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Dollar GeneralReviews 627

1.6
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Dollar General Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
273
value
248
shipping
113
returns
152
quality
206
New York
1 review
1 helpful vote
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Hot mess
November 7, 2021

Been to a lot of stores and can't under stand why they are so messy and look like a trainwreak. Maybe they should hire a nighttime organizer, make things look and not such a disaster. I walk in and shake my head. I would love to go in and show these places how much nicer these stores could look.

Date of experience: November 7, 2021
Connecticut
1 review
1 helpful vote
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Going Down hill Fast
November 5, 2021

I live in Spry, Pa. *******, our NEW STORE at 2603 Course Rd. Was doing really great, stocked, prices where good and the people had the store stocked very well, well in the last couple of month's that's all changed, store doesn't have half the stuff it used to have and the things people use the most of is rarely in stock anymore, Dollar General was a " God Sent " for those of us on a tight budget, Very Sad they don't care. LET'S GO BRANDON.

Date of experience: November 5, 2021
Florida
1 review
0 helpful votes
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Slow
October 31, 2021

It's a good store but the line moves so slow. The lines are long and is taking up the aisle. I get that they may be short staff but something needs to get figured out. I feel bad for the one person who is up here all day doing everything.

Date of experience: October 31, 2021
Georgia
1 review
0 helpful votes
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They steal food from you. They wont tell you if you left food in a bag on the bagger. Then im sure they keep it for them selves. And then there is the reciept bull$#*!. They take your food you get home 20 miles aways and all the foods not there. This bull$#*!. Hwy 109 zebulon ga, *******. I will send 100 letters a damn day till something is changed. By god.

Date of experience: October 31, 2021
Kansas
1 review
0 helpful votes
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My special needs son needed to go to the bathroom.store mgr threatened to have him arrested if he had an accident on his floor. Made him leave

Date of experience: October 28, 2021
Kentucky
1 review
1 helpful vote
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This store is awful
October 27, 2021

The store needs new management. Ron the district manager is a horrible person. He treats his employees and customers like crap. No wonder cashiers are quitting. Nasty store.

Date of experience: October 27, 2021
Maryland
2 reviews
0 helpful votes
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I LOVE MY DOLLAR GENERAL
October 23, 2021

I moved to a small town where a DG is close to me, and I love it. I hadn't shopped in a DG since I was a kid, but the quality of their products has improved a lot since then. Everything is super cheap, from cozy yoga pants to Prego spaghetti sauce. Lots of brand name stuff cheap, and their house-brands range from "so-so" to "as good as name brands. There's a much more expensive drugstore store next door to my DG and I have fun comparing their prices, DG is always much cheaper.

Date of experience: October 22, 2021
Missouri
2 reviews
2 helpful votes
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Qulin, MO
October 19, 2021

My wife worked here until tonight. She starts a much better job Monday! Their reviews are fake. Her manager and district manager made her as ASST MNG write fake reviews nightly with receipts customers didn't take. They're horrible people to work for and very rude! The product in this store goes bad often because they won't fix the AC or refrigeration in the coolers. Joanna the store manager and Amanda the district manager are very unprofessional and very untrained for management. I'll never shop at any DG again!

Date of experience: October 19, 2021
Texas
1 review
0 helpful votes
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People don't care
October 15, 2021

There is nothing right about this company. Customer service is horrible, corporate office operator #2 is rude and would not offer help. Believe this or not I was told there are no managers at corporate. This company ratings are at 2 stars. I will be deleting the app a will do business with the many other dollar stores out there

Date of experience: October 15, 2021
Michigan
1 review
0 helpful votes
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Dollar gemral.
October 14, 2021

I bought 2 gift cards from one of ur shops and they didn't active the cards I went back they kicked me said I could be scamming them when I told them to check the camera's for extra prove that I came and bought them... It's getting wrose everyday

Date of experience: October 14, 2021
North Carolina
1 review
1 helpful vote
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I went to the Dollar General on Lawyers Rd in Mint Hill, NC. I got my items up to the checkout and one of the 3 store employees that were having a giggle fest in the aisle came up to tell me that I had to use the self checkout machine. I left my shopping items in the register floor and left. I don't work for Dollar general and if I'm going to have to check myself out, I need to get a discount to cover my labor. If I went out of my house to a real store I need to have employees take care of me, otherwise I'll buy it online and have it delivered. Rex Mengering

Date of experience: October 11, 2021
New York
1 review
1 helpful vote
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Grim without music
October 9, 2021

Would it be too much to ask that your stores be allowed to play the radio? I can hear other customers digestive noises.

Date of experience: October 9, 2021
Pennsylvania
9 reviews
4 helpful votes
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Store Stinks
October 8, 2021

Beside being out of stock on items I went to buy an item that had 5.00 dollars on the tag but was told that was the wrong price and they said they could not give it to me at that price. They are supposed to sell it for what ever the tag said but would not. I will never shop at a Dollar General Again.

Date of experience: October 8, 2021
Virginia
1 review
0 helpful votes
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The manager always talked about her drug use asking me questions about pot all the time Rebecca Johnson and Stephanie Williams the keyholder was a narcisstic dont wanna say the word who never worked the reason im gone is they took hrr side all the time she would break things and make me clean it up they all give me the cold shoulder now.

Date of experience: October 2, 2021
North Carolina
1 review
0 helpful votes
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Complaint
September 28, 2021

I am extremely unhappy with Dollar General. I was told a district manager would call but they ignored me.

Date of experience: September 28, 2021
Georgia
1 review
0 helpful votes
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Stop
September 23, 2021

Metter Ga dollar general is a joke it's a mess and if you find something on clearance that is on your app they won't honor it. Why do sells when it's shows marked down they say they can't sell it. Maybe that's why you lose your customers.

Date of experience: September 23, 2021
New York
1 review
0 helpful votes
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Great Customer Setvice
September 23, 2021

There this store at 4 Country Estates Road in Greenville New York that they employees are perfect in every way. Especially, cashier Laura, Assistant Mananger James and Manager Trishia. These 3 Everytime I go inside always work hard to make sure you get everything you wanted and they always smile while doing so. Please let them know how wonderful employees they really are and I hope they get some just rewards!
Thank you

Date of experience: September 22, 2021
Florida
1 review
0 helpful votes
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While picking my family up from work the other night I found out that Dollar General has a practice to check their employees bags before they leave work. Not just the bags if they purchase something, but also their personal belongings. My family's purse was searched. I asked what were they doing. She said the policy of Dollar General is to search each employees' bags and personal belongings to make sure they are not stealing from the store. So, Dollar General believes that they have thieves working for them. This store doesn't even trust the people working for them. Or to make it look legit for searching minorities; they check everyone's bags. Because my family is the only minority working in the store. And even though she is supposed to be full time; they've only been giving her two to three days a week, unless corporate is coming in the store. I told my family not to buy anything else out of this store. Don't give back the money you are earning to people who don't trust you or treating you like a pawn. Working while black. They don't treat the customers like thieves (or maybe they do), just the employees.

Date of experience: September 20, 2021
South Carolina
1 review
1 helpful vote
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Disappointing
September 11, 2021

When DG first opened it was wonderful but walk in the ellenboro one today & honestly it's like they have thrown everything up in the air and where it lands is where it stays. It is filthy. Does no one check the he stores? I am so disappointed in this business.

Date of experience: September 11, 2021
Illinois
1 review
0 helpful votes
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The first time I bought a Sylvania, at Dollar General (Canton, IL) it gave a error on DVD playing. As I thought it may just be the brand new DVD I bought I tryed it in my friends DVD and it play just fine. Not only did it give a error, but it also skipped. No longer having the recite I purchase a new DVD player from the same store. The first day it skipped on the brand new DVD I had in it and did so within other DVDs. I return it for a new one that also skipped. The one I got from my return had a issue to automatically close without you hitting a button which caused it to close as my DVD was not all the way in, which had caused a scratch on that brand new DVD. The DVD player after that would not load to play the DVD or any other DVD. Since they do not allow your money back why than would I return it for another? 29.95 for each player, and $7.00 on my scratch DVD.

Date of experience: September 5, 2021

About the Business

Dollar General makes shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations and online!


dollargeneral.com
Founded in 1939
+96