• Donna Bella hair

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Overview

Donna Bella hair has a rating of 1.7 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Donna Bella hair ranks 313th among Hair Extensions sites.

  • Service
    16
  • Value
    16
  • Shipping
    16
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos

What reviewers want you to know

Positive highlights

  • And will always check to see if beauty depot.com has what I am looking for first.
  • Donna Bella Hair is great but their customer service and willing to help is even better..

Critical highlights

  • shopping experience is fine except that I cannot log into my account.
  • It says "get 5% off by entering name & email address" I did but the promo code was "not valid".
How would you rate Donna Bella hair?
Top Positive Review

“Excellent”

Maxston W.
4/11/21

I ordered my tape in hair extensions from the UK and they arrived via FedEx in 4 days. They were super easy to fit, 4 packs did a full head for me and the hair is great quality. I've been wearing hair extensions for 20 years and have had my fair share of disasters but these are up there with the good ones. I washed them in my normal shampoo and conditioner and the tapes are still strong and secure. Overall, I can't fault this hair or the service.

Top Critical Review

“Frizzy and awful hair”

Jacqueline M.
8/28/23

I bought Donna Bella clip in extentions a few month ago. I have been wearing extensions for about fifteen years.These r awful. The first few times I wore them they were fine and then they turned 2 frizz. I live in the desert so it is not humid. I have bald spots on the back of my head so I need them. They were about $200.00 and I am on Social Security so I have to use my old ones that wore out after 5 years. No one will answer my texts. So disappointed.

Reviews (27)

Rating

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Reviews that mention popular keywords

beauty depot (13) customer service (7) shopping experience (6) promo code (7) checkout process (3)
Thumbnail of user jacquelinemeers51
1 review
0 helpful votes
August 28th, 2023

I bought Donna Bella clip in extentions a few month ago. I have been wearing extensions for about fifteen years.These r awful. The first few times I wore them they were fine and then they turned 2 frizz. I live in the desert so it is not humid. I have bald spots on the back of my head so I need them. They were about $200.00 and I am on Social Security so I have to use my old ones that wore out after 5 years. No one will answer my texts. So disappointed.

Thumbnail of user stacyf193
1 review
1 helpful vote
June 9th, 2022

Worst hair ever! I paid $600 for the hair to turn pink after a week of wear. So the first set was stringy and turned pink. The exchanged them, the texture was a lot better, but they still turned pink. They were not washed and used a heat protector before applying heat to them. My hair dresser has tried everything to get the pink tint out with NO luck. Would not recommend to anyone. Wasted $600! Good thing my hair dresser and the salon will never use them again. There is too many other places to order from.

Tip for consumers:
Do your research, but so not order from Donna Bella. They would not help at all.

Products used:
Tape in blonde extensions.

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Thumbnail of user jackiej361
1 review
0 helpful votes
September 12th, 2023

I paid over $500 for 180g of real, Remy weft and k-tip extensions, but the hair I received feels very stringy and rough, like it's not real. Either this hair is damaged or synthetic. I loose well over 100 strands a day from having to constantly detangle it. The hair sticks to my skin and just overall feels awful.

Products used:
22 inch weft and k-tip Remy hair extensions

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Thumbnail of user emilyg491
2 reviews
2 helpful votes
May 2nd, 2020

This is ridiculous now. I've been waiting many extra days for my package. It was supposed to come tuesday like the other 2 pieces of hair did now it's still not here. I payed extra for 2-3 day shipping and this was last week. I am beyond upset. I have a hair appointment sunday and i need the hair and i still don't have it. Not only this but I had major issues when i purchased these too. I am very upset and want my package. Also the tracking number is invalid

Thumbnail of user jennyk272
1 review
3 helpful votes
February 15th, 2021
Verified purchase

I paid a lot of money for these Donna Bella extensions and then even more money to have them installed professionally. They begin to snarl after one week and it never went away. The snarls were awful and I eventually took them out after just three weeks. I couldn't take it anymore. It was like the hair started getting frizzy and snarly and it was awful. #hairextensions #microbeadhairextensions #remyhairextensions

Products used:
I link extensions

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Value
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Thumbnail of user sarahg553
1 review
2 helpful votes
April 26th, 2020

Next day/ fast shipping is a crock! If you want your hair to grow out before you get the extensions order from Donna Bella!

Thumbnail of user maf23
1 review
1 helpful vote
September 9th, 2022

Do not buy this item, unless you would like to wear clips, the hair is missing. I'm stuck with this but never again

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Thumbnail of user cindyw1137
1 review
0 helpful votes
November 4th, 2023

The wefts I received were poor quality,washed them one time with correct products and they are frizzy and broken. I contacted the company and they want me to answer a long questionnaire
And prove what I was saying … I've been a stylist and salon owner for over 35 years and I feel like this company does not stand behind the product

Products used:
Hair wefts

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Value
Shipping
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Thumbnail of user nicoleb1601
1 review
1 helpful vote
September 15th, 2021

Do not order from this company. Their shipping times are awful. I paid over 30 dollars for shipping and package protection (which you must buy in order to order) I called with concerns about my shipping times... after being hung up on 3 times before even speaking to someone the representative told me it was perfectly fine with the company if I never place another order with them again because I felt that for my cost to ship the package it should arrive faster than over a week shipping time. She said I'm lucky I'm getting the package when people wait over 3 weeks for even shipping details.

Thumbnail of user sarahs2160
2 reviews
3 helpful votes
February 19th, 2021

I paid $21 for 1 business day shipping. My package did not arrive in that time frame, they refused to refund me the cost of overnight delivery and customer service was flippant and rude when I requested a refund on the shipping cost. Which is did not receive. I will buy hair elsewhere from now on.

Tip for consumers:
Do not pay for faster shipping! They do not and will not refund shipping cost when your package does not arrive on time.

Products used:
Hair extensions.

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Value
Shipping
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Thumbnail of user kellyj335
1 review
0 helpful votes
December 12th, 2020

Okay hair, terrible tape. They started to fall out right after installed. Wouldn't really recommend.

Thumbnail of user lorindab3
1 review
2 helpful votes
October 27th, 2020

I purchased my hair and had it installed by a licensed professional with experience. This is my first time using Donna Bella hair. She toned my hair and washed with Sulfate free shampoo when she went to blend and cut the hair they slid out. The tape was mushy and a waste. My stylist called and spoke to them and they told her that you had to wait 48 hrs. Before toning and cutting. Their solution was to re-tab the hair and clarify it and do another install. This added extra expense that is very annoying and costly. I have had other brands installed and never had this issue. Very disappointing... Really look into other options.

Thumbnail of user maxstonw1
1 review
1 helpful vote
April 11th, 2021

I ordered my tape in hair extensions from the UK and they arrived via FedEx in 4 days. They were super easy to fit, 4 packs did a full head for me and the hair is great quality. I've been wearing hair extensions for 20 years and have had my fair share of disasters but these are up there with the good ones. I washed them in my normal shampoo and conditioner and the tapes are still strong and secure. Overall, I can't fault this hair or the service.

Products used:
Tape in hair extensions

Service
Value
Shipping
Quality
Thumbnail of user didsatisfiedc
1 review
0 helpful votes
February 14th, 2023

So disappointed the clip ins barely had any hair… no volume. After Applying all the clip ins in my hair, the hair was so thin…. You would need to buy two boxes and even then the clips wouldn't fit on anyone's head… that's too many clips… I won't be purchasing again.

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Thumbnail of user melissal1002
1 review
1 helpful vote
May 11th, 2021

Purchased tape ins, were fine. Purchased some clip ins to use in between tape in redos and they hurt my head. Tried them in one time and they weren't good. Tried to return and since I tried them on they won't accept them back. I didn't style them, color them and put them back in the packaging and still won't return. I won't be buying from them again

Tip for consumers:
Don’t buy if you aren’t sure about them

Products used:
Tape ins and clip ins

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Value
Shipping
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Thumbnail of user tarab591
1 review
0 helpful votes
March 21st, 2023

I know you guys or some of y'all have had a bad experience.well let me tell you mine I went to Sally's beauty supply and bought some Donna Bella hair extensions they are so thin the hair would not blend Sally's beauty supply would not give me a refund even thou it was the same day they said nothing was wrong with them. Even though I couldn't show them because they wouldnt open the other boxes. So if you can't open the boxes then how the hell would you know that was how they were supposed to look so I contacted Donna Bella hair online and communicated with them through an email they sent me brand new hair extensions that are absolutely perfect and I got them within 4 days I am so pleased my advice is do not buy hair extensions from Sally's beauty supply I would always go through the company this hair is amazing I have put product on it toned it and it's still soft I love them so much

Tip for consumers:
Always go through their company

Products used:
Hair extensions and I bought them from Sally's beauty supply and they would not give me a refund but the company sent me brand new ones and they are perfect

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Value
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Thumbnail of user chantels26
1 review
1 helpful vote
March 29th, 2021

Is there a number for Bella Donna because i looked at my banking account and i was charged for two straitening irons and i only purchased one im beyond PISSED HELP ME PLEASE

Tip for consumers:
Dont care

Products used:
Flat iron

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Value
Shipping
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Thumbnail of user isabelp134
1 review
0 helpful votes
March 31st, 2023

All my hair melted. Do not buy horrible quality. When I tried contacting them they did not do anything to fix this issue

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Thumbnail of user marguerted
2 reviews
1 helpful vote
June 14th, 2022

They take your money but your extensions never come, that how they operate, so do not order from them and their hair is not that good!

Tip for consumers:
Do not order from this Company

Products used:
I links

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbh99
1 review
2 helpful votes
October 1st, 2020

I ordered my extensions on 9/16. I received an email with a tracking number and was told it shipped and I will receive my order on 9/19. I emailed them on 9/23 they told me there is nothing they can do. I emailed them again on 9/28 and they advised they shipped here is the tracking number. It is now 10/1 and after a cancelled hair appointment and my other extensions already taken out I have an event to go to and am pretty sure they aren't going too arrive in time. I'm out over 100$ and not one person will help me. I am beyond annoyed and advised I wanted them to ship out new ones ASAP or refund my money and have not heard back. Very very disappointed with how this is being handled. I have super thin hair due to cancer treatments and really was looking forward to having these. Very very horrible way to treat customers.

Thumbnail of user mg626
1 review
1 helpful vote
December 6th, 2019

I ordered my hair on Cyber Monday to take advantage of the sale., I paid $19 for 2 day fedex. I never got a tracking number and called on Wed. They said it would be to me no later than Friday. I then received a fake FEDEX tracking number and when I tried to track it FEDEX said they print a label and never send you the product and that they do this and blame them for losing the package. I have called, emailed and texted and no one has written me back. Im out $150 and now FEDEX cancelled that tracking number. This is the second time they did this to me and definitely the last.

Thumbnail of user meghanb73
1 review
8 helpful votes
November 2nd, 2020

I don't usually do reviews. But I see so many negative reviews I feel the need to give mine!
I have been using Donna Bella tape in extensions for almost 5 years now. I have very fine hair. And use it for thinkness... with that said. I always get my hair on time. I always pay extra for 2day and always gets here on time... the quality is amazing... I truly believe if you rest the extensions like you would your own hair they last much longer. I but new hair once maybe twice a year depending on my lifestyle during those months (beach, sweat, mom life, or if I cut them or want longer hair). I love this brand and the hair it's amazing my hair dresser has switched over as well. She was very impressed with the quality. And I have five friends who use this brand now!
While I do believe consistency is key which is why this brand has lots of net comments. They clearly might not be consistent for some. But to say the product isn't great would be a shame. Because hair is a great quality.

Thumbnail of user suzanj14
1 review
0 helpful votes
October 16th, 2020

I placed an order on the 28th of September, I received it on October 1st. As soon as I got my extensions and replacement tape, I knew I had to return it. The extensions were only 10 pieces when I thought it was a full head of hair. No where on the website did it say how many pieces of extension you are given. It is made to look like you are getting enough hair for your full head. Also the "platinum" blonde color is super yellow. Hey sent me a return label and I got the package in the mail on October 2nd. They said it took until October 13th to receive my order. When I called on the 14th to ask about my return. I was told they just received my return and it could take 2-3 days to process the return and get my refund once they get the product. I emailed them on October 16,3 days after they received the product and said It might not be processed until Monday. I am sorry, but you took my money immediately. Idk why it took so long to get mailed to them, or if they are lieing, but 14 days to receive a refund is a but ridiculous to me. I just want to warn everyone that if you are not happy with your product, don't expect a refund quickly.

Tip for consumers:
Do not trust the pictures and read the reviews. Try to find somewhere where it says exactly and how much you are getting. And if you have to return something, don't expect to see your money for a while.

Products used:
None. I sent everything back.

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Value
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Thumbnail of user staceyr85
1 review
3 helpful votes
June 6th, 2019

I was so excited to try the new hair extension. I ordered them and they arrived quite promptly. I had them fitted on Saturday and when i came to wash them for the first time, 5 extensions i. E 10 tapes just slid out of my hair! Their response"may have been a manufacturing error" and their way of putting right - "We will send you some extra tapes" all well and good except I bought them whilst on vacation in California and I live in England, so not only would I have to wait some time, I'd probably have to pay import fees! No mention that I had wasted a large amount of money having them installed, cut and blended and would then have to pay again for the same service. My advice - shop somewhere that doesn't just want your money. I have emailed them telling them I am unhappy and received no response to my last email.

Tip for consumers:
Don't. Use another company who doesn't just want your money and then doesn't reply to your e-mails.

Products used:
Tape Hair Extensions

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Value
Shipping
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Thumbnail of user kathyb435
1 review
5 helpful votes
June 13th, 2019

I have been a customer for over 10 years. The past two orders of I links have came apart in my head losing all the hair only leaving the only the tip. Apparently they are trying to save money, going up on prices and sending out poor quality hair After 10 years Moving on to a better company

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