• DoctorSim

DoctorSim

Overview

DoctorSim has a rating of 3.26 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. DoctorSim ranks 37th among Unlocked Phones sites.

  • Service
    15
  • Value
    16
  • Shipping
    12
  • Returns
    13
  • Quality
    14

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
6
See all photos
How would you rate DoctorSim?
Top Positive Review

“Perfect”

U. K.
3/7/24

Realy fast upgraded, cheaper compared to concurrents, also they have added a new payment method, iDeal! Big plus

Top Critical Review

“Dr Dud”

Laurence J.
9/22/23

I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.

Reviews (59)

Rating

Timeframe

Other

Thumbnail of user paolab84
Paola b.
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Funciona todo perfecto, la recarga llegó en menos de un minuto y sin problema!

Thumbnail of user u.k
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Realy fast upgraded, cheaper compared to concurrents, also they have added a new payment method, iDeal! Big plus

Thumbnail of user lauram3595
1 review
0 helpful votes
May 16th, 2023

I had been struggling to top up my Orange France number since the Orange FR website only accepts French bank cards as payment method (pure nonsense). I had been going back and forth for weeks with their (useless) customer care representatives who kept taking 4-5 days to respond and then finally sent me off to buy a data plan when I needed credit. Finally found this site to buy my credit from and it worked exactly as needed. I normally don't leave reviews, but figured I would on this occasion since their seems to be a lot of bad ones here and I had a very positive experience. I'll definitely be using them again.

Thumbnail of user erinnm8
1 review
0 helpful votes
April 21st, 2022

Took 2 days. Didn't have to speak to anyone. I had an iPhone 12 Pro locked to att. It worked I'm so happy I don't have to retire my iPhone.

Products used:
Iphone unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriag134
1 review
1 helpful vote
June 22nd, 2019

I had many bumps in the road with my DoctorSim UMS which required some patience, but at every corner the customer success peeps had a solution. It was refreshing to have a reply saying "please let us know *when* you've had success" rather than *if* you've had success with one of the suggestions they provided. Purely because of the great service, I would suggest DoctorSim to anyone who might need it!

Thumbnail of user ashleyh925
1 review
0 helpful votes
October 22nd, 2021

No complaints! Great job i now have an unlocked note 20 ultra on my hands im excited to know that i didnt waste my money!

Thumbnail of user markl755
1 review
2 helpful votes
June 28th, 2019

Awesome. After spending 2 weeks trying to unlock my paid for galaxy Note 8 phone to move from ATT to Sprint I turned to DoctorSim based on a recommendation. They kept me up to date on their work with an update email and made it clear the time frame. Took 3 days and my phone unlocked this morning.

Thank you DoctorSim

Thumbnail of user gabop1
1 review
1 helpful vote
July 17th, 2019

He realizado desbloqueos de mis equipos por estar atados a una compañia telefonica y por razones de uso fuera del area de cobertura he contrato el servicio para usarlo con otro prestador de servicio, en cada caso, no he tenido ningun inconveniente y han sido muy amables, en la unica ocasion que tuve un incidente tuve todo el apoyo y que se logro desbloquear, no ha importado la marca, Samsung, LG Apple, en cada caso el desbloqueo ha sido exitoso.

Thumbnail of user simonf62
1 review
2 helpful votes
June 9th, 2019

I encountered a few problems unlocking my phone but the team at DoctorSim kept in touch and talked me through the process. Brilliant result, highly recommend.

Thumbnail of user deane24
2 reviews
2 helpful votes
August 19th, 2019

Exceptionally Efficient. Bought my daughter a used Note 8 from a re-seller on swappa. Had my first bad experience on AT&T unlock page saying the device hasn't been activated on their service for at least 60 days. DoctorSim got me the unlock code in less than an hour.

Thumbnail of user leom107
1 review
2 helpful votes
June 6th, 2019

My cel front att is unlock only On 15minutes
This is Amazing Service I highly recommend, thank you very much for your services doctor sim...

Thumbnail of user jamese310
1 review
2 helpful votes
June 23rd, 2019

Top marks all around. I was initially hesitant as I had never unlocked a phone before however after checking the competition I felt most comfortable using DoctorSim. The website is well laid out and easy to use. Price is good and the turn around was much quicker than I expected. I can now use my phone with any network. Well done!

Tip for consumers:
Just go for it, you won't regret it!

Products used:
Samsung unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucianp18
1 review
3 helpful votes
July 24th, 2019

I've unlocked my new Huawei P30Pro which I bought it from uk.
I didn't believed this can be done, but I said just let's try this. And now it's working in Holland.
Thanks guys!

Thumbnail of user sandras545
1 review
3 helpful votes
June 28th, 2019

From start to finish it took less than 72 hours, I have a Samsung Galaxy S8 plus and I know it was not an easy task to find a solution, but they did and fast, I definitely would recommend this service to anyone.

Thumbnail of user alexanderp101
1 review
4 helpful votes
June 28th, 2019

Got my phone unlocked via USB in about 20 min with no complications. Thought it was kind of pricey, but was definitely worth every penny.

Thumbnail of user sarahk296
1 review
3 helpful votes
June 4th, 2019

Was skeptical at first... offered to provide code to unlock phone for cheaper price than other companies (the company my phone was locked to no longer provides cell services and stopped providing unlocking codes). I put in the details and provided my credit card details on the secure site... in less that 10 min DoctorSim emailed me a code and it worked perfectly (they even provided instructions for the not so tech savvy). I could not be happier... I was ready to throw a perfectly good cell phone away until I looked on google... thank you so much

Products used:
Unlock code for a provider locked cell phone

Service
Value
Shipping
Thumbnail of user reuvenb
1 review
1 helpful vote
June 10th, 2019

They do the job, very satisfied with their unlock service.
Moreover, they are cheaper than many other similar services.

Thumbnail of user fabriciog1
1 review
1 helpful vote
July 2nd, 2019

Always there to provide support, fast response
Never had any issues, they always get the problem resolved

Thumbnail of user andrewr427
1 review
1 helpful vote
June 11th, 2019

All as promised, code arrived in 30 mins worked. Samsung phone unlocked and works on preferred provider.

Thumbnail of user benjamins150
1 review
1 helpful vote
June 5th, 2019

At first, I was really scared if I was going to get scammed and get my money stolen, but no, DoctorSim provided me great service at a very low price, compared other prices. Plus, they sent me the unlocking code the day after I ordered it! I'm so thankful, so if you need to get your phone unlocked at a low price, check out DOCTORSIM

Thumbnail of user yus11
1 review
1 helpful vote
July 16th, 2019

Doctorsim is the best with no doubt.
I have an older vet oh Samsung phone that a friend gave to me. It was locked to a specific carrier. Doctorsim perfectly helped me unlock it. Great job! Great service. They keep customer updated during the process.

Thumbnail of user juane40
1 review
1 helpful vote
June 20th, 2019

... Un servicio excelente y muy buena atención al cliente muy recomendable. Se preocupan por el usuario y responden de inmediato todas las dudas explicando paso a paso cada proceso...

Thumbnail of user mariegine
1 review
1 helpful vote
July 16th, 2019

I had to wait for 1 week but they always send updates so i can monitored my request, and then finally after 1 week they send me an email saying that i can finally unlock my iphone and it worked. Thank you doctorSim, finally i can use my cellphone using other sim card. More power to you.

Thumbnail of user nelsons66
1 review
1 helpful vote
May 29th, 2019

I needed a to use my old AT&T-locked iPhone on a new cellular network. After DoctorSIM worked his magic, I plugged in my new SIM card, activated my account, and It worked perfectly right away. Thank you Dr. SIM!

Thumbnail of user stavrosk7
1 review
1 helpful vote
July 2nd, 2019

It was my first time that my new phone (Xperia 1) came to me locked to another carrier. I didnt know what to do and I was really worried about the whole process of unlocking. It took one week for the code to be sent to me, but fortunately worked like a charm!

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From the business

doctorSIM is a technology company that provides a wide range of savings solutions for the cell phone industry and the premier unlocking company in the world. Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. In short, providing the solutions necessary for the user to take full control of their cell phone from the network providers and phone manufacturers.

doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.

Company Representative

Thumbnail of user philipn34
Anne H.
Customer Success Champion
Typically responds within 7 days

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