• DISH Network

DISH Network

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Overview

DISH Network has a rating of 1.17 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 17th among Satellite Television sites.

  • Service
    256
  • Value
    249
  • Shipping
    132
  • Returns
    145
  • Quality
    213
Positive reviews (last 12 months): 2.7%
Positive
4
Neutral
2
Negative
143
36
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I had Dish Network but the service wasn't great and it was pricey so I disconnected and went with Spectrum.
  • Pushy overbearing salespeople and unhelpful customer service.
How would you rate DISH Network?
Top Positive Review

“Trying to cancel service after a catastrophic fire”

Laura S.
2/21/23

Our family have been loyal DISH network customers for 17 continuous years and have had great service. However in January 2023 we had a catastrophic fire and our entire home was a total loss. One week after the fire I called to notify DISH that we needed to cancel our service as we had moved into a condo that had an HOA that required us to take another competing service. At that time Donna, the customer rep told me we had signed a contract and she could only pause our service for 9 months but that we would still owe on our original contract for an additional one more year even though we would have no services. She kept me on the line for almost 40 minutes professing that she could offer us no other options. I then called the local DISH contractor in our city and he told me that there is a catastrophic clause for customers like us. Thankfully when I called back 2 weeks later I was referred to Jennifer who is a Senior Resolution Specialist at DISH. She was so kind and very knowledgeable in all of the contract issues dealing with our situation. In a matter of a few minutes she had canceled our equipment fees, disconnected our account and made arrangements to refund our monthly DISH fees that were continuing through autopay. If I had not had the pleasure of talking to Jennifer I would have given DISH a review of 1, but because of Jennifer they get a 4 in honor of her honesty and professionalism. Thank you. Laura. S

Top Critical Review

“Whish I could give them a zero”

Christopher R.
1/8/24

Finally after dealing with for 2 yrs I canceled the service. I never had all the channels I was paying for more than 90 days in a row with out an issue. Their equipment must suck that bad as they have been to my residents 9 times in 24 months to replace or fix something. Customer service is only worried about keeping you in the money out and took entirely too long to get the service canceled. Do t waist your money or time. Like seriously how are they still in business?

Reviews (449)

Rating

Timeframe

Other

Reviews that mention popular keywords

dish network (97) customer service (123) termination fee (13) cancellation fee (12)
Thumbnail of user christopherr1845
1 review
1 helpful vote
January 8th, 2024

Finally after dealing with for 2 yrs I canceled the service. I never had all the channels I was paying for more than 90 days in a row with out an issue. Their equipment must suck that bad as they have been to my residents 9 times in 24 months to replace or fix something. Customer service is only worried about keeping you in the money out and took entirely too long to get the service canceled. Do t waist your money or time. Like seriously how are they still in business?

Tip for consumers:
Absolutely poor company

Products used:
Full set up for 3+ tvs

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Thumbnail of user johne3095
1 review
1 helpful vote
January 25th, 2024

I think dish network should be shut down for good there are movie app on the internet that allows you to watch movies straight out of the theater that's free and I am 39 years old and there's movies on are $3.99 to rent for 24hours and they were made before I was born why is that I am not happy with the movie selection I just switched to dish network and I am not paying my next month's bill just because dish is a rip off

Thumbnail of user bensremodeling1
1 review
1 helpful vote
February 14th, 2024

Dish Network had a promo to switch from Directv and they will give me 3 $300 debit mastercard. On top of having bad service I also called them almost every month for 8 months asking where's a my gift card and they all play games with you. Worst company in USA.

Thumbnail of user toddc810
1 review
0 helpful votes
February 16th, 2024

I was a customer of dish network for over 15 years my bill was getting so high, i called and discussed it with a manager at dish, and they were rude and not willing to help lower my bill, unless i gave up all my channels i watched. I told them i would cancel my service if they couldn't help me keep my channels and lower my bill. She was content with me to cancel and so i did. Sad after si many years they would not work with me.

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Thumbnail of user bruces1314
1 review
0 helpful votes
February 19th, 2024

After several months of bad service and several tech visits, never worked correctly. Was told by one supervisor that due to several issues and tech visits wouldn't be charged disconnect fee and would put in notes. When called to disconnect said would be charged $420. No supervisor would help and said still be charges. Too many tech visits and lies told by reps. Don't believe what they say, and best Don't Get Dish Network

Products used:
Got different TV Service

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Thumbnail of user dereka224
1 review
0 helpful votes
January 31st, 2024

Just wanted to thank DISH for letting me pay $15 over the past 15 years for garbage! Terrible network choices and constantly fighting with a local TV networks.
If you like to watch repeats of Shooter, Harry Potter, Forrest Gump, and infomercials feel free to pay these turkeys $130 a month.
Absolute garbage.

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Thumbnail of user brigidt10
1 review
2 helpful votes
January 12th, 2024

I called because my monthly charge jumped from $107.43 to $137.23. No problem the "customer service" representative said. I can take care of that for you. If you pay today, your charge will be $107.43. From now on. Here is the confirmation number. The amount charged to me was $137.23. Calling customer service is an exercise in futility. They HANG UP on you. They redirect you to outer space. THET LIE, LIE, LIE. If I could give them a ZERO I would.

Terribly disappointed,
Brigid Tierney

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Value
Thumbnail of user janes1778
1 review
0 helpful votes
January 11th, 2024

This has been very disappointing. I live in Iowa and we a fair amount of snow. Despite telling the installer that the spot he chose was where water and snow collects in the winter, he installed it. He said that was the only spot he could get a signal. I've now had two service outages. One for water, now one for snow. They insist that if I cancel they will charge me $200! I'm tired of the frequent outages. But I have no chose as I can't afford to pay$200. Guess what DISH it snows in Iowa Dah! Your product doesn't work for me! I should not be penalized because you gave a poor product! My advise-don't even try them out!

Products used:
No service unless I paid them more to cancel

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Thumbnail of user sabastianc2
1 review
0 helpful votes
February 17th, 2024

I had to leave dish because of a disability, they charged me 200$ cut off fee which I understand and that's ok but $35 for a cardboard box to return the dish receiver is ridiculous. On top of that they set up a payment arrangement with me and after my first payment they sent it to collections. I've never been late on a payment anywhere and have nothing in collections until dish sent this cut off fee and box fee to collections. I'll never use dish again and will warn as many people as I can against using the dish company.

Thumbnail of user garym2821
1 review
1 helpful vote
February 27th, 2024

I signed up for Dish Network for a 300.00 Visa gift card and was told I would receive it within 6-8 weeks after I submitted the request. Months later I was lied to and given the runaround by numerous customer service agents. I was lied to from day 1. Made a call today and they told me the possibility of redeeming the card that I never received and was promised by agents during 2023 was a flat out scam to get me to sign up with there service. I am leaving Dish Network as soon as my 2 year contract is over. Do your self a favor and stay away. By far the worst customer service I have ever experienced. Don't believe their sales agents. Its bait and switch all the way.

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Thumbnail of user kaylad484
1 review
0 helpful votes
February 16th, 2024

Have to create an account just to check availability. When you go to create username, it says there is no username associated with account, same with phone number. Why would there be one already associated if I am creating an account? Did chat with representative and they told me to call. Called, and the guy told me he needed my social security number just to tell me the price of services? Seems like profiling and a scam to me. Definitely will not be using this.

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Thumbnail of user fredw550
1 review
0 helpful votes
March 3rd, 2024

It is extremely disappointing that Dish does not put women's college basketball schedules on game finder. As a former high school girls basketball coach I feel this is disrespectful to those athletes and fans who enjoy watching the amazing talent that this sport attracts.

Thumbnail of user katier569
1 review
0 helpful votes
March 29th, 2024

I had the promo for a 300.00 gift card for switching from Direct tv to Dish and 8 months later I'm still trying to get it! I've turned them into the BBB and they still have excuses! The best one was they don't have my address! Somehow they manage to mail my bill to me! Think carefully before signing up with Dish! False advertising for sure!

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Thumbnail of user teresab1757
1 review
1 helpful vote
March 8th, 2024

DON'T count on getting the $500 prepaid credit card like they say you will! It's a game! As the old saying goes, it was too good to be true and DISH proved it! So frustrating!

Thumbnail of user barbaram3948
1 review
0 helpful votes
January 21st, 2024

I attempted to order a movie with my "free on demand certificate". I called immediately to cancel the movie as it was $19.99 said they couldn't help me I have to call back tomorrow to request refund. The notification on my email never stated it was for a $6.99 movie. Looking forward to the day my contract is up! Always have to make more than one call to resolve issues with Dish!

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Thumbnail of user weregamer
1 review
0 helpful votes
November 13th, 2023

I never liked this service; we got it back when my wife's soaps weren't available same-day online. The user interface is terrible, even as a software engineer I can understand how it's set up but not how they could imagine any human being, myself included, would like it.

But the worst of all is the way they cheat you. At installation time they make you buy some of the equipment but lease other parts (and they hide the detail that what you're only leasing includes a box attached to the dish on your roof, until you try to discontinue), and they send an installer. But when you want to quit, they require return all the "leased" parts, and they don't even promise that you'll be charged less if you send back the main receiver without the box from your roof.

Absolutely no reason to give these jerks any of your money.

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Thumbnail of user ddmbatluc
1 review
1 helpful vote
February 11th, 2024

Changed to dish 15 months ago because they offered no contracts. 15 months later I'm moving and they're penalizing me $180. Turned in for arbitration and they refused. They're liars and it's bad service.

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Thumbnail of user ammoman15
1 review
1 helpful vote
December 7th, 2023

Had to put mom in rest home. No longer able to work remote or hear TV. Charged her $200 to stop service.
Took 45min to get service cancelled. They have a bull$#*! answer for everything and won't take no for an answer. Cancelled my service as well because of constant price hikes. STAY AWAY. Go with Netflix or Hulu.At least they have something to watch and very reasonable rates. Thanks for nothing.CROOKS.

Tip for consumers:
BEWARE.

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Thumbnail of user norav64
1 review
0 helpful votes
March 22nd, 2024

When I first signed up with them I was promised the same rate after 4 months my bill went up. I was also promised a gift card that I never received. After calling several times I got the run around from several reps. Finally told them to keep it. I made the biggest mistake signing a contract with them

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Thumbnail of user christopherc1617
3 reviews
1 helpful vote
February 18th, 2024

Left DIRECT TV; mistake. DISH never worked properly. Paid termination fees; back to DIRECT TV. Bad experience.

Thumbnail of user keegank9
1 review
0 helpful votes
December 31st, 2023

Dish doesn't work majority of the time, always having "technical errors" and are "working on getting them fixed" however they never do. They may put a temporary fix but will never be fixed for good! From using the DVR to dropping channels. Just know if you go with Dish you will get shotty service and shotty customer help! DONT DO IT!

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Thumbnail of user jonathanc306
3 reviews
8 helpful votes
December 25th, 2023

3 major problems: 1- horrible customer service. 2- horrible product- always breaking down and dropping signal. 3- they constantly have network contract problems, and just disappear channels that you pay for. No compensation.

Tip for consumers:
do NOT use dish

Products used:
tv service

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Thumbnail of user steveh3782
1 review
1 helpful vote
February 12th, 2024

Was a customer for about 15 years finally had enough and discontinued their service. They will keep creeping your bill up til you call to get it back down where is suppose to be according to your package. This is why they give discounts for electronic payments so they can do this. Had to keep calling to get boxes to return equipment, which if you read they will keep charging the monthly fee until they recieve their equipment regardless if it's been disconnected and they have turned it off, then they will charge you $20 to recieve their equipment back, plus $60 cancellation fee and didn't have a contract. I do not recommend this shyster crooked companies service to anyone if it was free to hook up, they will screw you before it's over. P.S. A little rain and you lost satellite signal. JUNK. A lot better services available

Products used:
Not applicable

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Thumbnail of user thompsonjohn893
1 review
1 helpful vote
February 20th, 2024

How can you pay your bill through there automated system and the next month? And the next month they tell me I payed a scammer, but they toke the money out of my checking about. Bad Customer Service and a poor lacking of taking care of customers

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Thumbnail of user ballpark874
1 review
0 helpful votes
February 24th, 2024

We've asked and asked for Bally Sports, nothing has occurred
Give us the option, charge us it's ok I'll accept

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About the business

: Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award winning technology, and J. D. Power? ۪s top-rated customer service. Learn more on our official site or call us at 1-855-318-0572 today.

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