- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
DivaTress has a rating of 2.87 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DivaTress most frequently mention customer service problems. DivaTress ranks 28th among Wigs sites.
This company does not typically respond to reviews
I appreciate how quickly this company ships items and process returns, I odered from them several times and I had no issues. They also responded quickly when I sent customer service a email. I recently ordered from another hair company last week and they stay haven't ship the product. I ordered from divatress yesterday and my item is already shipped with a tracking number. Also when they package my products it's done with care. I trust this company and will continue to use them. Thanks Divatress!
I consistently receive bad service from them. Like, it literally pisses me off, to the point that Im considering taking them to small claims court for the value of what Ive received. They constantly send bad wigs or te wrong color or a late item. And have the nerve to have a no refund policy. I have spent so much money on bad wigs with them that I literally hate this company. Paradoxical because I was once a loyal customer
I ordered a few pony tails and received them within a few days. The hair looked fantastic and I received many compliments! I was ordering wigs from another company for over 25 years and have decided to switch to divatress instead because of the unlimited selections and varieties of hair that they advertise!
Tip for consumers:
Make sure to use and apply any promotion codes before purchasing..I missed out on my 10 percent and they could not apply it after my hair was sent out!
Products used:
Pony tails
The wig as really not bad, real hair, but seems like unprocessed or that a wig is not brand new. A bit different understanding what is silky hair, but im wearing the wig very day, ordering from this place again. Hope it keeps up with expectations. PS. This wig is way to cheap comparing to what great quality i got. :)
I received all my products great prices and my order was delivered in the right time. Thanks Divatress
Thank you Divatress I loved my wig and the delivery was quick. Will see how I get on after a few weeks
As long as you look at youtube reviews beforehand, you should little issue with the wig selections and expectations. My only gripe was the free delivery promotion offered for spending over a certain dollar amount leaves you with USPS SmartPost, which is an awfully slow service; Fedex or UPS actually picks the package up from the retailer and then delivers it to the local post office, where it usually sits for 1-3 business days before being sent out to you. You can schedule pick ups if you want to get your order in a timely manner (I did this) but this sort of defeats the whole delivery promotion idea if you have to pick up the order yourself anyway!
Would order again, but I would prefer to just pay the shipping to avoid USPS SmartPost.
When I first went to order from divatress.com there was an error with my browser and my card was charged twice with no order confirmation. It was a Saturday and I didn't expect a reply until Monday but I emailed them anyway. When I called my bank on Monday to see if the transaction had been fixed they let me know that DivaTress had already refunded the money to the account that weekend :) Good first impression!
Now as far as getting my actual order through, it was a breeze. I got the package exactly when they said I would (all orders include a tracking number). They are based in the U.S. so you can expect your order within just a few days. I HIGHLY recommend them. I will be ordering from them in the future and will update my review if need be.
Gain trust and grow your business with customer reviews.
Some of the many hair brands we carry are: Saga, FreeTress Equal, Milkyway, Outre, Batik, Model Model, Glance, Motown Tress, Velvet, Bobbi Boss, It's A Wig, Sensationnel, New Born Free, Goddess Remi, Janet Collection, Beverly Johnson, Vivica Fox Hair C...
Leaders in Hair, Wigs & Beauty
Divatress is a leading e-commerce company committed to becoming the most loved and trusted wig retailer on the web by offering an enjoyable shopping experience, fast delivery, and exceptional customer service. Are you looking to buy wigs online? We offer thousands of wigs and black hair care products from major brands such as the FreeTress, Vivica A. Fox Collection, Bobbi Boss, Sensationnel, Outre and more. Our friendly customer reviews are here to help you make informed buying decisions which has earned us the loyalty of divas worldwide!
Whether you are a professional stylist, beautician, working mother, student, or self-made diva, you are sure to enjoy shopping at Divatress. We believe our continued growth depends on our commitment to black hair care, passionately working to surpass your expectations each and every time you shop with us.
Hi Diva! Thank for your review!