• Dollar General

Dollar General

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Overview

Dollar General has a rating of 1.97 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dollar General most frequently mention customer service, district manager, and digital coupons problems. Dollar General ranks 822nd among Discount Shopping sites.

  • Service
    245
  • Value
    226
  • Shipping
    104
  • Returns
    141
  • Quality
    190
Positive reviews (last 12 months): 20%
Positive
36
Neutral
4
Negative
140
91
See all photos

What reviewers want you to know

Positive highlights

  • Rick went way beyond customer service & refunded my money anyway THX

Critical highlights

  • I was told a district manager would call but they ignored me.
How would you rate Dollar General?
Top Positive Review

“Reveiew”

Stella S.
3/9/24

It has always been close to me so convenent all of the workers are nice vary orginised 5 stars thank you.

Top Critical Review

“Store 04673”

Michael L.
2/16/24

Stay away from this shop. Many times I have went here and after making a purchase for workers placing chemicals into the same bag as foods. I have mentioned this many times only to be laughed at. If you find your self in Ohio at this store do a fast search there is a family dollar just 3 blocks away. Much cleaner and better staffed.

Reviews (600)

Rating

Timeframe

Other

Reviews that mention popular keywords

district manager (16) customer service (59)
Thumbnail of user michaell6715
1 review
0 helpful votes
February 16th, 2024

Stay away from this shop. Many times I have went here and after making a purchase for workers placing chemicals into the same bag as foods. I have mentioned this many times only to be laughed at. If you find your self in Ohio at this store do a fast search there is a family dollar just 3 blocks away. Much cleaner and better staffed.

Service
Value
Quality
Thumbnail of user pm393
1 review
0 helpful votes
January 6th, 2024

One star for this Nasty inside and out, I Honestly can't believe these people are actually paid to work here because it's not happening!

Thumbnail of user razorback19701
1 review
0 helpful votes
February 21st, 2024

YOU HAVE BEEN WARNED Been waiting over 3 weeks for a response for the job i live across the street have 35 years of cashier experience bank deposits order product been over people the business closed i worked for. Manager told me 24hrs on application after 3 weeks telling me to wait turned down some other jobs now it is filled. DG could have emailed me or text or call they have all my info if they do not care enough to finish the process do not say 48 hrs and then nothing sorry sorry doing business

Service
Thumbnail of user stevel2522
1 review
2 helpful votes
January 15th, 2024

Dollar General would be a textbook example of how NOT to run a store! They are always understaffed, often only one person or two to run the store. Frequently, no one at the register for long periods of time. Lots of turnover, I imagine pay is minimal. Must always check your receipt because of overcharges on items, especially SALE items. Have walked out of store without purchasing anything several times because no one was at register. Their online coupons don't work! This seems to hold true for many of their locations so can only assume it is a corporate problem!

Products used:
pharmacy , paper

Service
Value
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Thumbnail of user shurtzst
1 review
0 helpful votes
March 9th, 2024

It has always been close to me so convenent all of the workers are nice vary orginised 5 stars thank you.

Products used:
i ushily am buying food prouducts.

Service
Value
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Thumbnail of user keithp876
1 review
0 helpful votes
February 26th, 2024

I will freely admit I was not paying attention to my banking account because my husband had a stroke and I'm kind of busy. I'm not sure how long this has been going on but I know as of 4-2023 every time I used my card at dollar general it was fraudulently used. I know the first thing they will say is there is no way to prove this. If you have to use this company make sure u pay in cash. I would recommend you not use them at all.

Tip for consumers:
WILL NEVER GO THERE AGAIN

Products used:
None

Thumbnail of user kaylaw642
1 review
0 helpful votes
February 7th, 2024

I live in sparta michigan and there's 2 dg's in a 5mile radius. Sad thing is you have to go to both just to get what you need and most time neither has what you need! They never are stocked correctly. When you want something and have to wait weeks to see it again,is just crazy! I also worked at a Dg before and the one i worked at was way busier but managed to stay pretty clean and stocked for the most part i just had to quit because we didn't have enough employees and i was running thin! Overall my point in this review is to hope someone high enough sees it and helps with these problems near me! Get more hours to hire enough employees to stay fully stocked at most times! If that happened they'd be better than walmart!

Tip for consumers:
prices have gone up tremendously. some cases it’s understandable but it’s hard to categorize you guys as a “Dollar” store!

Products used:
mostly household items and food!

Service
Value
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Thumbnail of user onecallsosays
1 review
0 helpful votes
February 23rd, 2024

I believe Dollar General sucks I have put in application several weeks ago just to find out that they did not hire me for some bogus reason obviously because it didn't say why they did not hire me because I've had several jobs jobs before with the same stuff on my background that were legit jobs that paid good so what makes any difference for Dollar General so therefore I make plans not to shop there no more since they don't want to give me a job all Dollar Generals for that matter I suggest you do the same if they don't hire you

Thumbnail of user catlade1933
1 review
0 helpful votes
March 19th, 2024

They want your feedback on their product or guarantee satisfaction,,,,THEY DO NOT! I purchased their toilet paper, stated "UNSCENTED" was not unscented. It ended up causing me UTI and other issues due to sensitivity. Contacted them, had a ticket number, said it would be escalated, 9 days later still never been contacted. I'll handle with legal help now.

Thumbnail of user patricias191
2 reviews
6 helpful votes
March 6th, 2024

I have been to Dollar General on Avalon Blvd and Commerce in Milton, Fl several times. Their staff is never present at the register. They roll their eyes at customers and are rude. Service is so poor and slow, I've chosen to go to higher priced stores. They need to fire their staff and hire a whole new crew.

Thumbnail of user queenblowen7
1 review
0 helpful votes
March 20th, 2024

Was a former employee and was sexually assaulted by a training store manager, he grabbed me by my whole neck and almost pulled me from the office chair... Made me feel so uncomfortable unsafe and very unwelcome I feel so disgusted... I stayed an additional month to comfort this problem and they looked at me as I was speaking tongue. Made me feel lesser of a person for sure... Your caught on cameras my dude... But y'all don't wanna address it? I hope to see my lawyer soon you put me two months out of work bcuz of this and you guys don't want to answer or look into the problem... I'm so disgusted in a malti billion dollar company... Only takes matters in there own hands when there stores get shot up in a drive by... #killed two employees for them to pay the families wow that's gross as could be...

Tip for consumers:
Highly wish no one shops here they sexually assault there employees then look at you like your speaking tongue or lost your damn brain cost me two months out of work after staying n additional month to comfort and address the matter but never did... Hope my lawyer called me tomorrow again... #timeclockfraud took money from me allowed me to be sexually assaulted and just blinked and turned around..... Poor $#*! company

Products used:
None

Service
Value
Shipping
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Thumbnail of user sylviab489
1 review
0 helpful votes
January 25th, 2024

Hoy dia 25 de enero de 2024
Fui a comprar una leche.Usualmente siempre entro a ese(4940 Saufley Field Rd. Pensacola, Florida) lugar pues esta cerca de casa. La empleada Melissa no levanto su vista, no saludo, no pregunto si yo estaba buscando algo, estaba usando la escoba a mis pies, no seexcuso, no le importo que yo estaba sperndo para pagar, se fue del frente. Muy grosera dijo que las cajas registradoras estaban vacias. Estaban vacias es muy cierto pero yo habia olvidado mis lentes y no podia ver.
Ella muy descortes, mirando a lo lejos no me cobro mi mercancia.
Estaba enojada con la vida sin yo tener la culpa.
Esa era mi tienda de paso a casa,, pero gracias a Melissa voy a buscar otra.por que no es la primera vez que me ocurre eso ahi.

Tip for consumers:
N/A

Products used:
milk, blueberries, yogurt, cake

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Value
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Thumbnail of user joeyc232
1 review
0 helpful votes
January 28th, 2024

The Wapanucka location never has a checker. At best there are two employees and 99% of the time they are taking up a parking spot smoking something.

Thumbnail of user tachellewelch
1 review
0 helpful votes
March 2nd, 2024

Carla went above for me to make sure I brought the right items for my house. I really appreciate, your time that you took to help me!

Service
Value
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Thumbnail of user 3babyfish
1 review
0 helpful votes
March 14th, 2024

Dollar General in Crystal City/Festus, MO kicked all customers out of the store during a tornado warning, stating store policy. This is extremely unsafe. I am honestly flabbergasted and furious. I had my kids with me. How can this be ok?

Thumbnail of user laurenw968
1 review
1 helpful vote
December 19th, 2023

They harass and slander vulnerable, disenfranchised people such as myself. Tell everyone in my community that I'm a shoplifter but never to my face. Have complained 3 times to corporate but nothing happens. They run me out like a troll guarding a bridge. I've spent more money at my local store than I wish to count and I am not a thief. Am sick and trying to recover but will not go back no matter how sick I am. I will have to buy items in bulk if I can work it into my budget next time I'm in town. Thanks for making my extremely hard recovery that much harder. I regret ever spending my money in this dump. They don't stock anything properly either so I always go over my budget even though I'm sure I've picked the best unit price. Milk goes bad way too fast because they obviously leave it out of fridge at times. Never do proper inventory and shelves are usually quite bare on many items that clearly need to need restocked more often. Dirty. Unprofessional. Discriminatory. Maybe 3 things that are gluten free in fridge and freezer section. Way overpriced.

Tip for consumers:
Horrible place that bullies its employees who then bully vulnerable customers

Products used:
Food

Service
Value
Returns
Quality
Thumbnail of user gwendolyn473
1 review
0 helpful votes
February 19th, 2024

For a long time now, the 5 years I've been living in this area, I have been a customer of Dollar General. For the last 4 months the app no longer let's you clip coupons available. So to add to my long check out time because of lack of employees or because the employees you do have don't give a damn, I can't even clip digital coupons. This is really ridiculous! All of the regular employees that did care are gone and the new ones aren't worth a damn. We spend our hard earned money here and need you all to either get it together or move along. At least, if I'm going to have to wait for a long time let me be able to clip my coupons! Just ridiculous!

Tip for consumers:
You guys have truly went down hill these last few years!

Service
Value
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Thumbnail of user melissab3357
1 review
0 helpful votes
January 22nd, 2024

I stopped at the Dollar Gen on Hwy 30, Annville KY. The manager was so rude. I asked to use the restroom and was told the door was messed up so I asked to use the men's and was told it was used for storage. She said they had to use the DUMPSTER. This is a new store and the employees don't have a restroom. If you don't want want customers to use the restroom just say we have no public restroom and save the lies!

Tip for consumers:
I PUT MY BUGGY BACK AND LEFT TO FIND A DIFFERENT STORE TO SHOP AT.

Products used:
NONE

Service
Thumbnail of user consumerr18
1 review
0 helpful votes
February 3rd, 2024

Nasty

Self absorbed manager and staff- snotty and rude

Zero restroom (illegal) or handicapped access (illegal)

Shelves stocked messy

Trac and stalk and breach privacy and exploit data and call it coupons (a joke) and marketing

Exploit and broker facial and bio and financial and personal SPI and PII and sales data (China model) - self checkout is illegal and breaking law

Sad truth yet opening more rural stores

Bad management

Value
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Thumbnail of user finnl4
4 reviews
2 helpful votes
March 9th, 2024

Bought enough items to reach $25 but wouldn't accept the $5 coupon (Saturdays).
Not the first time this happened.
Maybe if enough customers cancel and walk out they will fix their faulty system.
Oh, and living in the country it's a 8 mile drive to and from the store (16 miles).

Products used:
None

Thumbnail of user roxyy
1 review
0 helpful votes
February 24th, 2024

I am very disappointed at the Silver Lake MN store. The previous manager had that store so clean. This new manager is never there and it is a mess. The floor is dirty. So much stuff in the aisles you can't go through them with a cart. Please clean this store up. I am very embarrassed about this store. We need this store in out small town.

Thumbnail of user jeffh2375
1 review
0 helpful votes
March 15th, 2024

There stealing your information scanning your driver's license to buy tobacco there stores are junk crap all over the place the employees they hire are ignorant and rude I will die before I give dollar general a penny gth

Thumbnail of user dixiefth
1 review
0 helpful votes
March 2nd, 2024

Worst customer service ever and go ahead and be prepared for half your stuff not to be put in your bag after you pay for it. And when you go to call the number it won't let you get through to a human being and that's me calling four different numbers. So I will never shop at this s***** store again I want to get treated like crap I'll go somewhere else I don't know how they stayed in business this long to be honest with you their store looks ugly it's all out of disarray and this has been my final experience. The last two times they "forgot" to put an item I paid for in my bag and I shouldn't have to go back Everytime not check behind the person getting paid to do a job. What a joke!

Tip for consumers:
Never again

Thumbnail of user ardieb.m
1 review
0 helpful votes
December 4th, 2023

The last item I bought was air wick they advertised as buy one get one free. The item was 6.25 but it took off 6.00 for the free item. You really have to watch it when you check out for the correct price as advertised. Sometimes the staff will say they cannot do anything so call corporate. It is very frustrating especially on the one day sale.

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Thumbnail of user angelag2094
1 review
1 helpful vote
October 13th, 2023

Why is it when they have a good sale,The app conveniently stop working? It keeps saying sorry something went wrong. Check back later.

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2.0
600 reviews
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