• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.87 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and free pizza problems. Domino's Pizza ranks 147th among Food Delivery sites.

  • Service
    153
  • Value
    140
  • Shipping
    85
  • Returns
    80
  • Quality
    135
Positive reviews (last 12 months): 12.2%
Positive
12
Neutral
4
Negative
82
118
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have no customer service for me to call or email.
How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Worst pizza for the price and quality”

Mary M.
2/26/24

Today we went to Domino's and ordered a thin crust pepperoni I think they forgot the cheese that was so crispy it almost cut my tongue & the price was ridiculous. I went on the app and tried to do the domino's $6.99 deal but it's not very user-friendly. The guy in the store told me maybe next time you can do it. I could've gotten a large pizza with everything on it for that $17. They charged me for a 12 inch one topping no cheese pizza. I will never go back …..

Reviews (411)

Rating

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user marym7812
1 review
0 helpful votes
February 26th, 2024

Today we went to Domino's and ordered a thin crust pepperoni I think they forgot the cheese that was so crispy it almost cut my tongue & the price was ridiculous. I went on the app and tried to do the domino's $6.99 deal but it's not very user-friendly. The guy in the store told me maybe next time you can do it. I could've gotten a large pizza with everything on it for that $17. They charged me for a 12 inch one topping no cheese pizza. I will never go back …..

Thumbnail of user robk445
1 review
0 helpful votes
January 16th, 2024

…ordered the 2 for $6.99 ea yesterday (1/15/24). I hadn't ordered pizza in years, and was stunned by the overall lack of quality. I ordered the hand-rolled pie, got something akin to newspaper-thin crust, meager sauce, very little toppings, and non-existent flavor…compared to chain-pizza from years ago, it was a dramatic disappointment and a complete waste of money…never again; I guess you get what you pay for (maybe?)…

Products used:
Pizza

Service
Value
Quality
Thumbnail of user bjf2o61
1 review
0 helpful votes
March 29th, 2024

The man who delivered my pizza. He was so snarky, and was poised to write in my tip because it wasn't in the receipt. So pushy and unfriendly.
He left me confused and insulted. I'll never order from them again. I don't want some stranger making me feel bad.

Service
Value
Quality
Thumbnail of user andrewf1235
78 reviews
86 helpful votes
December 31st, 2023

Very appealing and good food. Fast delivery and friendly service as well.

We will be ordering again.

Good Job!

Tip for consumers:
Excellent.

Products used:
Chicken Wings & Pizza

Service
Value
Quality
Thumbnail of user elijuawont
1 review
0 helpful votes
January 25th, 2024

Is this how your pizza made haven't been here in a while but don't remember it being like this...heard it's the new $#*! pizza 🤔🤔😁

Tip for consumers:
Pizza had juice

Thumbnail of user symkowskij37476
1 review
0 helpful votes
January 6th, 2024

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Tip for consumers:
No

Products used:
Pizza

Service
Value
Quality
Thumbnail of user ahlano
1 review
0 helpful votes
November 10th, 2023

I ordered online order my order was late 30 minutes after I was told to wait with rewards of extra pizza. After waiting they charged their extra pizza with a sauce that I don't like. After I got home found out the pizza was wrong my kids Frind don't eat the ingredients on it. Call the place, the answer was with no consideration come back make sure bring the olde pizza with you.
I was forced to order pizza for my party from Pizza Hut it was fast and fresh.

Thumbnail of user davidb11543
1 review
0 helpful votes
February 10th, 2024

I would like to say that it is sad that yah can't deliver pizza 15 minutes away from my house. SAD!

Service
Value
Shipping
Quality
Thumbnail of user jackp1084
1 review
0 helpful votes
January 27th, 2024

Ordered a lg. Pie with extra cheese. Brought it home.it was burned to a crisp! Called and said we'll make a new one. Picked up the new one. Less burned but the cheese on top was hard like crunchy something.
Unedible. Thought to bring it back, no totally disgusted.
No more Dominoes for me.

Thumbnail of user rickd749
1 review
0 helpful votes
January 13th, 2024

I have "unsubscibed" numerous times and now getting twice as many.
Have to report this nonsense. Never doing business with them anymore.

Service
Value
Shipping
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Thumbnail of user mariahf49
2 reviews
1 helpful vote
October 27th, 2023

I hear too many stories of ex employees talking about and showing health food hazards all over the country from domino's, so it seems to be common. Mold, rat $#*!, dough being left out or next to cleaning supplies, sauce in gross buckets. These kitchens are filthy! The pizza is always bland and soggy anymore. Nothing is ever made fresh. You can just tell its filthy in there. I would rather spend $20 on a pizza elsewhere than risking getting sick from your food. You used to be good 8 years ago

Products used:
Pizza and apps

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyr285
1 review
0 helpful votes
January 27th, 2024

It has takin over 2 hours to receive my order. I have called and was on hold for 16.16 min and no one ever picked up. I will not be ordering from this Domino's again.

Thumbnail of user williamg3350
1 review
0 helpful votes
February 8th, 2024

I had ordered a pizza...the order didn't go thru.this was for the big game... and then they sent me a coupon code to "fix things" two weeks later. The coupon code did not work! And the store said they could nothing about it. Dominos has the worst customer service on the planet.!

Tip for consumers:
Never order from this horrrible company

Products used:
pizza

Service
Thumbnail of user olafimihane
6 reviews
0 helpful votes
September 4th, 2020

The service is great, their customers relationship is awesome, they well organized and great pizza, beautiful environment

Thumbnail of user deborahh2634
1 review
0 helpful votes
March 11th, 2024

So when I see that price with all that food I'm thinking liars. I won't order from u again and the pizza sixrd.

Thumbnail of user pamelaj1435
1 review
0 helpful votes
January 31st, 2024

Went in to a location on Merrimac Trl in Williamsburg Va. We ordered online a head of time get there they tell us 15 minutes ok. Know one could find our order. A hour or more later still no food. Finally we got our food. The cheese was not melted at all. It was like they warmed it up. The worst experience ever. And we got the $19.99 by the time we left there it was $30. Mo one could explain why. Other people coming out with the same deal and less money. I need a refund. I will blog this location until something is done in my favor. I will tell all my family and friends about this place. Can someone please contact me at *******@hotmail.com please thanks

Products used:
Promotion for $19.99

Service
Value
Shipping
Returns
Quality
Thumbnail of user childers.dchilders.david1
1 review
0 helpful votes
December 8th, 2023

So I have been ordering delivery fromDomino's Pizza in Ringe, NH for 1.5 years now and attempted to order food today because I'm finally was able to eat solid food.
Well I ordered some pasta, took my card and everything was set just like every order that I've placed in the past.
I get a call from the manager Erin that was 20 minutes later saying that they can not deliver to my address because it was out of their delivery area!
So I looked at the map of the blue line she sent and it is like 1 second from my house!
Obviously past management totally understood the delivery issues and accommodated me by making money which is a great business move since they would not loose any money.
When she called me we argued back and forth about the distance that was only 6 minutes away...
She sent me screenshots of the cut off line and I sent her the breakdown of where it was going to be delivered.
I'm so done with Domino's from now on and thank you to Jaffrey Pizza Barn for being an amazing new place to go to!

Thumbnail of user garrettp79
3 reviews
0 helpful votes
October 21st, 2022

Great customer service today after getting my pizza wrong they delivered new one within 10min and still very hot. Thanks

Thumbnail of user sherrya494
1 review
0 helpful votes
September 24th, 2023

My delivery man, Bobby Callaway from Lafayette parkway in Lagrange Ga is an angel! It's my grand babies first time in a hotel. He came, everything was perfect, he was so nice! He found out it was her birthday and gave her 5 dollars and she literally was so excited! It was the Best gift ever. He doesn't know her or me, but wanted to make her birthday special! So not only was everything Perfect! He was perfect and so kind! Thank you Bobby Callaway! You're so special! God bless!

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Thumbnail of user melissae961
2 reviews
1 helpful vote
November 5th, 2023

This will be the last time I ever order from Domino's Judson. Poor quality! Food sucked.
Philly steak sub was cold and looks like someone sat on it, Chicken wings cold, and cinnamon sticks cold also. WHAT HAPPENED TO GOOD SERVICE SO CUSTOMERS WILL RETURN...SUCKS JUST LIKE THIER FOOD.

Thumbnail of user lawrences1014
1 review
0 helpful votes
January 30th, 2024

Domino's you have fallen off since you open again here in ft payne I have never had such a nasty $#*! pizza! Did y'all bake it in SALT.

Thumbnail of user kelliw181
1 review
1 helpful vote
September 27th, 2023

This is the absolute worst store ever! Online ordering system never works or the phone. They just hang up on you instead of answering it. Then you get there to order and they are out of pan pizza!?!? Why did you even ask what kind of crust if you only have one? Finally get it home $39. Dollars later and my dog will not even eat it! Terrible not ever going back! Oh yeah and the lacy at the window hates her job too

Service
Value
Quality
Thumbnail of user michaelrohricht
1 review
0 helpful votes
January 1st, 2024

I placed a $93 dollar on line pizza order for my disbled daughter and her family.

The order was paid for by credit card. The order was confirmed via a email receipt.

The driver delivered the order. The driver requested my daughter pay for the order. She called me. I texted a copy of the order showing pizza paid for at time of order. My daughter showed paid receipt to driver. Driver said he had to call his manager. After 35 minutes and multiple phone calls Eagan Minnesota Dominoes picked up the phone and driver was told to return with pizza. Driver argued with his manager saying they have a paid receipt and no order goes out over $50 without being paid for first.

When I was told the driver did not leave the pizza, I made seven phone calls to store. No answer!

I called corporate Dominoes and got a robot to text me back. It was new years day.

Dominoes is horrible!

Thumbnail of user emilyr1146
1 review
0 helpful votes
June 23rd, 2023

I had a great experience at Bridgeport dominos not only the costumer service was great the assistant manager Gavin was super friendly and made my pizza perfect! Will be back again due to the cleanses of the store and feeling welcomed as soon as I walked in and was greeted with hi welcome to dominos!

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Thumbnail of user towhidashraf
1 review
0 helpful votes
December 25th, 2023

Hi, It was a very bad experience on the Christmas Eve at 943 1st Ave. NY *******, After ordering our 2 large pizza and 1 small with large Coca-Cola and a small sprite at 10:57 pm and the price was $65.37 And we received our food with drinks at 11:17pm. Everything was nice and fine. But while asked for CUP/Glass the staff said we don't have any Cup/glass. We requested once again and two of were very rude with me and said we can't provide any glasses or cups, please leave the store and shouted with me. Without the Cup how could we drink? We told them we need to talk with supervisor or manager. The man said he is the supervisor and told us to go and do whatever you want. This is not acceptable from a your long established store. We were disappointed about the behaviour and my 9 years son was with me. He was scared and crying for his pizza. Due to my kids I took the order and leave the place. My question was if you don't have any cups then we why you took our orders with drinks? Why not you told earlier that you don't have anymore cups and plates also.

Products used:
Pizza

Service

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