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Dollar GeneralReviews 627

1.6
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Dollar General Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
273
value
248
shipping
113
returns
152
quality
206
Michigan
2 reviews
0 helpful votes
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What a dump
August 30, 2021

Bear lake michigan DG is the biggest dump I've ever been in. No help, filthy dirty, you can hardly walk down the isles because there's so much $#*! in the way. You people need to get your $#*! together.

Date of experience: August 30, 2021
Iowa
1 review
0 helpful votes
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Staff are rude.
August 28, 2021

Don't work here to f you want a job that's got a reliable schedule. Not to mention if you leave on bad terms they are rude to anyone you know, it's absolutely ridiculous.

Date of experience: August 28, 2021
Louisiana
1 review
1 helpful vote
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I visited my local Abita Springs Dollar General store #6085 and was appalled and disappointed to experience the immense heat inside the store. I really felt guilty for purchasing over two hundred dollars worth of goods because I did not want to overheat the poor older gentleman that was my cashier. These are no conditions for people to work in. I will not return unless the air conditioning situation is repaired. However, the low paid employees that are suffering through for their small earning should definitely receive help to not be in such poor work conditions. I hope this message helps to aid them.

Date of experience: August 22, 2021
New Jersey
1 review
0 helpful votes
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Unsat. Management
August 20, 2021

While in the Lakehurst, Nj store I've never seen a more unprofessional management team berate are young employee. I've been in that store several times before and that management team is so unprofessional no wonder there's such a high turnaround rate maybe corporate should come look at those two individuals. They are so incompetent that store needs a lot of help.

Date of experience: August 20, 2021
Tennessee
1 review
0 helpful votes
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Store #40.
August 18, 2021

Dollar Store #40. Is the most rude and uncomfortable store I've ever been in. They make the customers feel like they are lowlifes. I've had so much trouble with this store it's unbelievable. The cashiers for the most part are great. But this store needs new management

Date of experience: August 18, 2021
California
1 review
0 helpful votes
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Glow masks
August 16, 2021

Don't bother buying the Halloween glow masks, they're impossible to put together and all the kids are disappointed. At least sell something useable lol

Date of experience: August 16, 2021
Georgia
1 review
1 helpful vote
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Get it together people
August 10, 2021

10 ware cross road LaGrange Georgia
I don't know what's going on with this Dollar general but they need to do something. Every time I go in there they never have nothing on the shelf and I do mean nothing. I go in there to buy trash bags and the only thing they have on the shelf is three boxes of cheap trash bags. This is very unacceptable. I know they are doing remodeling or should I say they were remodeling
But there's no excuse for the way that store looks
They either need to put stuff on the shelves or close it down or either get another manager because that is really pathetic.
I quit going in there because they had nothing on the shelves but I heard they don't remodeling so I wanted to check it out to see if it changed but it didn't. I do not blame the employees that work there I blame management

Very unhappy shopper

Date of experience: August 10, 2021
New York
1 review
3 helpful votes
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I run to Dollar General to get dryer sheets. Only one kind, overpriced but for a digital coupon which I assume gets generated at the register. No. I have to go home, log in, and give them my phone number for life so they can harass me for the pleasure of attempting to get a decent price on any everyday item at their store. I say bullsh*t. Now I have to go back and return it on principal, and rethink ever going there again. What a waste of time.

Date of experience: August 9, 2021
New Hampshire
1 review
0 helpful votes
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Rude Manager
August 8, 2021

The manager in the Antrim Nh Dollar General is Very Rude. There is no wonder that the store looks terrible and they can not keep employees. She is not friendly at all and is very rude to her customers. I really hope that they get some one in there that really cares about the store and the community. I would hate to see the store close permanently. I go to the one in Wilton as often as possible, Nancy is the ideal customer representative who greets everyone with a smile and is always very helpful and friendly. That store is very nice. I wish we had her in Antrim.

Date of experience: August 8, 2021
Ohio
1 review
0 helpful votes
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Whitehouse store
August 7, 2021

I visit the whitehouse Ohio store often. I want to say Yvonne is a new face there and is very helpful. She seems to want to get the store organized and clean. I'm happy to see someone who cares and isn't making customers wait or standing outside smoking when seems to be only person working.

Date of experience: August 5, 2021
Maryland
1 review
0 helpful votes
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7-23-21 Didn't want to go Uptown So stop at Dollar General just knew they didn't have it (Cranberry Sauce) but checked anyway. I was totally Surprised! Enter Fresh Scent, Clean and Very Organizated Store I ever seen Found my item and ask the young lady who were working. Her name is Aja. At Hwy #1. I told her she need a raise for way this store looked and I Thanked her. So I hope everyone will visit.

Date of experience: July 28, 2021
Illinois
1 review
0 helpful votes
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Perfect store
July 26, 2021

Store # 2804 in Valparaiso Indiana was by far the neatest and well stocked shelf store I have seen in this area. The manager should be promoted to regional manager of your other stores in porter county Indiana. She was everywhere working and such a friendly courteous lady.

Date of experience: July 26, 2021
Illinois
1 review
0 helpful votes
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I only rated 1 cause I had too, IWent to dollar general on starr left my bag on the counter cause of what they call theft and I purchased my other items and they never gave me my other bag I left from circle k andthey wouldnt answerthe phone so I had to walk with a bone spur in my foot and they said they cant find my bag so there's nothing they can do so I'm walking all the way back home one street from toledo with a bad footing 90 degree whether without anything to eat again today, they could have looked at the camera that's all around bad buisiness

Date of experience: July 18, 2021
New York
1 review
0 helpful votes
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Dollar general is a terriable ple to work they treat employees like slaves please take my advise never apply there or ECS

Date of experience: July 15, 2021
South Carolina
1 review
2 helpful votes
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These ppl took my money and then didn't ship my products or the manager at the store took my shipment and kept it for themselves! I have a wedding on Saturday now I have no Charger plates I ordered this last month! This is at the Dollar Tree Fayetteville NC Cliffdale/Reilly Rd! What bothers me more is that manager tells me that she has a case at her house of the same charger plates that I ordered now explain to me how ironic that! So unacceptable I'm so pissed!

Date of experience: July 14, 2021
Oklahoma
1 review
0 helpful votes
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Friendly store
July 12, 2021

Our littke store is very hometown friendly.
Tammy ibeliwve is manager and she is wonderful. Always asks how you are and hears you if you tell heryoure not having too great of a day and is compassionate.
She knows the families in our town, where i have lived less yhan 2yrs and if myvsister or i gavent been in the store for a longer time than usual she asks " hows your sister, gavent seen her in here for severss days"?… we're new to town yet she has taken time to notice an absence when one of us isnt well.
Our store ckerks are very helpful and stop what theyre doing to help locate a shelf item.
Dollar general jobs are not easy work at alk. To have to try and stock whike wait on customers during store hours with limited staff on the clock at a time to checkout and stock during thier shifts. Not easy.
A very special Kudos to our elmore city oklahoma DG store mgr Tammy, my sister and i think shes a lovely hard working lady.

Date of experience: July 12, 2021
Alabama
1 review
0 helpful votes
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The staff at Fyffe store are the most rude stuff of any store I have ever been in! They act like it makes them mad if you act them anything!

Date of experience: July 8, 2021
Texas
1 review
0 helpful votes
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Good place to shop
July 2, 2021

Dollar General is a great place to shop so much better 10 Market Square which is the worst possible place the shop. Every time you go in the store you are disrespected bye the the fat nobody who sings he runs the place but in essence he is nothing but a glorified Clerk.

Date of experience: July 2, 2021
Colorado
1 review
2 helpful votes
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I just wanted you to know that the Dollar General in Julesburg, Colorado has smart & courteous people. In particular Janice & Diane. They both go out of their way to help. I use this store quite often & just wanted to thank you for having them. I do not shop at the local Family Market because of the rude people they have there. My only complaint is that you made your people wear those masks. Look up Oakes Farms - Seed to Table Market. They did it right.

Date of experience: June 29, 2021
Georgia
1 review
0 helpful votes
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Rawhide chews.
June 19, 2021

These doggie bones are not safe for small dogs. My small dog got sick off of a Dollar General dog rawhide bone. Never again.

Date of experience: June 19, 2021

About the Business

Dollar General makes shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations and online!


dollargeneral.com
Founded in 1939
+96