• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.81 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and free pizza problems. Domino's Pizza ranks 148th among Food Delivery sites.

  • Service
    152
  • Value
    139
  • Shipping
    85
  • Returns
    80
  • Quality
    134
Positive reviews (last 12 months): 11.9%
Positive
12
Neutral
5
Negative
84
118
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have no customer service for me to call or email.
How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Worst pizza for the price and quality”

Mary M.
2/26/24

Today we went to Domino's and ordered a thin crust pepperoni I think they forgot the cheese that was so crispy it almost cut my tongue & the price was ridiculous. I went on the app and tried to do the domino's $6.99 deal but it's not very user-friendly. The guy in the store told me maybe next time you can do it. I could've gotten a large pizza with everything on it for that $17. They charged me for a 12 inch one topping no cheese pizza. I will never go back …..

Reviews (410)

Rating

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Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user marym7812
1 review
0 helpful votes
February 26th, 2024

Today we went to Domino's and ordered a thin crust pepperoni I think they forgot the cheese that was so crispy it almost cut my tongue & the price was ridiculous. I went on the app and tried to do the domino's $6.99 deal but it's not very user-friendly. The guy in the store told me maybe next time you can do it. I could've gotten a large pizza with everything on it for that $17. They charged me for a 12 inch one topping no cheese pizza. I will never go back …..

Thumbnail of user robk445
1 review
0 helpful votes
January 16th, 2024

…ordered the 2 for $6.99 ea yesterday (1/15/24). I hadn't ordered pizza in years, and was stunned by the overall lack of quality. I ordered the hand-rolled pie, got something akin to newspaper-thin crust, meager sauce, very little toppings, and non-existent flavor…compared to chain-pizza from years ago, it was a dramatic disappointment and a complete waste of money…never again; I guess you get what you pay for (maybe?)…

Products used:
Pizza

Service
Value
Quality
Thumbnail of user ahlano
1 review
0 helpful votes
November 10th, 2023

I ordered online order my order was late 30 minutes after I was told to wait with rewards of extra pizza. After waiting they charged their extra pizza with a sauce that I don't like. After I got home found out the pizza was wrong my kids Frind don't eat the ingredients on it. Call the place, the answer was with no consideration come back make sure bring the olde pizza with you.
I was forced to order pizza for my party from Pizza Hut it was fast and fresh.

Thumbnail of user jackp1084
1 review
0 helpful votes
January 27th, 2024

Ordered a lg. Pie with extra cheese. Brought it home.it was burned to a crisp! Called and said we'll make a new one. Picked up the new one. Less burned but the cheese on top was hard like crunchy something.
Unedible. Thought to bring it back, no totally disgusted.
No more Dominoes for me.

Thumbnail of user rickd749
1 review
0 helpful votes
January 13th, 2024

I have "unsubscibed" numerous times and now getting twice as many.
Have to report this nonsense. Never doing business with them anymore.

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Thumbnail of user mariahf49
2 reviews
1 helpful vote
October 27th, 2023

I hear too many stories of ex employees talking about and showing health food hazards all over the country from domino's, so it seems to be common. Mold, rat $#*!, dough being left out or next to cleaning supplies, sauce in gross buckets. These kitchens are filthy! The pizza is always bland and soggy anymore. Nothing is ever made fresh. You can just tell its filthy in there. I would rather spend $20 on a pizza elsewhere than risking getting sick from your food. You used to be good 8 years ago

Products used:
Pizza and apps

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyr285
1 review
0 helpful votes
January 27th, 2024

It has takin over 2 hours to receive my order. I have called and was on hold for 16.16 min and no one ever picked up. I will not be ordering from this Domino's again.

Thumbnail of user williamg3350
1 review
0 helpful votes
February 8th, 2024

I had ordered a pizza...the order didn't go thru.this was for the big game... and then they sent me a coupon code to "fix things" two weeks later. The coupon code did not work! And the store said they could nothing about it. Dominos has the worst customer service on the planet.!

Tip for consumers:
Never order from this horrrible company

Products used:
pizza

Service
Thumbnail of user deborahh2634
1 review
0 helpful votes
March 11th, 2024

So when I see that price with all that food I'm thinking liars. I won't order from u again and the pizza sixrd.

Thumbnail of user pamelaj1435
1 review
0 helpful votes
January 31st, 2024

Went in to a location on Merrimac Trl in Williamsburg Va. We ordered online a head of time get there they tell us 15 minutes ok. Know one could find our order. A hour or more later still no food. Finally we got our food. The cheese was not melted at all. It was like they warmed it up. The worst experience ever. And we got the $19.99 by the time we left there it was $30. Mo one could explain why. Other people coming out with the same deal and less money. I need a refund. I will blog this location until something is done in my favor. I will tell all my family and friends about this place. Can someone please contact me at *******@hotmail.com please thanks

Products used:
Promotion for $19.99

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Value
Shipping
Returns
Quality
Thumbnail of user childers.dchilders.david1
1 review
0 helpful votes
December 8th, 2023

So I have been ordering delivery fromDomino's Pizza in Ringe, NH for 1.5 years now and attempted to order food today because I'm finally was able to eat solid food.
Well I ordered some pasta, took my card and everything was set just like every order that I've placed in the past.
I get a call from the manager Erin that was 20 minutes later saying that they can not deliver to my address because it was out of their delivery area!
So I looked at the map of the blue line she sent and it is like 1 second from my house!
Obviously past management totally understood the delivery issues and accommodated me by making money which is a great business move since they would not loose any money.
When she called me we argued back and forth about the distance that was only 6 minutes away...
She sent me screenshots of the cut off line and I sent her the breakdown of where it was going to be delivered.
I'm so done with Domino's from now on and thank you to Jaffrey Pizza Barn for being an amazing new place to go to!

Thumbnail of user melissae961
2 reviews
1 helpful vote
November 5th, 2023

This will be the last time I ever order from Domino's Judson. Poor quality! Food sucked.
Philly steak sub was cold and looks like someone sat on it, Chicken wings cold, and cinnamon sticks cold also. WHAT HAPPENED TO GOOD SERVICE SO CUSTOMERS WILL RETURN...SUCKS JUST LIKE THIER FOOD.

Thumbnail of user lawrences1014
1 review
0 helpful votes
January 30th, 2024

Domino's you have fallen off since you open again here in ft payne I have never had such a nasty $#*! pizza! Did y'all bake it in SALT.

Thumbnail of user kelliw181
1 review
1 helpful vote
September 27th, 2023

This is the absolute worst store ever! Online ordering system never works or the phone. They just hang up on you instead of answering it. Then you get there to order and they are out of pan pizza!?!? Why did you even ask what kind of crust if you only have one? Finally get it home $39. Dollars later and my dog will not even eat it! Terrible not ever going back! Oh yeah and the lacy at the window hates her job too

Service
Value
Quality
Thumbnail of user michaelrohricht
1 review
0 helpful votes
January 1st, 2024

I placed a $93 dollar on line pizza order for my disbled daughter and her family.

The order was paid for by credit card. The order was confirmed via a email receipt.

The driver delivered the order. The driver requested my daughter pay for the order. She called me. I texted a copy of the order showing pizza paid for at time of order. My daughter showed paid receipt to driver. Driver said he had to call his manager. After 35 minutes and multiple phone calls Eagan Minnesota Dominoes picked up the phone and driver was told to return with pizza. Driver argued with his manager saying they have a paid receipt and no order goes out over $50 without being paid for first.

When I was told the driver did not leave the pizza, I made seven phone calls to store. No answer!

I called corporate Dominoes and got a robot to text me back. It was new years day.

Dominoes is horrible!

Thumbnail of user towhidashraf
1 review
0 helpful votes
December 25th, 2023

Hi, It was a very bad experience on the Christmas Eve at 943 1st Ave. NY *******, After ordering our 2 large pizza and 1 small with large Coca-Cola and a small sprite at 10:57 pm and the price was $65.37 And we received our food with drinks at 11:17pm. Everything was nice and fine. But while asked for CUP/Glass the staff said we don't have any Cup/glass. We requested once again and two of were very rude with me and said we can't provide any glasses or cups, please leave the store and shouted with me. Without the Cup how could we drink? We told them we need to talk with supervisor or manager. The man said he is the supervisor and told us to go and do whatever you want. This is not acceptable from a your long established store. We were disappointed about the behaviour and my 9 years son was with me. He was scared and crying for his pizza. Due to my kids I took the order and leave the place. My question was if you don't have any cups then we why you took our orders with drinks? Why not you told earlier that you don't have anymore cups and plates also.

Products used:
Pizza

Service
Thumbnail of user isabelr198
1 review
0 helpful votes
March 8th, 2024

We ordered our pizzas and when the drivers stated he was not allowed to carry cash to give back. He stated he did not have change to give back on a 29.00 order w/delivery tip of 3.00 from the 40.00 we were trying to give him. His excuse was that Dominoes does not allow him to have change because all dominoes delivery drivers were being shot and killed. So I sent the food back because I refuse to give an 11.00 tip for a 29.00 order with already a 4.99 delivery fee. I attempted to call the store Five times and kept getting disconnected because no one would answer the phone. This was the 552 W Layton Store. ORDER DETAILS #*******
Description
1 Medium (12") Hand Tossed Pizza w/ Italian Sausage, Pepperoni
1 Medium (12") Hand Tossed Pizza w/ Onions, Pepperoni
1 Domino's Marbled Cookie Brownie
1 St. Jude Donation

Thumbnail of user leanneh168
1 review
0 helpful votes
October 1st, 2023

Will likely never order from Domino's again for a few reasons. While the pizza came quickly the pizza was only Luke warm and did not have enough cheese. As well the delivery man was rude when I gave him a more than adequate tip. Not a happy customer

Products used:
Pizza

Service
Value
Shipping
Quality
Thumbnail of user melissa282martinez
1 review
2 helpful votes
November 11th, 2023

I ordered a pizza and some parm bites from the Domino's on Big Spring Street. I am very upset of how my food turned out. The manager seems so stressed out that he couldn't do his job effectively to do great customer service. I think the Domino's needs to have more help for him if he can't seem to do a job correctly. It's not my problem you're short staffed. That's no reason to give bad food or rude service. I would not be returning to that particular location due to the manager's rude service when I had a complaint. I myself work all night and just wanted something hot to eat that tasted good but when I tried it it was tasteless and nasty but thanks bro. I should have eaten McDonald's I waited the same amount of time. He did refund my money that's all he did right

Thumbnail of user brandyb373
1 review
0 helpful votes
December 19th, 2023

I called back because i paid for extra topping on my pizza which i did not get. The explanation was they was out of the topping i ordered. I got charged for them and i asked why i wasn't told before i left the store and i was told they didn't have time to tell me, i don't appreciate the smart comments when i told them i paid for something i didnt receive, i should have been called and or refunded for the topping i didn't receive.

Thumbnail of user michaelh990
3 reviews
1 helpful vote
November 25th, 2023

I was offered a free emergency pizza through dominoes in my email and i was going to order some other stuff too but when i went to order it online the deal was there, but then it disappeared, so i called the store and had to listen to this automated crap over and over for around 40 minutes waiting for a human to pick up then i was just cut off when an offer is made it should be honored i never did get a human on the phone so i called back, and the same thing happened i never did get any service,,, the food isn't worth the trouble i spent over an hour and a half on the phone this happened in toccoa, georgia

Service
Quality
Thumbnail of user shelleyl219
1 review
2 helpful votes
December 4th, 2023

Ordered two medium pizzas when tax, tip, and delivery charge were all in the total was 72.72 dollars! When I complained to the driver about the two hour wait for delivery I was told they were busy and two hours behind. Never communicated to me! Then I was asked if I got the twenty percent discount for ordering online? Well, no, a discount was never apparent. I guess you have to know to click on coupons to get the discount being offered to all deliveries! If its offered on delivery, then JUST GIVE ME THE DISCOUNT! Will never make that mistake again, going elsewhere.

Thumbnail of user charlesc2853
1 review
1 helpful vote
March 16th, 2023
Verified purchase

188-07 Union Turnpike Fresh Meadows.This is by far the worst pizza I've ever $#*!ing had. Six pieces of dry, cold, no extra cheese like I ordered... And for $41.90? Out of your goddamn mind. Be lucky if I ever order Domino's again with this kind of bull$#*!... I would have to be high as hell. If I could get my money back on this I definitely would let me tell you.

Service
Value
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Thumbnail of user souljaslimee348
1 review
0 helpful votes
February 17th, 2024

Garabge order under cooked dry depressed horible services mouthing guy off on counter fire this clown loser plz he been getting stupid for months

Products used:
Trash

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Value
Shipping
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Thumbnail of user pcullen1980
1 review
0 helpful votes
October 7th, 2023

Cheap, nasty and plastic. Eat only if you have no taste. Worst food ever. Rely on marketing and not quality

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Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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