DivaTress has a rating of 2.87 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DivaTress most frequently mention customer service problems. DivaTress ranks 28th among Wigs sites.
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I appreciate how quickly this company ships items and process returns, I odered from them several times and I had no issues. They also responded quickly when I sent customer service a email. I recently ordered from another hair company last week and they stay haven't ship the product. I ordered from divatress yesterday and my item is already shipped with a tracking number. Also when they package my products it's done with care. I trust this company and will continue to use them. Thanks Divatress!
I consistently receive bad service from them. Like, it literally pisses me off, to the point that Im considering taking them to small claims court for the value of what Ive received. They constantly send bad wigs or te wrong color or a late item. And have the nerve to have a no refund policy. I have spent so much money on bad wigs with them that I literally hate this company. Paradoxical because I was once a loyal customer
I appreciate how quickly this company ships items and process returns, I odered from them several times and I had no issues. They also responded quickly when I sent customer service a email. I recently ordered from another hair company last week and they stay haven't ship the product. I ordered from divatress yesterday and my item is already shipped with a tracking number. Also when they package my products it's done with care. I trust this company and will continue to use them.
Thanks Divatress!
Tip for consumers:
Use them because they are reliable unlike some other hair companies
Products used:
I used all the products I bought
I ordered 2 bottles of Lottabody Nourish Me Leave-In conditioner with Milk & Honey on December 24,2020 and I received them within a week. I thought this was amazing given the mail was so slow and the other carriers were full. It shipped UPS and I got it- it was well packed in bubble-wrap and a snug box. I was very happy. I was happy to find this Lottabody product bc a lot of stores didn't have this particular product. I had not shopped at DivaTress before but I definitely will in the future.
Tip for consumers:
I trust this site based on my first purchase with them.
Products used:
LottaBody Nourish Me Leave-In Conditioner with Milk & Honey
I have been purchasing wigs with Divatress since 2019 and I can honestly say that I have never had an issue with them. I place about 4 orders every couple of months and all my orders have came with the correct merchandise. My order ship outs the same day I place it and I get it within 3 days. There was one time that one of my wigs was not in my order. I called customer service that day and they issued me a refund. Divatress is the only place that i purchase my wigs because of the pricing and quality of the product and the variety.
I have purchased 3 human hair wigs from Divatress and they all were shipped within an hour or two from purchasing. My wigs are always packaged well. I get compliments on my wigs all the time and I recommend Divatress everytime.
Products used:
Human hair wigs
Thank you for sharing your review, looks great!
I LOVE MY WIG! IT CAME ON TIME AND THE QUALITY IS GREAT! I CAN'T WAIT TO PUT IN ANOTHER ORDER. THANKS
Products used:
WIG
I ordered my wig February 4,2022 it arrived February 11. I did email a few days after I ordered because the order wasn't taken out of my back account and I never received a reply. The 7th is when they shipped. It was supposed to arrive the 8th but arrived the 11th by fedex. I would order from them again
Products used:
Latisha by sensational color 613
Thank you for shopping with us!
I recently ordered a lace front micro box braid wig from Divatress. I had been waiting for this item to be back in stock for over a year. I requested a message update when the item was back in stock. I completely forgot about it, until one day I got an email saying the item was available once again.
I immediately went to the site, and ordered the wig. It was shipped fast and arrived right on the day expected. I was also able to get shipping and up to the minute delivery updates.
Upon opening the package, I was pleased with the quality of the wig. The microbraids are uniform throughout and the lace is soft and really looks great when applied correctly.
I am completely pleased with my purchase and I would definitely recommend DivaTress for all of your hair needs. They can be a little more expensive than some other retailers but remember - you get what you pay for. I paid for quality and that is what I received. I have received tons of compliments when I wear this one. Very pleased!
DIVATRESS: Divatress is a leading e-commerce company committed to becoming the most loved and trusted wig retailer on the web by offering an enjoyable shopping experience, fast delivery, and exceptional customer service.
Tip for consumers:
Sign up to get a discount.
Products used:
Lace front micro braid wig for women
All the Beauty Supply stores were closed in NYC during the Covid-19 Stay at Home Order, so I placed my order for three Motown Tress wigs and received my order within 5 business days by free delivery. I got exactly what I ordered and will definitely order from Divatress again. Very happy customer!
I have been ordering from Divatress.com for 5 years or more and have had excellent service. My orders are always correct and delivered on time. And the prices are very affordable. Being a woman with alopecia these wigs are perfect for me. I change my hair like I change my clothes. Thank you Divatress.com.
I have ordered three wigs from divatress Fest far, and I am more than satisfied. I can't wait to see what else they have so I can go ahead and order. I would love to order at least one wig per month from divatress.
Divatress offers a large variety of wigs at a wide range of affordable prices & they deliver quickly
Thank you Diva we appreciate you!
This is the BEST online wig store and I have tried several. They are courteous and they get your merchandise out to you ASAP. My package has always arrived fresh, new and securely packaged.
Thank you Diva Tress!
Thank you Diva! We try our best!
If you want a person answering your calls, responding to your emails, excellent communication and a quality product, then look no further. This was my first order x's 2 and I won't look for another online wig store. I can see why they get 5 stars from their customers! #Love
Hi I just want all women to order from you my wigs were of Great quality I don't wear wigs but they both look amazing and natural on me so I will definetly be ordering again Thanks Diveatress!
Quality products! Excellent service above and beyond! Courteous, professional and such a pleasure to do business with Divatress!
Products five star!, Customer Service five star! Divatress is the absolute Best Place to Shop! Super fast shipping!
Divatress always has displayed items in stock! I always receive exactly what I ordered! Super fast turnaround from the time ordered to when it ships! I ordered before going to bed and by morning, my order was processed and scheduled to be shipped!
I have ordered from other online shops and it sometimes takes weeks to receive my order! Divatress' fast and expedient service gives them a competitive advantage and places them ahead of the others! Keep up the good work!
I recently ordered from DivaTress as a new customer. They kept me informed of the status of the order from the time I submitted it. My items arrived in less than week and I received exactly what I ordered. I'll be ordering from them again!
I rarely write reviews but I felt compelled to do so. I have ordered from many online wig stores but Divatress is the BEST! They are professional and provide a very quick service. I have been very satisfied with this company and will continue to do business with them.
This is my very first wig and love it. Great Customer service and very professional. Will order from them again.
Ok so this is my first review on diva tress, so I was a tad bit skeptical about purchasing online, because of horror stories & I actually had my own horror story about light in the box... So I said let me give divatress a try & I am very pleased with my units, I order on a Monday, I received my tracking numbers on that Tuesday & received my items Thursday, I luv I luv Luv Divatress & definitely is my new go to place for all my units & hair products
I am one happy women. You can not beat the service you get from the company. I always get what I order. In good time. Sometimes in 2 days. And to me it is better than gowing to your local beauty mart. Good job Divatress I love all your sales.
Finally, I've found a company that delivers with professionalism. I received my package in a timely manner and it was neatly packaged with care. Packaging says a lot about a company and I was sold, when I received mine. I just placed another order with them and will be doing so for years. The site has a plethora of selections, especially hard to find pieces. Thank God for Divatress. I am not surprised that this company is out of Chicago. Chicago rocks!
I have been a customer for a year and absolutely love the service, and the shipping is pretty quick I have not had a issue with them and sometimes they even include candy in your order as a free gift
Some of the many hair brands we carry are: Saga, FreeTress Equal, Milkyway, Outre, Batik, Model Model, Glance, Motown Tress, Velvet, Bobbi Boss, It's A Wig, Sensationnel, New Born Free, Goddess Remi, Janet Collection, Beverly Johnson, Vivica Fox Hair C...
Leaders in Hair, Wigs & Beauty
Divatress is a leading e-commerce company committed to becoming the most loved and trusted wig retailer on the web by offering an enjoyable shopping experience, fast delivery, and exceptional customer service. Are you looking to buy wigs online? We offer thousands of wigs and black hair care products from major brands such as the FreeTress, Vivica A. Fox Collection, Bobbi Boss, Sensationnel, Outre and more. Our friendly customer reviews are here to help you make informed buying decisions which has earned us the loyalty of divas worldwide!
Whether you are a professional stylist, beautician, working mother, student, or self-made diva, you are sure to enjoy shopping at Divatress. We believe our continued growth depends on our commitment to black hair care, passionately working to surpass your expectations each and every time you shop with us.
Thank you Diva! We appreciate your review!