Discount Tire

Warranty crap, changed road hazard warranty even on previous warranty, cost me 259. To replace tire with screw in it, warranty had expired because they changed it, warranty should stay the same as when you by it, not change cause they want to, so wrong, will not send my friends to discount tire.

They need to hire sales personnel to answer the damn telephone. Can't even get a salesperson to talk to and set up a appointment to purchase new tires. TERRIBLE SERVICE

Heard ok things about this place decide get my tires from here. At 1st I was told price 696.00. Then after trying card wasn't approved I was ok with it. I only wanted two tires at 1st... I say I go Walmart he came say I can help you get all four tires so you can be safe gave me price 402 I say all four tires he say yes... I say ok right at end only 3 tires then once I got home all tires are not same brand like I paid for. One on back different brand. I think cause I am lady they try take advantage like I didn't know any better. Not happy with out come of situation they all was pretty nice but what was say is not what was done.pic showing these 3 tires are not same brand two on front are silver edition one on back is cooper brand. Overall today my experience here wasn't the best...

Two different times now I have stopped at our local Discount Tire in Saratoga Springs with a tire which was going flat. Both times I was told they were too busy to check it and wanted me to make an appointment to come back. The whole point of stopping was to avoid having to change a tire while in a business suit. I can see making an appointment for standard services but they should be willing to make allowances for an emergency. After the same thing happening twice I won't go back again. I've spent a lot of money there in the past, but I am certainly going to take my business elsewhere from now on.

I called in and ordered a tire because I had one that got a piece of rebar in it. I gave them the number on the tire. They ordered and got the tire in. They matched the price from Walmart but when I got home I discovered it was the wrong tire. I went back and they said they would replace and call when it was in. I gave them a day and called to see when it would be in. They said they had it. Now I had already waited 2 hours to get the wrong tire. I return to the shop and sat there for 2 more hours as many others came and went. I had an appointment I needed to make and was assured they would move me up because of the mistake they had made. I missed the appointment. It was one tire. I have been doing business with them for many years. The manager was there and never acknowledged me or the mistake that they had made. I will say that the technician did apologize and said that if he had known the situation he would taken care of me immediately. I think that may next set of tires will be from another dealer and I will encourage everyone else I know to do the same. As I sat there for a total of over 4 hours I heard many other stories and remarks about the turnover of employees. Sorry this is so long but I wanted to include the good and the bad.

We prepaid and made an appt. When I was 10 min late for the appt I was fine when they told me it would take an hour, maybe an hour and 10 minutes. I sat down to wait. After an hour and 15 minutes I headed to the restroom, was gone about 5 min. I came back and checked out the door and there was a car that looked a little similar to mine parked at the very far end. But I couldn't tell so I sat to wait. 20 min later I finally said something. The guy goes out to the garage and says oh they are just getting it down now. There was a problem. I step outside and a guy is going to the car at the end and driving it around. So while they were nice, you can't trust people that lie straight to your face. When I got home, my husband calls to let me know that the car was ready 1 hour after I dropped it off. They left me waiting 50 minutes! I know 1st world problem, but we spent about $1500. And expected better.

Don't bother making an appointment with discount tire. They'll tell you it'll take an hour if you make an appointment and then when you show up they want to push you back. Made an appointment showed up and they are 1 hour and 45 minutes at a minimum to get tires rotated and balanced. Other shops around town seem to be about 45 minutes maximum. Their service has gone down their quality has gone down and it doesn't appear that they are going to try to get it back. It's quite disappointed to see their business to such a significant downturn in how they handle things. You're better off to try to find somewhere else. Most places are offering Nationwide warranty and road hazard guarantee anyway... 2700 Juan Tabo. ABQ, NM

Called discount to check tire availability, price before checking the used tire stores on the corner, ( there's one in every neighborhood). What most people don't know is., the same new tires you pay all that money for, you can purchase from the used tire store, cheaper. Same brand. Brand new, with warranties, certs. Yep everything! LESS EXPENSIVE. If you know what you are looking for and have done a little homework. Google search, a couple tire store site visits for comparisons. Price, size., availability.
Those new tires come from a local tire warehouse, you go in to the used store, tell them exactly what YOU want, order, and have installed.
I did just that recently, purchased same tire from used tire store new, with hazards, certs... two tires were $80.00 cheaper, same brand( KUMHO 245 55 19) that DISCOUNT carries. I paid $378.00, out the door for two. 2/2022. If you are price conscious, and wish to control rising costs, check out your used tire stores, they sell new, all brands, they just order them from a local warehouse and are cheaper. How do I know this? I am a former WHOLESALE TIRE SALES PERSON who's customers included car dealers, tire dealers, repair shops, truck facilities. Anyone who sold new and used tires... good luck. Save your money! Knowledge is power.

After a rotation of tires which were purchased from Discount TIre, my pickup developed a shimmy. The initial solution should have been balancing, which was missed at time of rotation. No offer was made to rotate, but instead the immediate recommendation was to purchase new rims and /or new tires to replace a set with only 22K out of possible 60K miles. Obviously I left without resolution. The store was short staffed, and I waited in line for 20 minutes even with an appointment. Previous services have been hurried, rushed and less than thorough. There will be no returning.

4-11-2018. The only thing I needed during this visit was to have my tires aired up. They told me it would take less than 3 minutes and it did. That would have been great except the employee didn't take the time to check or ask how much air my tires take. So when I drove off, I still didn't have an adequate amount of air in my tires. I had to go air them up myself. I won't go to this location again on Penn/Memorial in Oklahoma City.

Went down a year and a half ago to discount tire and bought four new tires. They put in a radial pusher in the four. It pulled hard to the right all the way to South Padre and back. Went for a front end alignment. Nothing wrong. Pulled right hard. Moved right to left and left to right. Pulled hard to left. Went back again and moved left front to left rear. Pulled hard to left. They ordered me a new right tire. Never came in. Went back and they ordered me a new right tire. It never came in. Went back a third time and they wanted to order me a new tire and I said put on what you have. $25 installation charge and car goes straight.