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Overview

Docstoc has a rating of 2.15 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Docstoc most frequently mention credit card, email address, and customer service problems. Docstoc ranks 78th among Business Documents sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have block my credit card now and raise the disput with Docstoc people... no response till today.
How would you rate Docstoc?
Top Positive Review

“I REALLY wanted one document on Docstoc that I couldn't...”

Mark A.
9/9/14

I REALLY wanted one document on Docstoc that I couldn't find anywhere else, so I nervously signed up, even after reading some horrible reviews. I was about to kick myself with the doc didn't download, but on the third click, it did, I got the doc, no problem. Today I left a voice mail to cancel my subscription - they called me back two hours later, and now I have an email confirmation of my cancellation. Assuming I don't get billed again next month, I have no complaints.

Top Critical Review

“I bought a motorcycle workshop manual via PDF download...”

Steve W.
7/25/14

I bought a motorcycle workshop manual via PDF download from DocStoc. It turned out to be a rip-off of the Haynes manual for that model. Nowhere do they state the PDF is a copy of a freely-available publication (which I already had anyway). I was expecting a proper factory workshop manual - or at east something better than the Haynes version. They have not refunded my money and they should be investigated for copyright theft. Avoid.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (8)
Thumbnail of user stevew95
1 review
10 helpful votes
July 25th, 2014

I bought a motorcycle workshop manual via PDF download from DocStoc. It turned out to be a rip-off of the Haynes manual for that model. Nowhere do they state the PDF is a copy of a freely-available publication (which I already had anyway). I was expecting a proper factory workshop manual - or at east something better than the Haynes version. They have not refunded my money and they should be investigated for copyright theft. Avoid.

Thumbnail of user ajcw
1 review
6 helpful votes
April 30th, 2015

Through the back door. I likely ordered a subscription to a magazine on line, and suddenly I'm getting magazines which I would NEVER order on my own -- and the only link is this strange *DOCSTOC.com recurring withdrawal from MY bank account. AND - I've changed my email accounts, and bank numbers, so you're not getting accurate data anyway. GO AWAY!
I'm a scientist. And I suddenly receive REAL SIMPLE? How about SCIENCE or NEW Scientist? Pathetic. I'm a consultant, not a corporation.

Tip for consumers:
DON'T!

Thumbnail of user timb53
6 reviews
17 helpful votes
April 16th, 2014

Users scrape publicly available documents from legitimate sites, then offer them here for sale or through subscription service. They make no attempt to ensure uploaded documents are owned by the people uploading. I only hope they'll actually listen when we complain about the users uploading documents from our site illegally. Some of these users have uploaded over 360,00 documents! Set off any red flags anyone?

Thumbnail of user ninav2
1 review
9 helpful votes
March 3rd, 2014

Do not sign up for a docstoc account! You will incur charges on a monthly basis. I contacted customer support to disable my account and not only were they rude, they likened docstoc membership to a gym membership. You have to pay even if you don't use it. So don't use it. Tried to change my settings via the website, but the link for settings doesn't work.

Do not sign up for docstoc unless someone else is paying for it.

Thumbnail of user jh183
1 review
11 helpful votes
May 20th, 2014

I linked to this from entrepreneur.com because it said i could download a consulting agreement for free. I went to the site, it said that all i needed to do was enter my email address, then I'd have access to the document. I entered my email address, then it takes me to a page that wanted me to give them money to have immediate access to the document. This is bait and switch marketing and is extremely misleading.

Thumbnail of user linnetm
1 review
3 helpful votes
May 27th, 2015

Want to cancel my services need customer service number I am done with school

Thumbnail of user kennethr19
1 review
3 helpful votes
December 28th, 2013

I go to there site, they won't show me an actual preview till I purchase, so I click the trial for 19.00 dollars, I submit.

Deception deception deception deception deception deception deception deception

They charge the card 119.00 because the auto populate that option then after all that is said and done, the doc,, that got me to sign in the first place was not even available all long.

Deception deception deception deception deception deception deception deception

Thumbnail of user kenc39
1 review
6 helpful votes
June 29th, 2015

SCAM They keep charging your card when you never authorised do not touch these parasite

Thumbnail of user tobyp5
1 review
5 helpful votes
December 18th, 2013

Horrible, deceptive site. Why can't they just be honest at the beginning and tell you it's a pay site? I would have considered joining if they had been up front. Instead they have to waste valuable time before finally making it clear that they want your money.

Thumbnail of user homers7
1 review
3 helpful votes
July 17th, 2013

Docstoc.com is a complete scam! If you find a document on docstoc.com that you really need to save, then your best bet is to take screenshots of the document. Don't even bother trying to register, because right after registering you have to pay for their "premium" account in order to actually save or print anything.

Thumbnail of user martins54
2 reviews
4 helpful votes
July 11th, 2013

Rejected my email address, entered correctly. This raised suspicion it's really a phishing site. Then found this page. Seems it is. My advice: DO NOT USE.

Thumbnail of user emils21
1 review
6 helpful votes
September 25th, 2015

DOCSTOC CONTINUOUSLY STEALING MONEY FROM MY CREDIT CARD!
Call to US fraud Department about this Scam!

Tip for consumers:
See this Scam on Google!

Service
Value
Shipping
Returns
Quality
Thumbnail of user davel39
1 review
4 helpful votes
February 22nd, 2013

Wow... who knew: I innocently give Docstoc my email address so I can get the price on a document and the next thing I know I'm receiving daily junk mail from Docstoc. I have now unsubscribed five times but it seems to be doing no good. From here on in, I am hitting Spam if I see another Docstoc email. What bush league stuff!

Thumbnail of user miltong5
1 review
4 helpful votes
August 13th, 2013

I visited docstoc.com only to download a "free document" some months ago, and made a freetrial account via Facebook. I am pretty sure I did not provide any information on my credit card or my safe accession number. To my surprise I was debited in my credit card in US$19.95. Since I did not notice the debts on my credit card, I was debited for some months. I am trying to get my money back. Stay way from this site!

Thumbnail of user monicaf4
1 review
6 helpful votes
November 4th, 2013

I was debited 19.95 from this company and apparently someone else used my credit card iformation. When i called i spoke with someone name Jane that was rude as hell. She made me feel as if it was me that authorized the transaction. I was and still is very pissed about this situation. My money is not being returned. All they could say is we will cancel the account... I'm like really no questions or refund when i was not the one authorizing it... I didn't know what this company was and now that i do i would never do business with a company like this... terrible customer service..

Thumbnail of user imtiaza1
2 reviews
14 helpful votes
March 11th, 2014

After reading all the reviews in here, now I'm over confirmed that Docstoc.com is a big scammer. I've been messaging after messaging its customer care since February 20,2014. But it's really weird that till now I've been getting the worst customer support from their part.

I had a docstore (a store for selling premium documents) account in that site. Last February, I decided not to sell any more documents via Docstoc and clear the amount. So, I messaged to *******@docstoc.com about my intention to close the account and release the fund. But after sending the first email, things just started getting more and more worse!

I don't know why, but the customer support just started (and till now) playing hide and seek with me. First, they just sent a generic email to me that they would take my issues seriously and solve those as soon as possible. But, five days over, no reply from their part. So I again sent them an email to inquiry about the progress.

They replied that I would get …. Amount from my docstore account. I quickly replied them what the ……. You're talking about! I should be getting ……. Amount from my account. For more than three days, there was no reply from the support. After sending four consecutive emails, they replied that their finance department assured that the amount is what I told them!

Well, things were not stopped there; they just came up with a new issue. This time they were asking about my mailing address. I was totally shocked with this new issue, because my store account was associated with my paypal email address and this information was there from the day one I created my account.

I emailed them to know why they're now asking about mailing address. I requested them to send the money in my paypal account and not to send any check in my local mailing address. Well, again no reply -- this time for more than days. After sending five consecutive emails, on March 07,2014, those ……… from the customer support replied: "Your payment is being processed, and the check in the amount of... will be sent out to you soon".

Today is 11th March 2014 and still no sign of any reply or payment.

Can you suggest what should I do now?

It's been nearly a month since I started communicating with the support, but it's now pretty clear to me that they're not going to gonna pay …………….

Stay away from sites like this. Don't do any business with Docstoc.

Thumbnail of user yw5
1 review
6 helpful votes
December 14th, 2013

OMG... this company is a total scam, and the reviews are definitely done by their own people! I would give them a zero if I can on the rating! We the victims should get together to place a class action against them! We need to stop them before there will be more victims!

Thumbnail of user nickc40
1 review
7 helpful votes
May 5th, 2014

What a rip they bait you with a google link to a book and wipe out the putative download link with an ad you can't get rid of. Stay away! Also stay away from their advertisers. One of the most intrusive obnoxious ads came from Quickbooks.

Thumbnail of user larryc24
1 review
4 helpful votes
July 3rd, 2013

I have just read through about 30 reviews only two were positive and who know they could have been submitted by anyone. Most of there Docs are junk mind you not all. Be carefull they spam, sell your email and it is very difficult to get the monthly charges to stop.

Thumbnail of user johns486
1 review
3 helpful votes
July 17th, 2013

Same story as everybody else. Ask for email as barter for doc then asks for credit card information once you've provided your end of the deal.

Docstoc is a scam.

Thumbnail of user daveb65
1 review
3 helpful votes
Thumbnail of user sams131
21 reviews
92 helpful votes
February 15th, 2014

THIS WEBSITE IS CRAP! I WANTED SOME DOCUMENT AND IT SAID IT WAS FREE, BUT IT CHARGED ME! But luckily, I used fake email generator and fake name generator.

Thumbnail of user markb116
1 review
3 helpful votes
October 15th, 2013

I signed up for he service and viewed 22 documents. After realizing, nine days after signing up, the content of the site did not serve my needs I called to cancel my subscription. The first operator I got was rude and continued to try and talk over me instead of first listening to me first. He knew my problem without even hearing it supposedly. I was initially told I "Downloaded" 30 documents and when I pulled up my library to my suprize it showed I had "downloaded" 22 documents. I never downloaded any documents from the site but was told I would be charged 19.95 for a months subscription because of these "downloads". After the nonexistent customer service from the first operator I was put on hold and transferred to the supervisor. The supervisor in turn did not listen either and continued to tell me I was the one wrong. I guess the training manual at docstoc must be filled with everyone's issues with the site so the personnel answering concerns will know them before you call. That way they can be twist the truth, be rude, condescending, belligerent, not listen and tell you how they'll get paid regardless of your true reason for calling! My best advise - D O N O T S U B S C R I B E - its a rip off!

Thumbnail of user markl58
1 review
3 helpful votes
July 16th, 2013

Thanks guys I was a bit suspicious when I got the email telling me that the forms are ready to download and looked at the terms and conditions of refund. Your coments have confirmed my gut feeling. Thanks for sharing.

Thumbnail of user miker81
1 review
2 helpful votes
August 31st, 2013

Total scam. "Free" documents require subscription payment several clicks into the process

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