About the Business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Website has been nice, but too many technical problems that require updating that you experts should automatically do for us but expect me to fix with little knowledge of experience to do.
My domain has been deleted with only 1 warning that was in my junk mail. This is unacceptable!
Hey Sandrine,
That is quite unfortunate. Give us a call so we can make this right!
DJ
Customer Advocate at Domain.com
I have some issues with your UI and cannot manage my payment methods, blocking me for renewal a couple of times already
Hey Gabriel,
Give us a call or chat so we can fix that!
DJ
Customer Advocate at Domain.com
WordPress throwing lots of errors, authentication errors (I use a pwd manager so this is on Domains.com), database connection errors, webpage rendering errors that require multiple page reloads. Poor performance all the way around
Hey Curt,
We are saddened to hear this. Give us a call or chat so we can look into this.
DJ
Customer Advocate at Domain.com
The website is greyed out, usually meaning this is not available. I had difficulty connecting a website to this domain and setting up emails. I couldn't find much on Youtube from Domain
Hi Marcus,
Have you called our support? We can look into that for you.
DJ
Customer Advocate at Domain.com
Slightly glitchy site. Limitations on web design are annoying. Seems like it was made for ease of use rather that total customization capablities.
Hey Derek,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Domain is easy and quick. I have been a customer for over 10 years and I love it.
Hey Omelia,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
I've been trying to get my emails to work for the past few days and I cannot get help with this situation.
Hey Nathaniel,
We will get you help soon.
DJ
Customer Advocate at Domain.com
I need help with something but I don´t know who and how to ask. Live chat is not working.
Hey Maria,
Help is on the way!
DJ
Customer Advocate at Domain.com
The site charges for website builder should be more clearly itemized for which site instead of an account #
Hey Heaven,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Easy to navigate not confusing and full up of text and over selling
Hey Dave,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I can't get on to manage my site. Nothing will open!
Hey Kathryn,
Let us help! Give us a call!
DJ
Customer Advocate at Domain.com
I'm having a lot of problems logging in sometimes. I've had to change my password twice in the last few hours. I have the login details saved in Chrome, but for some reason your system kept saying its wrong. This is the 3rd time I changed my password, and I have it both saved on Chrome and written on a separate document. Hopefully I don't get too much login problems in the future.
Hey Ivan,
Give us a call or chat and we can look into that!
DJ
Customer Advocate at Domain.com
I'm quite satisfied with my website, and the price makes it a great value. :)
Hi Cameron,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
I have continuesling tried to use live chat for help, goes to some scam AD site, email doesn't work and I am not able to call. It should NOT be this difficult to put my etsy in and when someone types my domain, allcraftsplus.com should go to my etsy. Nothing is working, it is NOT on the etsy end, it has to be done here. So far I am unable to get help
Hey Jennifer,
Have you tried calling us? We'd be more than happy to take a look.
DJ
Customer Advocate at Domain.com
I RECIEVED A RANDOM CHARGE FOR NO REASON AND YOUR $#*!TY SITE ISNT ALLOWING ME TO GO TO LIVE CHAT $#*! YOU
Hey Devon,
Have you tried calling? We can look at the charge and see what it's for!
DJ
Customer Advocate at Domain.com
This site used to be so easy to use now it is near impossible to navigate. Would never use this again for a domain and email. Never
Hey Dean,
We are so sorry to hear this. If you could, give us a call so we can try to make things easy for you.
DJ
Customer Advocate at Domain.com
New at website building but the Web builder isn't as user friendly as I'd hoped. Pictures and page formats are essentially stuck in only a few preset options. You can't e.g. move/click and drag pictures around, nor adjust pic sizes with cursor/arrow. Seems also you cannot easily change separate page colors without changing the entire website design with all pages. Separate font colors as well cannot be changed for each page without changing the entire website color scheme. Page, theme colors are preset to a few options or it is difficult to edit separate page colors, fonts, etc. I'm sure there are other issues which I'll discover.
Hey James,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Trying to purchase a domain, the bank flagged it as a suspicious charge of $0.00. So I texted the bank back and they lifted the block, but when I tried to purchase it again, Domain.com flagged it as a suspicious transaction and suspended my account. So I gave the process 2 stars because purchasing a domain from Domain.com was decidedly inconvenient.
Hey Rick,
We are so sorry you had a poor experience. We promise to do better.
DJ
Customer Advocate at Domain.com
This site works only with few browsers and only if with minimum security
Hey Verney,
That's strange. Give us a call or chat so we can look into that!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com