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Dollar Rent-A-Car has a rating of 1.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dollar Rent-A-Car most frequently mention rental car, customer service, and credit card problems. Dollar Rent-A-Car ranks 154th among Car Rental sites.
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Called just now and got a great deal that was orchestrated by mr. Glen at customer service. Thank u Glen. Received excellent assistance by a person that wanted to help. Great job. This is what is expected when calling customer service.
I had prepaid for a reservation, but had to cancel several days in advance due to COVID. Since there was a problem with the credit card we used I tried several times to contact customer service to cancel, but they never replied. According to their policy, if the rental is cancelled more than 24 hours ahead of time, they will refund all but $100. But they've totally ignored our requests, and since the deadline is now past they won't refund anything. So now we're out $224.
Rented from Dollar rent a car and got good deal, although I wanted to renew my lease but it seems I was not able to get my rental car dropped to another location without a surcharge
I've used a wide range of mainstream car rentals, and find that Dollar most of the time has the best pricing. In places like Las Vegas the wait line can take a long time; fortunately I have Dollar Express so I can go to the outside kiosk and get my rental there. Never had a problem with their cars. Cust svc has been satisfactory.
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