• DonnaBellaHairExtensions

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Overview

DonnaBellaHairExtensions has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. DonnaBellaHairExtensions ranks 244th among Hair Extensions sites.

What reviewers want you to know

Positive highlights

  • I love the customer service from Donnabella and the hair quality is great!
  • I was sent a promo code to get 5% off my first purchase but it wouldn't work when I tried it...

Critical highlights

  • I am a new customer, first time ordering from this site.
  • the website would not accept my phone number several times.
How would you rate DonnaBellaHairExtensions?
Top Positive Review

“Love”

Melinda l.
6/28/16

Love the hair just very expensive. For the amount you get in one bundle you can get 3 times that at wholesale. But love the hair for my personal self.

Top Critical Review

“Absolutely horrible customer service!”

Jennifer B.
12/3/19

I ordered 4 packages of hair which was supposedly delivered yesterday according to their tracking number provided. It was not. After contacting customer service, repeatedly, I was basically told to contact USPS as it's not Donna Bella's responsibility to make sure that the hair is delivered, it's only their responsibility to get the order out. The customer service rep, Mikayla, was condescending acting as though she was doing me a favor instead of her job. She stated that I needed to wait 14 days after contacting USPS to see if the hair is found before they would offer a replacement. How is that helpful when I told Mikayla repeatedly that I have an appointment to have the hair installed in 3 days and my stylist is booked up for extensions through February. She suggested I order, and pay, again and pay extra for FedEx shipping. So they can rip me off for $200 worth of hair again? No thank you. What business uses USPS to ship $200 worth of merchandise without any insurance anyway? Not one that will be getting my business ever again. I strongly urge you to order your hair elsewhere as Donna Bella does not give a crap whether you get your hair or not.

Reviews (2)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23) promo code (15) credit card (10) quality hair (7) love donna bella (7) first time (17) order (99) phone number (3) black friday (4) hair colors (4)
Thumbnail of user melindal17
2 reviews
1 helpful vote
June 28th, 2016

Love the hair just very expensive. For the amount you get in one bundle you can get 3 times that at wholesale. But love the hair for my personal self.

Thumbnail of user jenniferb147
2 reviews
17 helpful votes
December 3rd, 2019

I ordered 4 packages of hair which was supposedly delivered yesterday according to their tracking number provided. It was not. After contacting customer service, repeatedly, I was basically told to contact USPS as it's not Donna Bella's responsibility to make sure that the hair is delivered, it's only their responsibility to get the order out. The customer service rep, Mikayla, was condescending acting as though she was doing me a favor instead of her job. She stated that I needed to wait 14 days after contacting USPS to see if the hair is found before they would offer a replacement. How is that helpful when I told Mikayla repeatedly that I have an appointment to have the hair installed in 3 days and my stylist is booked up for extensions through February. She suggested I order, and pay, again and pay extra for FedEx shipping. So they can rip me off for $200 worth of hair again? No thank you. What business uses USPS to ship $200 worth of merchandise without any insurance anyway? Not one that will be getting my business ever again. I strongly urge you to order your hair elsewhere as Donna Bella does not give a crap whether you get your hair or not.

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