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DISH Network has a rating of 1.17 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 17th among Satellite Television sites.
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Our family have been loyal DISH network customers for 17 continuous years and have had great service. However in January 2023 we had a catastrophic fire and our entire home was a total loss. One week after the fire I called to notify DISH that we needed to cancel our service as we had moved into a condo that had an HOA that required us to take another competing service. At that time Donna, the customer rep told me we had signed a contract and she could only pause our service for 9 months but that we would still owe on our original contract for an additional one more year even though we would have no services. She kept me on the line for almost 40 minutes professing that she could offer us no other options. I then called the local DISH contractor in our city and he told me that there is a catastrophic clause for customers like us. Thankfully when I called back 2 weeks later I was referred to Jennifer who is a Senior Resolution Specialist at DISH. She was so kind and very knowledgeable in all of the contract issues dealing with our situation. In a matter of a few minutes she had canceled our equipment fees, disconnected our account and made arrangements to refund our monthly DISH fees that were continuing through autopay. If I had not had the pleasure of talking to Jennifer I would have given DISH a review of 1, but because of Jennifer they get a 4 in honor of her honesty and professionalism. Thank you. Laura. S
Finally after dealing with for 2 yrs I canceled the service. I never had all the channels I was paying for more than 90 days in a row with out an issue. Their equipment must suck that bad as they have been to my residents 9 times in 24 months to replace or fix something. Customer service is only worried about keeping you in the money out and took entirely too long to get the service canceled. Do t waist your money or time. Like seriously how are they still in business?
Our family have been loyal DISH network customers for 17 continuous years and have had great service. However in January 2023 we had a catastrophic fire and our entire home was a total loss. One week after the fire I called to notify DISH that we needed to cancel our service as we had moved into a condo that had an HOA that required us to take another competing service. At that time Donna, the customer rep told me we had signed a contract and she could only pause our service for 9 months but that we would still owe on our original contract for an additional one more year even though we would have no services. She kept me on the line for almost 40 minutes professing that she could offer us no other options. I then called the local DISH contractor in our city and he told me that there is a catastrophic clause for customers like us. Thankfully when I called back 2 weeks later I was referred to Jennifer who is a Senior Resolution Specialist at DISH. She was so kind and very knowledgeable in all of the contract issues dealing with our situation. In a matter of a few minutes she had canceled our equipment fees, disconnected our account and made arrangements to refund our monthly DISH fees that were continuing through autopay. If I had not had the pleasure of talking to Jennifer I would have given DISH a review of 1, but because of Jennifer they get a 4 in honor of her honesty and professionalism. Thank you. Laura. S
I just had the system setup. I record programs and watch as convenient. I found out they basically have no search engines. I have had about every service out there. Always have had the option to search for a program. My 16 yr out grandson could fix it for them.
It has taken me 3 hours to set mist of my programs up for recording.
I am still fuming that something so basic is not available.
Heck I called customer service and the poor guy tried bit no
Understanding
I had Comcast for about 4 years, and prayed that I would never go back. Now I am with Dish, some inor issues with teh weather, but nothing major. I am locked in to a 2 year contract so I have not seen any price increases. Customer service has always been good to great - no non-english speaking employees. I hope that once I finish this response my service reverts to that of Comcast.
I keep toying with the notion of dis-including Cable/Dish bulk rentql of content and going with my growing use of Roku, Netflix, Amazon Prime HBOGO, etc. but have been so happy with Dish network that I just have not sharpened my pencil and done the math to see if it is worth it, each month.
They are responsive, easy to deal with and show signs that they may know that the future is in greater flexibility. Still they require a land line to get the "on demand" stuff and the phone line has to be physically hook in to the box.
I had dish then went to the local cable Co because they have more entertainment channels for less cost, Dish has a lot of sports channels that would be good for some one who loves sports.
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