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Dominion Resources has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Dominion Resources ranks 58th among Energy Efficiency sites.
Unlawful and Unfair Practices by Dominion Energy: It has come to my attention that Dominion Energy in Virginia including other states are engaging in deliberate and unfair practices, privacy concerns, negatively impacting customers in various ways. The specific concerns include: 1. Exorbitant Billing: Dominion Energy has implemented a system that allows for significant overcharging of customers for energy services, with bills inflated by 100% to 300% compared to their previous monthly usage prior to the installation of the "Smart Meter." For instance, my bill skyrocketed from approximately $125 per month (last billing date of the month) to $425 overnight, despite no one being present in the house. The situation indicates a deliberate exploitation of customers by the company through excessively high bills, which are attributed to smart meter installations and significant increases in electric bills. 2. Customers were not given the option to choose whether they wanted the new meter installed; instead, two individuals arrived at my property unannounced and proceeded with the installation. I had never expressed a desire for the new meter. Additionally, when I requested the removal of the new meter, I was informed that it had already been destroyed. 3. Lack of Consent: Customers are reporting hidden charges for the removal of old meters and the installation of smart meters without obtaining proper consent. Additionally, instances have been reported where unknown and nonuniform individuals are replacing meters on private properties without the knowledge or consent of homeowners, property owners, or renters. 4. "Utility Tax" Charges: Customers are being charged with a "utility tax" for light poles installed by Dominion Energy, raising concerns about transparency and fairness in additional charges. 5. Requests for disconnection made several months ago have still not resulted in refunds for the corresponding months when the service was supposed to be terminated. Furthermore, I have been subjected to a $3.00 monthly tax for a service that I did not request nor desire. Despite lodging a complaint with the SCC in Virginia, it has been five months since August 2023, and I have yet to receive the refund up to February 2024. 6. The implementation of the smart meter system raises concerns about privacy, as customers can now be monitored to determine when they are home or away. This invasion of privacy is deeply troubling and unacceptable. https://www.change.org/DominionEnergyOverchargingCustomers
Unlawful and Unfair Practices by Dominion Energy: It has come to my attention that Dominion Energy in Virginia including other states are engaging in deliberate and unfair practices, privacy concerns, negatively impacting customers in various ways. The specific concerns include:
1. Exorbitant Billing: Dominion Energy has implemented a system that allows for significant overcharging of customers for energy services, with bills inflated by 100% to 300% compared to their previous monthly usage prior to the installation of the "Smart Meter." For instance, my bill skyrocketed from approximately $125 per month (last billing date of the month) to $425 overnight, despite no one being present in the house. The situation indicates a deliberate exploitation of customers by the company through excessively high bills, which are attributed to smart meter installations and significant increases in electric bills.
2. Customers were not given the option to choose whether they wanted the new meter installed; instead, two individuals arrived at my property unannounced and proceeded with the installation. I had never expressed a desire for the new meter. Additionally, when I requested the removal of the new meter, I was informed that it had already been destroyed.
3. Lack of Consent: Customers are reporting hidden charges for the removal of old meters and the installation of smart meters without obtaining proper consent. Additionally, instances have been reported where unknown and nonuniform individuals are replacing meters on private properties without the knowledge or consent of homeowners, property owners, or renters.
4. "Utility Tax" Charges: Customers are being charged with a "utility tax" for light poles installed by Dominion Energy, raising concerns about transparency and fairness in additional charges.
5. Requests for disconnection made several months ago have still not resulted in refunds for the corresponding months when the service was supposed to be terminated. Furthermore, I have been subjected to a $3.00 monthly tax for a service that I did not request nor desire. Despite lodging a complaint with the SCC in Virginia, it has been five months since August 2023, and I have yet to receive the refund up to February 2024.
6. The implementation of the smart meter system raises concerns about privacy, as customers can now be monitored to determine when they are home or away. This invasion of privacy is deeply troubling and unacceptable.
https://www.change.org/DominionEnergyOverchargingCustomers
Tip for consumers:
I wish there was an option to give zero stars. This may be helpful: https://www.change.org/DominionEnergyOverchargingCustomers
Products used:
Residential electricity and street lamps.
For the last hour, I've personally witnessed... I've listened to my son try to cancel his Dominion Virginia Power account for his former home address in Leesburg, Virginia. The telephony system did not understand the account number he typed in from his cell phone. When he finally did get that to work, when he typed in the credit card number for payment, the system voice said there was an error and hung up. After he went to a land line to complete the transaction, he was able to get to a real person, and finally get the payment made so he can now cancel the account. The only survey available asks about the representative. Dominion never surveys for how customers feel about the quality of service with the automated system; it's terrible.
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