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The Disney Store has a rating of 2.45 stars from 251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Disney Store most frequently mention customer service, credit card, and tracking number problems. The Disney Store ranks 11th among Disney sites.
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I love these cute collectibles, though they might be a bit pricey but it's definitely worth the price. Also great quality!
Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.
I love these cute collectibles, though they might be a bit pricey but it's definitely worth the price. Also great quality!
Good quality Disney collectables, action figures of Disney characters. Got good deal with discounted price.
The prices here are a bit over the top, i don't usually shop here but it's worth having a look at. Once got a gift for my niece and she truly happy, the quality of items is good.
I actually order all the time from Disney yes some prices can be pricey but what do you expect with good quality stuff shipping is usually great and fast a lot of times Disney has discounts for orders highly recommend! If you cant find it on the site then try the Disney Park app everything is there!
Tip for consumers:
I will ALWAYS recommend Disney
I read all the bad reviews on here and was worried. But everything was fine. Received the entire order in about a week. Everything was just as advertised. I had no problems at all. I was however only allowed to use my disney rewards card and a credit card. Could not also use the disney gift card I had... but that is okay.
Frankly speaking i would rather buy from Disney store, at least I know, I would buy a real one,
I had an xcellent service from them so far. Order arrived as what they says it will.
This time of course my order has not arrived. But it was not there fault. It was Hermes fault, because probably the Hermes driver Connot be bothered to deliver my item.
The Disney store quickly reply my email.and refund my money without me asking for it yet.
I would recommend to shop at Disney store.
Disney.com, guest service rep.: ERIN is very helpful in resolving and correcting my order, she explain every detail of my order 4/22/2021 and rep,: DENA helped me to correct errors on my order to satisfaction.
Thank you, Guest Service for the good work that you have provided to the customers.
I ordered some dolls on this website and all was handled well. After placing the order, the package was send in time and there were email updates about progress. I did not need to contact customer support, so my rating does not reflect support.
<3 this site, you will find the toys on here cheaper then you would in store, great prices and service, always having amazing sales
Ahhhhhhh finding nemo stuff is 2 die for lol
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Disney Store online is now shopDisney.com, the ultimate Disney shopping destination! Shop for costumes, clothes, toys, collectibles, d̩cor, movies and more.
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