• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.87 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and free pizza problems. Domino's Pizza ranks 145th among Food Delivery sites.

  • Service
    153
  • Value
    140
  • Shipping
    85
  • Returns
    80
  • Quality
    135
Positive reviews (last 12 months): 12.2%
Positive
12
Neutral
4
Negative
82
118
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have no customer service for me to call or email.
How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Worst pizza for the price and quality”

Mary M.
2/26/24

Today we went to Domino's and ordered a thin crust pepperoni I think they forgot the cheese that was so crispy it almost cut my tongue & the price was ridiculous. I went on the app and tried to do the domino's $6.99 deal but it's not very user-friendly. The guy in the store told me maybe next time you can do it. I could've gotten a large pizza with everything on it for that $17. They charged me for a 12 inch one topping no cheese pizza. I will never go back …..

Reviews (411)

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user anrgtact
1 review
0 helpful votes
March 19th, 2024

The gal who checked me out tonight said nothing to me so I said, "what, no hello?" She just stared me, didn't thank me or anything. I know I don't know her. What a crummy employee. She works at the Caldwell Idaho store on Cleveland Blvd.

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Thumbnail of user dariiac
2 reviews
0 helpful votes
February 20th, 2024

I have been a regular customer of Domino's Pizzeria for a long time and have always appreciated their high quality products and prompt delivery. However, I have to express my disappointment lately regarding the quality of the products.

It's very sad to say that the taste of the pizza that I loved so much has become much weaker compared to what it used to be. Recent orders I've made have left me dissatisfied: the dough seems flatter and tasteless, and the filling isn't as juicy and flavorful as before. This is disappointing, especially since fast delivery has been one of Domino's key selling points.

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Thumbnail of user andrewl1977
2 reviews
0 helpful votes
August 19th, 2023

I actually don't mind Domino's pizza from time to time but for me and my experience ordering over the years is that delivery and carry out prices (on the same product) drastically changes, and the drivers (not totally their fault) are too busy fulfilling other stops and once I receive my food I look at my watch and say "huh, could've got it myself (sooner and would've been a bit less expensive) especially if you're close to one (Domino's restaurant)

Overall the food is ok

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Thumbnail of user karena1826
1 review
0 helpful votes
September 26th, 2022
Verified purchase

We ordered 2 med. Pies on Hawaiian style the other 6 cheese The Hawaiian was delicious but the cheese was awful and rubbery. Never again. I paid $32. After I realized I could have gotten them for $6 99 ea. I hope the owner of Waseca store enjoys the profit! Will not order again

Products used:
Hawaiian Pizza

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Thumbnail of user mabelb44
1 review
0 helpful votes
November 15th, 2022

The delivery person was supposed to do a no contact delivery. But he did not, he knocked on the door and handed it to me.

Thumbnail of user annmarieg41
1 review
0 helpful votes
April 1st, 2023

I order a thin crust pizza for delivery, got the wrong pizza, call store to report female attendant was cold and state sorry I cannot help you and no Manger or supervisor is available to talk to you. This is the worse costumer service I have come across my many years shopping with Domino pizza. I live in BC and this is in calgary NW 1050 centre st. Never ever go to this store they will let you suffer snd die for hunger, no empathy, poor customer service.

Thumbnail of user turtles3
1 review
0 helpful votes
December 14th, 2020

Pizza sauce: cheese ratio is grand. I prefer goatloads of cheese and dominos delivers on that front. The service? Godspeed. But the chicken wings? The sauce tastes like it's a mix of sweet and sour sauce from panda garden and your typical frank's hot sauce. That sweetness ain't right. The meat belongs off of my obese-COPD-psoriasis-reeking grandfather who drinks in the bathtub. Please, for the love of satan, take care of these chicken wings and dress them right
- everyone

Thumbnail of user dorothyg90
2 reviews
6 helpful votes
August 14th, 2019

My friend and I came to Domino's Pizza at the one at 163 Old Colony Ave on Friday, 12/7/2019 in the afternoon around 5 PM. We ordered pizza and pasta total cost usd 68,90.40 minutes after we were seated, our tepid food arrived. I had to ask for more water, and our server never returned to check on our meal, and we had to flag her down to get our check. Every table around us was seated and eating within 10 minutes. Very disappointed overall as we had been looking forward to this.

Thumbnail of user irenet23
4 reviews
3 helpful votes
March 20th, 2019

Being ordering ur pizza for a long time. Cuz delivery is fast and your deals are always there to cheer client up, but unfortunately, lately its been a second time when ur deluvered food was not just raw.

Thumbnail of user andrewh168
6 reviews
14 helpful votes
August 29th, 2017

Love dominos pizza their menu is excellent and they are fast but the price is totally unacceptable £10+ for a pizza is too much

Thumbnail of user scottr755
40 reviews
51 helpful votes
January 29th, 2020

The local store is much improved since they replaced the terrible management staff. Domino's as a corporation at least the web side of it is absolutely horrible. They deploy tracking cookies and other underhanded data collection tools that if you block, you can't complete your order. I use uMatrix and can see all the unnecessary connections being made to other domains. This is entirely unacceptable to me and I can't even imaging what their application collects. Also because of all that their website is unnecessarily difficult to use just to order a simple pizza.

The food has gotten much better from Domino's as a whole which is the only reason they are getting 3 stars and not just one. Their prices are too high for what you get and they raise them to extreme levels to make their coupons and saving look better. On top of it all their piece of the pie rewards program the free pizza cost still cost $1.50 because I wanted a certain crust. That was while ordering 3 other pizzas as well.

Tip for consumers:
Use their coupons and don't add extra sides. Watch their app and website because they collect all data they can. I use a clean virtual machine before going on their site.

Products used:
By shipping I mean delivery it is a local pizza place after all besides the corporation behind them of course. Nothing was shipped just delivered. Haven't had to return a pizza recently. The pizza's been eaten so no photo's unfortunately but my supposed free pizza did cost $1.50 because I wanted a second topping.

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Thumbnail of user tanyas571
1 review
0 helpful votes
July 2nd, 2021

I LIKE THE PIZZA. IT IS ALWAYS LAST CHOICE DUE TO ORDERING DIFFICUTY. REWARDS SYSTEM MAKES YOU JUMP THROUGH TOO MANY WORSE THAN HOME DEPOT. CAN'T ORDER AS A GUEST WITH A CC. TOO MUCH TROUBLE, JUST MAKE ORDERING EASY.

Thumbnail of user johnw1250
2 reviews
1 helpful vote
June 28th, 2018

They come fast but the pizza is horrible. Only order this if your drunk or broke. Blah blah blah blah blah blah

Thumbnail of user ethanc37
4 reviews
4 helpful votes
December 22nd, 2017

I usually am not nitpicking while I'm HANGRY but domino has not been the same. The dough has thick leaving no room for the topping or the sauce!

Thumbnail of user karthic6
3 reviews
42 helpful votes
June 11th, 2015

I ordered over the phone. Ordered 1 pizza and Cinn Sticks. Get to the window and the girl hands me the pizza but nothing else. I mention I also ordered cinn sticks and she goes to the back and this man comes back with an attitude telling me he's the one who took the order and it would be a 10 min wait for Cinn Sticks if I wanted any. The whole reason for calling ahead is so that I DON'T HAVE TO WAIT! My special needs son in the back seat was upset that he wouldn't be getting cinn sticks.

I decide instead that I will use my coupon for free parm bites instead and we can see in the back and the guy is yelling to another working about US and the CINN STICKS! How RUDE! It was HIS FAULT and he's mad at us?! Seriously?! She tells us to go to the next window where I HAD TO ASK FOR MY CHANGE AND RECEIPT! I don't plan to ever go to this Dominos ever again! They just lost a good customer! P.S. I am NOT upset with the cashier. She was very nice to us the whole time.

Thumbnail of user rsteven.hamburg
1 review
0 helpful votes
September 1st, 2023

Start with the bad, that's what everyone always wants to hear when you have both.
Bad, the pizza, which is Really unfortunate when that's the reason you call them. I ordered a veggie with hamburger and no olives. It came with no olives, but it did have spinach, cool, some crushed tomato, okay, a couple pieces of onion, so I can't say none, and that was it. I expected a little bell pepper, maybe some mushrooms, maybe a few more onions. Oh well.
The good. The crust. They have Coke, not Pepsi, the wing sauce. The wings themselves? Meh. Maybe they belong with the bad? The staff was really nice people.
So that's it. I'll go back to Pizza Hut. I tried this place. Done.

Thumbnail of user mikee163
2 reviews
0 helpful votes
June 30th, 2018

I mean my order was correct which was a surprise, but, it just didn't taste right. It used to taste so much better.

Thumbnail of user connieb84
2 reviews
3 helpful votes
April 26th, 2017

Returned1st let me say I LOVE THE PIZZA. Went in ordered my pizza. Told them I would return. Cashier says pick it up in drive thru. Ok I say. So 30 mins later I returned, we waited at the window the pick up cashier says pull over ill run it out to you. Ok I said. Well guess she got busy she never came, I went in and picked up the pizza. I told the girl you forgot about us. she said she could not do anything she was at the window. Please... tell someone to run it out next time or don't promise you do it.

Thumbnail of user joer1371
3 reviews
2 helpful votes
March 5th, 2023

For a national pizza chain, I would consider the food to be OK, but their service sucks! I like that they can actually get the thin crust to come out crunchy, where most restaurants thin crust come out soggy in the middle. My biggest problem is that 90% of the time I have to wait 1 1/2 to 2 hours to get my pizza and that's carry out! Now, if I can only find a different pizza place that can make a crunchy thin crust? I live in Goshen, IN.

Thumbnail of user charlys14
1 review
0 helpful votes
August 17th, 2020

Ordered Supreme. With thin crust. Only about 1/4 of pieces had a VERY thin slice of Green Pepper. Disappointing. Generally speaking, a light hand with any of the toppings.

Thumbnail of user yoannad
4 reviews
15 helpful votes
July 26th, 2020

Prices are too high for the medium quality of the ingredients that are used to prepare the pizzas. The Philadelphia filled crust is an amazing idea though :)

Thumbnail of user susanr2649
2 reviews
0 helpful votes
July 11th, 2022

I think that when you order a thin crust pizza when you get extra cheese on it the cheese should be actually falling off the crust because it is so thin. It was the worst thing crust pizza I had ever got I took pictures of it.

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About the business

Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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