Discount Tire

Its been 10 years since I purchased fron discount tire and today I was reminded why when I went back for simple tire repair on new tire 6 month old. A simple plug to fill a nail hole through the thread. All they want to do is SELL you new tire. I detest this companies policy toward its customers and will never purchase from discount again.

I have a 2020 Honda civic with only 38k. Was told I need all 4 rims due to corrosion. And that they cannot be cleaned which is absolutely untrue. I have been in this field for 28 years and not once have I sold customers set of rims due to corrosion. I asked the manager if they have bead sealer? He replied with no what kind of tire shop does not have bead sealer. He said it is not recommended, but he would rather sell me four new rims that I did not need when all they had to do is clean the rims and apply sealer. I think it is absolutely outrageous that they would try doing this. I wonder how many customers actually fall for the scam. They should be put out of business it's not right.

First time I bought tires for my 3500 ram they put two different tires on first. Then when I went back they said I had to prorate the tires to put the same on.
Second time I put all new tires on my Toyota had a vibration and the tire sensor keeps coming on. Took it back they checked the balance and said one was out ok. The tire sensor they said I had to take it to Toyota. The sensor never came on before. Then they didn't but all the lug nuts back on. NO I WILL NEVER BUY FROM THEM AGAIN

Drove an hour for an appt. That was scheduled at 9:15 and still took an hour to get the vehicle back even though there were only 3 of 6 bays in use. Was there for over 2 hours and management never acknowledged anything.

2 phone Neither mentioned a warrenty required for all locations. Didn't know where the hub lock was located.

Took my truck in 5 times within 2 weeks, and the tires are still violently vibrating. I got a refund for the life balance and rotation. Gonna move on to someone who knows how to balance tires.

Bought new tires, had a screw in one and got to store at opening and 4 hours in all they do is push my job back as the take one after another scheduled jobs. Why would you have a tire business if you can't help people who have a flat tire! Happy to sell me a whole set of new ties no mention that it could take all day! It's like being first up in a line and the clerks takes call after call for orders while you wait! Even though you were first. If you have a flat tire skip Discount as all they service is online order.

Needed a new tire after only 5 months of having them placed. When Discount tire placed the tires (4), they gashed the lower back near the tire area. They also knocked out my sensor that registers the tire pressure. Fast forward to today. I took the car in because I have a slow leak from a nail on the front passenger side. They then proceed to state that the reason that the driver's sensor is not picking up is because the tire is gnawed up on the inside. This right there tells me that they put a BAD tire on the my car in the first place especially since the sensor was working pre me taking it in. I had only went with the sensor being out because I seriously had no plans to return to this place and was going to take it elsewhere. I only recommend this place if you want your car fkd up or if you wantpoor quality products!

Went to Discount Tire to have one flat tire replaced due to a hole in the sidewall. When I showed the attendant the flat tire, I told him that all I wanted was a replacement for that tire. Without saying anything and ignoring me, he walks around the car to look at the other three tires and then proceeds to tell me I need to replace all of them. I told him that he was wasting time and again that I was only interested in replacing the one flat tire. Despite what I said, he wanted me to look at a poster inside the store to try help sell me on replacing all of the tires, which I refused. I was frankly taken back by the contempt the attendant had for me as a customer. I won't be buying anymore tires at Discount Tire anytime soon. On the tire that I did replace, at check out he added about 25% on to the price he verbally quoted earlier explaining that he added a replacement warranty and a tire disposal fee. Beware of the deceptive pricing tactics. Their sales tactics exude nothing but contempt for their own customers.

I bought BF GOODRICH tires from the SpringHill Tennessee store. I had to pre order the tires and when they arrived at the store I was contacted that they had the tires at the store. When I got to the store and paid for the tire I was told that they were a little behind and that I would be a little while before they could mount them. After 6 hours of waiting I finally got the tires. From day 1 the tires were not balanced and I have tried several times to schedule an appointment to get them balanced and each time it is 4 or 5 days before they can get to me. It feels like they got the money for the tires and they can care less about the care of their customers.

I paid for lifetime spin balance for 4 tires in 2013 for the vehicle i do drive only on weekends,so after ******* miles went to them for balance they told me that we can not balance your tires because tires are now over ten years old. I told the manager this vehicle is only weekend drive thats why. He was very rude so now i will never go back to Discount tire. Because the recipt said Lifetime spin Balance but nothing about 10 year limit. In my opinion it is false advertisement.$65 i paid were wasted.

Cross-treaded three lugs on a tire making car un-drivable. Tried to tell me my car was defective. Just stood there and look at floor manager until he asked if I had AAA. (He wanted me to tow my damaged car to their 3rd party repair vendor!) I continued to stand and stare. He finally had car taken in for repair. Lost use of my car for a full 24 hours! Called regional office and never heard a word from anyone in company!

DO NOT USE THESE GUYS! Prices may appear good, but you get what you pay for...

You mean to tell me they want rotate your tires if they feel you need new one just to make money. Make it make sense

Discount Tire employees caused damages to my rims when they were hired to provide a service. Not to mention they didn't clean up the residue from their work. When I pointed it out they said they would pay for me to buy one new rim, admitting fault. We looked up the cost of the rims & he asked if we had a deal. I asked to see the cameras from that day to verify the employees caused the damage. Andy (store manager) laughed and said "I will replace cost of rims in full if you pay for the cost to replace our parking lot." Referring to the construction crew outside laying asphalt. Sarcastic. Very unprofessional. I asked for the owners information. They refused to give it to me. Nick (another manager) said he's "basically the owner" so to talk to him. He was going along with Andy laughing at the situation and said he will submit a claim but since I didn't take their offer he's going to put in the claim the rims have "road rash" on them so it will be disqualified. I'm highly upset by the treatment I've received and the service provided. I can't believe employees are allowed to act this way with customers. I'm appalled. Also, now I have a damaged vehicle! I do believe this is criminal!

New Braunfels tx Loop 337
After arriving for my appointment I'm told they cannot drive me across the same parking lot to another appointment after I got a verbal "no problem " when I called ahead.
I'm disabled and could not walk to the corner of their building. I was forced to leave.
Rude and disrespectful.

They sold me a warranty on two sets of tires. Whenever I had an issue with anything they would tell me the warranty won't cover it, and you literally have to call the corporate office to get them to honor anything bigger than a tire plug. If you argue they will give up but I wouldn't suggest doing business these people. There are tons of great shops in the area that won't lie to you. I spent thousands of dollars here before realizing what a mistake I made. GO ANYWHERE ELSE!

Front desk unprofessional. And blantly will tell you a lie. Service sucked. Cancelled my order with them and carried business elsewhere

Market place location, went for a bad tire, took a long tiime, in the end the agent said his device that sets the locations, left front etc was not working matter of fact non in the shop worked. They sent me out of there with no tires showing pressure.
After I went back a day later got the same treatment, waited for 2 hours, had to reschedule.
If all they want is for me to make an appointment quit playing games and say it.
You have lost a customer, going to big O.

Brought 2 tires with about 90% tread into store. Also brought in 2 rims with worn out tires on them. I Simply wanted the old, mounted tires removed and the newer tires mounted/balanced on my rims. I guess I should have asked for a price first. I picked the tires up a few hrs. Later and was surprised with a $77.00 bill. When I realized they had given their "life of tire maintenance" on both tires at a cost of $22.00 each ($44.00) I explained I didn't want it, that I would never use it. I do much of my own maintenance after many problems with tire shops over the years, additionally, "lifetime" means NOTHING since I plan to sell vehicle as soon as I find a reasonably priced replacement. I was told I had no choice, but to have "life of tire maintenance" included. Everyone gets it. After some back and forth it became apparent that they were not budging on this policy. Bottom line; I was forced to throw $44.00 away for something I will never use. $77.00 bucks to change out 2 tires! Yes like so many other reviewers, I won't be going back. There are other choices. I have at least 3 other tire shops within 5 miles and a Walmart. They got me this time, but they won't get a chance to do it again. If you do business here anyway make sure you understand ALL charges and what you are getting up front. An elderly man 20 minutes in front of me was outside, still going round and round with the manager over a disagreement he had on a road hazard replacement on his tire He had a tire go bad covered under warranty. They no longer could get that tire and wouldn't replace just one tire, it had to be two. They wanted to pro rate the damaged tire and give him that as credit on two new more expensive tires, So what he thought would be covered under warranty was going to cost him 300 and something dollars. I would be pissed too, - - - - poor guy.

I got 4 new tires for my ford f150. Corey was very helpful in helping me pick out my tires. Very happy with the tires and service and the timely manner that I received. Thank you Corey.

I was in air check side I was in waiting for around few minutes now nobody is attending to check air it is not good bc is free air check doesn't mean you have to let customer wait for a while to get his car air check

Always in a hurry to get you in and out as long as they sell you something, doesn't matter what it is, when it comes to the alignment part that is where they hit you hard, always something wrong and needs replaced, this is where they hit you for the big bucks, alignment person was very rude, told me I needed to come up with the money to replace the steering box, steering box doesn't affect the alignment, this is my last visit to tire discounters.

I went in to buy 4 Goodyear 275/60 20" Allterrain tires. The Salesman said they didn't have four but had four Goodyear Ultraterrain tires. He went on to say they gave a better mpg, a superior grip on the road and better ride. Unfortunately I bought the hyped Ultraterrain. Fact, my vehicle averaged 21.6 mpg with the Allterrain tires. I have made four 850 mile trips with the Ultraterrain tires. Best mpg has been 17.6. The ride is like 16 ply trailer tires. If it is raining, I have never seen a tire so prone to hydroplaning. These are the worst tires I have ever owned, I have been driving for52 years. When I went back to the Discount Tire store to complain I was told All Sales Are Final! But they had several similar complaints. In their old add they use to say if you didn't like a tire to bring it back and showed an old lady throwing a tire through their window, she must have had an Ultraterrain tire experience. Discount Tire has lost a customer.