refuse to delete her fraudulent 1-star review because "it was based on her customer experience." That's like saying the person who robbed the 7 Eleven gave a 1 star review and you are going to penalize the manager. It's gross.

WHAT DIFFERENCE does it make what her "EXPERIENCE" was when she LIED about the order not being delivered -- and furthermore, it's proven that this customer never meant to pay for it in the first place as there are MANY chick-fil-a restaurants closer than mine in Redondo Beach. The order was a fraud. She was a fraud. And she was possibly setting me up to be mugged as I remember that she had a lookout in the alley paying close attention to me and my car as I walked up to her decrepit apartment to deliver it 7 miles from the restaurant.

I will give DoorDash a big hint: When a customer orders a $4.99 kid's meal from a national chain and wants it delivered from the best neighborhood in the SouthBay to the worst neighborhood in Los Angeles, your Algorithms need to Flag it as fraud and BAN THE CUSTOMER! (Not penalize to poor sucker you accepts the Dash).

By DoorDash's own data and your own admission, this customer is a proven liar and criminal, so therefore I DEMAND that you retract her 1 star rating or I will no longer be willing to "Dash" for your company.

HOW DARE YOU use proven fraud against me to penalize me?

DELETE this customer's 1-star rating at once.

And, by the way on a broader note and one that exposes DoorDash, to massive liability --- STOP sending Dashers across town to the most dangerous neighborhoods in Los Angeles when every single time they are questionable and put the Dasher in Danger.I'm talking about Watts, Willowbrook, and Deep Los Angeles being delivered from good neighborhoods like Manhattan Beach. NOBODY would be willing to be twice the price of a happy meal to have food delivered across 4 cities. Don't you realize the danger you are putting your employees into? Obviously it is a fraud. You should protect your employees, not send them to harm. And, DoorDash stands warned by this email that you are putting your employee drivers at risk and then harm them by then using these criminal's ratings against Perfect Dashers like myself.

FIX THE DAMN PROBLEM AND RETURN MY RATING TO 5 STARS.

Thank you

Any questions? CALL ME.

Richard Arsenault
*******726

Oh, and by the way DASHERS SHOULD BE ABLE TO REVIEW CUSTOMERS! Fair is fair, and you have FAR MORE data on US than them. That customer should never be allowed to order from DoorDash again. She is a proven liar by your own admission and proof.

If you don't get it, another delivery service will, and we will simply work for THEM, door dash.

I would say that 60% of the time I was satisfied, the problem is the other 40% has been disastrous. I believe that dashers are being hired for no other reason than they have a car. They do not read instructions from the client, they get lost easily even when they are only meters from their destination. They do not seem to be able to read or follow directions. Sadly no matter how bad the outcome for the customer, Doordash will not reimburse you even when your order is so cold it is impossible to eat. Myself I feel like I pay good money for good food, the merchant is not at fault, they send me what I order in good faith thinking it will be delivered in a timely fashion so that I can enjoy my dinner.

I pay for the dash pass and I tip well. I use doordash a good 3-4 times a week during work. I have had nothing but issues for the past 4 orders. This is not counting the previous ones.
There are issues with the app., drivers and communications.

I have not been able to rate anything via the app for some time now. It just won't click.
Drivers are forgetting items ordered. Or just flat out not checking the receipt or notes.
Tipping prior is not a good idea. I tip well, and when I get my meal without my drink and or full meal, it is frustrating. I still tip well because it is unfair to punish others. I cannot seem to change a tip either. Tipping should be done after, like any other business.

The gps and messages are not in sync. I have tried to catch the dasher in time to bring it up, but they are always gone before I make it. (Covid time. No hand offs)

I appreciate this app for the convenience, but I pay too much to not be satisfied.

Door Dash ONLY POSTING POSITIVE REVIEWS. ANYTHING NEGATIVE IS BLOCKED

All reviews should be transparent

My husband and I have COVID so we have been using DoorDash to get groceries from Weis market. The receipt that comes with the groceries always as much lower than what doordash says they charge us. Many items are on sale. But they charge what is on the doordash website. This time it was $12 more and then what they were charged by the market. We won't be buying groceries from them anymore like this

I have had SOOOOO many issues with Doordash and their Dashers. It's not ALL Dashers. Most are polite, respectful, and follow instructions. If there's something they don't understand, they call or text for clarification. But I would say that every 10 - 15 deliveries I get, there is a Dasher who can't read English because they speak espanol, or they don't WANT to read bc the instructions I give in the notes are too long or tedious. Today, I've had it. These Dashers delivered my order TO THE WRONG BUILDING AND SENT ME A PICTURE. THEY DIDNT CALL OR TEXT ME FOR CLARIFICATION. Instead, I had to call THEN and ask them to bring my order upstairs. I told them that I have instructions in the notes and they didn't seem to understand what I wrote. They kept telling me there wasn't anyone downstairs and they couldn't get in the building when I have VERY clear and detailed instructions for EVERY Dasher that delivers to me. The instructions are in my notes on the app. Most Dashers get it right and don't have to call. But today, sheesh, these ppl were just plain stupid and rude. I am sick today and had to go find food. The guy came 10 minutes later, didn't apologize or anything. Instead, he told me he would, "air this whole place out." After the screaming match, we continued arguing through the app. They both threatened me through the app and called me names. I tried to inform DD, but they didn't want to hear me complaining and cursing. Instead, they told ME to be respectful. I'm done with y'all. I've had mishaps. I can usually let it go. This time, I can't. I will no longer use this service. You don't Vet your ppl. If the Dashers get mad and want to retaliate, what recourse do the customers have? They have OUR information and can come back to do harm. People are crazy and want to hurt people, especially when THEY did something wrong and instead of admitting their wrong, they want to change words around and take it out on YOU. I am done with DD. I've filed a BBB complaint. Do yourself a favor and use a different service. These people do not care about your well being. It's just about the dollars, like everywhere else. I don't appreciate having to go and find my food. I don't appreciate your ppl not reading clear instructions and then telling me about how I am cursing and Nad because THEY got it wrong. You are DAMN right I will curse. I am sick today and had no business out of bed. How would YOU feel? So F you DD. I WANT MY WHATEVER IS LEFT ON MY ANNUAL DASHPASS BACK. Let me go to Grubhub or Postmates. I'll do better research. We should be able to order food and not be threatened for our lives.

Hang out outside to watch your dasher take a picture of your food and leave with it, before confronting them. Typically you can still get your food, unless they ask for proof that your drivers license is your license. Or they scream rape. Door dash is a last ditch effort, good luck and be safe to all ordering from door dash. My lesson learned was always have a witness and bring a gun.

Site was a good idea but might as well be going under. Dashers have stolen my food and dozens of stores either screw up or cancel my orders lately. Only thing I get from customer service is a refund and "sorry for the inconvenience hope the refund helps!" Reasons for my orders being canceled typically amount to "sorry they're too busy to want your money and business, but too dumb to close the store in the app" none of which fixes the issue of my still not having food to eat.

I was using doordash consistently for over 2 yrs. About 4 yrs all together. Having problems last 2 months. Missing drinks, someone's order, missing food. Yesterday I was missing a salad, the driver told me to call CS and he would let them know. I was told from 1st CS rep(Ms I forgot I was on Mute)that it was MY issue and they will not bring the salad. No credit or refund since I having issues. NO it's your company that is having issues. Drivers can look at the ticket taped to the bag and can tell if it states drinks then they need to have a drink in their hand or a separate bag like McDonald. If it's 7 or 10 item and you hand me a bag that can fit in a clutch purse. So it is not MY issue when I'm paying MY money you the company to do THEIR job. I didnt want a refund or credits...I just wanted my salad. I canceled my door pass and deactivated my account so no 875 to 1500 per year Door Dash and no referral to friends and family on my end. I will tell all 7 of them that we broke up...over a salad. FYI if Door Dash is reading this, I keep receipts that were on the bags, take pictures and video myself breaking the seals and opening the bag. Just in case they want da smoke.

My food was cancelled without any explanation or communication. It took 4 attempts to their call centre to get an operator to talk to me. The other times the line went dead or it was a bad connection.
Anyhow, no food arrived but the money went out of my account and the operator said it had already been refunded. Then she said my payment had been voided before the money had gone but not according to my online bank statement. She kept telling me to refresh my browser.
Then it was, 'It will take 3 days for your refund to show up in your account'. She offered me a $20 voucher for my troubles, which worked its way down to $15 then to $10. She refused to accept that she had changed the amount. I told her that as our conversation was being recorded perhaps her manager should listen to it.
The same thing happened with another delivery company which was never resolved. I never went back to them.
If I don't get my refund next week I'll be contacting my bank to open up an investigation.
So, if this doesn't get resolved in my favour, it will be a case of another company losing another loyal customer.
I know they don't care, but they should.

First fix your app.it is horrible doordashing.
No foreign people you barely understand them.
Solving a problem by calling takes forever.
Remember if You don't invest in changes another company are doing it.
And you will be forgotten.

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.

At first door dash started out to be good but their fees are so high it's not even worth ordering using their app. During the pandemic times in early 202 they said free deliveries. We didn't get $#*!. This company needs to learn to be honest and really deliver some kinda value to its users.

Lyft drivers never have this problem because their job requires them to actually do their job. With DoorDash, I don't know if it's stupidity, laziness, or malicious intent, but 50% of the time the drivers are lost, and I think some of them are genuinely pretending. I live in a small, gated community, so 1), there's a huge sign in the front and the address I give leads directly to the building, which is why no lyft driver has ever had a problem finding it. However, some of these DoorDash drivers take it upon themselves to be as frustrating as possible, driving halfway into the small community and refusing to go further, claiming they are lost though there's a road still in front of them that would lead them to the building then begging me to come outside to get the delivery, blatantly ignoring my phone instructions to just go a certain direction, towards a certain street. This specific scenario has happened several times. Today I ordered breakfast from about 7:30 am and the estimated time was 21 min yet I didn't get the food until 9 am. She circled around the outside of community several times and after I clarified where the building was, I saw that she was there and she refused to go any further until I told her I would not come to pick it up. And on top of that, I was in contact with customer service, and then I called the dasher and it wasn't even a whole two minutes since the last time I had replied to the agent and she closed the chat. What the actual hell? I am never usually this upset over DoorDash, I usually brush it off but this is a pattern and it honestly HAS to be done on purpose. Some may use language barrier as an excuse, but most lift drivers in my area seem to be Hispanic or Haitian immigrants and they've NEVER had an issue finding wherever I was. I'm black and an immigrant myself so it's not racism. DoorDash drivers are blatantly lazy and malicious and they shouldn't make us tip BEFORE service just to constantly have this kind of behavior from the dashers. However I'll give it 2 stars instead of one for the 50% of drivers that actually do their job.

They add $2 to EACH ITEM ordered as compared to restaurant's menu prices, add a delivery fee AND a service fee, plus the driver's tip! It doesn't make sense to order from them, especially if the restaurant offers it's own delivery. You'll save money for each item, no service fee, and a smaller delivery fee.

Sometimes I've had to wait over an hour for an A&W order that's 15 minute drive from my house. I might as well just walk at that point. I have had only one good experience with door dash. It should be called DoorSlow.

I have used this service for awhile. I am a psychology major in the prowess of obtaining my masters degree. I used your service for a social experiment, which you failed miserably. While based upon the question, would I receive better service without the person knowing the reward(tip) they were going to receive. I only gave two tips out of the five I did not tip during ordering. I had one person literally throw the food at me, which half my order was missing from. Versus the usual good service I have received previously, when I tipped during when I placed my order. I also sent an email asking why I can not have access to the full menu of the restaurants that you provide, still weeks later, no response. I have since started ordering directly from the restaurants. Not only am I able to have access to the full menu, I can customize my order and it has on average cost me a minimum of $10.00 less for the exact order I purchased. Then with using your services. With technological advancement being what they are if you do not fix this issues I have doubt you will continue to be in business long term. I have NEVER made a complaint before, until now, due to your companies lack of response when I emailed you with these very concerns.

Think twice before using this service. Twice we have placed sizable orders only to find that they are careless with the care that they give the food to be delivered. Sauces are always in the bottom of the bag or overturned rendering the food much less palatable. When called upon to give account for this kind of service, they seem to not be willing to give a fair refund without hassles. I will not be using them again nor recommending them either.