About the Business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Always easy to use, and everything I need in one place.
Difficult to figure out how to cancel Office 365 Email essentials. I thought I had done that but now I'm getting billed for it.
Hey Louis,
Give us a call!
DJ
Customer Advocate at Domain.com
I cant figure out how to apply secure ssl cert to my website. It says my website in not secure
Hey Kelly,
We can definitely fix that. Give us a call!
DJ
Customer Advocate at Domain.com
Thank you, Haven't used the option to build, Looking forward to more options. I used wix, great company. I am just glad I have the similar options to build my own site now with domain.com without high cost.
Hey Adrienne,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My big issue is some of my Domains will randomly change to say "Transfer Domain" in place of the Expires date in that column. It's very annoying and I've had to contact Help several times and recently I discovered it's happening again. I get no explanation of why this is happening.
Hi Vicki,
Give us a call and we will look into that!
DJ
Customer Advocate at Domain.com
I can't get access to my site to start building through the control panel. It just keeps loading forever, with no ability access.
Hi Jason,
Give us a call or chat and we will look into that!
DJ
Customer Advocate at Domain.com
My url will not work when I try to forward it to my you tube channel. I attempted multiple times. I tried to look up on google search engine on how to forward domain instructions, but I cannot seem to get what I need. I cannot even call someone for technical support because I do not see a phone number on the site.
Hi Fatimah,
Give us a call. We will fix it!
DJ
Customer Advocate at Domain.com
Cannot find the google account to pay the amount due
Hi Vincente,
Give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
Great selection prices and ease. Did have a problem with being charged twice for the purchase of domain names. Fortunately, I did resolve it with domain.com representatives eventually.
Hi Marcus,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Great domain name selection and prices!
I need your URGENT support to help in paying for upgrading the mailbox storage from 500MB to 5GB for this account *******@atlasintegritykw.com
The issue is as follows, As soon as I press the checkout button I get the following message:
We cannot process your transaction, please contact our member support team at *******568
Hey Abdullatif,
Give us a call and we will fix that for you!
DJ
Customer Advocate at Domain.com
Simple DNS and NAME server not taking, or taking and not found or connected ETSY, Shopify or GoImagine. Waited for days. The absolute worst part, NO CUSTOMER SERVICE. No live talk, no email I can send
Hi Robert,
We will reach out!
DJ
Customer Advocate at Domain.com
Help with my billing on the phone was prompt and successful.
Hey Kathy,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My site is extremely slow, cPanel is difficult to get to, and the overall interface/layout of the site is totally not intuitive. It seems like there were features added along the way but development didn't update the existing structure to allow for easier access.
Hey Brad,
Give us a call and we will fix it all!
DJ
Customer Advocate at Domain.com
It is a little difficult for a New person trying to build a site.
Hey Rick,
Give us a call and we can step you through this.
DJ
Customer Advocate at Domain.com
Trying to validate ownership and it it's becoming ridiculous as to how difficult it is to find the place to do this.
Hey JoAnn,
Give us a call and we can help with that!
DJ
Customer Advocate at Domain.com
Domain.Com is the best service provider hands down.
Hi George,
Thank you for your review!
DJ
Customer Advocate at Domain.com
This really sucks i'm getting pissed off trying to get my mail, sign in... call or email me a number to call to try to fix this poop
One whole year payment for phone service is scary, how do I know if the phone service will survive 3 months or less
Hi Prince,
Give us a call!
DJ
Customer Advocate at Domain.com
Many problems with signing in, chatting with help desk and trying to find my settings to change my website package.
Hey Debbilynn,
Give us a call! We can help!
DJ
Customer Advocate at Domain.com
Difficult to figure out what comes after purchasing the domain.
Hey Mayvic,
Give us a call! We can help you out!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg,
Thank you for your review!
DJ
Customer Advocate at Domain.com