- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
DiscountMugs has a rating of 2.5 stars from 306 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DiscountMugs most frequently mention customer service, delivery date, and next day problems. DiscountMugs ranks 28th among Memorabilia sites.
As the Executive Director of a non-profit in Charlotte, NC - to say that finding companies that both CARE about their clients AND produce a quality product would be an understatement. A month ago, I would have (and actually have) given this company a 1 star review. Today - if there were TEN STARS - it wouldn't be enough. Discount Mugs has been one of the most attentive, customer-focused companies I have ever dealt with - as a bar/restaurant owner, a separate small business owner, and a charity director that takes no salary - so that is saying a LOT. I rarely leave reviews - and it's important to know that this review is completely unsolicited and NOT sponsored or compensated by the company in any form - but it was important enough for me to ensure that all potential customers of Discount Mugs know that this is a company with integrity and a service-based objective that is also committed to delivering premium work for it's clients. Do yourself a favor and use this company for all of your individual and business branding needs - I promise you won't be disappointed! And special shoutout to Mark Genesis Garcia for working with us through a difficult process as a small non-profit with a HUGE impact and mission!
If there was a way to leave 0 stars or even negative stars, I would. This company shipped product to me that had broken pieces in it. They originally promised to ship the replacements overnight as my customer had a must in hands date. They did not hold up that promise. After we contacted customer service the next day to see where our product was at they told us they weren't able to ship out the replacements immediately and that it would take a day or two to ship out the product. After being fully aware of the in hands date needed by my customer, this supplier who I trusted, let me know. If your order is shipped without any issues, you're lucky. But if an issue needs to be resolved. Good luck getting them to help.
Painted logos are not dishwasher safe - even on gentle cycles the logos wash right off. So now I spent $15 on pint glasses worth $2.
I had a problem with them being short of stock on an item that I needed on a deadline. I spoke to Maria Giusti in the sales department. Not only was she able to expedite my order so that I will recieve them before my deadline, but she also hooked me up with a discount for the ones I was short on. Review would be 5 stars if not for the short stock situation.
Oscar Torres helped me out regarding a reorder because of some defects on pens I got engraved to be used as wedding favors. He helped me out promptly and efficiently. He was a great help. Would order from discount mugs again and have Oscar help me!
I visited several websites and this one seem to have everything. I was pleased with the help I received from Mr. Washington. I am hosting a Family Reunion and ordered a rather large quantity of t-shirts that I designed and was pleased with the options I had to choose from.
We've been working with Discount Mugs for 3 years and we love it.
Our sales person is Maria G and she is amazing! She is the first person who took our order 3 years ago and she is still the person we go to when we need to make an order.
Maria G will be with you every step of the way and we love her.
If you need help with anything or you need someone to guide you and explain products Maria G is the person to go to.
We have been working with Discountmugs.com for several years and have had very positive experiences. **, the sales representative with whom we work, is incredibly efficient, kind and accommodating. The company is truly customer-service oriented and this is reflected in their quick and trouble-free delivery of services.** [personal info redacted by admin]
I wanted some personalized pens and was quite happy about the selection and the price. I was very happy with the product! More communication would have given them a 4 star though. I like to know when to expect the items! I had to hound them about the order. I placed the order on the 3rd of the month and had to email them to ask where's my order on the 22nd! They had shipped already and sent me a tracking code at that time. It was to arrive on the 25th. It did arrive by then. I liked them... their selection, price and website... but communication is so important. I hate wondering! And it took a little long to receive the items. Ordered on the 3rd, received on the 25th? I should rate them 2.5 stars for that!
Gain trust and grow your business with customer reviews.
Shop custom promotional products wholesale for your event, party or wedding. Free Shipping on most items & guaranteed cheap wholesale prices.
